21
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Dropbox is ranked #85 in Tech Brands
Dropbox is ranked #85 in Tech Brands
About Dropbox's Brand
"Dropbox develops a cloud-based platform to store and share photos, documents and videos." Dropbox’s brand is ranked #314 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Dropbox. When compared to other organizations within the Tech industry, Dropbox is ranked #85. Among its major competitors, Dropbox is ranked in 5th place for NPS while Google is 1st, and Microsoft is 2nd. Overall, Dropbox has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $7.41B
Brand at a Glance
74%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Dropbox CMO
Carolyn Feinstein
Carolyn Feinstein serves as the Chief Marketing Officer of Dropbox. Carolyn started at Dropbox in Oct of 2016. Carolyn currently resides in the San Francisco Bay Area.
Dropbox Ranking
- #85 in Tech
- #4 / 4 of its competitors
Dropbox NPS
Dropbox's Net Promoter Score (NPS) is a 21 with 49% Promoters, 23% Passives, and 28% Detractors. Net Promoter Score tracks whether Dropbox's customers would recommend using the product based on a scale of -100 to 100.
Dropbox Overall NPS
| 49% | Promoters |
|---|---|
| 23% | Passives |
| 28% | Detractors |
Dropbox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 23 | Mar 2024 | 23 |
Apr 2024 23 | Apr 2024 | 23 |
May 2024 23 | May 2024 | 23 |
Jun 2024 23 | Jun 2024 | 23 |
Aug 2024 21 | Aug 2024 | 21 |
Sep 2024 23 | Sep 2024 | 23 |
Oct 2024 22 | Oct 2024 | 22 |
Feb 2025 22 | Feb 2025 | 22 |
Mar 2025 20 | Mar 2025 | 20 |
Jul 2025 20 | Jul 2025 | 20 |
Aug 2025 20 | Aug 2025 | 20 |
Oct 2025 20 | Oct 2025 | 20 |
How Other Brands Compare
Dropbox is ranked #4 for NPS among its competitors. Google and Microsoft come in first and second, with Box coming in at third. Among those competitors, it is the third most valued company behind Microsoft.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dropbox NPS by Gender
Male customers rated Dropbox's NPS 15 points higher than Female customers.
Male
22
Dropbox's NPS was rated 22 by Male customers on Comparably.
48%
Promoters
26%
Passives
26%
Detractors
Female
7
Dropbox's NPS was rated 7 by Female customers on Comparably.
38%
Promoters
31%
Passives
31%
Detractors
Dropbox NPS by Ethnicity
Dropbox's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -16 | Caucasian | -16 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 27 | Asian or Pacific Islander | 27 |
Other 25 | Other | 25 |
Dropbox NPS by Age
Dropbox's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Dropbox NPS by Usage
Dropbox's NPS was rated the highest by customers who have used Dropbox's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -1 | Less than 1 Year | -1 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 31 | 2 to 5 Years | 31 |
5 to 10 Years 36 | 5 to 10 Years | 36 |
Over 10 Years 30 | Over 10 Years | 30 |
Dropbox Customer Reviews
Out of the 15 Dropbox customer reviews 10 were positive and 5 were constructive. Dropbox customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Dropbox Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Dropbox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dropbox Customer Loyalty Score by Gender
Male customers rated Dropbox's Customer Loyalty score 4% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Dropbox.
Male
80%
Yes
Female
76%
Yes
Dropbox Customer Loyalty Score by Ethnicity
Dropbox's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Dropbox.
80
out of 100
Caucasian
74
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
66
out of 100
Other
Dropbox Customer Loyalty Score by Age
Dropbox's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Dropbox.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 74% | 26-30 | 74% |
31-35 82% | 31-35 | 82% |
36-40 90% | 36-40 | 90% |
41-45 70% | 41-45 | 70% |
46-50 100% | 46-50 | 100% |
51-55 55% | 51-55 | 55% |
56-60 55% | 56-60 | 55% |
66+ 100% | 66+ | 100% |
Dropbox Customer Loyalty Score by Usage
Dropbox's Customer Loyalty score was rated the highest by customers who have used Dropbox's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Dropbox Customer Loyalty Score by Industry
Dropbox's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Dropbox Customer Loyalty vs. Competitors
Compared to its competitors, Dropbox's Customer Loyalty score is rated right above Intralinks, and is preceded by Evernote.
Unlock Dropbox Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Dropbox Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Tech Brands
In the Tech industry, Dropbox's Customer Loyalty score is rated right below Peloton.
Unlock Dropbox Customer Loyalty vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Dropbox Customer Loyalty vs. Companies in Tech data and gain insights into your customers today.
