37
NPS
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Avature
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About Avature's Brand
Avature is a highly flexible enterprise SaaS platform for Global Talent Acquisition and Talent Management, provider of CRM for recruiting. Among its major competitors, Avature is ranked in 2nd place for NPS while Zoho is 1st, and Workday is 3rd.
Brand at a Glance
76%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
3.4/5
Customer Service
Avature Ranking
- #1 / 4 of its competitors
Avature NPS
Avature's Net Promoter Score (NPS) is a 37 with 58% Promoters, 21% Passives, and 21% Detractors. Net Promoter Score tracks whether Avature's customers would recommend using the product based on a scale of -100 to 100.
Avature Overall NPS
| 58% | Promoters |
|---|---|
| 21% | Passives |
| 21% | Detractors |
Avature NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 52 | Aug 2020 | 52 |
Jan 2023 45 | Jan 2023 | 45 |
Sep 2023 37 | Sep 2023 | 37 |
Jan 2024 37 | Jan 2024 | 37 |
Oct 2024 34 | Oct 2024 | 34 |
Sep 2025 37 | Sep 2025 | 37 |
How Other Brands Compare
Avature is ranked first for NPS among its competitors. Workday and Phenom come in second and third, with Jobvite coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avature NPS by Gender
Avature's NPS was rated 0 by Male customers on Comparably.
Male
0
Avature's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Avature's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Avature NPS by Usage
Avature's NPS was rated the highest by customers who have used Avature's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
Avature Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Avature users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Avature Customer Loyalty Score by Gender
Avature's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Avature Customer Loyalty vs. Competitors
Compared to its competitors, Avature's Customer Loyalty score is rated right above Jobvite, and is preceded by Workday.
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Avature Product Quality
4.3/5
Avature has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Avature Product Information
Avature serves markets in the United States, China, Europe, Australia, Canada, and Germany. Avature supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Avature’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Avature's product the highest.
- Website
- http://www.avature.net
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Consumer Services
Education
Enterprise
Media
SaaS
Small Business Services
Social
Sports & Entertainment
Languages Supported
English
Chinese (Traditional)
French
German
Product Type
CRM Software
Applicant Tracking (ATS) Software
Talent Management Software
Onboarding Software
Performance Management & Appraisal Software
Referral Marketing Software
Quick Insights into Avature Product Quality
Avature's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Avature's products/services for Less than 1 Year.
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Ranked Avature Product Quality the Highest
Ranked Avature Product Quality the Lowest
Avature Product Quality Score by Gender
Avature's Product Quality score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
Avature Product Quality Score by Usage
Avature's Product Quality score was rated the highest by customers who have used Avature's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Avature Product Quality Score by Industry
Avature's Product Quality score was rated 4.7 stars by Healthcare, Hospitals and Medicine industry customers.
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Avature Product Quality vs. Competitors
Compared to its competitors, Avature's Product Quality score is rated right above Zoho.
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Avature Pricing
Avature ROI & Value For Money
4.1/5
Avature has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Avature Pricing Plans
Avature has a pricing structure that accommodates medium and large businesses.
Who Uses Avature?
Medium Businesses
Large Enterprises
Quick Insights into Avature ROI
Avature's ROI score was rated highest by Male customers.
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Ranked Avature ROI the Highest
Avature ROI Score by Gender
Avature's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Avature Pricing vs. Competitors
Compared to its competitors, Avature's ROI score is rated right above Jobvite, and is preceded by Zoho.
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Avature Customer Satisfaction (CSAT)
Avature Customer Satisfaction (CSAT) Score
80 / 100
Avature has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Avature Customer Satisfaction
Avature's Customer Satisfaction score was rated highest by Male customers.
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Ranked Avature Customer Satisfaction the Highest
Avature Customer Satisfaction Score by Gender
Avature's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Avature.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Avature Customer Satisfaction vs. Competitors
Compared to its competitors, Avature's Customer Satisfaction score is rated right above Workday, and is preceded by Zoho.
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Avature Customer Service
3.4/5
Avature has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Avature's Customer Service
Address
45 Rockefeller Plaza Suite 2000, New York City, NY
Website
http://www.avature.net
Phone Number
01155063319
Quick Insights into Avature Customer Service
Avature's Customer Service score was rated highest by Male customers.
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Ranked Avature Customer Service the Highest
Avature Customer Service Score by Gender
Avature's Customer Service score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Avature Customer Service vs. Competitors
Compared to its competitors, Avature's Customer Service score is rated right above Phenom, and is preceded by Jobvite.
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Avature as an Employer
2.9/5
Avature has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Avature scored a 37 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Avature would recommend the brand to a friend. ENPS measures how likely Avature employees would recommend working at Avature to a friend.
Net Promoter Score
37
NPS Score
| 58% | Promoters |
|---|---|
| 21% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
