25
NPS
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BambooHR is ranked #181 in Tech Brands
BambooHR is ranked #181 in Tech Brands
About BambooHR's Brand
Serving more than 34,000 customers and 3 million employees across 190 countries, BambooHR is more than just HR software—it’s a complete HR ecosystem designed to manage, protect, enrich, report on, extend, and benchmark people data in a way that drives business goals and smarter decision making. Our vision is to become the #1 HR platform for small and medium-sized businesses (SMBs) around the world, and we empower organizations at every stage to make the most impact. We are proud to serve clients across all industries ranging from startups to household names such as Bitcoin.com, Quora, Le Creuset, MasterClass, and the New York City Ballet. BambooHR’s brand is ranked #556 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of BambooHR. When compared to other organizations within the Tech industry, BambooHR is ranked #181. Among its major competitors, BambooHR is ranked in 4th place for NPS while Workable is 1st, and Workday is 2nd. Overall, BambooHR has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $10.01B
Brand at a Glance
70%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
BambooHR Ranking
- #181 in Tech
- #2 / 4 of its competitors
BambooHR NPS
BambooHR's Net Promoter Score (NPS) is a 25 with 52% Promoters, 21% Passives, and 27% Detractors. Net Promoter Score tracks whether BambooHR's customers would recommend using the product based on a scale of -100 to 100.
BambooHR Overall NPS
| 52% | Promoters |
|---|---|
| 21% | Passives |
| 27% | Detractors |
BambooHR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 32 | Jul 2024 | 32 |
Aug 2024 32 | Aug 2024 | 32 |
Sep 2024 32 | Sep 2024 | 32 |
Dec 2024 32 | Dec 2024 | 32 |
Jan 2025 29 | Jan 2025 | 29 |
Feb 2025 29 | Feb 2025 | 29 |
Mar 2025 29 | Mar 2025 | 29 |
May 2025 26 | May 2025 | 26 |
Jun 2025 28 | Jun 2025 | 28 |
Jul 2025 26 | Jul 2025 | 26 |
Nov 2025 26 | Nov 2025 | 26 |
Jan 2026 26 | Jan 2026 | 26 |
How Other Brands Compare
BambooHR is ranked second for NPS among its competitors. Workday and Gusto come in first and third, with ADP coming in at #4. Among those competitors, it is the third most valued company behind ADP.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BambooHR NPS by Gender
Male customers rated BambooHR's NPS 13 points higher than Female customers.
Male
55
BambooHR's NPS was rated 55 by Male customers on Comparably.
73%
Promoters
9%
Passives
18%
Detractors
Female
42
BambooHR's NPS was rated 42 by Female customers on Comparably.
71%
Promoters
0%
Passives
29%
Detractors
BambooHR NPS by Ethnicity
BambooHR's NPS was rated 37 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 37 | Caucasian | 37 |
BambooHR NPS by Age
BambooHR's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
BambooHR NPS by Usage
BambooHR's NPS was rated the highest by customers who have used BambooHR's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 46 | Less than 1 Year | 46 |
1 to 2 Years 39 | 1 to 2 Years | 39 |
2 to 5 Years 86 | 2 to 5 Years | 86 |
BambooHR Customer Reviews
Out of the 3 BambooHR customer reviews 3 were positive and 0 were constructive. BambooHR customer reviews reflect that all customers have a favorable experience using the products/services of the company.
BambooHR Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of BambooHR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BambooHR Customer Loyalty Score by Gender
Male customers rated BambooHR's Customer Loyalty score 8% higher than Female customers.
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Male
82%
Yes
Female
74%
Yes
BambooHR Customer Loyalty Score by Ethnicity
BambooHR's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
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74
out of 100
Caucasian
BambooHR Customer Loyalty Score by Age
BambooHR's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
31-35 70% | 31-35 | 70% |
36-40 70% | 36-40 | 70% |
BambooHR Customer Loyalty Score by Usage
BambooHR's Customer Loyalty score was rated the highest by customers who have used BambooHR's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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BambooHR Customer Loyalty Score by Industry
BambooHR's Customer Loyalty score was rated 82% by Tech industry customers.