Dropbox Product Quality
3.8/5
Dropbox has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Dropbox's overall Product Quality score rated by its users and customers.
Dropbox Product Information
Dropbox serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. Dropbox supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Dropbox’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Dropbox's product the highest. Reviewers from the Arts and Entertainment industry rated Dropbox the lowest at 4.3.
- Website
- http://www.dropbox.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
Consumer Services
Enterprise
SaaS
Languages Supported
English
Dutch
French
German
Indonesian
Portuguese
Spanish
Chinese (Simplified)
Japanese
Italian
Russian
Swedish
Polish
Danish
Norwegian
Product Type
Document Management Software
Web Collaboration Software
File Sharing Software
Cloud Storage Software
File Sync Software
Quick Insights into Dropbox Product Quality
Dropbox's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers from the Consulting industry.
Sign Up to unlock insights into how customers have ranked Dropbox's Product Quality.
Ranked Dropbox Product Quality the Highest
Ranked Dropbox Product Quality the Lowest
Dropbox Product Quality Score by Gender
Male customers rated Dropbox's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Dropbox.
Male
3.8/5
Female
3.6/5
Dropbox Product Quality Score by Ethnicity
Dropbox's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Dropbox.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4.2 | Other | 4.2 |
Dropbox Product Quality Score by Age
Dropbox's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Dropbox.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4 | 26-30 | 4 |
31-35 4.4 | 31-35 | 4.4 |
36-40 4 | 36-40 | 4 |
41-45 3.9 | 41-45 | 3.9 |
46-50 5 | 46-50 | 5 |
51-55 3.9 | 51-55 | 3.9 |
56-60 2.7 | 56-60 | 2.7 |
66+ 2.7 | 66+ | 2.7 |
Dropbox Product Quality Score by Usage
Dropbox's Product Quality score was rated the highest by customers who have used Dropbox's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Dropbox Product Quality Score by Industry
Dropbox's Product Quality score was rated the highest by Education industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Dropbox Product Quality vs. Competitors
Compared to its competitors, Dropbox's Product Quality score is rated right above Evernote, and is preceded by Box.
Unlock Dropbox Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Dropbox Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Tech Brands
In the Tech industry, Dropbox's Product Quality score is rated right below ROBLOX.
Unlock Dropbox Product Quality vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Dropbox Product Quality vs. Companies in Tech data and gain insights into your customers today.
Dropbox Pricing
Dropbox ROI & Value For Money
3.8/5
Dropbox has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Dropbox's overall ROI score rated by its users and customers.
Dropbox Pricing Plans
Dropbox has a pricing structure that accommodates small, medium, and large businesses. Starting from €9.99/month, Dropbox uses a subscription model and offers the following: Basic: Free for up to 2GB of space, Plus: €9.99/month, and Professional €19.99/month for.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Dropbox.
Who Uses Dropbox?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Dropbox ROI
Dropbox's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Architecture and Planning industry.
Sign Up to unlock insights into how customers have ranked Dropbox's ROI score.
Ranked Dropbox ROI the Highest
Ranked Dropbox ROI the Lowest
Dropbox ROI Score by Gender
Female customers rated Dropbox's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Dropbox.
Male
3.5/5
Female
3.6/5
Dropbox ROI Score by Ethnicity
Dropbox's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Dropbox.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4 | Other | 4 |
Dropbox ROI Score by Age
Dropbox's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Dropbox.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.5 | 26-30 | 3.5 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.5 | 41-45 | 3.5 |
46-50 4.6 | 46-50 | 4.6 |
51-55 3.6 | 51-55 | 3.6 |
56-60 3 | 56-60 | 3 |
66+ 2.6 | 66+ | 2.6 |
Dropbox ROI Score by Usage
Dropbox's ROI score was rated the highest by customers who have used Dropbox's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Dropbox ROI Score by Industry
Dropbox's ROI score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Dropbox Pricing vs. Competitors
Compared to its competitors, Dropbox's ROI score is rated right above Intralinks, and is preceded by Evernote.
Unlock Dropbox ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Dropbox ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Tech Brands
In the Tech industry, Dropbox's ROI score is rated right above ROBLOX, and is preceded by Apple.
Unlock Dropbox ROI vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Dropbox ROI vs. Companies in Tech data and gain insights into your customers today.
Dropbox Customer Satisfaction (CSAT)
Dropbox Customer Satisfaction (CSAT) Score
67 / 100
Dropbox has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
31%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
4%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dropbox Customer Satisfaction
Dropbox's Customer Satisfaction score was rated highest by customers who have used Dropbox's products/services for 1 to 2 Years, and rated lowest by customers who have used Dropbox's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Dropbox's Customer Satisfaction.
