Intralinks NPS & Customer Reviews

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Intralinks

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Intralinks

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About Intralinks' Brand

Intralinks is a leading financial technology provider for the global banking, deal making and capital markets communities. Among its major competitors, Intralinks is ranked in 6th place for NPS while Interact Intranet is 1st, and SecureDocs is 2nd.

Brand at a Glance

64%

Customer Loyalty

3.3/5

Product Quality

3.5/5

Pricing

3.6/5

Customer Service

Intralinks Ranking

^#4 / 4 of its competitors

Intralinks NPS

Intralinks's Net Promoter Score (NPS) is a 21 with 57% Promoters, 7% Passives, and 36% Detractors. Net Promoter Score tracks whether Intralinks's customers would recommend using the product based on a scale of -100 to 100.

Intralinks Overall NPS

NPS

57%	Promoters
7%	Passives
36%	Detractors

Intralinks NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2021 66	Mar 2021	66
Dec 2021 25	Dec 2021	25
Feb 2022 0	Feb 2022	0
May 2022 17	May 2022	17
Nov 2022 29	Nov 2022	29
Mar 2023 37	Mar 2023	37
Nov 2023 22	Nov 2023	22
Jan 2024 30	Jan 2024	30
Feb 2024 36	Feb 2024	36
May 2024 25	May 2024	25
Mar 2025 30	Mar 2025	30
Oct 2025 22	Oct 2025	22

How Other Brands Compare

Intralinks is ranked #4 for NPS among its competitors. Interact Intranet and SecureDocs come in first and second, with Dropbox coming in at third.

	Intralinks	Dropbox	Interact Intranet	SecureDocs
Global Ranking	#-	#314	#-	#-
NPS	21	21	100	96
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$7.41B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Intralinks NPS by Gender

Intralinks's NPS was rated 50 by Male customers on Comparably.

Male

Intralinks's NPS was rated 50 by Male customers on Comparably.

75%

Promoters

Passives

25%

Detractors

Female

N/A

Intralinks's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Intralinks NPS vs. Competitors

Compared to its competitors, Intralinks's NPS is rated right above SmartVault, and is preceded by Dropbox.

COMPANY		NPS Score
	Interact Intranet	100
	SecureDocs	96
	Hyland	67
	Zapier	58
	Dropbox	21
	Intralinks	21
	SmartVault	N/A
	Quip	-17

Intralinks Customer Reviews

Out of the 2 Intralinks customer reviews 1 was positive and 1 was constructive. Intralinks customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Intralinks Customer Loyalty

64%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

64% of Intralinks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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64%

36%

Intralinks Customer Loyalty Score by Gender

Intralinks's Customer Loyalty score was rated 55 by Male customers on Comparably.

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Male

55%

Yes

Female

N/A

Yes

Intralinks Customer Loyalty vs. Competitors

Compared to its competitors, Intralinks's Customer Loyalty score is rated right above SecureDocs, and is preceded by Quip.

COMPANY		Customer Loyalty Score
	Interact Intranet	100%
	Zapier	78%
	Dropbox	74%
	Quip	66%
	Intralinks	64%
	SecureDocs	N/A
	Hyland	N/A
	SmartVault	N/A

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Intralinks Product Quality

3.3/5

Intralinks has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Intralinks Product Information

Intralinks’s product quality score is a 3.3 out of 5 as rated by its users and customers.

Website: http://www.intralinks.com

Company Size: 501-1,000 Employees

Industry

Tech

SaaS

Quick Insights into Intralinks Product Quality

Intralinks's Product Quality score was rated highest by Male customers.

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Ranked Intralinks Product Quality the Highest

Male	3.9

Intralinks Product Quality Score by Gender

Intralinks's Product Quality score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

Intralinks Product Quality vs. Competitors

Compared to its competitors, Intralinks's Product Quality score is rated right above Quip, and is preceded by Dropbox.