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BambooHR Customer Loyalty vs. Competitors
Compared to its competitors, BambooHR's Customer Loyalty score is rated right above ADP, and is preceded by Gusto.
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Customer Loyalty for Other Tech Brands
In the Tech industry, BambooHR's Customer Loyalty score is rated right below Peloton.
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BambooHR Product Quality
3.9/5
BambooHR has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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BambooHR Product Information
BambooHR serves markets in the United States, Asia, Europe, Australia, Canada, United Kingdom, Latin America, and Germany. BambooHR supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
BambooHR’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Food and Beverages industry rated BambooHR's product the highest. Reviewers from the Manufacturing and Machinery industry rated BambooHR the lowest at 4.2.
- Website
- http://www.bamboohr.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Productivity
SaaS
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Product Type
Workforce Management Software
Benefits Administration Software
Human Resources (HR) Software
Payroll Software
Applicant Tracking (ATS) Software
Recruitment Software
Talent Management Software
Employee Engagement Software
Onboarding Software
Performance Management & Appraisal Software
Quick Insights into BambooHR Product Quality
BambooHR's Product Quality score was rated highest by customers who have used BambooHR's products/services for 2 to 5 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked BambooHR Product Quality the Highest
Ranked BambooHR Product Quality the Lowest
BambooHR Product Quality Score by Gender
Male customers rated BambooHR's Product Quality score 0.5 stars higher than Female customers.
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Male
4.2/5
Female
3.7/5
BambooHR Product Quality Score by Ethnicity
BambooHR's Product Quality score was rated 4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
BambooHR Product Quality Score by Age
BambooHR's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.8 | 36-40 | 3.8 |
BambooHR Product Quality Score by Usage
BambooHR's Product Quality score was rated the highest by customers who have used BambooHR's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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BambooHR Product Quality Score by Industry
BambooHR's Product Quality score was rated the highest by Food and Beverages industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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BambooHR Product Quality vs. Competitors
Compared to its competitors, BambooHR's Product Quality score is rated right above Jobvite, and is preceded by Workday.
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Product Quality for Other Tech Brands
In the Tech industry, BambooHR's Product Quality score is rated right below ROBLOX.
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BambooHR Pricing
BambooHR ROI & Value For Money
3.8/5
BambooHR has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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BambooHR Pricing Plans
BambooHR has a pricing structure that accommodates small and medium businesses. Starting from $99/month, BambooHR uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from BambooHR.
Who Uses BambooHR?
Small Businesses
Medium Businesses
Quick Insights into BambooHR ROI
BambooHR's ROI score was rated highest by customers who have used BambooHR's products/services for 2 to 5 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked BambooHR ROI the Highest
Ranked BambooHR ROI the Lowest
BambooHR ROI Score by Gender
Male customers rated BambooHR's ROI score 0.6 stars higher than Female customers.
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Male
4.4/5
Female
3.8/5
BambooHR ROI Score by Ethnicity
BambooHR's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
BambooHR ROI Score by Age
BambooHR's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.5 | 36-40 | 3.5 |
BambooHR ROI Score by Usage
BambooHR's ROI score was rated the highest by customers who have used BambooHR's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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BambooHR ROI Score by Industry
BambooHR's ROI score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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BambooHR Pricing vs. Competitors
Compared to its competitors, BambooHR's ROI score is rated right above Namely, and is preceded by Workday.
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ROI for Other Tech Brands
In the Tech industry, BambooHR's ROI score is rated right above ROBLOX, and is preceded by Apple.
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BambooHR Customer Satisfaction (CSAT)
BambooHR Customer Satisfaction (CSAT) Score
64 / 100
BambooHR has an overall Customer Satisfaction score of 64 rated by its users and customers.
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Very Satisfied
38%
Satisfied
26%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
3%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BambooHR Customer Satisfaction
BambooHR's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by Female customers.
