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NPS
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Alfresco
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About Alfresco's Brand
Alfresco is an open source model providing enterprise content management solutions and enabling open source community to develop software. Among its major competitors, Alfresco is ranked in 5th place for NPS while Logical Objects is 1st, and Bizagi is 2nd. Overall, Alfresco has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
10%
Customer Loyalty
2.6/5
Product Quality
1.5/5
Pricing
2.6/5
Customer Service
Alfresco Ranking
- #4 / 4 of its competitors
Alfresco NPS
Alfresco's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Alfresco's customers would recommend using the product based on a scale of -100 to 100.
Alfresco Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Alfresco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Nov 2023 0 | Nov 2023 | 0 |
How Other Brands Compare
Alfresco is ranked #4 for NPS among its competitors. Logical Objects and M-Files come in first and second, with OpenText coming in at third.
Alfresco |  OpenText |  M-Files |  Logical Objects | |
| Global Ranking | #- | #352 | #- | #- |
| NPS | 0 | 8 | 22 | 58 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | - | $10.36B | $150.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alfresco Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Alfresco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alfresco Customer Loyalty vs. Competitors
Compared to its competitors, Alfresco's Customer Loyalty score is rated right above Logical Objects, and is preceded by Bizagi.
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Alfresco Product Quality
2.6/5
Alfresco has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Alfresco Product Information
Alfresco serves markets in the United States. Alfresco supports Web devices and offers products for large sized businesses.
Alfresco’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.alfresco.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Enterprise
On Demand
Productivity
SaaS
Languages Supported
English
Alfresco Product Quality vs. Competitors
Compared to its competitors, Alfresco's Product Quality score is rated right above Jahia, and is preceded by OpenText.
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Alfresco Pricing
Alfresco ROI & Value For Money
1.5/5
Alfresco has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Alfresco Pricing Plans
Alfresco has a pricing structure that accommodates large businesses.
Who Uses Alfresco?
Large Enterprises
Alfresco Pricing vs. Competitors
Compared to its competitors, Alfresco's ROI score is rated right above Jahia, and is preceded by OpenText.
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Alfresco Customer Satisfaction (CSAT)
Alfresco Customer Satisfaction (CSAT) Score
100 / 100
Alfresco has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alfresco Customer Satisfaction vs. Competitors
Compared to its competitors, Alfresco's Customer Satisfaction score is rated right above M-Files.
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Alfresco Customer Service
2.6/5
Alfresco has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Alfresco's Customer Service
Address
San Mateo, CA SL6 1AF
Website
http://www.alfresco.com
Phone Number
+44 (0)1628 876 500
Alfresco Customer Service vs. Competitors
Compared to its competitors, Alfresco's Customer Service score is rated right above Jahia, and is preceded by M-Files.
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Alfresco as an Employer
4.2/5
Alfresco has a 4.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Alfresco scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Alfresco would recommend the brand to a friend. ENPS measures how likely Alfresco employees would recommend working at Alfresco to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
