26
NPS
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Ranked
#12
Health and Wellness Brands
Brand Page
Eli Lilly and Company
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Eli Lilly and Company is ranked #12 in Health and Wellness Brands
Eli Lilly and Company is ranked #12 in Health and Wellness Brands
About Eli Lilly and Company's Brand
Lilly is a global healthcare leader that unites caring with discovery to make life better for people around the world. Eli Lilly and Company’s brand is ranked #192 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Eli Lilly and Company. When compared to other organizations within the Health and Wellness industry, Eli Lilly and Company is ranked #12. Among its major competitors, Eli Lilly and Company is ranked in 4th place for NPS while Merck is 1st, and GSK is 2nd. Overall, Eli Lilly and Company has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $179.16B
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Eli Lilly and Company CMO
Eli Lilly and Company Ranking
- #12 in Health and Wellness
- #3 / 4 of its competitors
Eli Lilly and Company NPS
Eli Lilly and Company's Net Promoter Score (NPS) is a 26 with 55% Promoters, 16% Passives, and 29% Detractors. Net Promoter Score tracks whether Eli Lilly and Company's customers would recommend using the product based on a scale of -100 to 100.
Eli Lilly and Company Overall NPS
| 55% | Promoters |
|---|---|
| 16% | Passives |
| 29% | Detractors |
Eli Lilly and Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 28 | Jan 2025 | 28 |
Feb 2025 28 | Feb 2025 | 28 |
Mar 2025 28 | Mar 2025 | 28 |
Apr 2025 28 | Apr 2025 | 28 |
May 2025 28 | May 2025 | 28 |
Jun 2025 28 | Jun 2025 | 28 |
Aug 2025 28 | Aug 2025 | 28 |
Sep 2025 28 | Sep 2025 | 28 |
Oct 2025 26 | Oct 2025 | 26 |
Nov 2025 28 | Nov 2025 | 28 |
Dec 2025 28 | Dec 2025 | 28 |
Jan 2026 26 | Jan 2026 | 26 |
How Other Brands Compare
Eli Lilly and Company is ranked third for NPS among its competitors. Merck and Bristol Myers Squibb come in first and second, with Pfizer coming in at #4. Among those competitors, it is the third most valued company behind Merck.
Eli Lilly and Company |  Bristol Myers Squibb |  Pfizer |  Merck | |
| Global Ranking | #192 | #205 | #214 | #330 |
| NPS | 26 | 27 | 0 | 35 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $179.16B | $140.58B | $191.43B | $196.60B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eli Lilly and Company NPS by Gender
Male customers rated Eli Lilly and Company's NPS 12 points higher than Female customers.
Male
19
Eli Lilly and Company's NPS was rated 19 by Male customers on Comparably.
56%
Promoters
7%
Passives
37%
Detractors
Female
7
Eli Lilly and Company's NPS was rated 7 by Female customers on Comparably.
45%
Promoters
17%
Passives
38%
Detractors
Eli Lilly and Company NPS by Ethnicity
Eli Lilly and Company's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Hispanic or Latino 60 | Hispanic or Latino | 60 |
African American/Black 50 | African American/Black | 50 |
Asian or Pacific Islander 42 | Asian or Pacific Islander | 42 |
Eli Lilly and Company NPS by Age
Eli Lilly and Company's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Eli Lilly and Company NPS by Usage
Eli Lilly and Company's NPS was rated the highest by customers who have used Eli Lilly and Company's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 10 | Less than 1 Year | 10 |
1 to 2 Years 42 | 1 to 2 Years | 42 |
2 to 5 Years 30 | 2 to 5 Years | 30 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years -13 | Over 10 Years | -13 |
Eli Lilly and Company NPS vs. Competitors
Compared to its competitors, Eli Lilly and Company's NPS is rated right above GlaxoSmithKline, and is preceded by Bristol Myers Squibb.
| COMPANY | NPS Score | |
|---|---|---|
| Merck | 35 |
 | GSK | 32 |
| Bristol Myers Squibb | 27 |
| Eli Lilly and Company | 26 |
 | GlaxoSmithKline | 23 |
| Pfizer | 0 |
 | MannKind Corporation | -20 |
Eli Lilly and Company NPS vs Companies in Health and Wellness
In the Health and Wellness industry, Eli Lilly and Company's NPS is rated right above Johnson & Johnson, and is preceded by Peloton.
| COMPANY | NPS Score | |
|---|---|---|
 | Headspace | 41 |
 | Glossier | 38 |
 | Colgate Palmolive | 36 |
 | Peloton | 31 |
| Eli Lilly and Company | 26 |
 | Johnson & Johnson | 26 |
 | Philips | 18 |
 | CVS Health | 18 |
 | WW (formally Weight Watchers) | -11 |
Eli Lilly and Company Customer Reviews
Out of the 11 Eli Lilly and Company customer reviews 8 were positive and 3 were constructive. Eli Lilly and Company customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Eli Lilly and Company Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Eli Lilly and Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Eli Lilly and Company Customer Loyalty Score by Gender
Male customers rated Eli Lilly and Company's Customer Loyalty score 3% higher than Female customers.
