50
NPS
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Brand Page
Recurly
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About Recurly's Brand
Recurly is a SaaS-based company providing recurring billing management as an outsourced service.
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Recurly NPS
Recurly's Net Promoter Score (NPS) is a 50 with 69% Promoters, 12% Passives, and 19% Detractors. Net Promoter Score tracks whether Recurly's customers would recommend using the product based on a scale of -100 to 100.
Recurly Overall NPS
| 69% | Promoters |
|---|---|
| 12% | Passives |
| 19% | Detractors |
Recurly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 58 | Aug 2020 | 58 |
Dec 2021 60 | Dec 2021 | 60 |
Mar 2022 53 | Mar 2022 | 53 |
Feb 2025 50 | Feb 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Recurly NPS by Usage
Recurly's NPS was rated 49 points by customers who have used Recurly's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 49 | 2 to 5 Years | 49 |
Recurly Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Recurly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Recurly Product Quality
4.2/5
Recurly has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Recurly's overall Product Quality score rated by its users and customers.
Recurly Product Information
Recurly serves markets in the United States, Europe, Japan, Australia, Canada, United Kingdom, Germany, and Brazil. Recurly supports Web devices and offers products for medium and large sized businesses.
Recurly’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Recurly's product the highest.
- Website
- http://recurly.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
FinTech
SaaS
Languages Supported
English
Product Type
Payment Management Software
Billing & Invoicing Software
Subscription Management Software
Recurring Billing Software
Quick Insights into Recurly Product Quality
Recurly's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Recurly Product Quality the Highest
Recurly Product Quality Score by Industry
Recurly's Product Quality score was rated 4.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Recurly Pricing
Recurly ROI & Value For Money
4.1/5
Recurly has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Recurly's overall ROI score rated by its users and customers.
Recurly Pricing Plans
Recurly has a pricing structure that accommodates medium and large businesses. Starting from $99/month, Recurly uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Recurly?
Medium Businesses
Large Enterprises
Quick Insights into Recurly ROI
Recurly's ROI score was rated highest by customers from the Tech industry.
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Ranked Recurly ROI the Highest
Recurly ROI Score by Industry
Recurly's ROI score was rated 4.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Recurly Customer Satisfaction (CSAT)
Recurly Customer Satisfaction (CSAT) Score
100 / 100
Recurly has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Recurly Customer Service
4.2/5
Recurly has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Recurly's Customer Service
Address
400 Alabama St, San Francisco, CA 94110
Website
http://recurly.com/
Phone Number
(844) 732-8759
Recurly as an Employer
3.0/5
Recurly has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Recurly scored a 50 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Recurly would recommend the brand to a friend. ENPS measures how likely Recurly employees would recommend working at Recurly to a friend.
Net Promoter Score
50
NPS Score
| 69% | Promoters |
|---|---|
| 12% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
