
Entergy engages primarily in electric power production and retail distribution operations. Entergy’s brand is ranked #847 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Entergy. When compared to other organizations within the Energy and Manufacturing industry, Entergy is ranked #75. Among its major competitors, Entergy is ranked in 1st place for NPS while Exelon Corporation is 2nd, and Alibaba Group Holding Limited is 3rd.Their current market cap is $20.03B
Entergy's Net Promoter Score (NPS) is a 21 with 51% Promoters, 19% Passives, and 30% Detractors. Net Promoter Score tracks whether Entergy's customers would recommend using the product based on a scale of -100 to 100.
| 51% | Promoters |
|---|---|
| 19% | Passives |
| 30% | Detractors |
| Summary | Date | Score |
|---|---|---|
Apr 2024 18 | Apr 2024 | 18 |
May 2024 20 | May 2024 | 20 |
Jun 2024 21 | Jun 2024 | 21 |
Sep 2024 19 | Sep 2024 | 19 |
Jan 2025 20 | Jan 2025 | 20 |
Feb 2025 19 | Feb 2025 | 19 |
Apr 2025 19 | Apr 2025 | 19 |
Jun 2025 19 | Jun 2025 | 19 |
Aug 2025 19 | Aug 2025 | 19 |
Sep 2025 20 | Sep 2025 | 20 |
Oct 2025 19 | Oct 2025 | 19 |
Nov 2025 21 | Nov 2025 | 21 |
Entergy is ranked first for NPS among its competitors. Exelon Corporation and DTE Energy come in second and third, with Xcel Energy coming in at #4. Among those competitors, it is the third most valued company behind Exelon Corporation.
![]() Entergy | ![]() Exelon Corporation | ![]() DTE Energy | ![]() Xcel Energy | |
| Global Ranking | #847 | #586 | #698 | #702 |
| NPS | 21 | 21 | -30 | -42 |
| Valuation Updated every 24 hours for public companies | $20.03B | $42.89B | $4.99B | $35.91B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Entergy's NPS 48 points higher than Male customers.
Entergy's NPS was rated 18 by Male customers on Comparably.
Entergy's NPS was rated 66 by Female customers on Comparably.
Entergy's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 15 | Caucasian | 15 |
African American/Black 50 | African American/Black | 50 |
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Entergy's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Entergy's NPS was rated the highest by customers who have used Entergy's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 80 | 2 to 5 Years | 80 |
Over 10 Years 40 | Over 10 Years | 40 |
Compared to its competitors, Entergy's NPS is rated right above Exelon Corporation.
In the Energy and Manufacturing industry, Entergy's NPS is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Toyota | 43 |
![]() | Mercedes-Benz USA | 39 |
![]() | Honda | 37 |
![]() | Audi | 34 |
![]() | Tesla | 29 |
![]() | 3M | 22 |
![]() | Stanley Black & Decker | 22 |
![]() | Entergy | 21 |
![]() | Ford Motor Company | 13 |
Out of the 6 Entergy customer reviews 3 were positive and 3 were constructive. Entergy customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Entergy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Female customers rated Entergy's Customer Loyalty score 9% higher than Male customers.
Entergy's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Entergy's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
36-40 100% | 36-40 | 100% |
41-45 74% | 41-45 | 74% |
46-50 78% | 46-50 | 78% |
51-55 100% | 51-55 | 100% |
66+ 70% | 66+ | 70% |
Entergy's Customer Loyalty score was rated the highest by customers who have used Entergy's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Entergy's Customer Loyalty score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Entergy's Customer Loyalty score is rated right above Alibaba Group Holding Limited, and is preceded by Spark Energy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Spark Energy | 100% |
![]() | Entergy | 84% |
![]() | Alibaba Group Holding Limited | 83% |
![]() | FirstEnergy | 78% |
![]() | Exelon Corporation | 77% |
![]() | Xcel Energy | 74% |
![]() | Southern California Edison | 71% |
![]() | DTE Energy | 70% |
![]() | Portland General Electric Company | 66% |
![]() | CenterPoint Energy | 66% |
In the Energy and Manufacturing industry, Entergy's Customer Loyalty score is rated right above Audi, and is preceded by Honda.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Honda | 86% |
![]() | Entergy | 84% |
![]() | Audi | 84% |
![]() | Mercedes-Benz USA | 84% |
![]() | Toyota | 83% |
![]() | Stanley Black & Decker | 82% |
![]() | 3M | 80% |
![]() | Ford Motor Company | 80% |
![]() | Tesla | 77% |
Entergy has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Entergy’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Entergy's product the highest. Reviewers from the Tech industry rated Entergy the lowest at 3.2.
