21
NPS
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Phenom is ranked #193 in Tech Brands
Phenom is ranked #193 in Tech Brands
About Phenom's Brand
Phenom is a purpose-driven company that delivers AI-powered talent experiences to help global enterprises hire faster, develop better, and retain longer. Phenom’s brand is ranked #583 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Phenom. When compared to other organizations within the Tech industry, Phenom is ranked #193. Among its major competitors, Phenom is ranked in 2nd place for NPS while Radancy is 1st, and Eightfold Logic is 3rd.Their current valuation is $200.00M
Brand at a Glance
82%
Customer Loyalty
3.9/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Phenom Ranking
- #583 in Global Best Brands
- #193 in Tech
- #2 / 4 of its competitors
Phenom NPS
Phenom's Net Promoter Score (NPS) is a 21 with 56% Promoters, 9% Passives, and 35% Detractors. Net Promoter Score tracks whether Phenom's customers would recommend using the product based on a scale of -100 to 100.
Phenom Overall NPS
| 56% | Promoters |
|---|---|
| 9% | Passives |
| 35% | Detractors |
Phenom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
May 2020 0 | May 2020 | 0 |
Oct 2020 -33 | Oct 2020 | -33 |
Dec 2020 -30 | Dec 2020 | -30 |
Jan 2021 -13 | Jan 2021 | -13 |
Feb 2021 5 | Feb 2021 | 5 |
Mar 2021 10 | Mar 2021 | 10 |
Aug 2021 14 | Aug 2021 | 14 |
Jun 2024 18 | Jun 2024 | 18 |
Oct 2025 21 | Oct 2025 | 21 |
How Other Brands Compare
Phenom is ranked second for NPS among its competitors. Radancy and Eightfold Logic come in first and third, with SnapHop coming in at #4. Among those competitors, it is the second most valued company.
 Phenom |  Radancy |  Eightfold Logic |  SnapHop | |
| Global Ranking | #583 | #- | #- | #- |
| NPS | 21 | 37 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $200.00M | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Phenom NPS by Gender
Phenom's NPS was rated 24 by Male customers on Comparably.
Male
24
Phenom's NPS was rated 24 by Male customers on Comparably.
62%
Promoters
0%
Passives
38%
Detractors
Female
N/A
Phenom's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Phenom NPS by Age
Phenom's NPS was rated -34 points by customers ages 36-40 on Comparably.
Phenom NPS by Usage
Phenom's NPS was rated the highest by customers who have used Phenom's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Phenom Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Phenom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Phenom Customer Loyalty Score by Gender
Phenom's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Phenom Customer Loyalty Score by Age
Phenom's Customer Loyalty score was rated 40% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
Phenom Customer Loyalty Score by Usage
Phenom's Customer Loyalty score was rated the highest by customers who have used Phenom's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Phenom Customer Loyalty Score by Industry
Phenom's Customer Loyalty score was rated 100% by Accounting industry customers.
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Phenom Customer Loyalty vs. Competitors
Compared to its competitors, Phenom's Customer Loyalty score is rated right below Radancy.
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Customer Loyalty for Other Tech Brands
In the Tech industry, Phenom's Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.
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Phenom Product Quality
3.9/5
Phenom has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Phenom Product Information
Phenom’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Phenom's product the highest.
- Website
- http://www.phenom.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Enterprise
SaaS
Quick Insights into Phenom Product Quality
Phenom's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Phenom's products/services for Less than 1 Year.
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Ranked Phenom Product Quality the Highest
Ranked Phenom Product Quality the Lowest
Phenom Product Quality Score by Gender
Phenom's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Phenom Product Quality Score by Age
Phenom's Product Quality score was rated 2.3 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.3 | 36-40 | 2.3 |
Phenom Product Quality Score by Usage
Phenom's Product Quality score was rated the highest by customers who have used Phenom's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Phenom Product Quality Score by Industry
Phenom's Product Quality score was rated 5 stars by Accounting industry customers.
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Phenom Product Quality vs. Competitors
Compared to its competitors, Phenom's Product Quality score is rated right below Radancy.
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Product Quality for Other Tech Brands
In the Tech industry, Phenom's Product Quality score is rated right below ROBLOX.
