-50
NPS
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Lifion
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About Lifion's Brand
Lifion a special venture within a large established company. Among its major competitors, Lifion is ranked in 4th place for NPS while Paycom is 1st, and Justworks is 2nd.
Brand at a Glance
47%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
3.1/5
Customer Service
Lifion Ranking
- #4 / 4 of its competitors
Lifion NPS
Lifion's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Lifion's customers would recommend using the product based on a scale of -100 to 100.
Lifion Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Lifion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Oct 2022 0 | Oct 2022 | 0 |
Dec 2022 -33 | Dec 2022 | -33 |
Sep 2023 -50 | Sep 2023 | -50 |
How Other Brands Compare
Lifion is ranked #4 for NPS among its competitors. Paycom and Justworks come in first and second, with BambooHR coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lifion Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Lifion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lifion Customer Loyalty vs. Competitors
Compared to its competitors, Lifion's Customer Loyalty score is rated right below BambooHR.
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Lifion Product Quality
2.7/5
Lifion has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Lifion Product Information
Lifion’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.lifion.com/
- Company Size
- 51-200 Employees
Lifion Product Quality vs. Competitors
Compared to its competitors, Lifion's Product Quality score is rated right below Paycom.
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Lifion Pricing
Lifion ROI & Value For Money
2.7/5
Lifion has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Lifion Pricing vs. Competitors
Compared to its competitors, Lifion's ROI score is rated right below BambooHR.
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Lifion Customer Satisfaction (CSAT)
Lifion Customer Satisfaction (CSAT) Score
34 / 100
Lifion has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lifion Customer Satisfaction vs. Competitors
Compared to its competitors, Lifion's Customer Satisfaction score is rated right below BambooHR.
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Lifion Customer Service
3.1/5
Lifion has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Lifion's Customer Service
Address
135 West 18th Street 4th Floor, New York City, NY United States of America
Website
http://www.lifion.com/
Lifion Customer Service vs. Competitors
Compared to its competitors, Lifion's Customer Service score is rated right below BambooHR.
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Lifion as an Employer
Consumer vs. Employees
Lifion scored a -50 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Lifion would recommend the brand to a friend. ENPS measures how likely Lifion employees would recommend working at Lifion to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 31% | Promoters |
|---|---|
| 19% | Passive |
| 50% | Detractors |
