Laserfiche NPS & Customer Reviews

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Laserfiche

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About Laserfiche's Brand

Laserfiche is the world's largest private Enterprise Content Management (ECM) software development company. Among its major competitors, Laserfiche is ranked in 8th place for NPS while Loom is 1st, and DocStar is 2nd.

Brand at a Glance

63%

Customer Loyalty

3.7/5

Product Quality

3.5/5

Pricing

3.4/5

Customer Service

Laserfiche Ranking

^#4 / 4 of its competitors

Laserfiche NPS

Laserfiche's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether Laserfiche's customers would recommend using the product based on a scale of -100 to 100.

Laserfiche Overall NPS

NPS

44%	Promoters
23%	Passives
33%	Detractors

Laserfiche NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2021 16	Jun 2021	16
Jul 2021 13	Jul 2021	13
Sep 2021 11	Sep 2021	11
Oct 2021 11	Oct 2021	11
Nov 2021 12	Nov 2021	12
Apr 2022 10	Apr 2022	10
Oct 2022 7	Oct 2022	7
Dec 2022 7	Dec 2022	7
Mar 2023 8	Mar 2023	8
Aug 2023 10	Aug 2023	10
Apr 2024 11	Apr 2024	11
May 2024 11	May 2024	11

How Other Brands Compare

Laserfiche is ranked #4 for NPS among its competitors. IBM and Avery Dennison come in first and second, with Oracle coming in at third.

	Laserfiche	IBM	Oracle	Avery Dennison
Global Ranking	#-	#106	#173	#264
NPS	11	26	11	21
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$119.05B	$207.07B	$14.63B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Laserfiche NPS by Gender

Male customers rated Laserfiche's NPS 25 points higher than Female customers.

Male

Laserfiche's NPS was rated by Male customers on Comparably.

25%

Promoters

50%

Passives

25%

Detractors

Female

-25

Laserfiche's NPS was rated -25 by Female customers on Comparably.

25%

Promoters

25%

Passives

50%

Detractors

Laserfiche NPS by Ethnicity

Laserfiche's NPS was rated -20 points by Asian or Pacific Islander customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander -20	Asian or Pacific Islander	-20

Laserfiche NPS by Age

Laserfiche's NPS was rated 0 points by customers ages 31-35 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

33%

34%

33%

Laserfiche NPS by Usage

Laserfiche's NPS was rated the highest by customers who have used Laserfiche's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -1	Less than 1 Year	-1
1 to 2 Years -13	1 to 2 Years	-13
2 to 5 Years -15	2 to 5 Years	-15
5 to 10 Years 67	5 to 10 Years	67

Laserfiche NPS vs. Competitors

Compared to its competitors, Laserfiche's NPS is rated right below Oracle.

COMPANY		NPS Score
	Loom	55
	DocStar	34
	IBM	26
	M-Files	22
	Avery Dennison	21
	Kofax	20
	Oracle	11
	Laserfiche	11

Laserfiche Customer Reviews

Laserfiche Customer Loyalty

63%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

63% of Laserfiche users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

63%

37%

Laserfiche Customer Loyalty Score by Gender

Female customers rated Laserfiche's Customer Loyalty score 45% higher than Male customers.

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Male

33%

Yes

Female

78%

Yes

Laserfiche Customer Loyalty Score by Ethnicity

Laserfiche's Customer Loyalty score was rated 46% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

Laserfiche Customer Loyalty Score by Age

Laserfiche's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 70%	31-35	70%

Laserfiche Customer Loyalty Score by Usage

Laserfiche's Customer Loyalty score was rated the highest by customers who have used Laserfiche's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	33%
2 to 5 Years	70%

Laserfiche Customer Loyalty Score by Industry

Laserfiche's Customer Loyalty score was rated 55% by Tech industry customers.

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Tech	55%

Laserfiche Customer Loyalty vs. Competitors

Compared to its competitors, Laserfiche's Customer Loyalty score is rated right above DocStar, and is preceded by M-Files.

COMPANY		Customer Loyalty Score
	Kofax	93%
	Avery Dennison	82%
	IBM	79%
	Oracle	72%
	Loom	69%
	M-Files	65%
	Laserfiche	63%
	DocStar	N/A

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Laserfiche Product Quality

3.7/5

Laserfiche has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Laserfiche Product Information

Laserfiche serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Laserfiche supports iOS, Web, and Android devices and offers products for medium and large sized businesses.

Laserfiche’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Government & Legal industry rated Laserfiche's product the highest. Reviewers from the Outsourcing or Offshoring industry rated Laserfiche the lowest at 3.

