55
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Loom
Marketing or Exec? Claim Your Free Account
About Loom's Brand
Loom is a new kind of work communication tool, already helping 1M+ people get their message across through quick videos.
Brand at a Glance
69%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Loom NPS
Loom's Net Promoter Score (NPS) is a 55 with 73% Promoters, 9% Passives, and 18% Detractors. Net Promoter Score tracks whether Loom's customers would recommend using the product based on a scale of -100 to 100.
Loom Overall NPS
| 73% | Promoters |
|---|---|
| 9% | Passives |
| 18% | Detractors |
Loom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
Feb 2022 58 | Feb 2022 | 58 |
Apr 2022 57 | Apr 2022 | 57 |
Oct 2022 59 | Oct 2022 | 59 |
Mar 2023 61 | Mar 2023 | 61 |
Apr 2023 63 | Apr 2023 | 63 |
Oct 2023 57 | Oct 2023 | 57 |
Apr 2025 55 | Apr 2025 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Loom NPS by Usage
Loom's NPS was rated 17 points by customers who have used Loom's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
Loom Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Loom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Loom Product Quality
4.1/5
Loom has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Loom's overall Product Quality score rated by its users and customers.
Loom Product Information
Loom serves markets in the United States. Loom supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Loom’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Loom's product the highest.
- Website
- https://www.loom.com/
- Company Size
- 1-10 Employees
Languages Supported
English
Product Type
Video Making Software
Quick Insights into Loom Product Quality
Loom's Product Quality score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Loom's Product Quality.
Ranked Loom Product Quality the Highest
Loom Product Quality Score by Industry
Loom's Product Quality score was rated 4.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Loom Pricing
Loom ROI & Value For Money
3.9/5
Loom has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Loom's overall ROI score rated by its users and customers.
Loom Pricing Plans
Loom has a pricing structure that accommodates small, medium, and large businesses. Starting from $10/month, Loom uses a subscription model.
Who Uses Loom?
Small Businesses
Medium Businesses
Large Enterprises
Loom Customer Satisfaction (CSAT)
Loom Customer Satisfaction (CSAT) Score
62 / 100
Loom has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
49%
Satisfied
13%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Loom Customer Service
3.9/5
Loom has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Loom's overall Customer Service score rated by its users and customers.
About Loom's Customer Service
Address
San Francisco, CA
Website
https://www.loom.com/
Loom as an Employer
2.8/5
Loom has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Loom scored a 55 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Loom would recommend the brand to a friend. ENPS measures how likely Loom employees would recommend working at Loom to a friend.
Net Promoter Score
55
NPS Score
| 73% | Promoters |
|---|---|
| 9% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
