21
NPS
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Ranked
#46
Energy and Manufacturing Brands
Brand Page
Exelon Corporation
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Exelon Corporation is ranked #46 in Energy and Manufacturing Brands
Exelon Corporation is ranked #46 in Energy and Manufacturing Brands
About Exelon Corporation's Brand
Exelon is the nation's leading competitive energy provider. The Exelon family of companies participates in every stage of the energy business, Exelon Corporation’s brand is ranked #586 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Exelon Corporation. When compared to other organizations within the Energy and Manufacturing industry, Exelon Corporation is ranked #46. Among its major competitors, Exelon Corporation is ranked in 2nd place for NPS while Entergy is 1st, and PECO Energy is 3rd.Their current market cap is $42.89B
Brand at a Glance
77%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Exelon Corporation Ranking
- #46 in Energy and Manufacturing
- #2 / 4 of its competitors
Exelon Corporation NPS
Exelon Corporation's Net Promoter Score (NPS) is a 21 with 48% Promoters, 25% Passives, and 27% Detractors. Net Promoter Score tracks whether Exelon Corporation's customers would recommend using the product based on a scale of -100 to 100.
Exelon Corporation Overall NPS
| 48% | Promoters |
|---|---|
| 25% | Passives |
| 27% | Detractors |
Exelon Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 25 | Dec 2023 | 25 |
Jan 2024 22 | Jan 2024 | 22 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 21 | Mar 2024 | 21 |
Apr 2024 24 | Apr 2024 | 24 |
May 2024 23 | May 2024 | 23 |
Jun 2024 25 | Jun 2024 | 25 |
Jul 2024 24 | Jul 2024 | 24 |
Aug 2024 24 | Aug 2024 | 24 |
Jan 2025 23 | Jan 2025 | 23 |
May 2025 22 | May 2025 | 22 |
Sep 2025 20 | Sep 2025 | 20 |
How Other Brands Compare
Exelon Corporation is ranked second for NPS among its competitors. Entergy and National Grid come in first and third, with Sempra Energy coming in at #4. Among those competitors, it is the most valued company.
Exelon Corporation |  Entergy |  National Grid |  Sempra Energy | |
| Global Ranking | #586 | #847 | #- | #- |
| NPS | 21 | 21 | -35 | -40 |
| Valuation Updated every 24 hours for public companies | $42.89B | $20.03B | $41.94B | $39.90B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Exelon Corporation NPS by Gender
Female customers rated Exelon Corporation's NPS 5 points higher than Male customers.
Male
37
Exelon Corporation's NPS was rated 37 by Male customers on Comparably.
37%
Promoters
63%
Passives
0%
Detractors
Female
42
Exelon Corporation's NPS was rated 42 by Female customers on Comparably.
71%
Promoters
0%
Passives
29%
Detractors
Exelon Corporation NPS by Ethnicity
Exelon Corporation's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 30 | Caucasian | 30 |
Asian or Pacific Islander 33 | Asian or Pacific Islander | 33 |
Exelon Corporation NPS by Age
Exelon Corporation's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Exelon Corporation NPS by Usage
Exelon Corporation's NPS was rated the highest by customers who have used Exelon Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
Over 10 Years 11 | Over 10 Years | 11 |
Exelon Corporation NPS vs. Competitors
Compared to its competitors, Exelon Corporation's NPS is rated right above PECO Energy, and is preceded by Entergy.
| COMPANY | NPS Score | |
|---|---|---|
| Entergy | 21 |
| Exelon Corporation | 21 |
 | PECO Energy | 18 |
 | Engie | 11 |
 | Luminant | N/A |
| National Grid | -35 |
 | PPL | -39 |
| Sempra Energy | -40 |
 | Dynegy | -40 |
Exelon Corporation NPS vs Companies in Energy and Manufacturing
In the Energy and Manufacturing industry, Exelon Corporation's NPS is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | NPS Score | |
|---|---|---|
 | Toyota | 43 |
 | Mercedes-Benz USA | 39 |
 | Honda | 37 |
 | Audi | 34 |
 | Tesla | 29 |
 | 3M | 22 |
 | Stanley Black & Decker | 22 |
| Exelon Corporation | 21 |
 | Ford Motor Company | 13 |
Exelon Corporation Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Exelon Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Exelon Corporation Customer Loyalty Score by Gender
Male customers rated Exelon Corporation's Customer Loyalty score 4% higher than Female customers.
