Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Goodyear is

Ranked

#17

Energy and Manufacturing Brands

Brand Page

Goodyear

Marketing or Exec? Claim Your Free Account

Goodyear

Rate this Brand

Goodyear is ranked #17 in Energy and Manufacturing Brands

About Goodyear's Brand

We enable mobility to keep the world moving. Goodyear’s brand is ranked #193 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Goodyear. When compared to other organizations within the Energy and Manufacturing industry, Goodyear is ranked #17. Among its major competitors, Goodyear is ranked in 5th place for NPS while Pirelli & C. is 1st, and Michelin is 2nd. Overall, Goodyear has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $4.05B

Brand at a Glance

73%

Customer Loyalty

3.6/5

Product Quality

3.6/5

Pricing

3.8/5

Customer Service

Goodyear Ranking

Goodyear NPS

Goodyear's Net Promoter Score (NPS) is a 12 with 48% Promoters, 16% Passives, and 36% Detractors. Net Promoter Score tracks whether Goodyear's customers would recommend using the product based on a scale of -100 to 100.

Goodyear Overall NPS

NPS

48%	Promoters
16%	Passives
36%	Detractors

Goodyear NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2024 16	Jun 2024	16
Jul 2024 14	Jul 2024	14
Aug 2024 15	Aug 2024	15
Sep 2024 14	Sep 2024	14
Oct 2024 16	Oct 2024	16
Nov 2024 15	Nov 2024	15
Dec 2024 14	Dec 2024	14
Jan 2025 14	Jan 2025	14
Feb 2025 13	Feb 2025	13
Mar 2025 14	Mar 2025	14
Apr 2025 13	Apr 2025	13
May 2025 13	May 2025	13

How Other Brands Compare

Goodyear is ranked #4 for NPS among its competitors. Pirelli & C. and Michelin come in first and second, with Continental coming in at third. Among those competitors, it is the lowest valued company behind Michelin.

	Goodyear	Michelin	Continental	Pirelli & C.
Global Ranking	#193	#290	#-	#-
NPS	12	39	21	50
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	-
Valuation Updated every 24 hours for public companies	$4.05B	$27.04B	$9.45B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Goodyear NPS by Gender

Male customers rated Goodyear's NPS 16 points higher than Female customers.

Male

Goodyear's NPS was rated 24 by Male customers on Comparably.

54%

Promoters

16%

Passives

30%

Detractors

Female

Goodyear's NPS was rated 8 by Female customers on Comparably.

46%

Promoters

16%

Passives

38%

Detractors

Goodyear NPS by Ethnicity

Goodyear's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 17	Caucasian	17
Hispanic or Latino 20	Hispanic or Latino	20
African American/Black -1	African American/Black	-1
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other 40	Other	40

Goodyear NPS by Age

Goodyear's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

26-30

43%

14%

43%

31-35

40%

60%

36-40

71%

15%

14%

41-45

67%

33%

46-50

44%

12%

44%

51-55

25%

75%

56-60

50%

61-65

100%

66+

42%

29%

Goodyear NPS by Usage

Goodyear's NPS was rated the highest by customers who have used Goodyear's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years -26	1 to 2 Years	-26
2 to 5 Years 18	2 to 5 Years	18
5 to 10 Years -20	5 to 10 Years	-20
Over 10 Years 37	Over 10 Years	37

Goodyear NPS vs. Competitors

Compared to its competitors, Goodyear's NPS is rated right above Kumho Tire USA, and is preceded by Bridgestone Americas.

COMPANY		NPS Score
	Pirelli & C.	50
	Michelin	39
	Continental	21
	Bridgestone Americas	15
	Goodyear	12
	Kumho Tire USA	0

Goodyear NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Goodyear's NPS is rated right below Ford Motor Company.

