26
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
iCIMS is ranked #183 in Tech Brands
iCIMS is ranked #183 in Tech Brands
About iCIMS' Brand
A high-growth Software-as-a-Service (SaaS) company that’s routinely voted one of the Best Places to Work in New Jersey. iCIMS’s brand is ranked #560 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of iCIMS. When compared to other organizations within the Tech industry, iCIMS is ranked #183. Among its major competitors, iCIMS is ranked in 4th place for NPS while Avature is 1st, and Workday is 2nd.Their current valuation is $250.00M
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.4/5
Customer Service
iCIMS CMO
iCIMS Ranking
- #183 in Tech
- #2 / 4 of its competitors
iCIMS NPS
iCIMS's Net Promoter Score (NPS) is a 26 with 55% Promoters, 16% Passives, and 29% Detractors. Net Promoter Score tracks whether iCIMS's customers would recommend using the product based on a scale of -100 to 100.
iCIMS Overall NPS
| 55% | Promoters |
|---|---|
| 16% | Passives |
| 29% | Detractors |
iCIMS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 30 | May 2022 | 30 |
Jun 2022 31 | Jun 2022 | 31 |
Jul 2022 33 | Jul 2022 | 33 |
Aug 2022 29 | Aug 2022 | 29 |
Sep 2022 28 | Sep 2022 | 28 |
Nov 2022 28 | Nov 2022 | 28 |
Dec 2022 24 | Dec 2022 | 24 |
Sep 2023 23 | Sep 2023 | 23 |
Oct 2023 25 | Oct 2023 | 25 |
Nov 2023 24 | Nov 2023 | 24 |
Dec 2023 26 | Dec 2023 | 26 |
Jul 2024 26 | Jul 2024 | 26 |
How Other Brands Compare
iCIMS is ranked second for NPS among its competitors. Workday and UKG come in first and third, with Oracle coming in at #4. Among those competitors, it is the second most valued company behind Oracle.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iCIMS NPS by Gender
Female customers rated iCIMS's NPS 40 points higher than Male customers.
Male
-20
iCIMS's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
20
iCIMS's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
iCIMS NPS by Ethnicity
iCIMS's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
iCIMS NPS by Usage
iCIMS's NPS was rated the highest by customers who have used iCIMS's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 27 | 1 to 2 Years | 27 |
2 to 5 Years 16 | 2 to 5 Years | 16 |
5 to 10 Years 17 | 5 to 10 Years | 17 |
iCIMS NPS vs. Competitors
Compared to its competitors, iCIMS's NPS is rated right above SmartRecruiters, and is preceded by JazzHR.
| COMPANY | NPS Score | |
|---|---|---|
 | Avature | 37 |
 | Workday | 31 |
 | JazzHR | 28 |
 | iCIMS | 26 |
 | SmartRecruiters | 21 |
 | Jobvite | 18 |
 | SAP SuccessFactors | 14 |
 | UKG | 13 |
 | Oracle | 11 |
 | ADP | -10 |
iCIMS Customer Reviews
Out of the 2 iCIMS customer reviews 0 were positive and 2 were constructive. iCIMS customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
iCIMS Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of iCIMS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iCIMS Customer Loyalty Score by Gender
Female customers rated iCIMS's Customer Loyalty score 18% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of iCIMS.
Male
82%
Yes
Female
100%
Yes
iCIMS Customer Loyalty Score by Ethnicity
iCIMS's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of iCIMS.
100
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
iCIMS Customer Loyalty Score by Usage
iCIMS's Customer Loyalty score was rated 85% by customers who have used iCIMS's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
iCIMS Customer Loyalty Score by Industry
iCIMS's Customer Loyalty score was rated 100% by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
iCIMS Customer Loyalty vs. Competitors
Compared to its competitors, iCIMS's Customer Loyalty score is rated right above Oracle, and is preceded by SAP SuccessFactors.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Workday | 80% |
| SmartRecruiters | 78% |
| Avature | 76% |
| SAP SuccessFactors | 76% |
| iCIMS | 73% |
| Oracle | 72% |
| ADP | 70% |
| Jobvite | 64% |
| UKG | 64% |
| JazzHR | 60% |
Unlock iCIMS Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full iCIMS Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Tech Brands
In the Tech industry, iCIMS's Customer Loyalty score is rated right below Peloton.
