80
NPS
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Hyland
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About Hyland's Brand
Hyland empowers organizations with unified content, process and application intelligence solutions, unlocking profound insights that fuel innovations – fundamentally redefining how they operate and engage with those they serve. Among its major competitors, Hyland is ranked in 1st place for NPS while Docuware is 2nd, and Docusign is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Hyland Ranking
- #1 / 4 of its competitors
Hyland NPS
Hyland's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Hyland's customers would recommend using the product based on a scale of -100 to 100.
Hyland Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Hyland NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Feb 2025 100 | Feb 2025 | 100 |
Oct 2025 66 | Oct 2025 | 66 |
Apr 2026 80 | Apr 2026 | 80 |
How Other Brands Compare
Hyland is ranked first for NPS among its competitors. Docuware and Docusign come in second and third, with OpenText coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hyland NPS vs. Competitors
Compared to its competitors, Hyland's NPS is rated right above Docuware.
| COMPANY | NPS Score | |
|---|---|---|
| Hyland | 80 |
 | Docuware | 53 |
 | Docusign | 38 |
 | Laserfiche | 11 |
 | OpenText | 8 |
Hyland Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hyland users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hyland Customer Loyalty vs. Competitors
Compared to its competitors, Hyland's Customer Loyalty score is rated right above Docuware.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hyland | 100% |
| Docuware | 85% |
| Docusign | 77% |
| OpenText | 74% |
| Laserfiche | 63% |
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Hyland Product Quality
4/5
Hyland has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Hyland Product Information
Hyland’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.hyland.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Hyland Product Quality vs. Competitors
Compared to its competitors, Hyland's Product Quality score is rated right above Laserfiche, and is preceded by Docusign.
| COMPANY | Product Quality Score | |
|---|---|---|
| Docuware | 4.2/5 |
| Docusign | 4.1/5 |
| Hyland | 4/5 |
| Laserfiche | 3.7/5 |
| OpenText | 3.3/5 |
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Hyland Pricing
Hyland ROI & Value For Money
5/5
Hyland has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Hyland Pricing vs. Competitors
Compared to its competitors, Hyland's ROI score is rated right above Docuware.
| COMPANY | Pricing Score | |
|---|---|---|
| Hyland | 5/5 |
| Docuware | 4.4/5 |
| Docusign | 3.9/5 |
| Laserfiche | 3.5/5 |
| OpenText | 3.5/5 |
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Hyland Customer Satisfaction (CSAT)
Hyland Customer Satisfaction (CSAT) Score
100 / 100
Hyland has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hyland Customer Satisfaction vs. Competitors
Compared to its competitors, Hyland's Customer Satisfaction score is rated right above Docuware.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hyland | 100% |
| Docuware | 75% |
| Docusign | 72% |
| OpenText | 60% |
| Laserfiche | 45% |
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Hyland Customer Service
5/5
Hyland has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Hyland's Customer Service
Address
28105 Clemens Rd, Westlake, OH 44145
Website
https://www.hyland.com/
Hyland's Social Links
Hyland Customer Service vs. Competitors
Compared to its competitors, Hyland's Customer Service score is rated right above Docusign.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hyland | 5/5 |
| Docusign | 3.8/5 |
| Docuware | 3.7/5 |
| OpenText | 3.6/5 |
| Laserfiche | 3.4/5 |
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Hyland as an Employer
4.6/5
Hyland has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Hyland scored a 80 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Hyland would recommend the brand to a friend. ENPS measures how likely Hyland employees would recommend working at Hyland to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 65% | Promoters |
|---|---|
| 13% | Passive |
| 22% | Detractors |