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Male
89%
Yes
Female
85%
Yes
Exelon Corporation Customer Loyalty Score by Ethnicity
Exelon Corporation's Customer Loyalty score was rated 91% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Exelon Corporation.
91
out of 100
Caucasian
Exelon Corporation Customer Loyalty Score by Age
Exelon Corporation's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
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0
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40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
41-45 78% | 41-45 | 78% |
Exelon Corporation Customer Loyalty Score by Usage
Exelon Corporation's Customer Loyalty score was rated the highest by customers who have used Exelon Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Exelon Corporation Customer Loyalty Score by Industry
Exelon Corporation's Customer Loyalty score was rated 89% by Tech industry customers.
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Exelon Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Exelon Corporation's Customer Loyalty score is rated right above National Grid, and is preceded by Engie.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PECO Energy | 88% |
| Entergy | 84% |
| Engie | 78% |
| Exelon Corporation | 77% |
| National Grid | 71% |
| PPL | 69% |
| Sempra Energy | 54% |
| Dynegy | 47% |
| Luminant | N/A |
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Customer Loyalty for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Exelon Corporation's Customer Loyalty score is rated right above Tesla, and is preceded by Ford Motor Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Honda | 86% |
| Audi | 84% |
| Mercedes-Benz USA | 84% |
| Toyota | 83% |
| Stanley Black & Decker | 82% |
| 3M | 80% |
| Ford Motor Company | 80% |
| Exelon Corporation | 77% |
| Tesla | 77% |
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Exelon Corporation Product Quality
3.5/5
Exelon Corporation has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Exelon Corporation Product Information
Exelon Corporation’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Exelon Corporation's product the highest.
- Website
- http://www.exeloncorp.com/
- Company Size
- 10,000+ Employees
Industry
Energy and Manufacturing
Energy
Quick Insights into Exelon Corporation Product Quality
Exelon Corporation's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Exelon Corporation Product Quality the Highest
Ranked Exelon Corporation Product Quality the Lowest
Exelon Corporation Product Quality Score by Gender
Male customers rated Exelon Corporation's Product Quality score 1 stars higher than Female customers.
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Male
4/5
Female
3/5
Exelon Corporation Product Quality Score by Ethnicity
Exelon Corporation's Product Quality score was rated 3.5 stars by both Asian or Pacific Islander and Caucasian customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Exelon Corporation Product Quality Score by Age
Exelon Corporation's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
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2
3
4
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| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
41-45 3.6 | 41-45 | 3.6 |
Exelon Corporation Product Quality Score by Usage
Exelon Corporation's Product Quality score was rated the highest by customers who have used Exelon Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Exelon Corporation Product Quality Score by Industry
Exelon Corporation's Product Quality score was rated 3.8 stars by Tech industry customers.
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Exelon Corporation Product Quality vs. Competitors
Compared to its competitors, Exelon Corporation's Product Quality score is rated right above PECO Energy, and is preceded by Engie.
| COMPANY | Product Quality Score | |
|---|---|---|
| Engie | 3.8/5 |
| Exelon Corporation | 3.5/5 |
| PECO Energy | 3.5/5 |
| Entergy | 3.5/5 |
| Sempra Energy | 2.9/5 |
| National Grid | 2.6/5 |
| PPL | 2.6/5 |
| Dynegy | 2.3/5 |
| Luminant | N/A |
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Product Quality for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Exelon Corporation's Product Quality score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mercedes-Benz USA | 4.2/5 |
| Honda | 4.1/5 |
| Toyota | 4.1/5 |
| Tesla | 3.9/5 |
| 3M | 3.9/5 |
| Audi | 3.9/5 |
| Stanley Black & Decker | 3.8/5 |
| Exelon Corporation | 3.5/5 |
| Ford Motor Company | 3.5/5 |
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Exelon Corporation Pricing
Exelon Corporation ROI & Value For Money
3.7/5
Exelon Corporation has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Exelon Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Exelon Corporation ROI
Exelon Corporation's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used Exelon Corporation's products/services for Over 10 Years.
