57
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Bizagi
Marketing or Exec? Claim Your Free Account
About Bizagi's Brand
Bizagi enables 500+ global clients to achieve business agility through one complete and easy to use Business Process Management (BPM) Suite.
Brand at a Glance
10%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
3.6/5
Customer Service
Bizagi NPS
Bizagi's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Bizagi's customers would recommend using the product based on a scale of -100 to 100.
Bizagi Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Bizagi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 63 | Aug 2020 | 63 |
Oct 2021 61 | Oct 2021 | 61 |
May 2024 57 | May 2024 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bizagi NPS by Usage
Bizagi's NPS was rated the highest by customers who have used Bizagi's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 86 | Less than 1 Year | 86 |
1 to 2 Years 62 | 1 to 2 Years | 62 |
2 to 5 Years 62 | 2 to 5 Years | 62 |
Bizagi Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Bizagi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bizagi Product Quality
4.2/5
Bizagi has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Bizagi's overall Product Quality score rated by its users and customers.
Bizagi Product Information
Bizagi serves markets in the United States. Bizagi supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Bizagi’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Bizagi's product the highest.
- Website
- http://www.bizagi.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Business Process Management (BPM) Software
Quick Insights into Bizagi Product Quality
Bizagi's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Bizagi's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Bizagi's Product Quality.
Ranked Bizagi Product Quality the Highest
Ranked Bizagi Product Quality the Lowest
Bizagi Product Quality Score by Usage
Bizagi's Product Quality score was rated the highest by customers who have used Bizagi's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bizagi Product Quality Score by Industry
Bizagi's Product Quality score was rated 4.7 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Bizagi Pricing
Bizagi ROI & Value For Money
4.1/5
Bizagi has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Bizagi's overall ROI score rated by its users and customers.
Bizagi Pricing Plans
Bizagi has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Bizagi.
Who Uses Bizagi?
Small Businesses
Medium Businesses
Quick Insights into Bizagi ROI
Bizagi's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked Bizagi's ROI score.
Ranked Bizagi ROI the Highest
Ranked Bizagi ROI the Lowest
Bizagi ROI Score by Industry
Bizagi's ROI score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Bizagi Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bizagi Customer Service
3.6/5
Bizagi has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Bizagi's overall Customer Service score rated by its users and customers.
About Bizagi's Customer Service
Address
Chalfont, PA United Kingdom
Website
http://www.bizagi.com
Bizagi as an Employer
2.4/5
Bizagi has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Bizagi scored a 57 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Bizagi would recommend the brand to a friend. ENPS measures how likely Bizagi employees would recommend working at Bizagi to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 10% | Promoters |
|---|---|
| 40% | Passive |
| 50% | Detractors |
