-14
NPS
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Ranked
#19
Business and Consumer Services Brands
Brand Page
Paychex
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Paychex is ranked #19 in Business and Consumer Services Brands
Paychex is ranked #19 in Business and Consumer Services Brands
About Paychex's Brand
As the future of work continues to evolve, Paychex leads the way by making complex HR, payroll, and benefits brilliantly simple. Our unique combination of digital HR technology and advisory solutions meets the changing needs of employers and their employees. Paychex’s brand is ranked #195 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Paychex. When compared to other organizations within the Business and Consumer Services industry, Paychex is ranked #19. Among its major competitors, Paychex is ranked in 11th place for NPS while Paycom is 1st, and Justworks is 2nd. Overall, Paychex has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $35.62B
Brand at a Glance
74%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.4/5
Customer Service
Paychex Ranking
- #195 in Global Best Brands
- #19 in Business and Consumer Services
- #4 / 4 of its competitors
Paychex NPS
Paychex's Net Promoter Score (NPS) is a -14 with 39% Promoters, 8% Passives, and 53% Detractors. Net Promoter Score tracks whether Paychex's customers would recommend using the product based on a scale of -100 to 100.
Paychex Overall NPS
| 39% | Promoters |
|---|---|
| 8% | Passives |
| 53% | Detractors |
Paychex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -15 | Sep 2024 | -15 |
Oct 2024 -16 | Oct 2024 | -16 |
Nov 2024 -15 | Nov 2024 | -15 |
Jan 2025 -16 | Jan 2025 | -16 |
Feb 2025 -16 | Feb 2025 | -16 |
Mar 2025 -15 | Mar 2025 | -15 |
Apr 2025 -15 | Apr 2025 | -15 |
May 2025 -13 | May 2025 | -13 |
Jun 2025 -16 | Jun 2025 | -16 |
Jul 2025 -16 | Jul 2025 | -16 |
Oct 2025 -16 | Oct 2025 | -16 |
Nov 2025 -16 | Nov 2025 | -16 |
How Other Brands Compare
Paychex is ranked #4 for NPS among its competitors. Paycom and UKG come in first and second, with Oracle coming in at third. Among those competitors, it is the lowest valued company behind Oracle.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paychex NPS by Gender
Male customers rated Paychex's NPS 27 points higher than Female customers.
Male
-40
Paychex's NPS was rated -40 by Male customers on Comparably.
26%
Promoters
8%
Passives
66%
Detractors
Female
-67
Paychex's NPS was rated -67 by Female customers on Comparably.
15%
Promoters
3%
Passives
82%
Detractors
Paychex NPS by Ethnicity
Paychex's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -52 | Caucasian | -52 |
African American/Black -80 | African American/Black | -80 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -64 | Other | -64 |
Paychex NPS by Age
Paychex's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Paychex NPS by Usage
Paychex's NPS was rated the highest by customers who have used Paychex's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -44 | Less than 1 Year | -44 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years -27 | 2 to 5 Years | -27 |
5 to 10 Years -13 | 5 to 10 Years | -13 |
Over 10 Years -81 | Over 10 Years | -81 |
Paychex Customer Reviews
Out of the 25 Paychex customer reviews 7 were positive and 18 were constructive. Paychex customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Paychex Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Paychex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paychex Customer Loyalty Score by Gender
Male customers rated Paychex's Customer Loyalty score 5% higher than Female customers.
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Male
75%
Yes
Female
70%
Yes
Paychex Customer Loyalty Score by Ethnicity
Paychex's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Paychex.
78
out of 100
Caucasian
28
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
67
out of 100
Other
Paychex Customer Loyalty Score by Age
Paychex's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Paychex.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 82% | 26-30 | 82% |
31-35 74% | 31-35 | 74% |
36-40 73% | 36-40 | 73% |
41-45 64% | 41-45 | 64% |
46-50 66% | 46-50 | 66% |
51-55 79% | 51-55 | 79% |
56-60 82% | 56-60 | 82% |
61-65 80% | 61-65 | 80% |
66+ 74% | 66+ | 74% |
Paychex Customer Loyalty Score by Usage
Paychex's Customer Loyalty score was rated the highest by customers who have used Paychex's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Paychex Customer Loyalty Score by Industry
Paychex's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Paychex Customer Loyalty vs. Competitors
Compared to its competitors, Paychex's Customer Loyalty score is rated right above Oracle, and is preceded by Paycom.
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Paychex's Customer Loyalty score is rated right above FedEx, and is preceded by Bloomberg.
