29
NPS
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Wellhub is ranked #30 in Health and Wellness Brands
Wellhub is ranked #30 in Health and Wellness Brands
About Wellhub's Brand
Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Headquartered in NYC, we have a growing global team in 11 countries! Join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Work your way while continuously learning, building new skills, and expanding your knowledge with valuable development opportunities. With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Wellhub’s brand is ranked #351 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Wellhub. When compared to other organizations within the Health and Wellness industry, Wellhub is ranked #30. Among its major competitors, Wellhub is ranked in 1st place for NPS while ClassPass is 2nd, and Totalpass is 3rd. Overall, Wellhub has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $451.20B
Brand at a Glance
79%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Wellhub Ranking
- #351 in Global Best Brands
- #30 in Health and Wellness
- #1 / 3 of its competitors
Wellhub NPS
Wellhub's Net Promoter Score (NPS) is a 29 with 59% Promoters, 11% Passives, and 30% Detractors. Net Promoter Score tracks whether Wellhub's customers would recommend using the product based on a scale of -100 to 100.
Wellhub Overall NPS
| 59% | Promoters |
|---|---|
| 11% | Passives |
| 30% | Detractors |
Wellhub NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 34 | Mar 2022 | 34 |
Mar 2023 37 | Mar 2023 | 37 |
Jun 2023 44 | Jun 2023 | 44 |
Aug 2023 37 | Aug 2023 | 37 |
Apr 2024 35 | Apr 2024 | 35 |
May 2024 37 | May 2024 | 37 |
Jun 2024 40 | Jun 2024 | 40 |
Jul 2024 34 | Jul 2024 | 34 |
Nov 2024 29 | Nov 2024 | 29 |
Dec 2024 32 | Dec 2024 | 32 |
Jan 2025 26 | Jan 2025 | 26 |
Feb 2025 30 | Feb 2025 | 30 |
How Other Brands Compare
Wellhub is ranked first for NPS among its competitors. ClassPass and Totalpass come in second and third. Among those competitors, it is the most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wellhub NPS by Gender
Male customers rated Wellhub's NPS 150 points higher than Female customers.
Male
100
Wellhub's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
-50
Wellhub's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Wellhub NPS by Age
Wellhub's NPS was rated 100 points by customers ages 31-35 on Comparably.
Wellhub NPS by Usage
Wellhub's NPS was rated the highest by customers who have used Wellhub's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
Wellhub NPS vs Companies in Health and Wellness
In the Health and Wellness industry, Wellhub's NPS is rated right above Johnson & Johnson, and is preceded by Peloton.
| COMPANY | NPS Score | |
|---|---|---|
 | Headspace | 41 |
 | Glossier | 38 |
 | Colgate Palmolive | 36 |
 | Peloton | 31 |
 | Wellhub | 29 |
 | Johnson & Johnson | 26 |
 | Philips | 18 |
 | CVS Health | 18 |
 | WW (formally Weight Watchers) | -11 |
Wellhub Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Wellhub users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wellhub Customer Loyalty Score by Gender
Wellhub's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Wellhub Customer Loyalty Score by Age
Wellhub's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
Wellhub Customer Loyalty Score by Usage
Wellhub's Customer Loyalty score was rated the highest by customers who have used Wellhub's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Wellhub Customer Loyalty Score by Industry
Wellhub's Customer Loyalty score was rated 100% by Tech industry customers.
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Wellhub Customer Loyalty vs. Competitors
Compared to its competitors, Wellhub's Customer Loyalty score is rated right above ClassPass.
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, Wellhub's Customer Loyalty score is rated right above Johnson & Johnson, and is preceded by CVS Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Colgate Palmolive | 85% |
| Peloton | 82% |
| Headspace | 82% |
| CVS Health | 80% |
| Wellhub | 79% |
| Johnson & Johnson | 79% |
| Glossier | 77% |
| Philips | 76% |
| WW (formally Weight Watchers) | 73% |
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Wellhub Product Quality
3.5/5
Wellhub has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Wellhub Product Information
Wellhub’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Wellhub's product the highest.
- Website
- https://wellhub.com/en-us/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Quick Insights into Wellhub Product Quality
Wellhub's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Wellhub's products/services for Less than 1 Year.
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Ranked Wellhub Product Quality the Highest
Ranked Wellhub Product Quality the Lowest
Wellhub Product Quality Score by Gender
Male customers rated Wellhub's Product Quality score 1.3 stars higher than Female customers.
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Male
3.8/5
Female
2.5/5
Wellhub Product Quality Score by Age
Wellhub's Product Quality score was rated 3.8 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
Wellhub Product Quality Score by Usage
Wellhub's Product Quality score was rated the highest by customers who have used Wellhub's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Wellhub Product Quality Score by Industry
Wellhub's Product Quality score was rated 4.6 stars by Tech industry customers.
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Wellhub Product Quality vs. Competitors
Compared to its competitors, Wellhub's Product Quality score is rated right above ClassPass.