COMPANY		NPS Score
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	Tesla	29
	3M	22
	Stanley Black & Decker	22
	Ford Motor Company	13
	Goodyear	12

Goodyear Customer Reviews

Out of the 14 Goodyear customer reviews 13 were positive and 1 was constructive. Goodyear customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Goodyear Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Goodyear users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

73%

27%

Goodyear Customer Loyalty Score by Gender

Male customers rated Goodyear's Customer Loyalty score 6% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Goodyear.

Male

78%

Yes

Female

72%

Yes

Goodyear Customer Loyalty Score by Ethnicity

Goodyear's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Goodyear.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Other

Goodyear Customer Loyalty Score by Age

Goodyear's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Goodyear.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 49%	26-30	49%
31-35 82%	31-35	82%
36-40 74%	36-40	74%
41-45 100%	41-45	100%
46-50 80%	46-50	80%
51-55 55%	51-55	55%
56-60 100%	56-60	100%
61-65 82%	61-65	82%
66+ 74%	66+	74%

Goodyear Customer Loyalty Score by Usage

Goodyear's Customer Loyalty score was rated the highest by customers who have used Goodyear's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

1 to 2 Years	66%
2 to 5 Years	75%
5 to 10 Years	64%
Over 10 Years	89%

Goodyear Customer Loyalty Score by Industry

Goodyear's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Aerospace and Aviation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	64%
Accounting	74%
Aerospace and Aviation	55%
Automotive and Transportation	100%
Transportation	70%

Goodyear Customer Loyalty vs. Competitors

Compared to its competitors, Goodyear's Customer Loyalty score is rated right above Kumho Tire USA, and is preceded by Bridgestone Americas.

COMPANY		Customer Loyalty Score
	Pirelli & C.	100%
	Michelin	81%
	Continental	76%
	Bridgestone Americas	74%
	Goodyear	73%
	Kumho Tire USA	N/A

Unlock Goodyear Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Goodyear Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Goodyear's Customer Loyalty score is rated right below Tesla.

COMPANY		Customer Loyalty Score
	Honda	86%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	Stanley Black & Decker	82%
	3M	80%
	Ford Motor Company	80%
	Tesla	77%
	Goodyear	73%

Unlock Goodyear Customer Loyalty vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full Goodyear Customer Loyalty vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

Goodyear Product Quality

3.6/5

Goodyear has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Goodyear's overall Product Quality score rated by its users and customers.

Goodyear Product Information

Goodyear’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Goodyear's product the highest. Reviewers from the Tech industry rated Goodyear the lowest at 3.3.

Website: https://corporate.goodyear.com

Company Size: 10,000+ Employees

Industry

Automotive and Transportation

Quick Insights into Goodyear Product Quality

Goodyear's Product Quality score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 51-55.

Sign Up to unlock insights into how customers have ranked Goodyear's Product Quality.

Ranked Goodyear Product Quality the Highest

Automotive and Transportation	5
61-65	4.8
Other	4.6

Ranked Goodyear Product Quality the Lowest

Hispanic or Latino	3.2
5 to 10 Years	3
51-55	1.6

Goodyear Product Quality Score by Gender

Male customers rated Goodyear's Product Quality score 0.5 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Goodyear.

Male

3.7/5

Female

3.2/5

Goodyear Product Quality Score by Ethnicity

Goodyear's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Goodyear.

Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
Hispanic or Latino 3.2	Hispanic or Latino	3.2
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 4.6	Other	4.6

Goodyear Product Quality Score by Age

Goodyear's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Goodyear.