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Male
84%
Yes
Female
81%
Yes
Eli Lilly and Company Customer Loyalty Score by Ethnicity
Eli Lilly and Company's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
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78
out of 100
Caucasian
100
out of 100
Hispanic or Latino
91
out of 100
African American/Black
87
out of 100
Asian or Pacific Islander
Eli Lilly and Company Customer Loyalty Score by Age
Eli Lilly and Company's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 87% | 26-30 | 87% |
31-35 74% | 31-35 | 74% |
41-45 85% | 41-45 | 85% |
46-50 100% | 46-50 | 100% |
51-55 82% | 51-55 | 82% |
56-60 82% | 56-60 | 82% |
66+ 70% | 66+ | 70% |
Eli Lilly and Company Customer Loyalty Score by Usage
Eli Lilly and Company's Customer Loyalty score was rated the highest by customers who have used Eli Lilly and Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Eli Lilly and Company Customer Loyalty Score by Industry
Eli Lilly and Company's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Eli Lilly and Company Customer Loyalty vs. Competitors
Compared to its competitors, Eli Lilly and Company's Customer Loyalty score is rated right above GSK, and is preceded by Bristol Myers Squibb.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GlaxoSmithKline | 83% |
| Merck | 80% |
| Bristol Myers Squibb | 79% |
| Eli Lilly and Company | 76% |
| GSK | 73% |
| Pfizer | 65% |
| MannKind Corporation | 53% |
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, Eli Lilly and Company's Customer Loyalty score is rated right above Philips, and is preceded by Glossier.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Colgate Palmolive | 85% |
| Peloton | 82% |
| Headspace | 82% |
| CVS Health | 80% |
| Johnson & Johnson | 79% |
| Glossier | 77% |
| Eli Lilly and Company | 76% |
| Philips | 76% |
| WW (formally Weight Watchers) | 73% |
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Eli Lilly and Company Product Quality
3.8/5
Eli Lilly and Company has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Eli Lilly and Company Product Information
Eli Lilly and Company’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Eli Lilly and Company's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Eli Lilly and Company the lowest at 2.9.
- Website
- http://www.lilly.com/
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Eli Lilly and Company Product Quality
Eli Lilly and Company's Product Quality score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 66+.
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Ranked Eli Lilly and Company Product Quality the Highest
Ranked Eli Lilly and Company Product Quality the Lowest
Eli Lilly and Company Product Quality Score by Gender
Female customers rated Eli Lilly and Company's Product Quality score 0.1 stars higher than Male customers.
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Male
3.7/5
Female
3.8/5
Eli Lilly and Company Product Quality Score by Ethnicity
Eli Lilly and Company's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Eli Lilly and Company Product Quality Score by Age
Eli Lilly and Company's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.7 | 31-35 | 3.7 |
41-45 4.4 | 41-45 | 4.4 |
46-50 4.5 | 46-50 | 4.5 |
51-55 3 | 51-55 | 3 |
56-60 4.3 | 56-60 | 4.3 |
66+ 2 | 66+ | 2 |
Eli Lilly and Company Product Quality Score by Usage
Eli Lilly and Company's Product Quality score was rated the highest by customers who have used Eli Lilly and Company's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Eli Lilly and Company Product Quality Score by Industry
Eli Lilly and Company's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Eli Lilly and Company Product Quality vs. Competitors
Compared to its competitors, Eli Lilly and Company's Product Quality score is rated right above Pfizer, and is preceded by Bristol Myers Squibb.
| COMPANY | Product Quality Score | |
|---|---|---|
| GSK | 4.1/5 |
| Merck | 4/5 |
| GlaxoSmithKline | 4/5 |
| Bristol Myers Squibb | 3.9/5 |
| Eli Lilly and Company | 3.8/5 |
| Pfizer | 3.2/5 |
| MannKind Corporation | 3/5 |
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, Eli Lilly and Company's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Headspace | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.2/5 |
| Peloton | 4/5 |
| Johnson & Johnson | 4/5 |
| Eli Lilly and Company | 3.8/5 |
| Philips | 3.8/5 |
| CVS Health | 3.5/5 |
| WW (formally Weight Watchers) | 3.1/5 |
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Eli Lilly and Company Pricing
Eli Lilly and Company ROI & Value For Money
3.9/5
Eli Lilly and Company has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Eli Lilly and Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Eli Lilly and Company.