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, Wellhub's Product Quality score is rated right above CVS Health, and is preceded by Philips.
| COMPANY | Product Quality Score | |
|---|---|---|
| Headspace | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.2/5 |
| Peloton | 4/5 |
| Johnson & Johnson | 4/5 |
| Philips | 3.8/5 |
| Wellhub | 3.5/5 |
| CVS Health | 3.5/5 |
| WW (formally Weight Watchers) | 3.1/5 |
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Wellhub Pricing
Wellhub ROI & Value For Money
3.8/5
Wellhub has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Wellhub Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Wellhub ROI
Wellhub's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Wellhub ROI the Highest
Ranked Wellhub ROI the Lowest
Wellhub ROI Score by Gender
Male customers rated Wellhub's ROI score 2.6 stars higher than Female customers.
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Male
5/5
Female
2.4/5
Wellhub ROI Score by Age
Wellhub's ROI score was rated 4.6 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Wellhub ROI Score by Usage
Wellhub's ROI score was rated the highest by customers who have used Wellhub's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Wellhub ROI Score by Industry
Wellhub's ROI score was rated 4 stars by Tech industry customers.
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Wellhub Pricing vs. Competitors
Compared to its competitors, Wellhub's ROI score is rated right above ClassPass.
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, Wellhub's ROI score is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Headspace | 3.9/5 |
| Glossier | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Wellhub | 3.8/5 |
| Philips | 3.6/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 2.8/5 |
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Wellhub Customer Satisfaction (CSAT)
Wellhub Customer Satisfaction (CSAT) Score
78 / 100
Wellhub has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wellhub Customer Satisfaction
Wellhub's Customer Satisfaction score was rated highest by Female customers.
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Ranked Wellhub Customer Satisfaction the Highest
Wellhub Customer Satisfaction Score by Gender
Wellhub's Customer Satisfaction score was rated 33 by Female customers on Comparably.
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33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Wellhub Customer Satisfaction vs. Competitors
Compared to its competitors, Wellhub's Customer Satisfaction score is rated right above ClassPass.
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Customer Satisfaction for Other Health and Wellness Brands
In the Health and Wellness industry, Wellhub's Customer Satisfaction score is rated right above Johnson & Johnson, and is preceded by Glossier.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspace | 84% |
| Colgate Palmolive | 83% |
| Glossier | 79% |
| Wellhub | 78% |
| Johnson & Johnson | 78% |
| Philips | 74% |
| CVS Health | 68% |
| Peloton | 63% |
| WW (formally Weight Watchers) | 46% |
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Wellhub Customer Service
3.6/5
Wellhub has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Wellhub's Customer Service
Address
30 Irving Pl, New York City, NY 10003
Website
https://wellhub.com/en-us/
Wellhub's Social Links
Quick Insights into Wellhub Customer Service
Wellhub's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Wellhub Customer Service the Highest
Ranked Wellhub Customer Service the Lowest
Wellhub Customer Service Score by Gender
Male customers rated Wellhub's Customer Service score 2.8 stars higher than Female customers.
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Male
5/5
Female
2.2/5
Wellhub Customer Service Score by Age
Wellhub's Customer Service score was rated 4.5 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
Wellhub Customer Service Score by Usage
Wellhub's Customer Service score was rated the highest by customers who have used Wellhub's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Wellhub Customer Service Score by Industry
Wellhub's Customer Service score was rated 4.1 stars by Tech industry customers.
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Wellhub Customer Service vs. Competitors
Compared to its competitors, Wellhub's Customer Service score is rated right above ClassPass.
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, Wellhub's Customer Service score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Philips | 3.7/5 |
| CVS Health | 3.7/5 |
| Wellhub | 3.6/5 |
| WW (formally Weight Watchers) | 3/5 |
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Wellhub as an Employer
4.9/5
Wellhub has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Wellhub scored a 29 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Wellhub would recommend the brand to a friend. ENPS measures how likely Wellhub employees would recommend working at Wellhub to a friend.
Net Promoter Score
29
NPS Score
| 59% | Promoters |
|---|---|
| 11% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 72% | Promoters |
|---|---|
| 22% | Passive |
| 6% | Detractors |
Global Ranking Snapshot
Wellhub is ranked #351 in the Global Top 100 Brands. It ranks just behind Burton and just ahead of OpenText.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
349 |  | GE Healthcare |  | Kieran Murphy | Health and Wellness |
350 |  | Burton |  | Donna Carpenter | Retail |
351 | | Wellhub | | Cesar Carvalho | Health and Wellness |
352 |  | OpenText |  | Mark Barrenechea | Tech |
353 |  | Conagra Brands |  | Sean Connolly | Consumer Goods |
354 |  | La-Z-Boy |  | Kurt Darrow | Consumer Goods |
355 |  | Ingersoll Rand |  | Michael Lamach | Energy and Manufacturing |
Health and Wellness Ranking Snapshot
Wellhub is ranked #30 in the Health and Wellness Industry. It ranks just behind GE Healthcare and just ahead of Fitbit.
| RANK | COMPANY | Location | |
|---|---|---|---|
28 |  | Sunrise Senior Living | Mclean, VA |
29 | | GE Healthcare | Chicago, IL |
30 | | Wellhub | New York City, NY |
31 |  | Fitbit | San Francisco, CA |
32 |  | Biogen | Cambridge, MA |
33 |  | Walgreens | Deerfield, IL |
34 |  | Care.com | Waltham, MA |