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Ranked Exelon Corporation ROI the Highest
Ranked Exelon Corporation ROI the Lowest
Exelon Corporation ROI Score by Gender
Male customers rated Exelon Corporation's ROI score 0.6 stars higher than Female customers.
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Male
4/5
Female
3.4/5
Exelon Corporation ROI Score by Ethnicity
Exelon Corporation's ROI score was rated 3.7 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Exelon Corporation ROI Score by Age
Exelon Corporation's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
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| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
41-45 4.2 | 41-45 | 4.2 |
Exelon Corporation ROI Score by Usage
Exelon Corporation's ROI score was rated the highest by customers who have used Exelon Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Exelon Corporation ROI Score by Industry
Exelon Corporation's ROI score was rated 4 stars by Tech industry customers.
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Exelon Corporation Pricing vs. Competitors
Compared to its competitors, Exelon Corporation's ROI score is rated right above Engie.
| COMPANY | Pricing Score | |
|---|---|---|
| Exelon Corporation | 3.7/5 |
| Engie | 3.7/5 |
| Entergy | 3.6/5 |
| PECO Energy | 3.4/5 |
| Sempra Energy | 2.9/5 |
| PPL | 2.4/5 |
| Dynegy | 2.3/5 |
| National Grid | 2.1/5 |
| Luminant | N/A |
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ROI for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Exelon Corporation's ROI score is rated right above Stanley Black & Decker, and is preceded by Audi.
| COMPANY | Pricing Score | |
|---|---|---|
| Toyota | 4/5 |
| Mercedes-Benz USA | 4/5 |
| Honda | 3.9/5 |
| Tesla | 3.9/5 |
| 3M | 3.8/5 |
| Audi | 3.8/5 |
| Exelon Corporation | 3.7/5 |
| Stanley Black & Decker | 3.7/5 |
| Ford Motor Company | 3.4/5 |
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Exelon Corporation Customer Satisfaction (CSAT)
Exelon Corporation Customer Satisfaction (CSAT) Score
65 / 100
Exelon Corporation has an overall Customer Satisfaction score of 65 rated by its users and customers.
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Very Satisfied
36%
Satisfied
29%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
2%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Exelon Corporation Customer Satisfaction
Exelon Corporation's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Female customers.
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Ranked Exelon Corporation Customer Satisfaction the Highest
Ranked Exelon Corporation Customer Satisfaction the Lowest
Exelon Corporation Customer Satisfaction Score by Gender
Male customers rated Exelon Corporation's Customer Satisfaction score 25 points higher than Female customers.
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75 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 37% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
50 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Exelon Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Exelon Corporation's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
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70 / 100
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
20%
Exelon Corporation Customer Satisfaction Score by Age
Exelon Corporation's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 41-45 | 50% |
Exelon Corporation Customer Satisfaction Score by Usage
Exelon Corporation's Customer Satisfaction score was rated the highest by customers who have used Exelon Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Exelon Corporation Customer Satisfaction Score by Industry
Exelon Corporation's Customer Satisfaction score was rated 75 points by Tech industry customers.
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}Exelon Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Exelon Corporation's Customer Satisfaction score is rated right above Sempra Energy, and is preceded by Entergy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Engie | 80% |
| PECO Energy | 68% |
| Entergy | 65% |
| Exelon Corporation | 65% |
| Sempra Energy | 46% |
| National Grid | 35% |
| Dynegy | 33% |
| PPL | 27% |
| Luminant | 0% |
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Customer Satisfaction for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Exelon Corporation's Customer Satisfaction score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Toyota | 82% |
| Honda | 81% |
| Mercedes-Benz USA | 80% |
| 3M | 75% |
| Tesla | 74% |
| Audi | 74% |
| Stanley Black & Decker | 70% |
| Exelon Corporation | 65% |
| Ford Motor Company | 61% |
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Exelon Corporation Customer Service
3.6/5
Exelon Corporation has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Exelon Corporation's Customer Service
Address
Chicago, IL 60603
Website
http://www.exeloncorp.com/
Phone Number
312-394-7398
Exelon Corporation's Social Links
Quick Insights into Exelon Corporation Customer Service
Exelon Corporation's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Female customers.