Quick Insights into Eli Lilly and Company ROI
Eli Lilly and Company's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 66+.
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Ranked Eli Lilly and Company ROI the Highest
Ranked Eli Lilly and Company ROI the Lowest
Eli Lilly and Company ROI Score by Gender
Male customers rated Eli Lilly and Company's ROI score 0.1 stars higher than Female customers.
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Male
3.8/5
Female
3.7/5
Eli Lilly and Company ROI Score by Ethnicity
Eli Lilly and Company's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Hispanic or Latino 4.9 | Hispanic or Latino | 4.9 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Eli Lilly and Company ROI Score by Age
Eli Lilly and Company's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.5 | 31-35 | 4.5 |
41-45 3.9 | 41-45 | 3.9 |
46-50 4.4 | 46-50 | 4.4 |
51-55 3 | 51-55 | 3 |
56-60 3.8 | 56-60 | 3.8 |
66+ 2.3 | 66+ | 2.3 |
Eli Lilly and Company ROI Score by Usage
Eli Lilly and Company's ROI score was rated the highest by customers who have used Eli Lilly and Company's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Eli Lilly and Company ROI Score by Industry
Eli Lilly and Company's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Eli Lilly and Company Pricing vs. Competitors
Compared to its competitors, Eli Lilly and Company's ROI score is rated right above GlaxoSmithKline, and is preceded by GSK.
| COMPANY | Pricing Score | |
|---|---|---|
| Merck | 4/5 |
| GSK | 3.9/5 |
| Eli Lilly and Company | 3.9/5 |
| GlaxoSmithKline | 3.9/5 |
| Bristol Myers Squibb | 3.7/5 |
| Pfizer | 3.1/5 |
| MannKind Corporation | 2.7/5 |
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, Eli Lilly and Company's ROI score is rated right above Glossier, and is preceded by Headspace.
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Headspace | 3.9/5 |
| Eli Lilly and Company | 3.9/5 |
| Glossier | 3.9/5 |
| Johnson & Johnson | 3.9/5 |
| Philips | 3.6/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 2.8/5 |
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Eli Lilly and Company Customer Satisfaction (CSAT)
Eli Lilly and Company Customer Satisfaction (CSAT) Score
69 / 100
Eli Lilly and Company has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Very Satisfied
42%
Satisfied
27%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
5%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Eli Lilly and Company Customer Satisfaction
Eli Lilly and Company's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 66+.
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Ranked Eli Lilly and Company Customer Satisfaction the Highest
Ranked Eli Lilly and Company Customer Satisfaction the Lowest
Eli Lilly and Company Customer Satisfaction Score by Gender
Female customers rated Eli Lilly and Company's Customer Satisfaction score 11 points higher than Male customers.
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63 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 11% | |
Very Dissatisfied | 13% |
74 / 100
FemaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
Eli Lilly and Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Eli Lilly and Company's Customer Satisfaction (CSAT) score was rated 48% according to Caucasian users and customers.
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48 / 100
Very Satisfied
19%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
9%
Very Dissatisfied
29%
CSAT according to Hispanic or Latino
Eli Lilly and Company's Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.
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80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Eli Lilly and Company's Customer Satisfaction (CSAT) score was rated 90% according to African American/Black users and customers.
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90 / 100
Very Satisfied
60%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Eli Lilly and Company's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
43%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Eli Lilly and Company Customer Satisfaction Score by Age
Eli Lilly and Company's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 41-45 | 83% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 60% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 66+ | 17% |
Eli Lilly and Company Customer Satisfaction Score by Usage
Eli Lilly and Company's Customer Satisfaction score was rated the highest by customers who have used Eli Lilly and Company's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Eli Lilly and Company Customer Satisfaction Score by Industry
Eli Lilly and Company's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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}Eli Lilly and Company Customer Satisfaction vs. Competitors
Compared to its competitors, Eli Lilly and Company's Customer Satisfaction score is rated right above Pfizer, and is preceded by Bristol Myers Squibb.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GSK | 80% |
| GlaxoSmithKline | 80% |
| Merck | 79% |
| Bristol Myers Squibb | 78% |
| Eli Lilly and Company | 69% |
| Pfizer | 58% |
| MannKind Corporation | 50% |
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Customer Satisfaction for Other Health and Wellness Brands
In the Health and Wellness industry, Eli Lilly and Company's Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspace | 84% |
| Colgate Palmolive | 83% |
| Glossier | 79% |
| Johnson & Johnson | 78% |
| Philips | 74% |
| Eli Lilly and Company | 69% |
| CVS Health | 68% |
| Peloton | 64% |
| WW (formally Weight Watchers) | 46% |
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Eli Lilly and Company Customer Service
3.8/5
Eli Lilly and Company has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Eli Lilly and Company's Customer Service
Address
Indianapolis, IN 46285
Website
http://www.lilly.com/
Phone Number
(317) 276-2000
Eli Lilly and Company's Social Links
Quick Insights into Eli Lilly and Company Customer Service
Eli Lilly and Company's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers ages 66+.