Entergy's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.
Female customers rated Entergy's Product Quality score 0.2 stars higher than Male customers.
Entergy's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Entergy's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
31-35 4.7 | 31-35 | 4.7 |
36-40 4.5 | 36-40 | 4.5 |
41-45 4.2 | 41-45 | 4.2 |
46-50 3.4 | 46-50 | 3.4 |
51-55 3.5 | 51-55 | 3.5 |
66+ 2 | 66+ | 2 |
Entergy's Product Quality score was rated the highest by customers who have used Entergy's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Entergy's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Entergy's Product Quality score is rated right above FirstEnergy, and is preceded by Exelon Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Alibaba Group Holding Limited | 3.8/5 |
![]() | Exelon Corporation | 3.5/5 |
![]() | Entergy | 3.5/5 |
![]() | FirstEnergy | 3/5 |
![]() | Southern California Edison | 2.7/5 |
![]() | Portland General Electric Company | 2.7/5 |
![]() | Xcel Energy | 2.6/5 |
![]() | Spark Energy | 2.5/5 |
![]() | DTE Energy | 2.4/5 |
![]() | CenterPoint Energy | 2.2/5 |
In the Energy and Manufacturing industry, Entergy's Product Quality score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Mercedes-Benz USA | 4.2/5 |
![]() | Honda | 4.1/5 |
![]() | Toyota | 4.1/5 |
![]() | Tesla | 3.9/5 |
![]() | 3M | 3.9/5 |
![]() | Audi | 3.9/5 |
![]() | Stanley Black & Decker | 3.8/5 |
![]() | Entergy | 3.5/5 |
![]() | Ford Motor Company | 3.5/5 |
Entergy has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Tech industry think that they had the lowest ROI from Entergy.
Entergy's ROI score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.
Female customers rated Entergy's ROI score 0.3 stars higher than Male customers.
Entergy's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Entergy's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
36-40 4.5 | 36-40 | 4.5 |
41-45 4.2 | 41-45 | 4.2 |
46-50 3.6 | 46-50 | 3.6 |
51-55 5 | 51-55 | 5 |
66+ 1.8 | 66+ | 1.8 |
Entergy's ROI score was rated the highest by customers who have used Entergy's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Entergy's ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Entergy's ROI score is rated right above FirstEnergy, and is preceded by Alibaba Group Holding Limited.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Spark Energy | 4/5 |
![]() | Exelon Corporation | 3.7/5 |
![]() | Alibaba Group Holding Limited | 3.7/5 |
![]() | Entergy | 3.6/5 |
![]() | FirstEnergy | 2.7/5 |
![]() | Portland General Electric Company | 2.5/5 |
![]() | Southern California Edison | 2.4/5 |
![]() | DTE Energy | 2.2/5 |
![]() | Xcel Energy | 2.2/5 |
![]() | CenterPoint Energy | 1.9/5 |
In the Energy and Manufacturing industry, Entergy's ROI score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Toyota | 4/5 |
![]() | Mercedes-Benz USA | 4/5 |
![]() | Honda | 3.9/5 |
![]() | Tesla | 3.9/5 |
![]() | 3M | 3.8/5 |
![]() | Audi | 3.8/5 |
![]() | Stanley Black & Decker | 3.7/5 |
![]() | Entergy | 3.6/5 |
![]() | Ford Motor Company | 3.4/5 |
Entergy has an overall Customer Satisfaction score of 65 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Entergy's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Asian or Pacific Islander customers.
Entergy's Customer Satisfaction score was rated 73 by both Female and Male customers on Comparably.
Very Satisfied | 47% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Very Satisfied | 46% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 27% |
Entergy's Customer Satisfaction (CSAT) score was rated 69% according to Caucasian users and customers.
Entergy's Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.
Entergy's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Entergy's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 83% | |||||||||||||||
| 46-50 | 75% | |||||||||||||||
| 51-55 | 67% |
Entergy's Customer Satisfaction score was rated the highest by customers who have used Entergy's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Entergy's Customer Satisfaction score was rated 57 points by Tech industry customers.