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Ranked Exelon Corporation Customer Service the Highest
Ranked Exelon Corporation Customer Service the Lowest
Exelon Corporation Customer Service Score by Gender
Male customers rated Exelon Corporation's Customer Service score 0.9 stars higher than Female customers.
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Male
4/5
Female
3.1/5
Exelon Corporation Customer Service Score by Ethnicity
Exelon Corporation's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Exelon Corporation Customer Service Score by Age
Exelon Corporation's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
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0
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40
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| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
41-45 4.2 | 41-45 | 4.2 |
Exelon Corporation Customer Service Score by Usage
Exelon Corporation's Customer Service score was rated the highest by customers who have used Exelon Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Exelon Corporation Customer Service Score by Industry
Exelon Corporation's Customer Service score was rated 4 stars by Tech industry customers.
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Exelon Corporation Customer Service vs. Competitors
Compared to its competitors, Exelon Corporation's Customer Service score is rated right above PECO Energy, and is preceded by Engie.
| COMPANY | Customer Service Score | |
|---|---|---|
| Entergy | 3.7/5 |
| Engie | 3.7/5 |
| Exelon Corporation | 3.6/5 |
| PECO Energy | 3.1/5 |
| Sempra Energy | 2.9/5 |
| PPL | 2.4/5 |
| National Grid | 2.3/5 |
| Dynegy | 2.2/5 |
| Luminant | N/A |
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Customer Service for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Exelon Corporation's Customer Service score is rated right above Ford Motor Company, and is preceded by 3M.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4/5 |
| Honda | 4/5 |
| Tesla | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.8/5 |
| 3M | 3.8/5 |
| Exelon Corporation | 3.6/5 |
| Ford Motor Company | 3.4/5 |
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Exelon Corporation as an Employer
4.2/5
Exelon Corporation has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Exelon Corporation scored a 21 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Exelon Corporation would recommend the brand to a friend. ENPS measures how likely Exelon Corporation employees would recommend working at Exelon Corporation to a friend.
Net Promoter Score
21
NPS Score
| 48% | Promoters |
|---|---|
| 25% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 48% | Promoters |
|---|---|
| 23% | Passive |
| 29% | Detractors |
Global Ranking Snapshot
Exelon Corporation is ranked #586 in the Global Top 100 Brands. It ranks just behind Irvine Company and just ahead of Infiniti.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
584 |  | Rackspace Technology |  | Amar Maletira | Tech |
585 |  | Irvine Company |  | Donald Bren | Business and Consumer Services |
586 | | Exelon Corporation | | Christopher Crane | Energy and Manufacturing |
587 |  | Infiniti |  | Johan De Nysschen | Automotive and Transportation |
588 |  | Booking.com |  | Glenn D. Fogel | Tech |
589 |  | Specialized Bicycle Components |  | Mike Sinyard | Retail |
590 |  | Hobby Lobby |  | David Green | Retail |
Energy and Manufacturing Ranking Snapshot
Exelon Corporation is ranked #46 in the Energy and Manufacturing Industry. It ranks just behind NXP Semiconductors and just ahead of Clean Harbors.
| RANK | COMPANY | Location | |
|---|---|---|---|
44 |  | Owens Corning | Toledo, OH |
45 |  | NXP Semiconductors | |
46 | | Exelon Corporation | Chicago, IL |
47 |  | Clean Harbors | Norwell, MA |
48 |  | Builders FirstSource | Irving, TX |
49 |  | Schlumberger | |
50 |  | Raytheon Technologies | Waltham, MA |