COMPANY		Product Quality Score
	SecureDocs	4.7/5
	Interact Intranet	4.5/5
	Zapier	4.5/5
	Hyland	4/5
	Dropbox	3.8/5
	Intralinks	3.3/5
	Quip	3.2/5
	SmartVault	N/A

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Intralinks Pricing

Intralinks ROI & Value For Money

3.5/5

Intralinks has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Quick Insights into Intralinks ROI

Intralinks's ROI score was rated highest by Male customers.

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Ranked Intralinks ROI the Highest

Male	3.9

Intralinks ROI Score by Gender

Intralinks's ROI score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

Intralinks Pricing vs. Competitors

Compared to its competitors, Intralinks's ROI score is rated right above Quip, and is preceded by Dropbox.

COMPANY		Pricing Score
	SecureDocs	4.6/5
	Interact Intranet	4.6/5
	Zapier	4.3/5
	Dropbox	3.8/5
	Intralinks	3.5/5
	Quip	3.2/5
	Hyland	N/A
	SmartVault	N/A

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Intralinks Customer Satisfaction (CSAT)

Intralinks Customer Satisfaction (CSAT) Score

45 / 100

Intralinks has an overall Customer Satisfaction score of 45 rated by its users and customers.

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Very Satisfied	23%
Satisfied	22%
Neither Satisfied nor Dissatisfied	22%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

23%

Satisfied

22%

Neither Satisfied nor Dissatisfied

22%

Dissatisfied

Very Dissatisfied

33%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Intralinks Customer Satisfaction

Intralinks's Customer Satisfaction score was rated highest by Male customers.

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Ranked Intralinks Customer Satisfaction the Highest

Male	67%

Intralinks Customer Satisfaction Score by Gender

Intralinks's Customer Satisfaction score was rated 67 by Male customers on Comparably.

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67 / 100

Male

	Very Satisfied	67%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	33%

Intralinks Customer Satisfaction vs. Competitors

Compared to its competitors, Intralinks's Customer Satisfaction score is rated right above Quip, and is preceded by Dropbox.

COMPANY		Customer Satisfaction (CSAT) Score
	Interact Intranet	100%
	Hyland	100%
	Zapier	86%
	Dropbox	67%
	Intralinks	44%
	Quip	43%
	SecureDocs	0%
	SmartVault	0%

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Intralinks Customer Service

3.6/5

Intralinks has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Intralinks's Customer Service

Address

150 East 42nd Street, 8th Floor, New York City, NY 10017

Website

http://www.intralinks.com

Phone Number

617-648-3524

Quick Insights into Intralinks Customer Service

Intralinks's Customer Service score was rated highest by Male customers.

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Ranked Intralinks Customer Service the Highest

Male	3.7

Intralinks Customer Service Score by Gender

Intralinks's Customer Service score was rated 3.7 by Male customers on Comparably.

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Male

3.7/5

Female

N/A

Intralinks Customer Service vs. Competitors

Compared to its competitors, Intralinks's Customer Service score is rated right above Quip, and is preceded by Dropbox.

COMPANY		Customer Service Score
	Interact Intranet	5/5
	SecureDocs	5/5
	Zapier	4.1/5
	Dropbox	3.6/5
	Intralinks	3.6/5
	Quip	2.9/5
	Hyland	N/A
	SmartVault	N/A

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Intralinks as an Employer

2.6/5

Intralinks has a 2.6/5 stars for its overall company culture rated by their employees

top

50%

CEO of Intralinks

Leif O'Leary

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Intralinks scored a 21 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Intralinks would recommend the brand to a friend. ENPS measures how likely Intralinks employees would recommend working at Intralinks to a friend.

Net Promoter Score

NPS Score

57%	Promoters
7%	Passive
36%	Detractors

Employee Net Promoter Score

-20

eNPS Score

33%	Promoters
14%	Passive
53%	Detractors

Global Ranking Snapshot

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7	Target	Brian Cornell	Retail