Website: http://www.laserfiche.com

Company Size: 201-500 Employees

Industry

Tech

Business Services

Content

Enterprise

Productivity

SaaS

Languages Supported

English

Arabic

Chinese (Traditional)

Dutch

French

German

Indonesian

Portuguese

Spanish

Thai

Chinese (Simplified)

Japanese

Turkish

Italian

Korean

Russian

Ukrainian

Czech

Swedish

Polish

Danish

Finnish

Hungarian

Irish

Norwegian

Taiwanese

Product Type

Workflow Management Software

Document Management Software

Business Process Management (BPM) Software

Enterprise Content Management Software

Quick Insights into Laserfiche Product Quality

Laserfiche's Product Quality score was rated highest by customers from the Government & Legal industry, and rated lowest by Female customers.

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Ranked Laserfiche Product Quality the Highest

Government & Legal	4.7
5 to 10 Years	4.6
Male	3.9

Ranked Laserfiche Product Quality the Lowest

Real Estate	3
2 to 5 Years	2.5
Female	2.5

Laserfiche Product Quality Score by Gender

Male customers rated Laserfiche's Product Quality score 1.4 stars higher than Female customers.

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Male

3.9/5

Female

2.5/5

Laserfiche Product Quality Score by Ethnicity

Laserfiche's Product Quality score was rated 3.2 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.2	Asian or Pacific Islander	3.2

Laserfiche Product Quality Score by Age

Laserfiche's Product Quality score was rated 3.1 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 3.1	31-35	3.1

Laserfiche Product Quality Score by Usage

Laserfiche's Product Quality score was rated the highest by customers who have used Laserfiche's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.9
1 to 2 Years	4.1
2 to 5 Years	2.5
5 to 10 Years	4.6

Laserfiche Product Quality Score by Industry

Laserfiche's Product Quality score was rated the highest by Government & Legal industry customers, and the lowest by Real Estate industry customers.

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Tech	4.3
Outsourcing or Offshoring	3
Real Estate	3
Government & Legal	4.7

Laserfiche Product Quality vs. Competitors

Compared to its competitors, Laserfiche's Product Quality score is rated right above Kofax, and is preceded by Oracle.

COMPANY		Product Quality Score
	Loom	4.1/5
	IBM	3.8/5
	M-Files	3.8/5
	Avery Dennison	3.8/5
	DocStar	3.8/5
	Oracle	3.7/5
	Laserfiche	3.7/5
	Kofax	3.7/5

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Laserfiche Pricing

Laserfiche ROI & Value For Money

3.5/5

Laserfiche has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Laserfiche Pricing Plans

Laserfiche has a pricing structure that accommodates medium and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government & Legal industry. The users from the Tech industry think that they had the lowest ROI from Laserfiche.

Who Uses Laserfiche?

Medium Businesses

Large Enterprises

Quick Insights into Laserfiche ROI

Laserfiche's ROI score was rated highest by customers from the Government & Legal industry, and rated lowest by customers who have used Laserfiche's products/services for 2 to 5 Years.

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Ranked Laserfiche ROI the Highest

Government & Legal	4.8
Less than 1 Year	3.9
Asian or Pacific Islander	3.6

Ranked Laserfiche ROI the Lowest

Tech	4.1
Female	3.1
2 to 5 Years	2.3

Laserfiche ROI Score by Gender

Male customers rated Laserfiche's ROI score 0.5 stars higher than Female customers.

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Male

3.6/5

Female

3.1/5

Laserfiche ROI Score by Ethnicity

Laserfiche's ROI score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6

Laserfiche ROI Score by Age

Laserfiche's ROI score was rated 3 stars by customers ages 31-35 on Comparably.

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Summary	Age	Score
31-35 3	31-35	3

Laserfiche ROI Score by Usage

Laserfiche's ROI score was rated the highest by customers who have used Laserfiche's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.9
2 to 5 Years	2.3

Laserfiche ROI Score by Industry

Laserfiche's ROI score was rated the highest by Government & Legal industry customers, and the lowest by Tech industry customers.

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Tech	4.1
Government & Legal	4.8

Laserfiche Pricing vs. Competitors

Compared to its competitors, Laserfiche's ROI score is rated right above Kofax, and is preceded by Oracle.

COMPANY		Pricing Score
	M-Files	4/5
	Loom	3.9/5
	IBM	3.8/5
	DocStar	3.8/5
	Avery Dennison	3.7/5
	Oracle	3.7/5
	Laserfiche	3.5/5
	Kofax	3.4/5

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Laserfiche Customer Satisfaction (CSAT)

Laserfiche Customer Satisfaction (CSAT) Score

44 / 100

Laserfiche has an overall Customer Satisfaction score of 44 rated by its users and customers.