Unlock iCIMS Customer Loyalty vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full iCIMS Customer Loyalty vs. Companies in Tech data and gain insights into your customers today.
iCIMS Product Quality
3.8/5
iCIMS has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock iCIMS' overall Product Quality score rated by its users and customers.
iCIMS Product Information
iCIMS serves markets in the United States, Asia, Europe, Australia, Canada, United Kingdom, and Germany. iCIMS supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
iCIMS’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated iCIMS's product the highest. Reviewers from the Staffing and Recruiting industry rated iCIMS the lowest at 4.1.
- Website
- https://www.icims.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
SaaS
Languages Supported
English
Product Type
Human Resources (HR) Software
Applicant Tracking (ATS) Software
Recruitment Software
Talent Management Software
Onboarding Software
Job Board Software
Quick Insights into iCIMS Product Quality
iCIMS's Product Quality score was rated highest by customers from the Retail industry, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked iCIMS' Product Quality.
Ranked iCIMS Product Quality the Highest
Ranked iCIMS Product Quality the Lowest
iCIMS Product Quality Score by Gender
Female customers rated iCIMS's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of iCIMS.
Male
3.7/5
Female
4.1/5
iCIMS Product Quality Score by Ethnicity
iCIMS's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of iCIMS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
iCIMS Product Quality Score by Usage
iCIMS's Product Quality score was rated the highest by customers who have used iCIMS's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
iCIMS Product Quality Score by Industry
iCIMS's Product Quality score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
iCIMS Product Quality vs. Competitors
Compared to its competitors, iCIMS's Product Quality score is rated right above Oracle, and is preceded by SAP SuccessFactors.
| COMPANY | Product Quality Score | |
|---|---|---|
| Avature | 4.3/5 |
| SmartRecruiters | 4/5 |
| Workday | 3.9/5 |
| Jobvite | 3.9/5 |
| SAP SuccessFactors | 3.9/5 |
| iCIMS | 3.8/5 |
| Oracle | 3.7/5 |
| JazzHR | 3.6/5 |
| UKG | 3.2/5 |
| ADP | 2.8/5 |
Unlock iCIMS Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full iCIMS Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Tech Brands
In the Tech industry, iCIMS's Product Quality score is rated right below ROBLOX.
Unlock iCIMS Product Quality vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full iCIMS Product Quality vs. Companies in Tech data and gain insights into your customers today.
iCIMS Pricing
iCIMS ROI & Value For Money
3.7/5
iCIMS has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock iCIMS' overall ROI score rated by its users and customers.
iCIMS Pricing Plans
iCIMS has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Non-Profit industry think that they had the lowest ROI from iCIMS.
Who Uses iCIMS?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into iCIMS ROI
iCIMS's ROI score was rated highest by customers from the Retail industry, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked iCIMS' ROI score.
Ranked iCIMS ROI the Highest
Ranked iCIMS ROI the Lowest
iCIMS ROI Score by Gender
Female customers rated iCIMS's ROI score 1.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of iCIMS.
Male
2.2/5
Female
4.1/5
iCIMS ROI Score by Ethnicity
iCIMS's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of iCIMS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
iCIMS ROI Score by Usage
iCIMS's ROI score was rated 3.6 stars by customers who have used iCIMS's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
iCIMS ROI Score by Industry
iCIMS's ROI score was rated the highest by Retail industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
iCIMS Pricing vs. Competitors
Compared to its competitors, iCIMS's ROI score is rated right above Oracle, and is preceded by Workday.
| COMPANY | Pricing Score | |
|---|---|---|
| Avature | 4.1/5 |
| SmartRecruiters | 4/5 |
| Jobvite | 3.9/5 |
| JazzHR | 3.8/5 |
| Workday | 3.8/5 |
| iCIMS | 3.7/5 |
| Oracle | 3.7/5 |
| SAP SuccessFactors | 3.6/5 |
| UKG | 3.2/5 |
| ADP | 2.8/5 |
Unlock iCIMS ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full iCIMS ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Tech Brands
In the Tech industry, iCIMS's ROI score is rated right below ROBLOX.
Unlock iCIMS ROI vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full iCIMS ROI vs. Companies in Tech data and gain insights into your customers today.
iCIMS Customer Satisfaction (CSAT)
iCIMS Customer Satisfaction (CSAT) Score
54 / 100
iCIMS has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into iCIMS Customer Satisfaction
iCIMS's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked iCIMS' Customer Satisfaction.
