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Paychex is
Ranked
#19
in
Business and Consumer Services Brands
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Paychex is ranked #19 in Business and Consumer Services Brands

About Paychex's Brand

"Paychex provides payroll, human resource and benefits outsourcing solutions for businesses." Paychex’s brand is ranked #195 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Paychex. When compared to other organizations within the Business and Consumer Services industry, Paychex is ranked #19. Among its major competitors, Paychex is ranked in 10th place for NPS while Booz Allen Hamilton is 1st, and BenefitMall is 2nd. Overall, Paychex has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $35.62B

Brand at a Glance

82%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.2/5
Customer Service

Paychex Ranking

Paychex NPS

Paychex's Net Promoter Score (NPS) is a -8 with 42% Promoters, 8% Passives, and 50% Detractors. Net Promoter Score tracks whether Paychex's customers would recommend using the product based on a scale of -100 to 100.

Paychex Overall NPS

-8
NPS
42%Promoters
8%Passives
50%Detractors
Paychex Overall NPS

Paychex NPS Trend

-100
-50
0
50
100
Jul 2021
12
Jul 202112
Aug 2021
11
Aug 202111
Sep 2021
11
Sep 202111
Oct 2021
7
Oct 20217
Nov 2021
4
Nov 20214
Dec 2021
0
Dec 20210
Jan 2022
-1
Jan 2022-1
Feb 2022
-5
Feb 2022-5
Mar 2022
-7
Mar 2022-7
Apr 2022
-7
Apr 2022-7
May 2022
-7
May 2022-7
Jun 2022
-9
Jun 2022-9

How Other Brands Compare

Paychex is ranked #4 for NPS among its competitors. Booz Allen Hamilton and Oracle come in first and second, with Fiserv coming in at third. Among those competitors, it is the third most valued company behind Oracle.

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Paychex's Logo
Paychex
Oracle's Logo
Oracle
Fiserv's Logo
Fiserv
Booz Allen Hamilton's Logo
Booz Allen Hamilton
Global Ranking#195#173#319#449
NPS-820337
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNeutralNegativeNeutral
Valuation Updated every 24 hours for public companies$35.62B$207.07B$74.66B$11.09B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Paychex NPS by Gender

Male customers rated Paychex's NPS 6 points higher than Female customers.

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Male

-86

Paychex's NPS was rated -86 by Male customers on Comparably.

Sign Up to learn about Paychex's NPS Score rated by Male customers on Comparably.
7%
Promoters
0%
Passives
93%
Detractors

Female

-92

Paychex's NPS was rated -92 by Female customers on Comparably.

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0%
Promoters
8%
Passives
92%
Detractors

Paychex NPS by Ethnicity

Paychex's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Paychex.
-100
-50
0
50
100
Caucasian
-84
Caucasian-84
Other
-100
Other-100

Paychex NPS by Age

Paychex's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Paychex.
0
20
40
60
80
100
Promoters
0%
Passives
0%
Detractors
100%
36-400%0%100%
Promoters
20%
Passives
0%
Detractors
80%
41-4520%0%80%
Promoters
0%
Passives
0%
Detractors
100%
46-500%0%100%
Promoters
0%
Passives
0%
Detractors
100%
51-550%0%100%
Promoters
0%
Passives
0%
Detractors
100%
56-600%0%100%
Promoters
0%
Passives
33%
Detractors
67%
61-650%33%67%

Paychex NPS by Usage

Paychex's NPS was rated the highest by customers who have used Paychex's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Paychex.
-100
-50
0
50
100
Less than 1 Year
-45
Less than 1 Year-45
1 to 2 Years
-24
1 to 2 Years-24
2 to 5 Years
-25
2 to 5 Years-25
5 to 10 Years
-6
5 to 10 Years-6
Over 10 Years
-87
Over 10 Years-87

Paychex NPS vs. Competitors

Compared to its competitors, Paychex's NPS is rated right above ADP, and is preceded by CoAdvantage.

Unlock Paychex NPS vs. Competitors Data

Paychex's Logo
VS
Booz Allen Hamilton's Logo
BenefitMall's Logo
Gusto's Logo
Oracle's Logo
Aon Hewitt's Logo
Arthur J. Gallagher & Co. Logo
Fiserv's Logo
Celergo's Logo
CoAdvantage's Logo
ADP's Logo

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Paychex NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Paychex's NPS is rated right below Allstate.