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Very Satisfied	11%
Satisfied	33%
Neither Satisfied nor Dissatisfied	34%
Dissatisfied	22%
Very Dissatisfied	0%

Very Satisfied

11%

Satisfied

33%

Neither Satisfied nor Dissatisfied

34%

Dissatisfied

22%

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Laserfiche Customer Satisfaction

Laserfiche's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.

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Ranked Laserfiche Customer Satisfaction the Highest

Asian or Pacific Islander	33%
Less than 1 Year	33%
Tech	33%

Laserfiche Customer Satisfaction Score by Gender

Laserfiche's Customer Satisfaction score was rated 25 by Male customers on Comparably.

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25 / 100

Male

	Very Satisfied	0%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	75%
	Dissatisfied	0%
	Very Dissatisfied	0%

Laserfiche Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
33%

CSAT according to Asian or Pacific Islander

Laserfiche's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.

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33 / 100

Very Satisfied	0%
Satisfied	33%
Neither Satisfied nor Dissatisfied	67%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

33%

Neither Satisfied nor Dissatisfied

67%

Dissatisfied

Very Dissatisfied

Laserfiche Customer Satisfaction Score by Usage

Laserfiche's Customer Satisfaction score was rated 33 points by customers who have used Laserfiche's products/services for Less than 1 Year.

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Less than 1 Year	33

Laserfiche Customer Satisfaction Score by Industry

Laserfiche's Customer Satisfaction score was rated 33 points by Tech industry customers.

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			"label": "Tech",
			"groupId": 104,
			"score": 33,
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			"text": "Laserfiche's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 33
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Tech	33

Laserfiche Customer Satisfaction vs. Competitors

Compared to its competitors, Laserfiche's Customer Satisfaction score is rated right above DocStar, and is preceded by Kofax.

COMPANY		Customer Satisfaction (CSAT) Score
	IBM	76%
	Avery Dennison	76%
	M-Files	67%
	Oracle	67%
	Loom	62%
	Kofax	61%
	Laserfiche	44%
	DocStar	0%

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Laserfiche Customer Service

3.4/5

Laserfiche has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Laserfiche's Customer Service

Address

3545 Long Beach Boulevard, Long Beach, CA 90807

Website

http://www.laserfiche.com

Quick Insights into Laserfiche Customer Service

Laserfiche's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Laserfiche's products/services for 2 to 5 Years.

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Ranked Laserfiche Customer Service the Highest

Tech	4
Less than 1 Year	3.9
Asian or Pacific Islander	3.6

Ranked Laserfiche Customer Service the Lowest

Female	3.1
2 to 5 Years	2.3

Laserfiche Customer Service Score by Gender

Male customers rated Laserfiche's Customer Service score 0.5 stars higher than Female customers.

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Male

3.6/5

Female

3.1/5

Laserfiche Customer Service Score by Ethnicity

Laserfiche's Customer Service score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6

Laserfiche Customer Service Score by Age

Laserfiche's Customer Service score was rated 3 stars by customers ages 31-35 on Comparably.

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100

Summary	Age	Customer Service Score
31-35 3	31-35	3

Laserfiche Customer Service Score by Usage

Laserfiche's Customer Service score was rated the highest by customers who have used Laserfiche's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.9
2 to 5 Years	2.3

Laserfiche Customer Service Score by Industry

Laserfiche's Customer Service score was rated 4 stars by Tech industry customers.

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Tech	4

Laserfiche Customer Service vs. Competitors

Compared to its competitors, Laserfiche's Customer Service score is rated right below Kofax.

COMPANY		Customer Service Score
	DocStar	5/5
	Loom	3.9/5
	IBM	3.9/5
	Avery Dennison	3.9/5
	Oracle	3.6/5
	M-Files	3.5/5
	Kofax	3.4/5
	Laserfiche	3.4/5

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Laserfiche as an Employer

2.8/5

Laserfiche has a 2.8/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of Laserfiche

Chris Wacker

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Laserfiche scored a 11 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Laserfiche would recommend the brand to a friend. ENPS measures how likely Laserfiche employees would recommend working at Laserfiche to a friend.

Net Promoter Score

NPS Score

44%	Promoters
23%	Passive
33%	Detractors

Employee Net Promoter Score

-48

eNPS Score

23%	Promoters
6%	Passive
71%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail