-8
NPS
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Ranked
#19
Business and Consumer Services Brands
Brand Page
Paychex
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Paychex is ranked #19 in Business and Consumer Services Brands
Paychex is ranked #19 in Business and Consumer Services Brands
About Paychex's Brand
"Paychex provides payroll, human resource and benefits outsourcing solutions for businesses." Paychex’s brand is ranked #195 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Paychex. When compared to other organizations within the Business and Consumer Services industry, Paychex is ranked #19. Among its major competitors, Paychex is ranked in 10th place for NPS while Booz Allen Hamilton is 1st, and BenefitMall is 2nd. Overall, Paychex has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $35.62B
Brand at a Glance
82%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.2/5
Customer Service
Paychex Ranking
- #195 in Global Best Brands
- #19 in Business and Consumer Services
- #4 / 4 of its competitors
Paychex NPS
Paychex's Net Promoter Score (NPS) is a -8 with 42% Promoters, 8% Passives, and 50% Detractors. Net Promoter Score tracks whether Paychex's customers would recommend using the product based on a scale of -100 to 100.
Paychex Overall NPS
| 42% | Promoters |
|---|---|
| 8% | Passives |
| 50% | Detractors |
Paychex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 12 | Jul 2021 | 12 |
Aug 2021 11 | Aug 2021 | 11 |
Sep 2021 11 | Sep 2021 | 11 |
Oct 2021 7 | Oct 2021 | 7 |
Nov 2021 4 | Nov 2021 | 4 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 -1 | Jan 2022 | -1 |
Feb 2022 -5 | Feb 2022 | -5 |
Mar 2022 -7 | Mar 2022 | -7 |
Apr 2022 -7 | Apr 2022 | -7 |
May 2022 -7 | May 2022 | -7 |
Jun 2022 -9 | Jun 2022 | -9 |
How Other Brands Compare
Paychex is ranked #4 for NPS among its competitors. Booz Allen Hamilton and Oracle come in first and second, with Fiserv coming in at third. Among those competitors, it is the third most valued company behind Oracle.
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Paychex |  Oracle |  Fiserv |  Booz Allen Hamilton | |
| Global Ranking | #195 | #173 | #319 | #449 |
| NPS | -8 | 20 | 3 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Negative | Neutral |
| Valuation Updated every 24 hours for public companies | $35.62B | $207.07B | $74.66B | $11.09B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paychex NPS by Gender
Male customers rated Paychex's NPS 6 points higher than Female customers.
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Male
-86
Paychex's NPS was rated -86 by Male customers on Comparably.
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7%
Promoters
0%
Passives
93%
Detractors
Female
-92
Paychex's NPS was rated -92 by Female customers on Comparably.
Sign Up to learn about Paychex's NPS Score rated by Female customers on Comparably.
0%
Promoters
8%
Passives
92%
Detractors
Paychex NPS by Ethnicity
Paychex's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -84 | Caucasian | -84 |
Other -100 | Other | -100 |
Paychex NPS by Age
Paychex's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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Paychex NPS by Usage
Paychex's NPS was rated the highest by customers who have used Paychex's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -45 | Less than 1 Year | -45 |
1 to 2 Years -24 | 1 to 2 Years | -24 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
5 to 10 Years -6 | 5 to 10 Years | -6 |
Over 10 Years -87 | Over 10 Years | -87 |
Paychex NPS vs. Competitors
Compared to its competitors, Paychex's NPS is rated right above ADP, and is preceded by CoAdvantage.
| COMPANY | NPS Score | |
|---|---|---|
| Booz Allen Hamilton | 37 |
 | BenefitMall | 27 |
 | Gusto | 23 |
| Oracle | 20 |
 | Aon Hewitt | 13 |
 | Arthur J. Gallagher & Co. | 12 |
| Fiserv | 3 |
 | Celergo | 0 |
 | CoAdvantage | 0 |
| Paychex | -8 |
 | ADP | -8 |
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Paychex NPS vs Companies in Business and Consumer Services
In the Business and Consumer Services industry, Paychex's NPS is rated right below Allstate.
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Paychex Customer Reviews
Out of the 15 Paychex customer reviews 2 were positive and 13 were constructive. Paychex customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Paychex Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Paychex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Paychex Customer Loyalty Score by Gender
Female customers rated Paychex's Customer Loyalty score 5% higher than Male customers.