Summary	Age	Score
26-30 3	26-30	3
31-35 3.2	31-35	3.2
36-40 4.1	36-40	4.1
41-45 4.5	41-45	4.5
46-50 3.8	46-50	3.8
51-55 1.6	51-55	1.6
56-60 2.6	56-60	2.6
61-65 4.8	61-65	4.8
66+ 3.5	66+	3.5

Goodyear Product Quality Score by Usage

Goodyear's Product Quality score was rated the highest by customers who have used Goodyear's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

1 to 2 Years	3.4
2 to 5 Years	3.8
5 to 10 Years	3
Over 10 Years	3.7

Goodyear Product Quality Score by Industry

Goodyear's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.3
Accounting	3.8
Aerospace and Aviation	3.4
Automotive and Transportation	5
Transportation	4.3

Goodyear Product Quality vs. Competitors

Compared to its competitors, Goodyear's Product Quality score is rated right above Bridgestone Americas, and is preceded by Continental.

COMPANY		Product Quality Score
	Pirelli & C.	5/5
	Michelin	4.1/5
	Continental	3.9/5
	Goodyear	3.6/5
	Bridgestone Americas	3.4/5
	Kumho Tire USA	2.5/5

Unlock Goodyear Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Goodyear Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Goodyear's Product Quality score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		Product Quality Score
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	Tesla	3.9/5
	3M	3.9/5
	Audi	3.9/5
	Stanley Black & Decker	3.8/5
	Goodyear	3.6/5
	Ford Motor Company	3.5/5

Unlock Goodyear Product Quality vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full Goodyear Product Quality vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

Goodyear Pricing

Goodyear ROI & Value For Money

3.6/5

Goodyear has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Goodyear's overall ROI score rated by its users and customers.

Goodyear Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Tech industry think that they had the lowest ROI from Goodyear.

Quick Insights into Goodyear ROI

Goodyear's ROI score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 51-55.

Sign Up to unlock insights into how customers have ranked Goodyear's ROI score.

Ranked Goodyear ROI the Highest

Automotive and Transportation	5
61-65	4.5
Other	4.3

Ranked Goodyear ROI the Lowest

5 to 10 Years	2.9
African American/Black	2.9
51-55	1.9

Goodyear ROI Score by Gender

Male customers rated Goodyear's ROI score 0.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Goodyear.

Male

3.6/5

Female

3.4/5

Goodyear ROI Score by Ethnicity

Goodyear's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Goodyear.

Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 2.9	African American/Black	2.9
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Other 4.3	Other	4.3

Goodyear ROI Score by Age

Goodyear's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Goodyear.

Summary	Age	Score
26-30 3.4	26-30	3.4
31-35 3	31-35	3
36-40 4.1	36-40	4.1
41-45 4.1	41-45	4.1
46-50 3.6	46-50	3.6
51-55 1.9	51-55	1.9
56-60 2.9	56-60	2.9
61-65 4.5	61-65	4.5
66+ 3.4	66+	3.4

Goodyear ROI Score by Usage

Goodyear's ROI score was rated the highest by customers who have used Goodyear's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

1 to 2 Years	3
2 to 5 Years	3.7
5 to 10 Years	2.9
Over 10 Years	3.6

Goodyear ROI Score by Industry

Goodyear's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3
Accounting	3.7
Aerospace and Aviation	4
Automotive and Transportation	5
Transportation	3.8

Goodyear Pricing vs. Competitors

Compared to its competitors, Goodyear's ROI score is rated right above Bridgestone Americas, and is preceded by Continental.

COMPANY		Pricing Score
	Pirelli & C.	5/5
	Michelin	3.9/5
	Continental	3.7/5
	Goodyear	3.6/5
	Bridgestone Americas	3.5/5
	Kumho Tire USA	N/A

Unlock Goodyear ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Goodyear ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Goodyear's ROI score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		Pricing Score
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.7/5
	Goodyear	3.6/5
	Ford Motor Company	3.4/5

Unlock Goodyear ROI vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full Goodyear ROI vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

Goodyear Customer Satisfaction (CSAT)

Goodyear Customer Satisfaction (CSAT) Score

76 / 100

Goodyear has an overall Customer Satisfaction score of 76 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	40%
Satisfied	36%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	5%
Very Dissatisfied	9%

Very Satisfied

40%

Satisfied

36%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Goodyear Customer Satisfaction

Goodyear's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers ages 51-55.

