45
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Justworks
Marketing or Exec? Claim Your Free Account
About Justworks' Brand
Justworks makes it easy and affordable for businesses to hire and take care of people - freeing them to invest their time in what matters: B Among its major competitors, Justworks is ranked in 1st place for NPS while Namely is 2nd, and Paylocity is 3rd. Overall, Justworks has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $400.00M
Brand at a Glance
78%
Customer Loyalty
3.9/5
Product Quality
4.2/5
Pricing
3.8/5
Customer Service
Justworks Ranking
- #1 / 4 of its competitors
Justworks NPS
Justworks's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether Justworks's customers would recommend using the product based on a scale of -100 to 100.
Justworks Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
Justworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 51 | Oct 2024 | 51 |
Nov 2024 52 | Nov 2024 | 52 |
Dec 2024 50 | Dec 2024 | 50 |
Jan 2025 49 | Jan 2025 | 49 |
Feb 2025 49 | Feb 2025 | 49 |
Mar 2025 49 | Mar 2025 | 49 |
Apr 2025 49 | Apr 2025 | 49 |
May 2025 47 | May 2025 | 47 |
Jun 2025 47 | Jun 2025 | 47 |
Sep 2025 47 | Sep 2025 | 47 |
Oct 2025 47 | Oct 2025 | 47 |
Dec 2025 45 | Dec 2025 | 45 |
How Other Brands Compare
Justworks is ranked first for NPS among its competitors. Zenefits and TriNet come in second and third, with Gusto coming in at #4. Among those competitors, it is the lowest valued company behind TriNet.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Justworks NPS by Gender
Male customers rated Justworks's NPS 32 points higher than Female customers.
Male
32
Justworks's NPS was rated 32 by Male customers on Comparably.
63%
Promoters
6%
Passives
31%
Detractors
Female
0
Justworks's NPS was rated by Female customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors
Justworks NPS by Ethnicity
Justworks's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 14 | Caucasian | 14 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Justworks NPS by Age
Justworks's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Justworks NPS by Usage
Justworks's NPS was rated the highest by customers who have used Justworks's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 38 | Less than 1 Year | 38 |
1 to 2 Years 65 | 1 to 2 Years | 65 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
Justworks Customer Reviews
Out of the 8 Justworks customer reviews 6 were positive and 2 were constructive. Justworks customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Justworks Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Justworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Justworks Customer Loyalty Score by Gender
Male customers rated Justworks's Customer Loyalty score 8% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Justworks.
Male
78%
Yes
Female
70%
Yes
Justworks Customer Loyalty Score by Ethnicity
Justworks's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Justworks.
74
out of 100
Caucasian
64
out of 100
Asian or Pacific Islander
Justworks Customer Loyalty Score by Age
Justworks's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Justworks.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 46% | 36-40 | 46% |
46-50 82% | 46-50 | 82% |
Justworks Customer Loyalty Score by Usage
Justworks's Customer Loyalty score was rated the highest by customers who have used Justworks's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Justworks Customer Loyalty Score by Industry
Justworks's Customer Loyalty score was rated 85% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Justworks Customer Loyalty vs. Competitors
Compared to its competitors, Justworks's Customer Loyalty score is rated right above Paylocity, and is preceded by Namely.
Unlock Justworks Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Justworks Customer Loyalty vs. Competitors data and gain insights into your customers today.
Justworks Product Quality
3.9/5
Justworks has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Justworks' overall Product Quality score rated by its users and customers.
Justworks Product Information
Justworks serves markets in the United States. Justworks supports Web devices and offers products for small and medium sized businesses.
Justworks’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Justworks's product the highest.
- Website
- http://justworks.com
- Company Size
- 51-200 Employees
Industry
Tech
Internet
Enterprise
Insurance
SaaS
Sports & Entertainment
Languages Supported
English
Product Type
Benefits Administration Software
Human Resources (HR) Software
Payroll Software
Quick Insights into Justworks Product Quality
Justworks's Product Quality score was rated highest by customers who have used Justworks's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked Justworks' Product Quality.
Ranked Justworks Product Quality the Highest
Ranked Justworks Product Quality the Lowest
Justworks Product Quality Score by Gender
Male customers rated Justworks's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Justworks.
Male
3.7/5
Female
3.1/5
Justworks Product Quality Score by Ethnicity
Justworks's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Justworks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Justworks Product Quality Score by Age
Justworks's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Justworks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
46-50 3.6 | 46-50 | 3.6 |
Justworks Product Quality Score by Usage
Justworks's Product Quality score was rated the highest by customers who have used Justworks's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Justworks Product Quality Score by Industry
Justworks's Product Quality score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Justworks Product Quality vs. Competitors
Compared to its competitors, Justworks's Product Quality score is rated right above Namely.
Unlock Justworks Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Justworks Product Quality vs. Competitors data and gain insights into your customers today.
