41
NPS
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Ranked
#77
Energy and Manufacturing Brands
Brand Page
Sasol Ltd.
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Sasol Ltd. is ranked #77 in Energy and Manufacturing Brands
Sasol Ltd. is ranked #77 in Energy and Manufacturing Brands
About Sasol Ltd. Brand
"Sasol develops and commercializes synthetic fuel, liquid fuels, chemicals and electricity in South Africa." Sasol Ltd.’s brand is ranked #873 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Sasol Ltd.. When compared to other organizations within the Energy and Manufacturing industry, Sasol Ltd. is ranked #77. Among its major competitors, Sasol Ltd. is ranked in 3rd place for NPS while Anglo American is 1st, and Sappi is 2nd.Their current market cap is $9.46B
Brand at a Glance
87%
Customer Loyalty
4.4/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Sasol Ltd. Ranking
- #873 in Global Best Brands
- #77 in Energy and Manufacturing
- #3 / 3 of its competitors
Sasol Ltd. NPS
Sasol Ltd.'s Net Promoter Score (NPS) is a 41 with 60% Promoters, 21% Passives, and 19% Detractors. Net Promoter Score tracks whether Sasol Ltd.'s customers would recommend using the product based on a scale of -100 to 100.
Sasol Ltd. Overall NPS
| 60% | Promoters |
|---|---|
| 21% | Passives |
| 19% | Detractors |
Sasol Ltd. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 37 | Nov 2023 | 37 |
Jan 2024 34 | Jan 2024 | 34 |
Feb 2024 36 | Feb 2024 | 36 |
Mar 2024 37 | Mar 2024 | 37 |
Aug 2024 40 | Aug 2024 | 40 |
Sep 2024 40 | Sep 2024 | 40 |
Oct 2024 39 | Oct 2024 | 39 |
Jan 2025 41 | Jan 2025 | 41 |
Apr 2025 41 | Apr 2025 | 41 |
May 2025 40 | May 2025 | 40 |
Aug 2025 40 | Aug 2025 | 40 |
Nov 2025 41 | Nov 2025 | 41 |
How Other Brands Compare
Sasol Ltd. is ranked third for NPS among its competitors. Anglo American and Sappi come in first and second. Among those competitors, it is the third most valued company.
Sasol Ltd. |  Anglo American |  Sappi | |
| Global Ranking | #873 | #- | #- |
| NPS | 41 | 100 | 72 |
| Valuation Updated every 24 hours for public companies | $9.46B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sasol Ltd. NPS by Gender
Male customers rated Sasol Ltd.'s NPS 8 points higher than Female customers.
Male
55
Sasol Ltd.'s NPS was rated 55 by Male customers on Comparably.
73%
Promoters
9%
Passives
18%
Detractors
Female
47
Sasol Ltd.'s NPS was rated 47 by Female customers on Comparably.
62%
Promoters
23%
Passives
15%
Detractors
Sasol Ltd. NPS by Ethnicity
Sasol Ltd.'s NPS was rated 59 points by African American/Black customers on Comparably.
-100
-50
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| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 59 | African American/Black | 59 |
Sasol Ltd. NPS by Age
Sasol Ltd.'s NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sasol Ltd. NPS by Usage
Sasol Ltd.'s NPS was rated the highest by customers who have used Sasol Ltd.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 61 | 1 to 2 Years | 61 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 67 | Over 10 Years | 67 |
Sasol Ltd. NPS vs. Competitors
Compared to its competitors, Sasol Ltd.'s NPS is rated right below Sappi.
| COMPANY | NPS Score | |
|---|---|---|
| Anglo American | 100 |
| Sappi | 72 |
| Sasol Ltd. | 41 |
Sasol Ltd. NPS vs Companies in Energy and Manufacturing
In the Energy and Manufacturing industry, Sasol Ltd.'s NPS is rated right above Mercedes-Benz USA, and is preceded by Toyota.
| COMPANY | NPS Score | |
|---|---|---|
 | Toyota | 43 |
| Sasol Ltd. | 41 |
 | Mercedes-Benz USA | 39 |
 | Honda | 37 |
 | Audi | 34 |
 | Tesla | 29 |
 | 3M | 22 |
 | Stanley Black & Decker | 22 |
 | Ford Motor Company | 13 |
Sasol Ltd. Customer Reviews
Out of the 5 Sasol Ltd. customer reviews 5 were positive and 0 were constructive. Sasol Ltd. customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Sasol Ltd. Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Sasol Ltd. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sasol Ltd. Customer Loyalty Score by Gender
Male customers rated Sasol Ltd.'s Customer Loyalty score 7% higher than Female customers.