Ranked Dropbox Customer Satisfaction the Highest
Ranked Dropbox Customer Satisfaction the Lowest
Dropbox Customer Satisfaction Score by Gender
Male customers rated Dropbox's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dropbox.
76 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 4% | |
Very Dissatisfied | 10% |
59 / 100
FemaleVery Satisfied | 32% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 23% | |
Dissatisfied | 4% | |
Very Dissatisfied | 14% |
Dropbox Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Dropbox's Customer Satisfaction (CSAT) score was rated 47% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dropbox.
47 / 100
Very Satisfied
27%
Satisfied
20%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
13%
Very Dissatisfied
13%
CSAT according to African American/Black
Dropbox's Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dropbox.
66 / 100
Very Satisfied
16%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Asian or Pacific Islander
Dropbox's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dropbox.
80 / 100
Very Satisfied
33%
Satisfied
47%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
7%
CSAT according to Other
Dropbox's Customer Satisfaction (CSAT) score was rated 87% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dropbox.
87 / 100
Very Satisfied
62%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
Dropbox Customer Satisfaction Score by Age
Dropbox's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Dropbox.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 66% | |||||||||||||||
| 26-30 | 71% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 41-45 | 86% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 66+ | 33% |
Dropbox Customer Satisfaction Score by Usage
Dropbox's Customer Satisfaction score was rated the highest by customers who have used Dropbox's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Dropbox Customer Satisfaction Score by Industry
Dropbox's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Consulting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Dropbox Customer Satisfaction Score by Industry",
"text": "Dropbox's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Consulting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 72,
"stars": 0,
"csatScore": 72,
"text": "Dropbox's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Dropbox's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Consulting",
"groupId": 511,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Dropbox's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Dropbox's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Dropbox Customer Satisfaction vs. Competitors
Compared to its competitors, Dropbox's Customer Satisfaction score is rated right above Evernote, and is preceded by Box.
Unlock Dropbox Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Dropbox Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Tech Brands
In the Tech industry, Dropbox's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
Unlock Dropbox Customer Satisfaction vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Dropbox Customer Satisfaction vs. Companies in Tech data and gain insights into your customers today.
Dropbox Customer Service
3.6/5
Dropbox has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Dropbox's overall Customer Service score rated by its users and customers.
About Dropbox's Customer Service
Address
333 Brannan St, San Francisco, CA 94107
Website
http://www.dropbox.com
Quick Insights into Dropbox Customer Service
Dropbox's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Architecture and Planning industry.
Sign Up to unlock insights into how customers have ranked Dropbox's Customer Service score.
Ranked Dropbox Customer Service the Highest
Ranked Dropbox Customer Service the Lowest
Dropbox Customer Service Score by Gender
Dropbox's Customer Service score was rated 3.3 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dropbox.
Male
3.3/5
Female
3.3/5
Dropbox Customer Service Score by Ethnicity
Dropbox's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dropbox.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.9 | Other | 3.9 |
Dropbox Customer Service Score by Age
Dropbox's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Dropbox.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.6 | 41-45 | 3.6 |
46-50 4.5 | 46-50 | 4.5 |
51-55 3 | 51-55 | 3 |
56-60 2.6 | 56-60 | 2.6 |
66+ 2.4 | 66+ | 2.4 |
Dropbox Customer Service Score by Usage
Dropbox's Customer Service score was rated the highest by customers who have used Dropbox's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Dropbox Customer Service Score by Industry
Dropbox's Customer Service score was rated the highest by Education industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Dropbox Customer Service vs. Competitors
Compared to its competitors, Dropbox's Customer Service score is rated right above Intralinks, and is preceded by Box.
Unlock Dropbox Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Dropbox Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Tech Brands
In the Tech industry, Dropbox's Customer Service score is rated right below ROBLOX.
Unlock Dropbox Customer Service vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full Dropbox Customer Service vs. Companies in Tech data and gain insights into your customers today.
Dropbox as an Employer
4.0/5
Dropbox has a 4.0/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Dropbox scored a 21 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Dropbox would recommend the brand to a friend. ENPS measures how likely Dropbox employees would recommend working at Dropbox to a friend.
Net Promoter Score
21
NPS Score
| 49% | Promoters |
|---|---|
| 23% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 45% | Promoters |
|---|---|
| 27% | Passive |
| 28% | Detractors |
Global Ranking Snapshot
Dropbox is ranked #314 in the Global Top 100 Brands. It ranks just behind GitHub and just ahead of L Brands.
