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NPS
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Evolve IP
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About Evolve IP's Brand
Evolve IP provides cloud services such as virtual servers, disaster recovery, IP telephony, unified communications, and contact centers. Among its major competitors, Evolve IP is ranked in 6th place for NPS while MegaPath is 1st, and Versa Networks is 2nd.
Brand at a Glance
63%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Evolve IP Ranking
- #4 / 4 of its competitors
Evolve IP NPS
Evolve IP's Net Promoter Score (NPS) is a -2 with 39% Promoters, 20% Passives, and 41% Detractors. Net Promoter Score tracks whether Evolve IP's customers would recommend using the product based on a scale of -100 to 100.
Evolve IP Overall NPS
| 39% | Promoters |
|---|---|
| 20% | Passives |
| 41% | Detractors |
Evolve IP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 9 | Aug 2020 | 9 |
Feb 2022 5 | Feb 2022 | 5 |
Mar 2022 5 | Mar 2022 | 5 |
Oct 2022 8 | Oct 2022 | 8 |
Mar 2023 6 | Mar 2023 | 6 |
Jul 2023 3 | Jul 2023 | 3 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 -2 | Mar 2024 | -2 |
How Other Brands Compare
Evolve IP is ranked #4 for NPS among its competitors. Versa Networks and Attivo Networks come in first and second, with Verizon coming in at third.
Evolve IP |  Verizon |  Versa Networks |  Attivo Networks | |
| Global Ranking | #- | #108 | #- | #- |
| NPS | -2 | 1 | 67 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $241.36B | $150.00M | $150.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Evolve IP NPS by Usage
Evolve IP's NPS was rated the highest by customers who have used Evolve IP's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years -19 | 2 to 5 Years | -19 |
5 to 10 Years 55 | 5 to 10 Years | 55 |
Evolve IP NPS vs. Competitors
Compared to its competitors, Evolve IP's NPS is rated right above Axcient, and is preceded by Verizon.
| COMPANY | NPS Score | |
|---|---|---|
 | MegaPath | 100 |
| Versa Networks | 67 |
 | AireSpring | 58 |
| Attivo Networks | 50 |
| Verizon | 1 |
| Evolve IP | -2 |
 | Axcient | -23 |
 | Star2Star Communications | -100 |
 | StorageCraft Technology Corporation | -100 |
Evolve IP Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Evolve IP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Evolve IP Customer Loyalty vs. Competitors
Compared to its competitors, Evolve IP's Customer Loyalty score is rated right above StorageCraft Technology Corporation, and is preceded by Star2Star Communications.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Versa Networks | 100% |
| Attivo Networks | 100% |
| AireSpring | 94% |
| Verizon | 80% |
| Axcient | 73% |
| Star2Star Communications | 68% |
| Evolve IP | 63% |
| StorageCraft Technology Corporation | 10% |
| MegaPath | N/A |
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Evolve IP Product Quality
3.6/5
Evolve IP has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Evolve IP Product Information
Evolve IP serves markets in the United States, Europe, and Canada. Evolve IP supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Evolve IP’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Evolve IP's product the highest. Reviewers from the Marketing, Advertising and Research industry rated Evolve IP the lowest at 3.
- Website
- http://www.evolveip.net
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Enterprise
SaaS
Languages Supported
English
Product Type
Unified Communications Software
VoIP Software
Telephony Software
Quick Insights into Evolve IP Product Quality
Evolve IP's Product Quality score was rated highest by customers who have used Evolve IP's products/services for 5 to 10 Years, and rated lowest by customers from the Telecommunications industry.
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Ranked Evolve IP Product Quality the Highest
Ranked Evolve IP Product Quality the Lowest
Evolve IP Product Quality Score by Usage
Evolve IP's Product Quality score was rated the highest by customers who have used Evolve IP's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Evolve IP Product Quality Score by Industry
Evolve IP's Product Quality score was rated the highest by Tech industry customers, and the lowest by Telecommunications industry customers.
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Evolve IP Product Quality vs. Competitors
Compared to its competitors, Evolve IP's Product Quality score is rated right above Axcient, and is preceded by StorageCraft Technology Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| MegaPath | 5/5 |
| Versa Networks | 4.5/5 |
| Attivo Networks | 4.5/5 |
| AireSpring | 4.2/5 |
| StorageCraft Technology Corporation | 4/5 |
| Evolve IP | 3.6/5 |
| Axcient | 3.5/5 |
| Verizon | 3.3/5 |
| Star2Star Communications | 2.8/5 |
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Evolve IP Pricing
Evolve IP ROI & Value For Money
3.3/5
Evolve IP has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Evolve IP Pricing Plans
Evolve IP has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Evolve IP?
Small Businesses
Medium Businesses
Large Enterprises
Evolve IP Pricing vs. Competitors
Compared to its competitors, Evolve IP's ROI score is rated right above Verizon, and is preceded by Axcient.
| COMPANY | Pricing Score | |
|---|---|---|
| MegaPath | 5/5 |
| Versa Networks | 4.5/5 |
| AireSpring | 4.4/5 |
| Attivo Networks | 4.2/5 |
| Axcient | 3.4/5 |
| Evolve IP | 3.3/5 |
| Verizon | 3.1/5 |
| Star2Star Communications | 2.5/5 |
| StorageCraft Technology Corporation | 2/5 |
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Evolve IP Customer Satisfaction (CSAT)
Evolve IP Customer Satisfaction (CSAT) Score
50 / 100
Evolve IP has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Evolve IP Customer Satisfaction vs. Competitors
Compared to its competitors, Evolve IP's Customer Satisfaction score is rated right above MegaPath, and is preceded by Verizon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Versa Networks | 100% |
| Attivo Networks | 100% |
| AireSpring | 77% |
| Axcient | 60% |
| Verizon | 55% |
| Evolve IP | 50% |
| MegaPath | 0% |
| Star2Star Communications | 0% |
| StorageCraft Technology Corporation | 0% |
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Evolve IP Customer Service
3.2/5
Evolve IP has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Evolve IP's Customer Service
Address
989 Old Eagle School Rd., Suite 815, Wayne, PA
Website
http://www.evolveip.net
Evolve IP Customer Service vs. Competitors
Compared to its competitors, Evolve IP's Customer Service score is rated right above Star2Star Communications, and is preceded by Verizon.
| COMPANY | Customer Service Score | |
|---|---|---|
| MegaPath | 5/5 |
| AireSpring | 4.4/5 |
| Versa Networks | 4.2/5 |
| Attivo Networks | 4/5 |
| Axcient | 3.7/5 |
| Verizon | 3.2/5 |
| Evolve IP | 3.2/5 |
| Star2Star Communications | 2/5 |
| StorageCraft Technology Corporation | 1.5/5 |
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Evolve IP as an Employer
3.7/5
Evolve IP has a 3.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Evolve IP scored a -2 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Evolve IP would recommend the brand to a friend. ENPS measures how likely Evolve IP employees would recommend working at Evolve IP to a friend.
Net Promoter Score
-2
NPS Score
| 39% | Promoters |
|---|---|
| 20% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