Justworks Pricing
Justworks ROI & Value For Money
4.2/5
Justworks has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Justworks' overall ROI score rated by its users and customers.
Justworks Pricing Plans
Justworks has a pricing structure that accommodates small and medium businesses. Starting from $79/month, Justworks uses a subscription model and offers the following: For 1-4 employees: $79 per employee, per month, billed annually, For 5-24 employees: $49 per employee, per month, billed annually, and For 25-99 employees: $39 per employee, per month, billed annually.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Justworks?
Small Businesses
Medium Businesses
Quick Insights into Justworks ROI
Justworks's ROI score was rated highest by customers who have used Justworks's products/services for 1 to 2 Years, and rated lowest by customers who have used Justworks's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Justworks' ROI score.
Ranked Justworks ROI the Highest
Ranked Justworks ROI the Lowest
Justworks ROI Score by Gender
Male customers rated Justworks's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Justworks.
Male
3.8/5
Female
3.1/5
Justworks ROI Score by Ethnicity
Justworks's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Justworks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Justworks ROI Score by Age
Justworks's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Justworks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.7 | 36-40 | 2.7 |
46-50 3.4 | 46-50 | 3.4 |
Justworks ROI Score by Usage
Justworks's ROI score was rated the highest by customers who have used Justworks's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Justworks ROI Score by Industry
Justworks's ROI score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Justworks Pricing vs. Competitors
Compared to its competitors, Justworks's ROI score is rated right above Paylocity.
Unlock Justworks ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Justworks ROI vs. Competitors data and gain insights into your customers today.
Justworks Customer Satisfaction (CSAT)
Justworks Customer Satisfaction (CSAT) Score
71 / 100
Justworks has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
17%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Justworks Customer Satisfaction
Justworks's Customer Satisfaction score was rated highest by customers who have used Justworks's products/services for 1 to 2 Years, and rated lowest by customers who have used Justworks's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Justworks' Customer Satisfaction.
Ranked Justworks Customer Satisfaction the Highest
Ranked Justworks Customer Satisfaction the Lowest
Justworks Customer Satisfaction Score by Gender
Male customers rated Justworks's Customer Satisfaction score 34 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Justworks.
77 / 100
MaleVery Satisfied | 62% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 23% |
43 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 29% |
Justworks Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Justworks' Customer Satisfaction (CSAT) score was rated 64% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Justworks.
64 / 100
Very Satisfied
45%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
27%
Justworks Customer Satisfaction Score by Age
Justworks's Customer Satisfaction score was rated 60 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Justworks.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 60% |
Justworks Customer Satisfaction Score by Usage
Justworks's Customer Satisfaction score was rated the highest by customers who have used Justworks's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Justworks Customer Satisfaction Score by Industry
Justworks's Customer Satisfaction score was rated 78 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Justworks Customer Satisfaction Score by Industry",
"text": "Justworks's Customer Satisfaction score was rated 78 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 78,
"stars": 0,
"csatScore": 78,
"text": "Justworks's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 78
}
]
}Justworks Customer Satisfaction vs. Competitors
Compared to its competitors, Justworks's Customer Satisfaction score is rated right above Paylocity.
Unlock Justworks Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Justworks Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Justworks Customer Service
3.8/5
Justworks has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Justworks' overall Customer Service score rated by its users and customers.
About Justworks's Customer Service
Address
151 W 26th St., 12th Floor, New York City, NY 10001
Website
http://justworks.com
Quick Insights into Justworks Customer Service
Justworks's Customer Service score was rated highest by customers who have used Justworks's products/services for 1 to 2 Years, and rated lowest by customers who have used Justworks's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Justworks' Customer Service score.
Ranked Justworks Customer Service the Highest
Ranked Justworks Customer Service the Lowest
Justworks Customer Service Score by Gender
Male customers rated Justworks's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Justworks.
Male
3.7/5
Female
3/5
Justworks Customer Service Score by Ethnicity
Justworks's Customer Service score was rated 3.3 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Justworks.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Justworks Customer Service Score by Age
Justworks's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Justworks.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
46-50 3.3 | 46-50 | 3.3 |
Justworks Customer Service Score by Usage
Justworks's Customer Service score was rated the highest by customers who have used Justworks's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Justworks Customer Service Score by Industry
Justworks's Customer Service score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Justworks Customer Service vs. Competitors
Compared to its competitors, Justworks's Customer Service score is rated right above Paylocity.
Unlock Justworks Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Justworks Customer Service vs. Competitors data and gain insights into your customers today.
Justworks as an Employer
3.7/5
Justworks has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Justworks scored a 45 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Justworks would recommend the brand to a friend. ENPS measures how likely Justworks employees would recommend working at Justworks to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 45% | Promoters |
|---|---|
| 31% | Passive |
| 24% | Detractors |