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Phenom Pricing
Phenom ROI & Value For Money
3.2/5
Phenom has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Phenom Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Phenom ROI
Phenom's ROI score was rated highest by customers who have used Phenom's products/services for 2 to 5 Years, and rated lowest by customers who have used Phenom's products/services for Less than 1 Year.
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Ranked Phenom ROI the Highest
Ranked Phenom ROI the Lowest
Phenom ROI Score by Gender
Phenom's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Phenom ROI Score by Age
Phenom's ROI score was rated 2.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Phenom.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.5 | 36-40 | 2.5 |
Phenom ROI Score by Usage
Phenom's ROI score was rated the highest by customers who have used Phenom's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Phenom ROI Score by Industry
Phenom's ROI score was rated 1.8 stars by Accounting industry customers.
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Phenom Pricing vs. Competitors
Compared to its competitors, Phenom's ROI score is rated right below Radancy.
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ROI for Other Tech Brands
In the Tech industry, Phenom's ROI score is rated right below ROBLOX.
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Phenom Customer Satisfaction (CSAT)
Phenom Customer Satisfaction (CSAT) Score
100 / 100
Phenom has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Phenom Customer Satisfaction vs. Competitors
Compared to its competitors, Phenom's Customer Satisfaction score is rated right above Radancy.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Phenom's Customer Satisfaction score is rated right above Nintendo.
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Phenom Customer Service
3.3/5
Phenom has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Phenom's Customer Service
Address
300 Brookside Avenue, Building 18, Suite 200, Ambler, PA 19002
Website
http://www.phenom.com
Phone Number
888-985-7755
Phenom's Social Links
Quick Insights into Phenom Customer Service
Phenom's Customer Service score was rated highest by customers who have used Phenom's products/services for 2 to 5 Years, and rated lowest by customers who have used Phenom's products/services for Less than 1 Year.
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Ranked Phenom Customer Service the Highest
Ranked Phenom Customer Service the Lowest
Phenom Customer Service Score by Gender
Phenom's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Phenom Customer Service Score by Age
Phenom's Customer Service score was rated 2.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Phenom.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.8 | 36-40 | 2.8 |
Phenom Customer Service Score by Usage
Phenom's Customer Service score was rated the highest by customers who have used Phenom's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Phenom Customer Service Score by Industry
Phenom's Customer Service score was rated 2 stars by Accounting industry customers.
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Phenom Customer Service vs. Competitors
Compared to its competitors, Phenom's Customer Service score is rated right below Radancy.
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Customer Service for Other Tech Brands
In the Tech industry, Phenom's Customer Service score is rated right below ROBLOX.
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Phenom as an Employer
4.7/5
Phenom has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Phenom scored a 21 for Net Promoter Score and a 44 for Employee Net Promoter Score. NPS gauges how likely a customer of Phenom would recommend the brand to a friend. ENPS measures how likely Phenom employees would recommend working at Phenom to a friend.
Net Promoter Score
21
NPS Score
| 56% | Promoters |
|---|---|
| 9% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
44
eNPS Score
| 59% | Promoters |
|---|---|
| 26% | Passive |
| 15% | Detractors |
Global Ranking Snapshot
Phenom is ranked #583 in the Global Top 100 Brands. It ranks just behind Insight Global and just ahead of Rackspace Technology.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
581 |  | Land O' Lakes |  | Beth Ford | Food and Beverages |
582 |  | Insight Global |  | Bert Bean | Business and Consumer Services |
583 | | Phenom | | Mahe Bayireddi | Tech |
584 |  | Rackspace Technology |  | Amar Maletira | Tech |
585 |  | Irvine Company |  | Donald Bren | Business and Consumer Services |
586 |  | Exelon Corporation |  | Christopher Crane | Energy and Manufacturing |
587 |  | Infiniti |  | Johan De Nysschen | Automotive and Transportation |
Tech Ranking Snapshot
Phenom is ranked #193 in the Tech Industry. It ranks just behind Land O' Lakes and just ahead of Rackspace Technology.
| RANK | COMPANY | Location | |
|---|---|---|---|
191 |  | Bumble | Austin, TX |
192 | | Land O' Lakes | Hills, MN |
193 | | Phenom | Ambler, PA |
194 | | Rackspace Technology | San Antonio, TX |
195 | | Infiniti | Dallas, TX |
196 |  | Booking.com | Amsterdam |
197 |  | U.S. Cellular | Chicago, IL |
