22
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
M-Files
Marketing or Exec? Claim Your Free Account
About M-Files' Brand
M-Files provides document management solutions that help businesses organize, manage and track documents and business processes.
Brand at a Glance
65%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
M-Files CMO
M-Files NPS
M-Files's Net Promoter Score (NPS) is a 22 with 50% Promoters, 22% Passives, and 28% Detractors. Net Promoter Score tracks whether M-Files's customers would recommend using the product based on a scale of -100 to 100.
M-Files Overall NPS
| 50% | Promoters |
|---|---|
| 22% | Passives |
| 28% | Detractors |
M-Files NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 29 | Aug 2020 | 29 |
Oct 2021 30 | Oct 2021 | 30 |
Dec 2021 33 | Dec 2021 | 33 |
Jan 2023 32 | Jan 2023 | 32 |
Sep 2023 33 | Sep 2023 | 33 |
May 2024 28 | May 2024 | 28 |
Oct 2024 25 | Oct 2024 | 25 |
May 2025 23 | May 2025 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
M-Files NPS by Gender
M-Files's NPS was rated 34 by Male customers on Comparably.
Male
34
M-Files's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
M-Files's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
M-Files NPS by Usage
M-Files's NPS was rated the highest by customers who have used M-Files's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
M-Files Customer Reviews
Out of the 2 M-Files customer reviews 2 were positive and 0 were constructive. M-Files customer reviews reflect that all customers have a favorable experience using the products/services of the company.
M-Files Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of M-Files users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
M-Files Customer Loyalty Score by Gender
M-Files's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of M-Files.
Male
70%
Yes
Female
N/A
Yes
M-Files Product Quality
3.8/5
M-Files has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock M-Files' overall Product Quality score rated by its users and customers.
M-Files Product Information
M-Files serves markets in the United States, China, Europe, Japan, Middle-East and Africa, Australia, Canada, and Latin America. M-Files supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
M-Files’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated M-Files's product the highest. Reviewers from the Aerospace and Aviation industry rated M-Files the lowest at 3.
- Website
- http://www.m-files.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Enterprise
On Demand
Productivity
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Norwegian
Product Type
Document Management Software
Content Management System (CMS) Software
Professional Services Software
Document Version Control Software
File Sharing Software
Enterprise Content Management Software
Quick Insights into M-Files Product Quality
M-Files's Product Quality score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked M-Files' Product Quality.
Ranked M-Files Product Quality the Highest
Ranked M-Files Product Quality the Lowest
M-Files Product Quality Score by Gender
M-Files's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of M-Files.
Male
4.1/5
Female
N/A
M-Files Product Quality Score by Usage
M-Files's Product Quality score was rated the highest by customers who have used M-Files's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
M-Files Product Quality Score by Industry
M-Files's Product Quality score was rated the highest by Non-Profit industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
M-Files Pricing
M-Files ROI & Value For Money
4/5
M-Files has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock M-Files' overall ROI score rated by its users and customers.
M-Files Pricing Plans
M-Files has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Mechanical, Civil or Industrial Engineering industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from M-Files.
Who Uses M-Files?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into M-Files ROI
M-Files's ROI score was rated highest by customers from the Mechanical, Civil or Industrial Engineering industry, and rated lowest by customers from the Automotive and Transportation industry.
Sign Up to unlock insights into how customers have ranked M-Files' ROI score.
Ranked M-Files ROI the Highest
Ranked M-Files ROI the Lowest
M-Files ROI Score by Gender
M-Files's ROI score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of M-Files.
Male
3.8/5
Female
N/A
M-Files ROI Score by Industry
M-Files's ROI score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
M-Files Customer Satisfaction (CSAT)
M-Files Customer Satisfaction (CSAT) Score
67 / 100
M-Files has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into M-Files Customer Satisfaction
M-Files's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked M-Files' Customer Satisfaction.
Ranked M-Files Customer Satisfaction the Highest
M-Files Customer Satisfaction Score by Gender
M-Files's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of M-Files.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
M-Files Customer Service
3.5/5
M-Files has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock M-Files' overall Customer Service score rated by its users and customers.
About M-Files's Customer Service
Address
5050 Quorum Drive, Suite 600, Dallas, TX
Website
http://www.m-files.com
Quick Insights into M-Files Customer Service
M-Files's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked M-Files' Customer Service score.
Ranked M-Files Customer Service the Highest
M-Files Customer Service Score by Gender
M-Files's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of M-Files.
Male
3.8/5
Female
N/A
M-Files as an Employer
Consumer vs. Employees
M-Files scored a 22 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of M-Files would recommend the brand to a friend. ENPS measures how likely M-Files employees would recommend working at M-Files to a friend.
Net Promoter Score
22
NPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
