-17
NPS
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Quip
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About Quip's Brand
We design and deliver simple ways to keep your mouth healthy Among its major competitors, Quip is ranked in 3rd place for NPS while Binfire is 1st, and Slack is 2nd.
Brand at a Glance
66%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
2.9/5
Customer Service
Quip Ranking
- #3 / 4 of its competitors
Quip NPS
Quip's Net Promoter Score (NPS) is a -17 with 30% Promoters, 23% Passives, and 47% Detractors. Net Promoter Score tracks whether Quip's customers would recommend using the product based on a scale of -100 to 100.
Quip Overall NPS
| 30% | Promoters |
|---|---|
| 23% | Passives |
| 47% | Detractors |
Quip NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -15 | Feb 2024 | -15 |
Mar 2024 -15 | Mar 2024 | -15 |
Apr 2024 -17 | Apr 2024 | -17 |
May 2024 -17 | May 2024 | -17 |
Jul 2024 -18 | Jul 2024 | -18 |
Aug 2024 -17 | Aug 2024 | -17 |
Sep 2024 -17 | Sep 2024 | -17 |
Nov 2024 -17 | Nov 2024 | -17 |
Dec 2024 -17 | Dec 2024 | -17 |
Aug 2025 -17 | Aug 2025 | -17 |
Nov 2025 -17 | Nov 2025 | -17 |
Jan 2026 -17 | Jan 2026 | -17 |
How Other Brands Compare
Quip is ranked third for NPS among its competitors. Binfire and Slack come in first and second, with Eko coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Quip NPS by Gender
Female customers rated Quip's NPS 5 points higher than Male customers.
Male
-43
Quip's NPS was rated -43 by Male customers on Comparably.
13%
Promoters
31%
Passives
56%
Detractors
Female
-38
Quip's NPS was rated -38 by Female customers on Comparably.
8%
Promoters
46%
Passives
46%
Detractors
Quip NPS by Ethnicity
Quip's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -32 | Caucasian | -32 |
Asian or Pacific Islander -33 | Asian or Pacific Islander | -33 |
Quip NPS by Age
Quip's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Quip NPS by Usage
Quip's NPS was rated the highest by customers who have used Quip's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 5 | Less than 1 Year | 5 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years -11 | 2 to 5 Years | -11 |
Quip Customer Reviews
Out of the 5 Quip customer reviews 2 were positive and 3 were constructive. Quip customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Quip Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Quip users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Quip Customer Loyalty Score by Gender
Female customers rated Quip's Customer Loyalty score 38% higher than Male customers.
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Male
55%
Yes
Female
93%
Yes
Quip Customer Loyalty Score by Ethnicity
Quip's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Quip.
61
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Quip Customer Loyalty Score by Age
Quip's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Quip.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 64% | 26-30 | 64% |
31-35 82% | 31-35 | 82% |
36-40 78% | 36-40 | 78% |
Quip Customer Loyalty Score by Usage
Quip's Customer Loyalty score was rated the highest by customers who have used Quip's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Quip Customer Loyalty Score by Industry
Quip's Customer Loyalty score was rated 64% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Quip Customer Loyalty vs. Competitors
Compared to its competitors, Quip's Customer Loyalty score is rated right above Binfire, and is preceded by Slack.
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Quip Product Quality
3.2/5
Quip has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Quip Product Information
Quip serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Quip supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Quip’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Quip's product the highest.
- Website
- https://getquip.com
- Company Size
- 1-10 Employees
Industry
Tech
Consumer Services
Hardware and Devices
Healthcare
Sports & Entertainment
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Product Type
Communication Software
Document Management Software
Content Management System (CMS) Software
Project Collaboration Software
Task Management Software
Sales Management Software
Sales Enablement Software
Productivity Software
Web Collaboration Software
Portal Software
Product Roadmap Software
Online Community Software
Knowledge Management Software
Product Management Software
Product Lifecycle Management Software
Requirements Management Software
Quick Insights into Quip Product Quality
Quip's Product Quality score was rated highest by customers who have used Quip's products/services for 5 to 10 Years, and rated lowest by customers ages 26-30.
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Ranked Quip Product Quality the Highest
Ranked Quip Product Quality the Lowest
Quip Product Quality Score by Gender
Female customers rated Quip's Product Quality score 0.7 stars higher than Male customers.
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Male
2.5/5
Female
3.2/5
Quip Product Quality Score by Ethnicity
Quip's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Quip.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Quip Product Quality Score by Age
Quip's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Quip.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.9 | 26-30 | 1.9 |
31-35 2.7 | 31-35 | 2.7 |
36-40 3.4 | 36-40 | 3.4 |
Quip Product Quality Score by Usage
Quip's Product Quality score was rated the highest by customers who have used Quip's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Quip Product Quality Score by Industry
Quip's Product Quality score was rated 3 stars by Tech industry customers.