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Male
81%
Yes
Female
86%
Yes
Paychex Customer Loyalty Score by Ethnicity
Paychex's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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90
out of 100
Caucasian
100
out of 100
Other
Paychex Customer Loyalty Score by Age
Paychex's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 85% | 36-40 | 85% |
41-45 82% | 41-45 | 82% |
46-50 70% | 46-50 | 70% |
51-55 85% | 51-55 | 85% |
56-60 78% | 56-60 | 78% |
61-65 100% | 61-65 | 100% |
Paychex Customer Loyalty Score by Usage
Paychex's Customer Loyalty score was rated the highest by customers who have used Paychex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Paychex Customer Loyalty Score by Industry
Paychex's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Paychex Customer Loyalty vs. Competitors
Compared to its competitors, Paychex's Customer Loyalty score is rated right above Fiserv, and is preceded by Aon Hewitt.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CoAdvantage | 100% |
| Aon Hewitt | 84% |
| Paychex | 82% |
| Fiserv | 79% |
| Gusto | 78% |
| Arthur J. Gallagher & Co. | 77% |
| ADP | 73% |
| Booz Allen Hamilton | 71% |
| Oracle | 71% |
| Celergo | 55% |
| BenefitMall | 10% |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Paychex's Customer Loyalty score is rated right above Bloomberg, and is preceded by Verizon.
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Paychex Product Quality
2.9/5
Paychex has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Paychex Product Information
Paychex serves markets in the United States. Paychex supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Paychex’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Paychex's product the highest. Reviewers from the Consulting industry rated Paychex the lowest at 2.6.
- Website
- http://www.paychex.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
FinTech
SaaS
Languages Supported
English
Product Type
Payroll Software
Quick Insights into Paychex Product Quality
Paychex's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers who have used Paychex's products/services for Over 10 Years.
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Ranked Paychex Product Quality the Highest
Ranked Paychex Product Quality the Lowest
Paychex Product Quality Score by Gender
Male customers rated Paychex's Product Quality score 0.1 stars higher than Female customers.
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Male
1.7/5
Female
1.6/5
Paychex Product Quality Score by Ethnicity
Paychex's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.5 | Other | 1.5 |
Paychex Product Quality Score by Age
Paychex's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
41-45 2.1 | 41-45 | 2.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Paychex Product Quality Score by Usage
Paychex's Product Quality score was rated the highest by customers who have used Paychex's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Paychex Product Quality Score by Industry
Paychex's Product Quality score was rated the highest by Education industry customers, and the lowest by Insurance industry customers.
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Paychex Product Quality vs. Competitors
Compared to its competitors, Paychex's Product Quality score is rated right above Celergo, and is preceded by ADP.
| COMPANY | Product Quality Score | |
|---|---|---|
| CoAdvantage | 5/5 |
| BenefitMall | 4.1/5 |
| Oracle | 3.9/5 |
| Booz Allen Hamilton | 3.7/5 |
| Gusto | 3.7/5 |
| Fiserv | 3.5/5 |
| Arthur J. Gallagher & Co. | 3.4/5 |
| Aon Hewitt | 3.3/5 |
| ADP | 2.9/5 |
| Paychex | 2.9/5 |
| Celergo | 2.7/5 |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Paychex's Product Quality score is rated right below Allstate.
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Paychex Pricing
Paychex ROI & Value For Money
2.9/5
Paychex has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Paychex Pricing Plans
Paychex has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Insurance industry think that they had the lowest ROI from Paychex.
Who Uses Paychex?
Small Businesses
Medium Businesses
Quick Insights into Paychex ROI
Paychex's ROI score was rated highest by customers from the Construction industry, and rated lowest by Other customers.
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Ranked Paychex ROI the Highest
Ranked Paychex ROI the Lowest
Paychex ROI Score by Gender
Female customers rated Paychex's ROI score 0.1 stars higher than Male customers.
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Male
1.5/5
Female
1.6/5
Paychex ROI Score by Ethnicity
Paychex's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 1.5 | Other | 1.5 |
Paychex ROI Score by Age
Paychex's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
Paychex ROI Score by Usage
Paychex's ROI score was rated the highest by customers who have used Paychex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Paychex ROI Score by Industry
Paychex's ROI score was rated the highest by Construction industry customers, and the lowest by Insurance industry customers.
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Paychex Pricing vs. Competitors
Compared to its competitors, Paychex's ROI score is rated right above ADP, and is preceded by Aon Hewitt.
| COMPANY | Pricing Score | |
|---|---|---|
| CoAdvantage | 5/5 |
| Booz Allen Hamilton | 3.8/5 |
| BenefitMall | 3.8/5 |
| Oracle | 3.8/5 |
| Gusto | 3.6/5 |
| Arthur J. Gallagher & Co. | 3.6/5 |
| Celergo | 3.2/5 |
| Fiserv | 3.2/5 |
| Aon Hewitt | 3/5 |
| Paychex | 2.9/5 |
| ADP | 2.9/5 |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Paychex's ROI score is rated right below Allstate.
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Paychex Customer Satisfaction (CSAT)
Paychex Customer Satisfaction (CSAT) Score
32 / 100
Paychex has an overall Customer Satisfaction score of 32 rated by its users and customers.
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Very Satisfied
19%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
15%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Paychex Customer Satisfaction
Paychex's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by Other customers.