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Male
100%
Yes
Female
93%
Yes
Sasol Ltd. Customer Loyalty Score by Ethnicity
Sasol Ltd.'s Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
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100
out of 100
African American/Black
Sasol Ltd. Customer Loyalty Score by Age
Sasol Ltd.'s Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
Sasol Ltd. Customer Loyalty Score by Usage
Sasol Ltd.'s Customer Loyalty score was rated the highest by customers who have used Sasol Ltd.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sasol Ltd. Customer Loyalty Score by Industry
Sasol Ltd.'s Customer Loyalty score was rated 100% by both Accounting and Tech industry customers.
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Sasol Ltd. Customer Loyalty vs. Competitors
Compared to its competitors, Sasol Ltd.'s Customer Loyalty score is rated right above Sappi, and is preceded by Anglo American.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Anglo American | 100% |
| Sasol Ltd. | 87% |
| Sappi | 76% |
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Customer Loyalty for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Sasol Ltd.'s Customer Loyalty score is rated right above Honda.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sasol Ltd. | 87% |
| Honda | 86% |
| Audi | 84% |
| Mercedes-Benz USA | 84% |
| Toyota | 83% |
| Stanley Black & Decker | 82% |
| 3M | 80% |
| Ford Motor Company | 80% |
| Tesla | 77% |
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Sasol Ltd. Product Quality
4.4/5
Sasol Ltd. has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Sasol Ltd. Product Information
Sasol Ltd.’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sasol Ltd.'s product the highest. Reviewers from the Accounting industry rated Sasol Ltd. the lowest at 4.3.
- Website
- http://www.sasol.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Quick Insights into Sasol Ltd. Product Quality
Sasol Ltd.'s Product Quality score was rated highest by customers who have used Sasol Ltd.'s products/services for 1 to 2 Years, and rated lowest by customers who have used Sasol Ltd.'s products/services for Less than 1 Year.
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Ranked Sasol Ltd. Product Quality the Highest
Ranked Sasol Ltd. Product Quality the Lowest
Sasol Ltd. Product Quality Score by Gender
Sasol Ltd.'s Product Quality score was rated 4.4 by both Female and Male customers on Comparably.
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Male
4.4/5
Female
4.4/5
Sasol Ltd. Product Quality Score by Ethnicity
Sasol Ltd.'s Product Quality score was rated 4.5 stars by African American/Black customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Sasol Ltd. Product Quality Score by Age
Sasol Ltd.'s Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.2 | 31-35 | 4.2 |
Sasol Ltd. Product Quality Score by Usage
Sasol Ltd.'s Product Quality score was rated the highest by customers who have used Sasol Ltd.'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Sasol Ltd. Product Quality Score by Industry
Sasol Ltd.'s Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Sasol Ltd. Product Quality vs. Competitors
Compared to its competitors, Sasol Ltd.'s Product Quality score is rated right above Sappi, and is preceded by Anglo American.
| COMPANY | Product Quality Score | |
|---|---|---|
| Anglo American | 4.5/5 |
| Sasol Ltd. | 4.4/5 |
| Sappi | 3.8/5 |
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Product Quality for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Sasol Ltd.'s Product Quality score is rated right above Mercedes-Benz USA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sasol Ltd. | 4.4/5 |
| Mercedes-Benz USA | 4.2/5 |
| Honda | 4.1/5 |
| Toyota | 4.1/5 |
| Tesla | 3.9/5 |
| 3M | 3.9/5 |
| Audi | 3.9/5 |
| Stanley Black & Decker | 3.8/5 |
| Ford Motor Company | 3.5/5 |
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Sasol Ltd. Pricing
Sasol Ltd. ROI & Value For Money
4/5
Sasol Ltd. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Sasol Ltd. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Sasol Ltd..
