20
NPS
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Kofax
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About Kofax's Brand
Kofax is a leading supplier of software and solutions to automate and digitally transform human and information intensive processes across front and back office operations. These can dramatically improve customer engagement, greatly reduce operating costs, mitigate compliance risk and increase competitiveness, growth and profitability. Its broad range of software and solutions can be deployed in the cloud or on premise, and include robotic process automation, business process management, multichannel capture and other critically important capabilities. These provide a rapid return on investment to over 20,000 Kofax customers in financial services, insurance, government, healthcare, supply chain, business process outsourcing and other markets. Kofax delivers its software and solutions through its direct sales and services organization and more than 650 indirect channel partners in more than 60 countries throughout the Americas, EMEA and Asia Pacific. Among its major competitors, Kofax is ranked in 3rd place for NPS while Recurly is 1st, and Corcentric is 2nd.
Brand at a Glance
93%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Kofax CMO
Kofax Ranking
- #3 / 4 of its competitors
Kofax NPS
Kofax's Net Promoter Score (NPS) is a 20 with 53% Promoters, 14% Passives, and 33% Detractors. Net Promoter Score tracks whether Kofax's customers would recommend using the product based on a scale of -100 to 100.
Kofax Overall NPS
| 53% | Promoters |
|---|---|
| 14% | Passives |
| 33% | Detractors |
Kofax NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
May 2022 40 | May 2022 | 40 |
Jul 2022 17 | Jul 2022 | 17 |
Dec 2022 29 | Dec 2022 | 29 |
Feb 2023 37 | Feb 2023 | 37 |
Mar 2023 44 | Mar 2023 | 44 |
Oct 2023 45 | Oct 2023 | 45 |
Jan 2025 22 | Jan 2025 | 22 |
May 2025 29 | May 2025 | 29 |
Nov 2025 20 | Nov 2025 | 20 |
How Other Brands Compare
Kofax is ranked third for NPS among its competitors. Recurly and Corcentric come in first and second, with OpenText coming in at #4.
Kofax |  OpenText |  Recurly |  Corcentric | |
| Global Ranking | #- | #352 | #- | #- |
| NPS | 20 | 8 | 50 | 33 |
| Valuation Updated every 24 hours for public companies | - | $10.36B | $100.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kofax NPS by Gender
Kofax's NPS was rated -50 by Male customers on Comparably.
Male
-50
Kofax's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
Kofax's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Kofax NPS by Ethnicity
Kofax's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Kofax NPS vs. Competitors
Compared to its competitors, Kofax's NPS is rated right above Laserfiche, and is preceded by Corcentric.
| COMPANY | NPS Score | |
|---|---|---|
| Recurly | 50 |
| Corcentric | 33 |
| Kofax | 20 |
 | Laserfiche | 11 |
| OpenText | 8 |
 | Alfresco Software | N/A |
 | Captricity | -100 |
Kofax Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of Kofax users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kofax Customer Loyalty Score by Gender
Kofax's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Kofax Customer Loyalty Score by Ethnicity
Kofax's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Kofax.
100
out of 100
Caucasian
Kofax Customer Loyalty vs. Competitors
Compared to its competitors, Kofax's Customer Loyalty score is rated right above Recurly.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kofax | 93% |
| Recurly | 85% |
| OpenText | 74% |
| Corcentric | 69% |
| Laserfiche | 63% |
| Captricity | N/A |
| Alfresco Software | N/A |
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Kofax Product Quality
3.7/5
Kofax has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Kofax Product Information
Kofax’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.kofax.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
SaaS
Small Business Services
Quick Insights into Kofax Product Quality
Kofax's Product Quality score was rated highest by Caucasian customers.
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Ranked Kofax Product Quality the Highest
Kofax Product Quality Score by Gender
Kofax's Product Quality score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Kofax Product Quality Score by Ethnicity
Kofax's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kofax.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Kofax Product Quality vs. Competitors
Compared to its competitors, Kofax's Product Quality score is rated right above OpenText, and is preceded by Laserfiche.
| COMPANY | Product Quality Score | |
|---|---|---|
| Recurly | 4.2/5 |
| Corcentric | 3.8/5 |
| Laserfiche | 3.7/5 |
| Kofax | 3.7/5 |
| OpenText | 3.3/5 |
| Captricity | N/A |
| Alfresco Software | N/A |
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Kofax Pricing
Kofax ROI & Value For Money
3.4/5
Kofax has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Kofax ROI
Kofax's ROI score was rated highest by Caucasian customers.
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Ranked Kofax ROI the Highest
Kofax ROI Score by Gender
Kofax's ROI score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
Kofax ROI Score by Ethnicity
Kofax's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Kofax.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Kofax Pricing vs. Competitors
Compared to its competitors, Kofax's ROI score is rated right above Captricity, and is preceded by OpenText.
| COMPANY | Pricing Score | |
|---|---|---|
| Recurly | 4.1/5 |
| Corcentric | 3.7/5 |
| Laserfiche | 3.5/5 |
| OpenText | 3.5/5 |
| Kofax | 3.4/5 |
| Captricity | N/A |
| Alfresco Software | N/A |
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Kofax Customer Satisfaction (CSAT)
Kofax Customer Satisfaction (CSAT) Score
61 / 100
Kofax has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
23%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kofax Customer Satisfaction
Kofax's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Kofax Customer Satisfaction the Highest
Kofax Customer Satisfaction Score by Gender
Kofax's Customer Satisfaction score was rated 25 by Male customers on Comparably.
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25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 50% | |
Very Dissatisfied | 25% |
Kofax Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kofax's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
25%
Kofax Customer Satisfaction vs. Competitors
Compared to its competitors, Kofax's Customer Satisfaction score is rated right above OpenText, and is preceded by Corcentric.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Recurly | 100% |
| Corcentric | 78% |
| Kofax | 61% |
| OpenText | 60% |
| Laserfiche | 44% |
| Captricity | 0% |
| Alfresco Software | 0% |
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Kofax Customer Service
3.4/5
Kofax has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Kofax's Customer Service
Address
15211 Laguna Canyon Road, Irvine, CA 92618
Website
http://www.kofax.com
Kofax's Social Links
Quick Insights into Kofax Customer Service
Kofax's Customer Service score was rated highest by Caucasian customers.
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Ranked Kofax Customer Service the Highest
Kofax Customer Service Score by Gender
Kofax's Customer Service score was rated 2.1 by Male customers on Comparably.
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Male
2.1/5
Female
N/A
Kofax Customer Service Score by Ethnicity
Kofax's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kofax.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Kofax Customer Service vs. Competitors
Compared to its competitors, Kofax's Customer Service score is rated right above Laserfiche, and is preceded by OpenText.
| COMPANY | Customer Service Score | |
|---|---|---|
| Recurly | 4.2/5 |
| Corcentric | 3.8/5 |
| OpenText | 3.6/5 |
| Kofax | 3.4/5 |
| Laserfiche | 3.4/5 |
| Captricity | N/A |
| Alfresco Software | N/A |
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Kofax as an Employer
2.9/5
Kofax has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Kofax scored a 20 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Kofax would recommend the brand to a friend. ENPS measures how likely Kofax employees would recommend working at Kofax to a friend.
Net Promoter Score
20
NPS Score
| 53% | Promoters |
|---|---|
| 14% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 18% | Promoters |
|---|---|
| 18% | Passive |
| 64% | Detractors |