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Paychex's Logo
VS
Visa's Logo
Bloomberg's Logo
USAA's Logo
FedEx's Logo
Accenture (US) Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo

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Paychex Customer Reviews

Out of the 15 Paychex customer reviews 2 were positive and 13 were constructive. Paychex customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Alignment between their different partners is missing. You engage with so many representatives before getting an answer, which is often unclear or wrong and dependent on who you talk to.
Review from Rochester, NY / Female / Hispanic or Latino / 36-40Posted a month ago
What can this brand most improve?
Your processor must train well. Many errors in payroll processing are not good for a healthy company. Very hard to contact.
Review from Rochester, NY / Non-Binary / Other / 41-45Posted 15 days ago
What can this brand most improve?
Their customer service and speed of action.
Review from Albany, NY / Male / Caucasian / 36-40
What can this brand most improve?
customer service is the worst. if any other 3rd party servicer handled their business as bad as paychex, i would fire them.
Review from Rochester, NY / Male / Other / 56-60
What do you value most about this brand?
Their product is easy to use.
Review from Rochester, NY / Male / Caucasian / 41-45

Paychex Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Paychex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82
82%
18
18%
Paychex Customer Loyalty

Paychex Customer Loyalty Score by Gender

Female customers rated Paychex's Customer Loyalty score 5% higher than Male customers.

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Male
81%
Yes
Female
86%
Yes

Paychex Customer Loyalty Score by Ethnicity

Paychex's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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90
out of 100
Caucasian
100
out of 100
Other

Paychex Customer Loyalty Score by Age

Paychex's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.

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0
20%
40%
60%
80%
100%
36-40
85%
36-4085%
41-45
82%
41-4582%
46-50
70%
46-5070%
51-55
85%
51-5585%
56-60
78%
56-6078%
61-65
100%
61-65100%

Paychex Customer Loyalty Score by Usage

Paychex's Customer Loyalty score was rated the highest by customers who have used Paychex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
46%
1 to 2 Years
85%
2 to 5 Years
100%
5 to 10 Years
87%
Over 10 Years
89%

Paychex Customer Loyalty Score by Industry

Paychex's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Accounting
100%
Healthcare, Hospitals and Medicine
55%
Insurance
70%
Legal
100%

Paychex Customer Loyalty vs. Competitors

Compared to its competitors, Paychex's Customer Loyalty score is rated right above Fiserv, and is preceded by Aon Hewitt.

Unlock Paychex Customer Loyalty vs. Competitors Data

Paychex's Logo
VS
CoAdvantage's Logo
Aon Hewitt's Logo
Fiserv's Logo
Gusto's Logo
Arthur J. Gallagher & Co. Logo
ADP's Logo
Booz Allen Hamilton's Logo
Oracle's Logo
Celergo's Logo
BenefitMall's Logo

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Paychex's Customer Loyalty score is rated right above Bloomberg, and is preceded by Verizon.

COMPANYCustomer Loyalty Score
USAA92%
Visa88%
T-Mobile83%
Verizon83%
Paychex82%
Bloomberg79%
FedEx75%
Allstate74%
Accenture (US)71%

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Paychex's Logo
VS
USAA's Logo
Visa's Logo
T-Mobile's Logo
Verizon's Logo
Bloomberg's Logo
FedEx's Logo
Allstate's Logo
Accenture (US) Logo

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Paychex Product Quality

2.9/5

Paychex has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.

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Paychex Product Information

Paychex serves markets in the United States. Paychex supports iOS, Web, and Android devices and offers products for small and medium sized businesses.

Paychex’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Paychex's product the highest. Reviewers from the Consulting industry rated Paychex the lowest at 2.6.

Website
http://www.paychex.com/
Company Size
10,000+ Employees

Industry

Tech
Business Services
FinTech
SaaS

Languages Supported

English

Product Type

Payroll Software

Quick Insights into Paychex Product Quality

Paychex's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers who have used Paychex's products/services for Over 10 Years.

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Ranked Paychex Product Quality the Highest

Education
4.3
5 to 10 Years
3
36-40
2.6

Ranked Paychex Product Quality the Lowest

Insurance
1.5
Other
1.5
Over 10 Years
1.5

Paychex Product Quality Score by Gender

Male customers rated Paychex's Product Quality score 0.1 stars higher than Female customers.