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}Compared to its competitors, Entergy's Customer Satisfaction score is rated right above Exelon Corporation, and is preceded by Alibaba Group Holding Limited.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Alibaba Group Holding Limited | 84% |
![]() | Entergy | 65% |
![]() | Exelon Corporation | 65% |
![]() | FirstEnergy | 59% |
![]() | Southern California Edison | 46% |
![]() | Portland General Electric Company | 34% |
![]() | Xcel Energy | 32% |
![]() | DTE Energy | 30% |
![]() | CenterPoint Energy | 20% |
![]() | Spark Energy | 0% |
In the Energy and Manufacturing industry, Entergy's Customer Satisfaction score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Toyota | 82% |
![]() | Honda | 81% |
![]() | Mercedes-Benz USA | 80% |
![]() | 3M | 75% |
![]() | Tesla | 74% |
![]() | Audi | 74% |
![]() | Stanley Black & Decker | 70% |
![]() | Entergy | 65% |
![]() | Ford Motor Company | 61% |
Entergy has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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New Orleans, LA
www.entergy.com
Entergy's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.
Female customers rated Entergy's Customer Service score 0.5 stars higher than Male customers.
Entergy's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Entergy's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
36-40 4.7 | 36-40 | 4.7 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3.6 | 46-50 | 3.6 |
51-55 5 | 51-55 | 5 |
66+ 2 | 66+ | 2 |
Entergy's Customer Service score was rated the highest by customers who have used Entergy's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Entergy's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Entergy's Customer Service score is rated right above Alibaba Group Holding Limited.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Entergy | 3.7/5 |
![]() | Alibaba Group Holding Limited | 3.7/5 |
![]() | Exelon Corporation | 3.6/5 |
![]() | FirstEnergy | 2.9/5 |
![]() | Portland General Electric Company | 2.7/5 |
![]() | Southern California Edison | 2.6/5 |
![]() | Xcel Energy | 2.4/5 |
![]() | DTE Energy | 2.3/5 |
![]() | CenterPoint Energy | 1.9/5 |
![]() | Spark Energy | 1.5/5 |
In the Energy and Manufacturing industry, Entergy's Customer Service score is rated right above Ford Motor Company, and is preceded by 3M.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Mercedes-Benz USA | 4.1/5 |
![]() | Toyota | 4/5 |
![]() | Honda | 4/5 |
![]() | Tesla | 3.8/5 |
![]() | Audi | 3.8/5 |
![]() | Stanley Black & Decker | 3.8/5 |
![]() | 3M | 3.8/5 |
![]() | Entergy | 3.7/5 |
![]() | Ford Motor Company | 3.4/5 |
Entergy has a 4.1/5 stars for its overall company culture rated by their employees

Entergy scored a 21 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Entergy would recommend the brand to a friend. ENPS measures how likely Entergy employees would recommend working at Entergy to a friend.
| 51% | Promoters |
|---|---|
| 19% | Passive |
| 30% | Detractors |
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
Entergy is ranked #847 in the Global Top 100 Brands. It ranks just behind Faurecia and just ahead of PVH.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
845 | ![]() | Doctor on Demand | ![]() | Hill Ferguson | Health and Wellness |
846 | ![]() | Faurecia | ![]() | Patrick Koller | Automotive and Transportation |
847 | ![]() | Entergy | ![]() | Leo Denault | Energy and Manufacturing |
848 | ![]() | PVH | ![]() | Stefan Larsson | Fashion and Beauty |
849 | ![]() | Tenneco | ![]() | Brian Kesseler | Automotive and Transportation |
850 | ![]() | Coca-Cola Enterprises | ![]() | John Brock | Food and Beverages |
851 | ![]() | Golden Hippo | ![]() | Mark Clemens | Business and Consumer Services |
Entergy is ranked #75 in the Energy and Manufacturing Industry. It ranks just behind International Paper and just ahead of Volvo Trucks.
| RANK | COMPANY | Location | |
|---|---|---|---|
73 | ![]() | ASML | |
74 | ![]() | International Paper | Moscow, TN |
75 | ![]() | Entergy | New Orleans, LA |
76 | ![]() | Volvo Trucks | |
77 | ![]() | Sasol Ltd. | Johannesburg, CA |
78 | ![]() | Trane | Piscataway, NJ |
79 | ![]() | Valero Energy Corporation | San Antonio, TX |