33
NPS
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Corcentric
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About Corcentric's Brand
Corcentric is an electronic invoicing and accounting technology provider.
Brand at a Glance
69%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Corcentric NPS
Corcentric's Net Promoter Score (NPS) is a 33 with 58% Promoters, 17% Passives, and 25% Detractors. Net Promoter Score tracks whether Corcentric's customers would recommend using the product based on a scale of -100 to 100.
Corcentric Overall NPS
| 58% | Promoters |
|---|---|
| 17% | Passives |
| 25% | Detractors |
Corcentric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Sep 2022 -25 | Sep 2022 | -25 |
Jul 2023 0 | Jul 2023 | 0 |
Nov 2023 17 | Nov 2023 | 17 |
Jan 2024 29 | Jan 2024 | 29 |
Feb 2024 44 | Feb 2024 | 44 |
Mar 2024 40 | Mar 2024 | 40 |
Jan 2025 27 | Jan 2025 | 27 |
Dec 2025 33 | Dec 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Corcentric NPS by Usage
Corcentric's NPS was rated 40 points by customers who have used Corcentric's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 40 | 2 to 5 Years | 40 |
Corcentric Customer Reviews
Out of the 2 Corcentric customer reviews 2 were positive and 0 were constructive. Corcentric customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Corcentric Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Corcentric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Corcentric Product Quality
3.8/5
Corcentric has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Corcentric Product Information
Corcentric serves markets in the United States and Canada. Corcentric supports Web devices and offers products for small, medium, and large sized businesses.
Corcentric’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.corcentric.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Accounts Payable Software
Billing & Invoicing Software
Quick Insights into Corcentric Product Quality
Corcentric's Product Quality score was rated highest by customers who have used Corcentric's products/services for 2 to 5 Years.
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Ranked Corcentric Product Quality the Highest
Corcentric Product Quality Score by Usage
Corcentric's Product Quality score was rated 4.3 stars by customers who have used Corcentric's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Corcentric Pricing
Corcentric ROI & Value For Money
3.7/5
Corcentric has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Corcentric Pricing Plans
Corcentric has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Corcentric?
Small Businesses
Medium Businesses
Large Enterprises
Corcentric Customer Satisfaction (CSAT)
Corcentric Customer Satisfaction (CSAT) Score
77 / 100
Corcentric has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Corcentric Customer Service
3.8/5
Corcentric has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Corcentric's Customer Service
Address
457 Haddonfield Road, Suite 220, Cherry Hill, NJ 08002
Website
http://www.corcentric.com
Phone Number
877-790-7272
Corcentric as an Employer
3.3/5
Corcentric has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Corcentric scored a 33 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Corcentric would recommend the brand to a friend. ENPS measures how likely Corcentric employees would recommend working at Corcentric to a friend.
Net Promoter Score
33
NPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