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Ranked Eli Lilly and Company Customer Service the Highest
Ranked Eli Lilly and Company Customer Service the Lowest
Eli Lilly and Company Customer Service Score by Gender
Female customers rated Eli Lilly and Company's Customer Service score 0.2 stars higher than Male customers.
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Male
3.5/5
Female
3.7/5
Eli Lilly and Company Customer Service Score by Ethnicity
Eli Lilly and Company's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 4.9 | Hispanic or Latino | 4.9 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Eli Lilly and Company Customer Service Score by Age
Eli Lilly and Company's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.7 | 31-35 | 4.7 |
41-45 4.1 | 41-45 | 4.1 |
46-50 4.7 | 46-50 | 4.7 |
51-55 3 | 51-55 | 3 |
56-60 3.6 | 56-60 | 3.6 |
66+ 1.5 | 66+ | 1.5 |
Eli Lilly and Company Customer Service Score by Usage
Eli Lilly and Company's Customer Service score was rated the highest by customers who have used Eli Lilly and Company's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Eli Lilly and Company Customer Service Score by Industry
Eli Lilly and Company's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Eli Lilly and Company Customer Service vs. Competitors
Compared to its competitors, Eli Lilly and Company's Customer Service score is rated right above Pfizer, and is preceded by Bristol Myers Squibb.
| COMPANY | Customer Service Score | |
|---|---|---|
| Merck | 4.2/5 |
| GSK | 4/5 |
| GlaxoSmithKline | 3.9/5 |
| Bristol Myers Squibb | 3.8/5 |
| Eli Lilly and Company | 3.8/5 |
| Pfizer | 3.1/5 |
| MannKind Corporation | 2.4/5 |
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, Eli Lilly and Company's Customer Service score is rated right above Philips, and is preceded by Headspace.
| COMPANY | Customer Service Score | |
|---|---|---|
| Glossier | 4.2/5 |
| Peloton | 4/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Eli Lilly and Company | 3.8/5 |
| Philips | 3.7/5 |
| CVS Health | 3.7/5 |
| WW (formally Weight Watchers) | 3/5 |
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Eli Lilly and Company as an Employer
4.3/5
Eli Lilly and Company has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Eli Lilly and Company scored a 26 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Eli Lilly and Company would recommend the brand to a friend. ENPS measures how likely Eli Lilly and Company employees would recommend working at Eli Lilly and Company to a friend.
Net Promoter Score
26
NPS Score
| 55% | Promoters |
|---|---|
| 16% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 56% | Promoters |
|---|---|
| 21% | Passive |
| 23% | Detractors |
Global Ranking Snapshot
Eli Lilly and Company is ranked #192 in the Global Top 100 Brands. It ranks just behind Clorox and just ahead of Goodyear.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
190 |  | Campbell Soup Company |  | Mark A. Clouse | Food and Beverages |
191 |  | Clorox |  | Linda Rendle | Consumer Goods |
192 | | Eli Lilly and Company | | David Ricks | Health and Wellness |
193 |  | Goodyear |  | Richard Kramer | Energy and Manufacturing |
194 |  | Skechers U.S.A. |  | Robert Greenberg | Retail |
195 |  | Paychex |  | John B. Gibson, Jr. | Business and Consumer Services |
196 |  | Dow Chemical Company |  | Jim Fitterling | Energy and Manufacturing |
Health and Wellness Ranking Snapshot
Eli Lilly and Company is ranked #12 in the Health and Wellness Industry. It ranks just behind Kaiser Permanente and just ahead of UnitedHealth Group.
| RANK | COMPANY | Location | |
|---|---|---|---|
10 |  | WebMD | York, NY |
11 |  | Kaiser Permanente | Oakland, CA |
12 | | Eli Lilly and Company | Indianapolis, IN |
13 |  | UnitedHealth Group | Minnetonka, MN |
14 | | Bristol Myers Squibb | New York City, NY |
15 | | Pfizer | New York City, NY |
16 |  | Genentech | South San Francisco, CA |