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Male

1.7/5

Female

1.6/5

Paychex Product Quality Score by Ethnicity

Paychex's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Paychex.
0
1
2
3
4
5
Caucasian
2
Caucasian2
Other
1.5
Other1.5

Paychex Product Quality Score by Age

Paychex's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
36-40
2.6
36-402.6
41-45
2.1
41-452.1
46-50
1.5
46-501.5
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.5
61-651.5

Paychex Product Quality Score by Usage

Paychex's Product Quality score was rated the highest by customers who have used Paychex's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
2.1
1 to 2 Years
2.4
2 to 5 Years
2.8
5 to 10 Years
3
Over 10 Years
1.5

Paychex Product Quality Score by Industry

Paychex's Product Quality score was rated the highest by Education industry customers, and the lowest by Insurance industry customers.

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Tech
3.5
Accounting
3.1
Banking and Financial Services
3.2
Construction
4.1
Consulting
2.6
Education
4.3
Healthcare, Hospitals and Medicine
2.6
Insurance
1.5
Legal
2.8
Manufacturing and Machinery
2.7

Paychex Product Quality vs. Competitors

Compared to its competitors, Paychex's Product Quality score is rated right above Celergo, and is preceded by ADP.

COMPANYProduct Quality Score
CoAdvantage5/5
BenefitMall4.1/5
Oracle3.9/5
Booz Allen Hamilton3.7/5
Gusto3.7/5
Fiserv3.5/5
Arthur J. Gallagher & Co.3.4/5
Aon Hewitt3.3/5
ADP2.9/5
Paychex2.9/5
Celergo2.7/5

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Paychex's Logo
VS
CoAdvantage's Logo
BenefitMall's Logo
Oracle's Logo
Booz Allen Hamilton's Logo
Gusto's Logo
Fiserv's Logo
Arthur J. Gallagher & Co. Logo
Aon Hewitt's Logo
ADP's Logo
Celergo's Logo

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Paychex's Product Quality score is rated right below Allstate.

COMPANYProduct Quality Score
Visa4.2/5
Bloomberg4.1/5
FedEx3.8/5
USAA3.8/5
Accenture (US)3.7/5
Verizon3.7/5
T-Mobile3.4/5
Allstate3.1/5
Paychex2.9/5

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Paychex's Logo
VS
Visa's Logo
Bloomberg's Logo
FedEx's Logo
USAA's Logo
Accenture (US) Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo

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Paychex Pricing

Paychex ROI & Value For Money

2.9/5

Paychex has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

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Paychex Pricing Plans

Paychex has a pricing structure that accommodates small and medium businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Insurance industry think that they had the lowest ROI from Paychex.

Who Uses Paychex?

Small Businesses
Medium Businesses

Quick Insights into Paychex ROI

Paychex's ROI score was rated highest by customers from the Construction industry, and rated lowest by Other customers.

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Ranked Paychex ROI the Highest

Construction
3.8
2 to 5 Years
2.3
41-45
2.3

Ranked Paychex ROI the Lowest

Less than 1 Year
1.5
Male
1.5
Other
1.5

Paychex ROI Score by Gender

Female customers rated Paychex's ROI score 0.1 stars higher than Male customers.

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Male

1.5/5

Female

1.6/5

Paychex ROI Score by Ethnicity

Paychex's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Paychex.
0
1
2
3
4
5
Caucasian
1.8
Caucasian1.8
Other
1.5
Other1.5

Paychex ROI Score by Age

Paychex's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
36-40
2.1
36-402.1
41-45
2.3
41-452.3
46-50
1.5
46-501.5
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.8
61-651.8

Paychex ROI Score by Usage

Paychex's ROI score was rated the highest by customers who have used Paychex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.5
1 to 2 Years
1.5
2 to 5 Years
2.3
5 to 10 Years
1.8
Over 10 Years
1.9

Paychex ROI Score by Industry

Paychex's ROI score was rated the highest by Construction industry customers, and the lowest by Insurance industry customers.

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Tech
3
Accounting
3.1
Banking and Financial Services
3.6
Construction
3.8
Consulting
3.2
Healthcare, Hospitals and Medicine
2.1
Insurance
1.5
Legal
2
Manufacturing and Machinery
2.9
Non-Profit
3.5
Retail
3.8

Paychex Pricing vs. Competitors

Compared to its competitors, Paychex's ROI score is rated right above ADP, and is preceded by Aon Hewitt.