Ranked iCIMS Customer Satisfaction the Highest
Ranked iCIMS Customer Satisfaction the Lowest
iCIMS Customer Satisfaction Score by Gender
Female customers rated iCIMS's Customer Satisfaction score 17 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of iCIMS.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
iCIMS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
iCIMS' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of iCIMS.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
iCIMS Customer Satisfaction Score by Usage
iCIMS's Customer Satisfaction score was rated 66 points by customers who have used iCIMS's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
iCIMS Customer Satisfaction vs. Competitors
Compared to its competitors, iCIMS's Customer Satisfaction score is rated right above SmartRecruiters, and is preceded by Jobvite.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Avature | 80% |
| SAP SuccessFactors | 73% |
| Workday | 72% |
| Oracle | 67% |
| Jobvite | 64% |
| iCIMS | 54% |
| SmartRecruiters | 54% |
| ADP | 52% |
| UKG | 51% |
| JazzHR | 47% |
Unlock iCIMS Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full iCIMS Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Tech Brands
In the Tech industry, iCIMS's Customer Satisfaction score is rated right below Peloton.
Unlock iCIMS Customer Satisfaction vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full iCIMS Customer Satisfaction vs. Companies in Tech data and gain insights into your customers today.
iCIMS Customer Service
3.4/5
iCIMS has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock iCIMS' overall Customer Service score rated by its users and customers.
About iCIMS's Customer Service
Address
101 Crawfords Corner Road, Suite 3-100, Holmdel, NJ 07733
Website
https://www.icims.com/
Phone Number
732-847-1941
iCIMS's Social Links
Quick Insights into iCIMS Customer Service
iCIMS's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked iCIMS' Customer Service score.
Ranked iCIMS Customer Service the Highest
Ranked iCIMS Customer Service the Lowest
iCIMS Customer Service Score by Gender
Female customers rated iCIMS's Customer Service score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of iCIMS.
Male
2.5/5
Female
3.7/5
iCIMS Customer Service Score by Ethnicity
iCIMS's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of iCIMS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
iCIMS Customer Service Score by Usage
iCIMS's Customer Service score was rated 3.6 stars by customers who have used iCIMS's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
iCIMS Customer Service Score by Industry
iCIMS's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
iCIMS Customer Service vs. Competitors
Compared to its competitors, iCIMS's Customer Service score is rated right above UKG, and is preceded by Avature.
| COMPANY | Customer Service Score | |
|---|---|---|
| Workday | 3.9/5 |
| SmartRecruiters | 3.9/5 |
| SAP SuccessFactors | 3.7/5 |
| Oracle | 3.6/5 |
| Jobvite | 3.5/5 |
| Avature | 3.4/5 |
| iCIMS | 3.4/5 |
| UKG | 2.9/5 |
| JazzHR | 2.8/5 |
| ADP | 2.7/5 |
Unlock iCIMS Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full iCIMS Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Tech Brands
In the Tech industry, iCIMS's Customer Service score is rated right below ROBLOX.
Unlock iCIMS Customer Service vs. Companies in Tech Data
VS
Sign Up for Brand Profile PRO to get the full iCIMS Customer Service vs. Companies in Tech data and gain insights into your customers today.
iCIMS as an Employer
4.2/5
iCIMS has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
iCIMS scored a 26 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of iCIMS would recommend the brand to a friend. ENPS measures how likely iCIMS employees would recommend working at iCIMS to a friend.
Net Promoter Score
26
NPS Score
| 55% | Promoters |
|---|---|
| 16% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 43% | Promoters |
|---|---|
| 24% | Passive |
| 33% | Detractors |
Global Ranking Snapshot
iCIMS is ranked #560 in the Global Top 100 Brands. It ranks just behind Teladoc and just ahead of Slalom Consulting.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
558 |  | Axon |  | Rick Smith | Tech |
559 |  | Teladoc |  | Jason Gorevic | Health and Wellness |
560 | | iCIMS | | Steve Lucas | Tech |
561 |  | Slalom Consulting |  | Brad Jackson | Business and Consumer Services |
562 |  | See's Candies |  | Brad Kinstler | Retail |
563 |  | Garmin International |  | Clifton Pemble | Consumer Goods |
564 |  | Radisson Hotels |  | Trudy Rautio | Travel and Hospitality |
Tech Ranking Snapshot
iCIMS is ranked #183 in the Tech Industry. It ranks just behind Axon and just ahead of Garmin International.
| RANK | COMPANY | Location | |
|---|---|---|---|
181 |  | BambooHR | Draper, UT |
182 | | Axon | Scottsdale, AZ |
183 | | iCIMS | Holmdel, NJ |
184 | | Garmin International | |
185 |  | Merrill Lynch | New York City, NY |
186 |  | Coursera | Mountain View, CA |
187 |  | Christie's | London |