Sign Up to unlock insights into how customers have ranked Goodyear's Customer Satisfaction.

Ranked Goodyear Customer Satisfaction the Highest

36-40	100%
Other	100%
Tech	100%

Ranked Goodyear Customer Satisfaction the Lowest

5 to 10 Years	56%
Asian or Pacific Islander	50%
51-55	25%

Goodyear Customer Satisfaction Score by Gender

Goodyear's Customer Satisfaction score was rated 73 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Goodyear.

73 / 100

Male

	Very Satisfied	32%
	Satisfied	41%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	6%
	Very Dissatisfied	12%

73 / 100

Female

	Very Satisfied	18%
	Satisfied	55%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	9%
	Very Dissatisfied	9%

Goodyear Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Goodyear's Customer Satisfaction (CSAT) score was rated 74% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Goodyear.

74 / 100

Very Satisfied	35%
Satisfied	39%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	4%
Very Dissatisfied	13%

Very Satisfied

35%

Satisfied

39%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

13%

CSAT according to Hispanic or Latino

Goodyear's Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Goodyear.

60 / 100

Very Satisfied	20%
Satisfied	40%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

20%

Satisfied

40%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

20%

CSAT according to African American/Black

Goodyear's Customer Satisfaction (CSAT) score was rated 76% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Goodyear.

76 / 100

Very Satisfied	13%
Satisfied	63%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	13%
Very Dissatisfied	11%

Very Satisfied

13%

Satisfied

63%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

11%

CSAT according to Asian or Pacific Islander

Goodyear's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Goodyear.

50 / 100

Very Satisfied	0%
Satisfied	50%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

25%

Very Dissatisfied

CSAT according to Other

Goodyear's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Goodyear.

100 / 100

Very Satisfied	60%
Satisfied	40%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

60%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Goodyear Customer Satisfaction Score by Age

Goodyear's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Goodyear.

100

Breakdown

Age

Score

26-30

67%

31-35

60%

36-40

100%

41-45

100%

46-50

71%

51-55

25%

61-65

75%

66+

83%

Goodyear Customer Satisfaction Score by Usage

Goodyear's Customer Satisfaction score was rated the highest by customers who have used Goodyear's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

1 to 2 Years	75
2 to 5 Years	90
5 to 10 Years	56
Over 10 Years	73

Goodyear Customer Satisfaction Score by Industry

Goodyear's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Goodyear Customer Satisfaction Score by Industry",
	"text": "Goodyear's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Goodyear's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Goodyear's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		}
	]
}

Tech	100
Accounting	67

Goodyear Customer Satisfaction vs. Competitors

Compared to its competitors, Goodyear's Customer Satisfaction score is rated right above Bridgestone Americas, and is preceded by Michelin.

COMPANY		Customer Satisfaction (CSAT) Score
	Kumho Tire USA	100%
	Continental	78%
	Michelin	76%
	Goodyear	76%
	Bridgestone Americas	57%
	Pirelli & C.	50%

Unlock Goodyear Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Goodyear Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Goodyear's Customer Satisfaction score is rated right above 3M, and is preceded by Mercedes-Benz USA.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	Goodyear	76%
	3M	75%
	Tesla	74%
	Audi	74%
	Stanley Black & Decker	70%
	Ford Motor Company	61%

Unlock Goodyear Customer Satisfaction vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full Goodyear Customer Satisfaction vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

Goodyear Customer Service

3.8/5

Goodyear has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Goodyear's overall Customer Service score rated by its users and customers.

About Goodyear's Customer Service

Address

Innovation Way, Akron, OH 44316

Website

https://corporate.goodyear.com

Goodyear's Social Links

linkedin.com/company/goodyear

Quick Insights into Goodyear Customer Service

Goodyear's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 51-55.

Sign Up to unlock insights into how customers have ranked Goodyear's Customer Service score.