Quick Insights into Sasol Ltd. ROI
Sasol Ltd.'s ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Sasol Ltd.'s products/services for Less than 1 Year.
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Ranked Sasol Ltd. ROI the Highest
Ranked Sasol Ltd. ROI the Lowest
Sasol Ltd. ROI Score by Gender
Female customers rated Sasol Ltd.'s ROI score 0.5 stars higher than Male customers.
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Male
3.7/5
Female
4.2/5
Sasol Ltd. ROI Score by Ethnicity
Sasol Ltd.'s ROI score was rated 3.9 stars by African American/Black customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.9 | African American/Black | 3.9 |
Sasol Ltd. ROI Score by Age
Sasol Ltd.'s ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4 | 31-35 | 4 |
Sasol Ltd. ROI Score by Usage
Sasol Ltd.'s ROI score was rated the highest by customers who have used Sasol Ltd.'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Sasol Ltd. ROI Score by Industry
Sasol Ltd.'s ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Sasol Ltd. Pricing vs. Competitors
Compared to its competitors, Sasol Ltd.'s ROI score is rated right below Anglo American.
| COMPANY | Pricing Score | |
|---|---|---|
| Sappi | 4.2/5 |
| Anglo American | 4/5 |
| Sasol Ltd. | 4/5 |
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ROI for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Sasol Ltd.'s ROI score is rated right above Mercedes-Benz USA, and is preceded by Toyota.
| COMPANY | Pricing Score | |
|---|---|---|
| Toyota | 4/5 |
| Sasol Ltd. | 4/5 |
| Mercedes-Benz USA | 4/5 |
| Honda | 3.9/5 |
| Tesla | 3.9/5 |
| 3M | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.7/5 |
| Ford Motor Company | 3.4/5 |
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Sasol Ltd. Customer Satisfaction (CSAT)
Sasol Ltd. Customer Satisfaction (CSAT) Score
90 / 100
Sasol Ltd. has an overall Customer Satisfaction score of 90 rated by its users and customers.
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Very Satisfied
46%
Satisfied
44%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
2%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sasol Ltd. Customer Satisfaction
Sasol Ltd.'s Customer Satisfaction score was rated highest by customers who have used Sasol Ltd.'s products/services for 1 to 2 Years, and rated lowest by customers from the Accounting industry.
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Ranked Sasol Ltd. Customer Satisfaction the Highest
Ranked Sasol Ltd. Customer Satisfaction the Lowest
Sasol Ltd. Customer Satisfaction Score by Gender
Female customers rated Sasol Ltd.'s Customer Satisfaction score 8 points higher than Male customers.
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83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
91 / 100
FemaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 46% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sasol Ltd. Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Sasol Ltd. Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Sasol Ltd. Customer Satisfaction Score by Age
Sasol Ltd.'s Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 31-35 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% |
Sasol Ltd. Customer Satisfaction Score by Usage
Sasol Ltd.'s Customer Satisfaction score was rated the highest by customers who have used Sasol Ltd.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sasol Ltd. Customer Satisfaction Score by Industry
Sasol Ltd.'s Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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"label": "Tech",
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}Sasol Ltd. Customer Satisfaction vs. Competitors
Compared to its competitors, Sasol Ltd.'s Customer Satisfaction score is rated right above Sappi, and is preceded by Anglo American.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Anglo American | 100% |
| Sasol Ltd. | 90% |
| Sappi | 80% |
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Customer Satisfaction for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Sasol Ltd.'s Customer Satisfaction score is rated right above Toyota.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sasol Ltd. | 90% |
| Toyota | 82% |
| Honda | 81% |
| Mercedes-Benz USA | 80% |
| 3M | 75% |
| Tesla | 74% |
| Audi | 74% |
| Stanley Black & Decker | 70% |
| Ford Motor Company | 61% |
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Sasol Ltd. Customer Service
4.2/5
Sasol Ltd. has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Sasol Ltd.'s Customer Service
Address
Johannesburg, CA
Website
http://www.sasol.com/
Quick Insights into Sasol Ltd. Customer Service
Sasol Ltd.'s Customer Service score was rated highest by customers who have used Sasol Ltd.'s products/services for 2 to 5 Years, and rated lowest by customers who have used Sasol Ltd.'s products/services for 5 to 10 Years.
