-23
NPS
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Axcient
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About Axcient's Brand
The proven Business Availability Suite focused on the MSP Among its major competitors, Axcient is ranked in 5th place for NPS while Acronis is 1st, and Dropbox is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Axcient Ranking
- #4 / 4 of its competitors
Axcient NPS
Axcient's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Axcient's customers would recommend using the product based on a scale of -100 to 100.
Axcient Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
Axcient NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -25 | Aug 2020 | -25 |
Mar 2022 17 | Mar 2022 | 17 |
Jul 2023 -1 | Jul 2023 | -1 |
Jan 2024 -13 | Jan 2024 | -13 |
Jun 2024 -22 | Jun 2024 | -22 |
How Other Brands Compare
Axcient is ranked #4 for NPS among its competitors. Acronis and Dropbox come in first and second, with Datto coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Axcient NPS by Gender
Axcient's NPS was rated -50 by Male customers on Comparably.
Male
-50
Axcient's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
Axcient's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Axcient NPS by Usage
Axcient's NPS was rated 0 points by customers who have used Axcient's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Axcient NPS vs. Competitors
Compared to its competitors, Axcient's NPS is rated right above StorageCraft Technology Corporation, and is preceded by Veeam Software.
| COMPANY | NPS Score | |
|---|---|---|
 | Acronis | 37 |
 | Dropbox | 21 |
 | Datto | 14 |
 | Veeam Software | 6 |
| Axcient | -23 |
 | StorageCraft Technology Corporation | -100 |
Axcient Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Axcient users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Axcient Customer Loyalty Score by Gender
Axcient's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Axcient Customer Loyalty Score by Industry
Axcient's Customer Loyalty score was rated 70% by Tech industry customers.
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Axcient Customer Loyalty vs. Competitors
Compared to its competitors, Axcient's Customer Loyalty score is rated right above Datto, and is preceded by Dropbox.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dropbox | 74% |
| Axcient | 73% |
| Datto | 71% |
| Acronis | 70% |
| Veeam Software | 60% |
| StorageCraft Technology Corporation | 10% |
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Axcient Product Quality
3.5/5
Axcient has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Axcient Product Information
Axcient serves markets in the United States and Canada. Axcient supports Web devices and offers products for small and medium sized businesses.
Axcient’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Axcient's product the highest.
- Website
- https://axcient.com
- Company Size
- 201-500 Employees
Industry
Tech
Big Data
Business Services
SaaS
Languages Supported
English
Product Type
Web Collaboration Software
File Sharing Software
Quick Insights into Axcient Product Quality
Axcient's Product Quality score was rated highest by customers who have used Axcient's products/services for 2 to 5 Years, and rated lowest by customers who have used Axcient's products/services for 5 to 10 Years.
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Ranked Axcient Product Quality the Highest
Ranked Axcient Product Quality the Lowest
Axcient Product Quality Score by Gender
Axcient's Product Quality score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Axcient Product Quality Score by Usage
Axcient's Product Quality score was rated the highest by customers who have used Axcient's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Axcient Product Quality Score by Industry
Axcient's Product Quality score was rated 3.8 stars by Tech industry customers.
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Axcient Product Quality vs. Competitors
Compared to its competitors, Axcient's Product Quality score is rated right below Veeam Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| StorageCraft Technology Corporation | 4/5 |
| Acronis | 3.9/5 |
| Dropbox | 3.8/5 |
| Datto | 3.8/5 |
| Veeam Software | 3.7/5 |
| Axcient | 3.5/5 |
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Axcient Pricing
Axcient ROI & Value For Money
3.4/5
Axcient has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Axcient Pricing Plans
Axcient has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Axcient?
Small Businesses
Medium Businesses
Quick Insights into Axcient ROI
Axcient's ROI score was rated highest by customers from the Tech industry.
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Ranked Axcient ROI the Highest
Axcient ROI Score by Gender
Axcient's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Axcient ROI Score by Industry
Axcient's ROI score was rated 3.7 stars by Tech industry customers.
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Axcient Pricing vs. Competitors
Compared to its competitors, Axcient's ROI score is rated right above StorageCraft Technology Corporation, and is preceded by Datto.
| COMPANY | Pricing Score | |
|---|---|---|
| Acronis | 3.9/5 |
| Dropbox | 3.8/5 |
| Veeam Software | 3.7/5 |
| Datto | 3.6/5 |
| Axcient | 3.4/5 |
| StorageCraft Technology Corporation | 2/5 |
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Axcient Customer Satisfaction (CSAT)
Axcient Customer Satisfaction (CSAT) Score
60 / 100
Axcient has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Axcient Customer Satisfaction
Axcient's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked Axcient Customer Satisfaction the Highest
Axcient Customer Satisfaction Score by Gender
Axcient's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Axcient Customer Satisfaction Score by Industry
Axcient's Customer Satisfaction score was rated 67 points by Tech industry customers.
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}Axcient Customer Satisfaction vs. Competitors
Compared to its competitors, Axcient's Customer Satisfaction score is rated right above Acronis, and is preceded by Veeam Software.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dropbox | 67% |
| Datto | 60% |
| Veeam Software | 60% |
| Axcient | 60% |
| Acronis | 46% |
| StorageCraft Technology Corporation | 0% |
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Axcient Customer Service
3.7/5
Axcient has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Axcient's Customer Service
Address
707 17th Street, Suite 3900, Denver, CO 80202
Website
https://axcient.com
Phone Number
800-352-0248
Axcient's Social Links
Quick Insights into Axcient Customer Service
Axcient's Customer Service score was rated highest by customers from the Tech industry.
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Ranked Axcient Customer Service the Highest
Axcient Customer Service Score by Gender
Axcient's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Axcient Customer Service Score by Industry
Axcient's Customer Service score was rated 4.1 stars by Tech industry customers.
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Axcient Customer Service vs. Competitors
Compared to its competitors, Axcient's Customer Service score is rated right above Veeam Software.
| COMPANY | Customer Service Score | |
|---|---|---|
| Axcient | 3.7/5 |
| Veeam Software | 3.7/5 |
| Acronis | 3.6/5 |
| Dropbox | 3.6/5 |
| Datto | 3.5/5 |
| StorageCraft Technology Corporation | 1.5/5 |
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Axcient as an Employer
4.4/5
Axcient has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Axcient scored a -23 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Axcient would recommend the brand to a friend. ENPS measures how likely Axcient employees would recommend working at Axcient to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 57% | Promoters |
|---|---|
| 25% | Passive |
| 18% | Detractors |