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Paychex's Logo
VS
CoAdvantage's Logo
Booz Allen Hamilton's Logo
BenefitMall's Logo
Oracle's Logo
Gusto's Logo
Arthur J. Gallagher & Co. Logo
Celergo's Logo
Fiserv's Logo
Aon Hewitt's Logo
ADP's Logo

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Paychex's ROI score is rated right below Allstate.

COMPANYPricing Score
Visa4/5
Bloomberg3.9/5
USAA3.6/5
FedEx3.6/5
Verizon3.5/5
Accenture (US)3.5/5
T-Mobile3.3/5
Allstate3/5
Paychex2.9/5

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Paychex's Logo
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Visa's Logo
Bloomberg's Logo
USAA's Logo
FedEx's Logo
Verizon's Logo
Accenture (US) Logo
T-Mobile's Logo
Allstate's Logo

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Paychex Customer Satisfaction (CSAT)

Paychex Customer Satisfaction (CSAT) Score

32 / 100

Paychex has an overall Customer Satisfaction score of 32 rated by its users and customers.

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Very Satisfied19%
Satisfied13%
Neither Satisfied nor Dissatisfied7%
Dissatisfied15%
Very Dissatisfied46%
Very Satisfied
19%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
15%
Very Dissatisfied
46%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Paychex Customer Satisfaction

Paychex's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by Other customers.

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Ranked Paychex Customer Satisfaction the Highest

61-65
66%
Over 10 Years
28%
Female
18%

Ranked Paychex Customer Satisfaction the Lowest

56-60
0%
Less than 1 Year
0%
Other
0%

Paychex Customer Satisfaction Score by Gender

Female customers rated Paychex's Customer Satisfaction score 9 points higher than Male customers.

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9 / 100
Male
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
64%
18 / 100
Female
Very Satisfied
9%
Satisfied
9%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
37%
Very Dissatisfied
45%

Paychex Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Paychex's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.

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17 / 100
Very Satisfied12%
Satisfied5%
Neither Satisfied nor Dissatisfied12%
Dissatisfied18%
Very Dissatisfied53%
Very Satisfied
12%
Satisfied
5%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
18%
Very Dissatisfied
53%

CSAT according to Other

Paychex's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Paychex.
0 / 100
Very Satisfied0%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied100%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%

Paychex Customer Satisfaction Score by Age

Paychex's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
36-40 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
50%
Very Dissatisfied
25%
36-400%
41-45 CSAT Score
40%
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
41-4540%
51-55 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
51-550%
56-60 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
56-600%
61-65 CSAT Score
66%
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
61-6566%

Paychex Customer Satisfaction Score by Usage

Paychex's Customer Satisfaction score was rated the highest by customers who have used Paychex's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
0
1 to 2 Years
0
2 to 5 Years
25
5 to 10 Years
16
Over 10 Years
28

Paychex Customer Satisfaction Score by Industry

Paychex's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine
0

Paychex Customer Satisfaction vs. Competitors

Compared to its competitors, Paychex's Customer Satisfaction score is rated right above CoAdvantage, and is preceded by Aon Hewitt.

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Paychex's Logo
VS
Booz Allen Hamilton's Logo
Oracle's Logo
Arthur J. Gallagher & Co. Logo
ADP's Logo
Fiserv's Logo
BenefitMall's Logo
Celergo's Logo
Gusto's Logo
Aon Hewitt's Logo
CoAdvantage's Logo

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Paychex's Customer Satisfaction score is rated right below USAA.

COMPANYCustomer Satisfaction (CSAT) Score
Visa84%
Bloomberg83%
Accenture (US)76%
FedEx74%
Verizon68%
T-Mobile58%
Allstate55%
USAA35%
Paychex32%

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Paychex's Logo
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Visa's Logo
Bloomberg's Logo
Accenture (US) Logo
FedEx's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo
USAA's Logo

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Paychex Customer Service

2.2/5

Paychex has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.

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About Paychex's Customer Service

Address

911 Panorama Trl S, Rochester, NY 14625


Website

http://www.paychex.com/


Phone Number

(800) 322-7292

Quick Insights into Paychex Customer Service

Paychex's Customer Service score was rated highest by customers who have used Paychex's products/services for 2 to 5 Years, and rated lowest by customers who have used Paychex's products/services for Over 10 Years.