Ranked Goodyear Customer Service the Highest

Automotive and Transportation	5
61-65	4.8
Other	4.4

Ranked Goodyear Customer Service the Lowest

Tech	3.2
5 to 10 Years	3
51-55	2.1

Goodyear Customer Service Score by Gender

Male customers rated Goodyear's Customer Service score 0.4 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Goodyear.

Male

3.9/5

Female

3.5/5

Goodyear Customer Service Score by Ethnicity

Goodyear's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Goodyear.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.7	Caucasian	3.7
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Other 4.4	Other	4.4

Goodyear Customer Service Score by Age

Goodyear's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Goodyear.

100

Summary	Age	Customer Service Score
26-30 3.5	26-30	3.5
31-35 3	31-35	3
36-40 4.3	36-40	4.3
41-45 4.5	41-45	4.5
46-50 3.6	46-50	3.6
51-55 2.1	51-55	2.1
56-60 2.9	56-60	2.9
61-65 4.8	61-65	4.8
66+ 3.8	66+	3.8

Goodyear Customer Service Score by Usage

Goodyear's Customer Service score was rated the highest by customers who have used Goodyear's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

1 to 2 Years	3.2
2 to 5 Years	3.9
5 to 10 Years	3
Over 10 Years	3.9

Goodyear Customer Service Score by Industry

Goodyear's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3.2
Accounting	3.8
Aerospace and Aviation	4
Automotive and Transportation	5
Transportation	4.3

Goodyear Customer Service vs. Competitors

Compared to its competitors, Goodyear's Customer Service score is rated right above Bridgestone Americas, and is preceded by Continental.

COMPANY		Customer Service Score
	Pirelli & C.	5/5
	Michelin	4/5
	Continental	3.8/5
	Goodyear	3.8/5
	Bridgestone Americas	3.5/5
	Kumho Tire USA	N/A

Unlock Goodyear Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Goodyear Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Goodyear's Customer Service score is rated right above 3M, and is preceded by Stanley Black & Decker.

COMPANY		Customer Service Score
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	Tesla	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.8/5
	Goodyear	3.8/5
	3M	3.8/5
	Ford Motor Company	3.4/5

Unlock Goodyear Customer Service vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full Goodyear Customer Service vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

Goodyear as an Employer

2.8/5

Goodyear has a 2.8/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of Goodyear

Richard Kramer

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Goodyear scored a 12 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Goodyear would recommend the brand to a friend. ENPS measures how likely Goodyear employees would recommend working at Goodyear to a friend.

Net Promoter Score

NPS Score

48%	Promoters
16%	Passive
36%	Detractors

Employee Net Promoter Score

-8

eNPS Score

36%	Promoters
20%	Passive
44%	Detractors

Global Ranking Snapshot

Goodyear is ranked #193 in the Global Top 100 Brands. It ranks just behind Eli Lilly and Company and just ahead of Skechers U.S.A..

RANK			INDUSTRY
191	Clorox	Linda Rendle	Consumer Goods
192	Eli Lilly and Company	David Ricks	Health and Wellness
193	Goodyear	Richard Kramer	Energy and Manufacturing
194	Skechers U.S.A.	Robert Greenberg	Retail
195	Paychex	John B. Gibson, Jr.	Business and Consumer Services
196	Dow Chemical Company	Jim Fitterling	Energy and Manufacturing
197	Albertsons Companies	Vivek Sankaran	Retail

Energy and Manufacturing Ranking Snapshot

Goodyear is ranked #17 in the Energy and Manufacturing Industry. It ranks just behind John Deere and just ahead of Dow Chemical Company .

RANK		Location
15	Honeywell	Charlotte, NC
16	John Deere	Moline, IL
17	Goodyear	Akron, OH
18	Dow Chemical Company	Midland, MI
19	Avery Dennison	Glendale, CA
20	Kimberly-Clark	Irving, TX
21	Corning	Corning, NY