8
NPS
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OpenText is ranked #101 in Tech Brands
OpenText is ranked #101 in Tech Brands
About OpenText's Brand
"Open Text is a provider of enterprise information, business process, content discovery and management solutions." OpenText’s brand is ranked #352 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of OpenText. When compared to other organizations within the Tech industry, OpenText is ranked #101. Among its major competitors, OpenText is ranked in 4th place for NPS while Constellation Software is 1st, and IBM is 2nd.Their current market cap is $10.36B
Brand at a Glance
74%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
OpenText CMO
OpenText Ranking
- #101 in Tech
- #4 / 4 of its competitors
OpenText NPS
OpenText's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether OpenText's customers would recommend using the product based on a scale of -100 to 100.
OpenText Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
OpenText NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 17 | Apr 2024 | 17 |
May 2024 13 | May 2024 | 13 |
Jul 2024 12 | Jul 2024 | 12 |
Aug 2024 10 | Aug 2024 | 10 |
Sep 2024 8 | Sep 2024 | 8 |
Oct 2024 9 | Oct 2024 | 9 |
Nov 2024 8 | Nov 2024 | 8 |
Dec 2024 8 | Dec 2024 | 8 |
Apr 2025 7 | Apr 2025 | 7 |
Jul 2025 8 | Jul 2025 | 8 |
Aug 2025 8 | Aug 2025 | 8 |
Oct 2025 8 | Oct 2025 | 8 |
How Other Brands Compare
OpenText is ranked #4 for NPS among its competitors. Constellation Software and IBM come in first and second, with Kofax coming in at third. Among those competitors, it is the lowest valued company behind IBM.
 OpenText |  IBM |  Constellation Software |  Kofax | |
| Global Ranking | #352 | #106 | #- | #- |
| NPS | 8 | 26 | 48 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $10.36B | $119.05B | $30.30B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OpenText NPS by Gender
Female customers rated OpenText's NPS 43 points higher than Male customers.
Male
-13
OpenText's NPS was rated -13 by Male customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Female
30
OpenText's NPS was rated 30 by Female customers on Comparably.
50%
Promoters
30%
Passives
20%
Detractors
OpenText NPS by Ethnicity
OpenText's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black -28 | African American/Black | -28 |
Asian or Pacific Islander 78 | Asian or Pacific Islander | 78 |
Other 0 | Other | 0 |
OpenText NPS by Age
OpenText's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
OpenText NPS by Usage
OpenText's NPS was rated the highest by customers who have used OpenText's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 17 | Less than 1 Year | 17 |
1 to 2 Years -1 | 1 to 2 Years | -1 |
2 to 5 Years 14 | 2 to 5 Years | 14 |
5 to 10 Years 11 | 5 to 10 Years | 11 |
Over 10 Years -34 | Over 10 Years | -34 |
OpenText NPS vs. Competitors
Compared to its competitors, OpenText's NPS is rated right above Alfresco, and is preceded by Kofax.
| COMPANY | NPS Score | |
|---|---|---|
| Constellation Software | 48 |
| IBM | 26 |
| Kofax | 20 |
| OpenText | 8 |
 | Alfresco | 0 |
OpenText Customer Reviews
Out of the 6 OpenText customer reviews 5 were positive and 1 was constructive. OpenText customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
OpenText Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of OpenText users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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OpenText Customer Loyalty Score by Gender
Female customers rated OpenText's Customer Loyalty score 10% higher than Male customers.
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Male
72%
Yes
Female
82%
Yes
OpenText Customer Loyalty Score by Ethnicity
OpenText's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OpenText.
49
out of 100
Caucasian
70
out of 100
Hispanic or Latino
87
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
90
out of 100
Other
OpenText Customer Loyalty Score by Age
OpenText's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 78% | 26-30 | 78% |
31-35 78% | 31-35 | 78% |
36-40 82% | 36-40 | 82% |
41-45 80% | 41-45 | 80% |
46-50 70% | 46-50 | 70% |
51-55 33% | 51-55 | 33% |
56-60 70% | 56-60 | 70% |
OpenText Customer Loyalty Score by Usage
OpenText's Customer Loyalty score was rated the highest by customers who have used OpenText's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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OpenText Customer Loyalty Score by Industry
OpenText's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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OpenText Customer Loyalty vs. Competitors
Compared to its competitors, OpenText's Customer Loyalty score is rated right above Constellation Software, and is preceded by IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kofax | 93% |
| IBM | 79% |
| OpenText | 74% |
| Constellation Software | 67% |
| Alfresco | 10% |
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Customer Loyalty for Other Tech Brands
In the Tech industry, OpenText's Customer Loyalty score is rated right below Peloton.