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Paychex Product Quality
2.8/5
Paychex has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Paychex Product Information
Paychex serves markets in the United States. Paychex supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Paychex’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Paychex's product the highest. Reviewers from the Non-Profit industry rated Paychex the lowest at 2.7.
- Website
- http://www.paychex.com/
- Company Size
- 10,000+ Employees
Industry
Professional Services
Languages Supported
English
Product Type
Payroll Software
Quick Insights into Paychex Product Quality
Paychex's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by Other customers.
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Ranked Paychex Product Quality the Highest
Ranked Paychex Product Quality the Lowest
Paychex Product Quality Score by Gender
Male customers rated Paychex's Product Quality score 0.6 stars higher than Female customers.
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Male
2.5/5
Female
1.9/5
Paychex Product Quality Score by Ethnicity
Paychex's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Paychex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 1.7 | African American/Black | 1.7 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 1.5 | Other | 1.5 |
Paychex Product Quality Score by Age
Paychex's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 3.8 | 31-35 | 3.8 |
36-40 2.7 | 36-40 | 2.7 |
41-45 2.5 | 41-45 | 2.5 |
46-50 2 | 46-50 | 2 |
51-55 2.1 | 51-55 | 2.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Paychex Product Quality Score by Usage
Paychex's Product Quality score was rated the highest by customers who have used Paychex's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Paychex Product Quality Score by Industry
Paychex's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Legal industry customers.
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Paychex Product Quality vs. Competitors
Compared to its competitors, Paychex's Product Quality score is rated right above Paycor, and is preceded by ADP.
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Paychex's Product Quality score is rated right above Allstate, and is preceded by T-Mobile.
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Paychex Pricing
Paychex ROI & Value For Money
2.7/5
Paychex has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Paychex Pricing Plans
Paychex has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Legal industry think that they had the lowest ROI from Paychex.
Who Uses Paychex?
Small Businesses
Medium Businesses
Quick Insights into Paychex ROI
Paychex's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by Other customers.
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Ranked Paychex ROI the Highest
Ranked Paychex ROI the Lowest
Paychex ROI Score by Gender
Male customers rated Paychex's ROI score 0.7 stars higher than Female customers.
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Male
2.5/5
Female
1.8/5
Paychex ROI Score by Ethnicity
Paychex's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Paychex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 1.5 | Other | 1.5 |
Paychex ROI Score by Age
Paychex's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Paychex.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
31-35 3.3 | 31-35 | 3.3 |
36-40 2.4 | 36-40 | 2.4 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2 | 46-50 | 2 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.9 | 61-65 | 1.9 |
66+ 2 | 66+ | 2 |
Paychex ROI Score by Usage
Paychex's ROI score was rated the highest by customers who have used Paychex's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Paychex ROI Score by Industry
Paychex's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Legal industry customers.
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Paychex Pricing vs. Competitors
Compared to its competitors, Paychex's ROI score is rated right above Paycor, and is preceded by ADP.
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Paychex's ROI score is rated right above Allstate, and is preceded by T-Mobile.
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Paychex Customer Satisfaction (CSAT)
Paychex Customer Satisfaction (CSAT) Score
35 / 100
Paychex has an overall Customer Satisfaction score of 35 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
9%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
13%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Paychex Customer Satisfaction
Paychex's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Manufacturing and Machinery industry.
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Ranked Paychex Customer Satisfaction the Highest
Ranked Paychex Customer Satisfaction the Lowest
Paychex Customer Satisfaction Score by Gender
Male customers rated Paychex's Customer Satisfaction score 9 points higher than Female customers.
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29 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 14% | |
Very Dissatisfied | 48% |
20 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 20% | |
Very Dissatisfied | 57% |
Paychex Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Paychex's Customer Satisfaction (CSAT) score was rated 26% according to Caucasian users and customers.
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26 / 100
Very Satisfied
18%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
16%
Very Dissatisfied
50%
CSAT according to African American/Black
Paychex's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to Asian or Pacific Islander
Paychex's Customer Satisfaction (CSAT) score was rated 62% according to Asian or Pacific Islander users and customers.
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62 / 100
Very Satisfied
38%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
25%
CSAT according to Other
Paychex's Customer Satisfaction (CSAT) score was rated 10% according to Other users and customers.