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Ranked BambooHR Customer Satisfaction the Highest
Ranked BambooHR Customer Satisfaction the Lowest
BambooHR Customer Satisfaction Score by Gender
Male customers rated BambooHR's Customer Satisfaction score 16 points higher than Female customers.
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83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
BambooHR Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BambooHR's Customer Satisfaction (CSAT) score was rated 71% according to Caucasian users and customers.
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71 / 100
Very Satisfied
57%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
BambooHR Customer Satisfaction Score by Usage
BambooHR's Customer Satisfaction score was rated 75 points by customers who have used BambooHR's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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BambooHR Customer Satisfaction Score by Industry
BambooHR's Customer Satisfaction score was rated 84 points by Tech industry customers.
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}BambooHR Customer Satisfaction vs. Competitors
Compared to its competitors, BambooHR's Customer Satisfaction score is rated right above Jobvite, and is preceded by Workday.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, BambooHR's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
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BambooHR Customer Service
3.7/5
BambooHR has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About BambooHR's Customer Service
Address
42 Future Way, Draper, UT 84020
Website
http://www.bamboohr.com
Phone Number
801-724-6600
BambooHR's Social Links
Quick Insights into BambooHR Customer Service
BambooHR's Customer Service score was rated highest by customers who have used BambooHR's products/services for 2 to 5 Years, and rated lowest by customers who have used BambooHR's products/services for 1 to 2 Years.
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Ranked BambooHR Customer Service the Highest
Ranked BambooHR Customer Service the Lowest
BambooHR Customer Service Score by Gender
Male customers rated BambooHR's Customer Service score 0.7 stars higher than Female customers.
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Male
4.5/5
Female
3.8/5
BambooHR Customer Service Score by Ethnicity
BambooHR's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
BambooHR Customer Service Score by Age
BambooHR's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
31-35 3.8 | 31-35 | 3.8 |
36-40 4 | 36-40 | 4 |
BambooHR Customer Service Score by Usage
BambooHR's Customer Service score was rated the highest by customers who have used BambooHR's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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BambooHR Customer Service Score by Industry
BambooHR's Customer Service score was rated 4.5 stars by Tech industry customers.
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BambooHR Customer Service vs. Competitors
Compared to its competitors, BambooHR's Customer Service score is rated right above Jobvite, and is preceded by OrangeHRM.
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Customer Service for Other Tech Brands
In the Tech industry, BambooHR's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
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BambooHR as an Employer
4.7/5
BambooHR has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BambooHR scored a 25 for Net Promoter Score and a 79 for Employee Net Promoter Score. NPS gauges how likely a customer of BambooHR would recommend the brand to a friend. ENPS measures how likely BambooHR employees would recommend working at BambooHR to a friend.
Net Promoter Score
25
NPS Score
| 52% | Promoters |
|---|---|
| 21% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
79
eNPS Score
| 86% | Promoters |
|---|---|
| 7% | Passive |
| 7% | Detractors |
Global Ranking Snapshot
BambooHR is ranked #556 in the Global Top 100 Brands. It ranks just behind Owens Corning and just ahead of Century 21.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
554 |  | Rover.com |  | Aaron Easterly | Tech |
555 |  | Owens Corning |  | Brian Chambers | Energy and Manufacturing |
556 | | BambooHR | | Brad Rencher | Tech |
557 |  | Century 21 |  | Greg Sexton | Media and Entertainment |
558 |  | Axon |  | Rick Smith | Tech |
559 |  | Teladoc |  | Jason Gorevic | Health and Wellness |
560 |  | iCIMS |  | Steve Lucas | Tech |
Tech Ranking Snapshot
BambooHR is ranked #181 in the Tech Industry. It ranks just behind Rover.com and just ahead of Axon.
| RANK | COMPANY | Location | |
|---|---|---|---|
179 |  | Confluent | Mountain View, CA |
180 | | Rover.com | Seattle, WA |
181 | | BambooHR | Draper, UT |
182 | | Axon | Scottsdale, AZ |
183 | | iCIMS | Holmdel, NJ |
184 |  | Garmin International | |
185 |  | Merrill Lynch | New York City, NY |