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OpenText Product Quality
3.3/5
OpenText has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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OpenText Product Information
OpenText serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. OpenText supports Web devices and offers products for small, medium, and large sized businesses.
OpenText’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated OpenText's product the highest. Reviewers from the Tech industry rated OpenText the lowest at 3.4.
- Website
- http://www.opentext.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Workflow Management Software
Business Process Management (BPM) Software
Application Development Software
Application Builder Software
Quick Insights into OpenText Product Quality
OpenText's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 51-55.
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Ranked OpenText Product Quality the Highest
Ranked OpenText Product Quality the Lowest
OpenText Product Quality Score by Gender
Female customers rated OpenText's Product Quality score 0.4 stars higher than Male customers.
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Male
3.3/5
Female
3.7/5
OpenText Product Quality Score by Ethnicity
OpenText's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.7 | Other | 3.7 |
OpenText Product Quality Score by Age
OpenText's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 3.4 | 26-30 | 3.4 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.6 | 51-55 | 2.6 |
56-60 3.5 | 56-60 | 3.5 |
OpenText Product Quality Score by Usage
OpenText's Product Quality score was rated the highest by customers who have used OpenText's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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OpenText Product Quality Score by Industry
OpenText's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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OpenText Product Quality vs. Competitors
Compared to its competitors, OpenText's Product Quality score is rated right above Alfresco, and is preceded by Kofax.
| COMPANY | Product Quality Score | |
|---|---|---|
| Constellation Software | 4.2/5 |
| IBM | 3.8/5 |
| Kofax | 3.7/5 |
| OpenText | 3.3/5 |
| Alfresco | 2.6/5 |
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Product Quality for Other Tech Brands
In the Tech industry, OpenText's Product Quality score is rated right below ROBLOX.
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OpenText Pricing
OpenText ROI & Value For Money
3.5/5
OpenText has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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OpenText Pricing Plans
OpenText has a pricing structure that accommodates small, medium, and large businesses. Starting from $19, OpenText uses a subscription model and offers the following: The Cordys Cloud Platform is available with a pay-per-use model, based on the number of active users. The costs for a one year CPF Account vary f.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from OpenText.
Who Uses OpenText?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into OpenText ROI
OpenText's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Hispanic or Latino customers.
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Ranked OpenText ROI the Highest
Ranked OpenText ROI the Lowest
OpenText ROI Score by Gender
Female customers rated OpenText's ROI score 0.5 stars higher than Male customers.
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Male
3.2/5
Female
3.7/5
OpenText ROI Score by Ethnicity
OpenText's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.5 | Other | 3.5 |
OpenText ROI Score by Age
OpenText's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.2 | 31-35 | 3.2 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.2 | 51-55 | 2.2 |
56-60 3.6 | 56-60 | 3.6 |
OpenText ROI Score by Usage
OpenText's ROI score was rated the highest by customers who have used OpenText's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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OpenText ROI Score by Industry
OpenText's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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OpenText Pricing vs. Competitors
Compared to its competitors, OpenText's ROI score is rated right above Kofax, and is preceded by IBM.
| COMPANY | Pricing Score | |
|---|---|---|
| Constellation Software | 4.3/5 |
| IBM | 3.8/5 |
| OpenText | 3.5/5 |
| Kofax | 3.4/5 |
| Alfresco | 1.5/5 |
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ROI for Other Tech Brands
In the Tech industry, OpenText's ROI score is rated right below ROBLOX.
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OpenText Customer Satisfaction (CSAT)
OpenText Customer Satisfaction (CSAT) Score
59 / 100
OpenText has an overall Customer Satisfaction score of 59 rated by its users and customers.
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Very Satisfied
24%
Satisfied
35%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
2%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OpenText Customer Satisfaction
OpenText's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 51-55.
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Ranked OpenText Customer Satisfaction the Highest
Ranked OpenText Customer Satisfaction the Lowest
OpenText Customer Satisfaction Score by Gender
Female customers rated OpenText's Customer Satisfaction score 9 points higher than Male customers.