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10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
80%
Paychex Customer Satisfaction Score by Age
Paychex's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Paychex.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 50% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 14% | |||||||||||||||
| 41-45 | 46% | |||||||||||||||
| 46-50 | 29% | |||||||||||||||
| 51-55 | 18% | |||||||||||||||
| 56-60 | 10% | |||||||||||||||
| 61-65 | 33% | |||||||||||||||
| 66+ | 0% |
Paychex Customer Satisfaction Score by Usage
Paychex's Customer Satisfaction score was rated the highest by customers who have used Paychex's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Paychex Customer Satisfaction Score by Industry
Paychex's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Manufacturing and Machinery industry customers.
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{
"title": "Paychex Customer Satisfaction Score by Industry",
"text": "Paychex's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Manufacturing and Machinery industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 37,
"stars": 0,
"csatScore": 37,
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"scoreClassName": "",
"scoreLabel": 37
},
{
"label": "Accounting",
"groupId": 495,
"score": 34,
"stars": 0,
"csatScore": 34,
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"scoreClassName": "",
"scoreLabel": 34
},
{
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"groupId": 498,
"score": 67,
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"scoreClassName": "max",
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{
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"groupId": 501,
"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 24,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 24
},
{
"label": "Insurance",
"groupId": 526,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Paychex's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Paychex's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
}
]
}Paychex Customer Satisfaction vs. Competitors
Compared to its competitors, Paychex's Customer Satisfaction score is rated right above Heartland, and is preceded by Gusto.
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Paychex's Customer Satisfaction score is rated right above Allstate, and is preceded by T-Mobile.
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Paychex Customer Service
2.4/5
Paychex has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Paychex's Customer Service
Address
911 Panorama Trl S, Rochester, NY 14625
Website
http://www.paychex.com/
Phone Number
(800) 322-7292
Paychex's Social Links
Quick Insights into Paychex Customer Service
Paychex's Customer Service score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers who have used Paychex's products/services for Over 10 Years.
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Ranked Paychex Customer Service the Highest
Ranked Paychex Customer Service the Lowest
Paychex Customer Service Score by Gender
Male customers rated Paychex's Customer Service score 0.7 stars higher than Female customers.
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Male
2.3/5
Female
1.6/5
Paychex Customer Service Score by Ethnicity
Paychex's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Paychex.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 1.5 | Other | 1.5 |
Paychex Customer Service Score by Age
Paychex's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Paychex.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 3.4 | 31-35 | 3.4 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.5 | 41-45 | 2.5 |
46-50 2 | 46-50 | 2 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Paychex Customer Service Score by Usage
Paychex's Customer Service score was rated the highest by customers who have used Paychex's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Paychex Customer Service Score by Industry
Paychex's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Manufacturing and Machinery industry customers.
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Paychex Customer Service vs. Competitors
Compared to its competitors, Paychex's Customer Service score is rated right above Heartland, and is preceded by Gusto.
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Paychex's Customer Service score is rated right above Allstate, and is preceded by T-Mobile.
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Paychex as an Employer
3.4/5
Paychex has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Paychex scored a -14 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Paychex would recommend the brand to a friend. ENPS measures how likely Paychex employees would recommend working at Paychex to a friend.
Net Promoter Score
-14
NPS Score
| 39% | Promoters |
|---|---|
| 8% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 44% | Promoters |
|---|---|
| 17% | Passive |
| 39% | Detractors |
Global Ranking Snapshot
Paychex is ranked #195 in the Global Top 100 Brands. It ranks just behind Skechers U.S.A. and just ahead of Dow Chemical Company .
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
193 |  | Goodyear |  | Richard Kramer | Energy and Manufacturing |
194 |  | Skechers U.S.A. |  | Robert Greenberg | Retail |
195 | | Paychex | | John B. Gibson, Jr. | Business and Consumer Services |
196 |  | Dow Chemical Company |  | Jim Fitterling | Energy and Manufacturing |
197 |  | Albertsons Companies |  | Vivek Sankaran | Retail |
198 |  | UnitedHealth Group | | Andrew Witty | Health and Wellness |
199 |  | Morgan Stanley |  | James Gorman | Banking and Financial Services |
Business and Consumer Services Ranking Snapshot
Paychex is ranked #19 in the Business and Consumer Services Industry. It ranks just behind PwC and just ahead of RingCentral.
| RANK | COMPANY | Location | |
|---|---|---|---|
17 | | Oracle | Redwood Estates, CA |
18 |  | PwC | New York City, NY |
19 | | Paychex | Rochester, NY |
20 |  | RingCentral | Belmont, CA |
21 |  | Ingram Micro | Irvine, CA |
22 |  | Grammarly | California City, CA |
23 |  | HubSpot | Cambridge, MA |