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Ranked Paychex Customer Service the Highest

2 to 5 Years
2.3
41-45
2.3
Accounting
1.6

Ranked Paychex Customer Service the Lowest

Male
1.5
Other
1.5
Over 10 Years
1.5

Paychex Customer Service Score by Gender

Paychex's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Paychex Customer Service Score by Ethnicity

Paychex's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.

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0
20
40
60
80
100
Caucasian
1.5
Caucasian1.5
Other
1.5
Other1.5

Paychex Customer Service Score by Age

Paychex's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
36-40
1.6
36-401.6
41-45
2.3
41-452.3
46-50
1.5
46-501.5
51-55
1.5
51-551.5
56-60
1.5
56-601.5
61-65
1.5
61-651.5

Paychex Customer Service Score by Usage

Paychex's Customer Service score was rated the highest by customers who have used Paychex's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
1.5
1 to 2 Years
1.5
2 to 5 Years
2.3
5 to 10 Years
1.5
Over 10 Years
1.5

Paychex Customer Service Score by Industry

Paychex's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Legal industry customers.

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Accounting
1.6
Healthcare, Hospitals and Medicine
1.5
Insurance
1.5
Legal
1.5

Paychex Customer Service vs. Competitors

Compared to its competitors, Paychex's Customer Service score is rated right below Gusto.

COMPANYCustomer Service Score
CoAdvantage5/5
Oracle3.8/5
Booz Allen Hamilton3.7/5
Celergo3.7/5
Arthur J. Gallagher & Co.3.4/5
Fiserv3.4/5
Aon Hewitt3.2/5
ADP2.8/5
BenefitMall2.7/5
Gusto2.7/5
Paychex2.2/5

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Paychex's Logo
VS
CoAdvantage's Logo
Oracle's Logo
Booz Allen Hamilton's Logo
Celergo's Logo
Arthur J. Gallagher & Co. Logo
Fiserv's Logo
Aon Hewitt's Logo
ADP's Logo
BenefitMall's Logo
Gusto's Logo

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Paychex's Customer Service score is rated right below Allstate.

COMPANYCustomer Service Score
Visa4.1/5
Bloomberg4/5
Accenture (US)3.8/5
USAA3.7/5
FedEx3.7/5
Verizon3.6/5
T-Mobile3.3/5
Allstate3.1/5
Paychex2.2/5

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Paychex's Logo
VS
Visa's Logo
Bloomberg's Logo
Accenture (US) Logo
USAA's Logo
FedEx's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo

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Paychex as an Employer

3.6/5

Paychex has a 3.6/5 stars for its overall company culture rated by their employees

  Paychex CEO
top
15%
CEO of Paychex

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Paychex scored a -8 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Paychex would recommend the brand to a friend. ENPS measures how likely Paychex employees would recommend working at Paychex to a friend.

Net Promoter Score

-8
NPS Score
42%Promoters
8%Passive
50%Detractors

Employee Net Promoter Score

10
eNPS Score
46%Promoters
18%Passive
36%Detractors

Global Ranking Snapshot

Paychex is ranked #195 in the Global Top 100 Brands. It ranks just behind Skechers U.S.A. and just ahead of Dow Chemical Company .

RANKCOMPANYCEOINDUSTRY
193
Goodyear  Goodyear CEO
Richard Kramer
Energy and Manufacturing
194
Skechers U.S.A.  Skechers U.S.A. CEO
Robert Greenberg
Retail
195
Paychex  Paychex CEO
Martin Mucci
Business and Consumer Services
196
Dow Chemical Company   Dow Chemical Company  CEO
Jim Fitterling
Energy and Manufacturing
197
Albertsons Companies  Albertsons Companies CEO
Vivek Sankaran
Retail
198
UnitedHealth Group  UnitedHealth Group CEO
Andrew Witty
Health and Wellness
199
Morgan Stanley  Morgan Stanley CEO
James Gorman
Banking and Financial Services

Business and Consumer Services Ranking Snapshot

Paychex is ranked #19 in the Business and Consumer Services Industry. It ranks just behind PwC and just ahead of RingCentral.

RANKCOMPANYLocation
17
Oracle
Redwood Estates, CA
18
PwC
New York City, NY
19
Paychex
Rochester, NY
20
RingCentral
Belmont, CA
21
Ingram Micro
Irvine, CA
22
Grammarly
San Francisco, CA
23
HubSpot
Cambridge, MA