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Ranked Paychex Customer Satisfaction the Highest
Ranked Paychex Customer Satisfaction the Lowest
Paychex Customer Satisfaction Score by Gender
Female customers rated Paychex's Customer Satisfaction score 9 points higher than Male customers.
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9 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 9% | |
Very Dissatisfied | 64% |
18 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 37% | |
Very Dissatisfied | 45% |
Paychex Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Paychex's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
12%
Satisfied
5%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
18%
Very Dissatisfied
53%
CSAT according to Other
Paychex's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Paychex Customer Satisfaction Score by Age
Paychex's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 41-45 | 40% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 66% |
Paychex Customer Satisfaction Score by Usage
Paychex's Customer Satisfaction score was rated the highest by customers who have used Paychex's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Paychex Customer Satisfaction Score by Industry
Paychex's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
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{
"title": "Paychex Customer Satisfaction Score by Industry",
"text": "Paychex's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Paychex's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
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}Paychex Customer Satisfaction vs. Competitors
Compared to its competitors, Paychex's Customer Satisfaction score is rated right above CoAdvantage, and is preceded by Aon Hewitt.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Booz Allen Hamilton | 76% |
| Oracle | 71% |
| Arthur J. Gallagher & Co. | 67% |
| ADP | 65% |
| Fiserv | 57% |
| BenefitMall | 50% |
| Celergo | 50% |
| Gusto | 49% |
| Aon Hewitt | 33% |
| Paychex | 32% |
| CoAdvantage | 0% |
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Paychex's Customer Satisfaction score is rated right below USAA.
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Paychex Customer Service
2.2/5
Paychex has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Paychex's Customer Service
Address
911 Panorama Trl S, Rochester, NY 14625
Website
http://www.paychex.com/
Phone Number
(800) 322-7292
Quick Insights into Paychex Customer Service
Paychex's Customer Service score was rated highest by customers who have used Paychex's products/services for 2 to 5 Years, and rated lowest by customers who have used Paychex's products/services for Over 10 Years.
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Ranked Paychex Customer Service the Highest
Ranked Paychex Customer Service the Lowest
Paychex Customer Service Score by Gender
Paychex's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Paychex Customer Service Score by Ethnicity
Paychex's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Paychex Customer Service Score by Age
Paychex's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
Paychex Customer Service Score by Usage
Paychex's Customer Service score was rated the highest by customers who have used Paychex's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Paychex Customer Service Score by Industry
Paychex's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.
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Paychex Customer Service vs. Competitors
Compared to its competitors, Paychex's Customer Service score is rated right below Gusto.
| COMPANY | Customer Service Score | |
|---|---|---|
| CoAdvantage | 5/5 |
| Oracle | 3.8/5 |
| Booz Allen Hamilton | 3.7/5 |
| Celergo | 3.7/5 |
| Arthur J. Gallagher & Co. | 3.4/5 |
| Fiserv | 3.4/5 |
| Aon Hewitt | 3.2/5 |
| ADP | 2.8/5 |
| BenefitMall | 2.7/5 |
| Gusto | 2.7/5 |
| Paychex | 2.2/5 |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Paychex's Customer Service score is rated right below Allstate.
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Paychex as an Employer
3.6/5
Paychex has a 3.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Paychex scored a -8 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Paychex would recommend the brand to a friend. ENPS measures how likely Paychex employees would recommend working at Paychex to a friend.
Net Promoter Score
-8
NPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 46% | Promoters |
|---|---|
| 18% | Passive |
| 36% | Detractors |
Global Ranking Snapshot
Paychex is ranked #195 in the Global Top 100 Brands. It ranks just behind Skechers U.S.A. and just ahead of Dow Chemical Company .
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
193 |  | Goodyear |  | Richard Kramer | Energy and Manufacturing |
194 |  | Skechers U.S.A. |  | Robert Greenberg | Retail |
195 | | Paychex | | Martin Mucci | Business and Consumer Services |
196 |  | Dow Chemical Company |  | Jim Fitterling | Energy and Manufacturing |
197 |  | Albertsons Companies | Vivek Sankaran | Retail | |
198 |  | UnitedHealth Group | Andrew Witty | Health and Wellness | |
199 |  | Morgan Stanley |  | James Gorman | Banking and Financial Services |
Business and Consumer Services Ranking Snapshot
Paychex is ranked #19 in the Business and Consumer Services Industry. It ranks just behind PwC and just ahead of RingCentral.
| RANK | COMPANY | Location | |
|---|---|---|---|
17 | | Oracle | Redwood Estates, CA |
18 |  | PwC | New York City, NY |
19 | | Paychex | Rochester, NY |
20 |  | RingCentral | Belmont, CA |
21 |  | Ingram Micro | Irvine, CA |
22 |  | Grammarly | San Francisco, CA |
23 |  | HubSpot | Cambridge, MA |
Popular Brands in the Industry
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