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Ranked Sasol Ltd. Customer Service the Highest
Ranked Sasol Ltd. Customer Service the Lowest
Sasol Ltd. Customer Service Score by Gender
Female customers rated Sasol Ltd.'s Customer Service score 0.4 stars higher than Male customers.
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Male
4/5
Female
4.4/5
Sasol Ltd. Customer Service Score by Ethnicity
Sasol Ltd.'s Customer Service score was rated 4.3 stars by African American/Black customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.3 | African American/Black | 4.3 |
Sasol Ltd. Customer Service Score by Age
Sasol Ltd.'s Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.7 | 26-30 | 4.7 |
31-35 4.3 | 31-35 | 4.3 |
Sasol Ltd. Customer Service Score by Usage
Sasol Ltd.'s Customer Service score was rated the highest by customers who have used Sasol Ltd.'s products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Sasol Ltd. Customer Service Score by Industry
Sasol Ltd.'s Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Sasol Ltd. Customer Service vs. Competitors
Compared to its competitors, Sasol Ltd.'s Customer Service score is rated right above Anglo American, and is preceded by Sappi.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sappi | 4.3/5 |
| Sasol Ltd. | 4.2/5 |
| Anglo American | 4/5 |
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Customer Service for Other Energy and Manufacturing Brands
In the Energy and Manufacturing industry, Sasol Ltd.'s Customer Service score is rated right above Mercedes-Benz USA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sasol Ltd. | 4.2/5 |
| Mercedes-Benz USA | 4.1/5 |
| Toyota | 4/5 |
| Honda | 4/5 |
| Tesla | 3.8/5 |
| Audi | 3.8/5 |
| Stanley Black & Decker | 3.8/5 |
| 3M | 3.8/5 |
| Ford Motor Company | 3.4/5 |
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Sasol Ltd. as an Employer
3.3/5
Sasol Ltd. has a 3.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Sasol Ltd. scored a 41 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Sasol Ltd. would recommend the brand to a friend. ENPS measures how likely Sasol Ltd. employees would recommend working at Sasol Ltd. to a friend.
Net Promoter Score
41
NPS Score
| 60% | Promoters |
|---|---|
| 21% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
Global Ranking Snapshot
Sasol Ltd. is ranked #873 in the Global Top 100 Brands. It ranks just behind Automattic and just ahead of Decathlon.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
871 |  | ZS |  | Chris Wright | Business and Consumer Services |
872 |  | Automattic |  | Matt Mullenweg | Tech |
873 | | Sasol Ltd. | | Bongani Nqwababa | Energy and Manufacturing |
874 |  | Decathlon |  | Retail | |
875 |  | Arup |  | Alan Belfield | Health and Wellness |
876 |  | SABMiller | | Food and Beverages | |
877 |  | Macquarie Group |  | Shemara Wikramanayake | Banking and Financial Services |
Energy and Manufacturing Ranking Snapshot
Sasol Ltd. is ranked #77 in the Energy and Manufacturing Industry. It ranks just behind Volvo Trucks and just ahead of Trane.
| RANK | COMPANY | Location | |
|---|---|---|---|
75 |  | Entergy | New Orleans, LA |
76 |  | Volvo Trucks | |
77 | | Sasol Ltd. | Johannesburg, CA |
78 |  | Trane | Piscataway, NJ |
79 |  | Valero Energy Corporation | San Antonio, TX |
80 |  | Fluor Corporation | Irving, TX |
81 |  | Eaton | Cleveland, OH |