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68 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 21% |
77 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
OpenText Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
OpenText's Customer Satisfaction (CSAT) score was rated 54% according to Caucasian users and customers.
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54 / 100
Very Satisfied
36%
Satisfied
18%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
27%
CSAT according to African American/Black
OpenText's Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.
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86 / 100
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to Asian or Pacific Islander
OpenText's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
OpenText's Customer Satisfaction (CSAT) score was rated 63% according to Other users and customers.
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63 / 100
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
12%
OpenText Customer Satisfaction Score by Age
OpenText's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 26-30 | 88% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 60% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 51-55 | 33% |
OpenText Customer Satisfaction Score by Usage
OpenText's Customer Satisfaction score was rated the highest by customers who have used OpenText's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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OpenText Customer Satisfaction Score by Industry
OpenText's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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}OpenText Customer Satisfaction vs. Competitors
Compared to its competitors, OpenText's Customer Satisfaction score is rated right below Kofax.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alfresco | 100% |
| Constellation Software | 82% |
| IBM | 76% |
| Kofax | 61% |
| OpenText | 60% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, OpenText's Customer Satisfaction score is rated right below Peloton.
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OpenText Customer Service
3.6/5
OpenText has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About OpenText's Customer Service
Address
275 Frank Tompa Drive, Waterloo, IA
Website
http://www.opentext.com
Phone Number
519-888-7111
OpenText's Social Links
Quick Insights into OpenText Customer Service
OpenText's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Hispanic or Latino customers.
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Ranked OpenText Customer Service the Highest
Ranked OpenText Customer Service the Lowest
OpenText Customer Service Score by Gender
Female customers rated OpenText's Customer Service score 0.4 stars higher than Male customers.
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Male
3.4/5
Female
3.8/5
OpenText Customer Service Score by Ethnicity
OpenText's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of OpenText.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 3.7 | Other | 3.7 |
OpenText Customer Service Score by Age
OpenText's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.6 | 51-55 | 2.6 |
56-60 3.3 | 56-60 | 3.3 |
OpenText Customer Service Score by Usage
OpenText's Customer Service score was rated the highest by customers who have used OpenText's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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OpenText Customer Service Score by Industry
OpenText's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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OpenText Customer Service vs. Competitors
Compared to its competitors, OpenText's Customer Service score is rated right above Kofax, and is preceded by IBM.
| COMPANY | Customer Service Score | |
|---|---|---|
| Constellation Software | 4.4/5 |
| IBM | 3.9/5 |
| OpenText | 3.6/5 |
| Kofax | 3.4/5 |
| Alfresco | 2.6/5 |
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Customer Service for Other Tech Brands
In the Tech industry, OpenText's Customer Service score is rated right below ROBLOX.
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OpenText as an Employer
2.6/5
OpenText has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
OpenText scored a 8 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of OpenText would recommend the brand to a friend. ENPS measures how likely OpenText employees would recommend working at OpenText to a friend.
Net Promoter Score
8
NPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 22% | Promoters |
|---|---|
| 19% | Passive |
| 59% | Detractors |
Global Ranking Snapshot
OpenText is ranked #352 in the Global Top 100 Brands. It ranks just behind Wellhub and just ahead of Conagra Brands.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
350 |  | Burton |  | Donna Carpenter | Retail |
351 |  | Wellhub |  | Cesar Carvalho | Health and Wellness |
352 | | OpenText | | Mark Barrenechea | Tech |
353 |  | Conagra Brands |  | Sean Connolly | Consumer Goods |
354 |  | La-Z-Boy |  | Kurt Darrow | Consumer Goods |
355 |  | Ingersoll Rand |  | Michael Lamach | Energy and Manufacturing |
356 |  | Urban Outfitters |  | Richard Hayne | Fashion and Beauty |
Tech Ranking Snapshot
OpenText is ranked #101 in the Tech Industry. It ranks just behind Wellhub and just ahead of Ingersoll Rand.
| RANK | COMPANY | Location | |
|---|---|---|---|
99 |  | Trimble | Westminster, CO |
100 | | Wellhub | New York City, NY |
101 | | OpenText | Waterloo, IA |
102 | | Ingersoll Rand | Swords Creek, VA |
103 |  | Nokia | New Providence, NJ |
104 |  | Mozilla | Mountain View, CA |
105 |  | Blizzard Entertainment | Irvine, CA |