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Quip Product Quality vs. Competitors
Compared to its competitors, Quip's Product Quality score is rated right above Eko, and is preceded by Binfire.
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Quip Pricing
Quip ROI & Value For Money
3.2/5
Quip has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quip Pricing Plans
Quip has a pricing structure that accommodates small, medium, and large businesses. Starting from $30/month, Quip uses a subscription model and offers the following: Business: $30/month for 5 users - $12 per user per month after that and Enterprise: $25 per user per month.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Quip?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Quip ROI
Quip's ROI score was rated highest by customers who have used Quip's products/services for 2 to 5 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Quip ROI the Highest
Ranked Quip ROI the Lowest
Quip ROI Score by Gender
Female customers rated Quip's ROI score 0.1 stars higher than Male customers.
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Male
2.7/5
Female
2.8/5
Quip ROI Score by Ethnicity
Quip's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Quip.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Quip ROI Score by Age
Quip's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Quip.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.5 | 26-30 | 2.5 |
31-35 2.5 | 31-35 | 2.5 |
36-40 3 | 36-40 | 3 |
Quip ROI Score by Usage
Quip's ROI score was rated the highest by customers who have used Quip's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Quip ROI Score by Industry
Quip's ROI score was rated 2.8 stars by Tech industry customers.
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Quip Pricing vs. Competitors
Compared to its competitors, Quip's ROI score is rated right above Eko, and is preceded by Slack.
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Quip Customer Satisfaction (CSAT)
Quip Customer Satisfaction (CSAT) Score
42 / 100
Quip has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
31%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
13%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Quip Customer Satisfaction
Quip's Customer Satisfaction score was rated highest by customers who have used Quip's products/services for 1 to 2 Years, and rated lowest by customers ages 26-30.
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Ranked Quip Customer Satisfaction the Highest
Ranked Quip Customer Satisfaction the Lowest
Quip Customer Satisfaction Score by Gender
Female customers rated Quip's Customer Satisfaction score 11 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Quip.
43 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 19% | |
Very Dissatisfied | 13% |
54 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 46% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 23% | |
Very Dissatisfied | 8% |
Quip Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Quip's Customer Satisfaction (CSAT) score was rated 56% according to Caucasian users and customers.
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56 / 100
Very Satisfied
12%
Satisfied
44%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
6%
CSAT according to Asian or Pacific Islander
Quip's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Quip.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
Quip Customer Satisfaction Score by Age
Quip's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Quip.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 60% | |||||||||||||||
| 36-40 | 62% |
Quip Customer Satisfaction Score by Usage
Quip's Customer Satisfaction score was rated the highest by customers who have used Quip's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Quip Customer Satisfaction Score by Industry
Quip's Customer Satisfaction score was rated 47 points by Tech industry customers.
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"title": "Quip Customer Satisfaction Score by Industry",
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"label": "Tech",
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}Quip Customer Satisfaction vs. Competitors
Compared to its competitors, Quip's Customer Satisfaction score is rated right above Binfire, and is preceded by Slack.
Unlock Quip Customer Satisfaction vs. Competitors Data
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Quip Customer Service
2.9/5
Quip has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Quip's overall Customer Service score rated by its users and customers.
About Quip's Customer Service
Address
Varick Street, San Francisco, CA
Website
https://getquip.com
Quick Insights into Quip Customer Service
Quip's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Quip's Customer Service score.
Ranked Quip Customer Service the Highest
Ranked Quip Customer Service the Lowest
Quip Customer Service Score by Gender
Male customers rated Quip's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Quip.
Male
2.8/5
Female
2.7/5
Quip Customer Service Score by Ethnicity
Quip's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Quip.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Quip Customer Service Score by Age
Quip's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Quip.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.3 | 26-30 | 2.3 |
31-35 2.3 | 31-35 | 2.3 |
36-40 3.4 | 36-40 | 3.4 |
Quip Customer Service Score by Usage
Quip's Customer Service score was rated the highest by customers who have used Quip's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Quip Customer Service Score by Industry
Quip's Customer Service score was rated 2.7 stars by Tech industry customers.
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Quip Customer Service vs. Competitors
Compared to its competitors, Quip's Customer Service score is rated right above Eko, and is preceded by Slack.
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Quip as an Employer
3.8/5
Quip has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Quip scored a -17 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Quip would recommend the brand to a friend. ENPS measures how likely Quip employees would recommend working at Quip to a friend.
Net Promoter Score
-17
NPS Score
| 30% | Promoters |
|---|---|
| 23% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 75% | Promoters |
|---|---|
| 17% | Passive |
| 8% | Detractors |
