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Chevrolet is

Ranked

#17

Automotive and Transportation Brands

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Chevrolet

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Chevrolet

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Chevrolet is ranked #17 in Automotive and Transportation Brands

About Chevrolet's Brand

Chevrolet is leading the way with the most vehicles in its line up offering the available built-in OnStar 4G LTE Wi-Fi hotspot. Chevrolet’s brand is ranked #164 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Chevrolet. When compared to other organizations within the Automotive and Transportation industry, Chevrolet is ranked #17. Among its major competitors, Chevrolet is ranked in 5th place for NPS while Toyota is 1st, and Ford Motor Company is 2nd. Overall, Chevrolet has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $82.79B

Brand at a Glance

78%

Customer Loyalty

2.5/5

Product Quality

2.3/5

Pricing

2.4/5

Customer Service

Chevrolet CMO

Helena Carter

Chevrolet Ranking

^#17 in Automotive and Transportation
^#4 / 4 of its competitors

Chevrolet NPS

Chevrolet's Net Promoter Score (NPS) is a -26 with 32% Promoters, 10% Passives, and 58% Detractors. Net Promoter Score tracks whether Chevrolet's customers would recommend using the product based on a scale of -100 to 100.

Chevrolet Overall NPS

-26

NPS

32%	Promoters
10%	Passives
58%	Detractors

Chevrolet NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 -26	Jan 2025	-26
Feb 2025 -27	Feb 2025	-27
Mar 2025 -26	Mar 2025	-26
Apr 2025 -26	Apr 2025	-26
May 2025 -26	May 2025	-26
Jun 2025 -26	Jun 2025	-26
Jul 2025 -26	Jul 2025	-26
Aug 2025 -28	Aug 2025	-28
Sep 2025 -26	Sep 2025	-26
Oct 2025 -26	Oct 2025	-26
Dec 2025 -26	Dec 2025	-26
Jan 2026 -26	Jan 2026	-26

How Other Brands Compare

Chevrolet is ranked #4 for NPS among its competitors. Toyota and Ford Motor Company come in first and second, with General Motors coming in at third. Among those competitors, it is the third most valued company behind Toyota.

	Chevrolet	Toyota	Ford Motor Company	General Motors
Global Ranking	#164	#82	#120	#140
NPS	-26	43	13	13
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$82.79B	$250.52B	$45.25B	$89.77B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Chevrolet NPS by Gender

Male customers rated Chevrolet's NPS 6 points higher than Female customers.

Male

-43

Chevrolet's NPS was rated -43 by Male customers on Comparably.

25%

Promoters

Passives

68%

Detractors

Female

-49

Chevrolet's NPS was rated -49 by Female customers on Comparably.

22%

Promoters

Passives

71%

Detractors

Chevrolet NPS by Ethnicity

Chevrolet's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -49	Caucasian	-49
Hispanic or Latino -42	Hispanic or Latino	-42
African American/Black -48	African American/Black	-48
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Native American -100	Native American	-100
Other -47	Other	-47

Chevrolet NPS by Age

Chevrolet's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

57%

14%

29%

26-30

24%

13%

63%

31-35

33%

67%

36-40

17%

18%

65%

41-45

21%

79%

46-50

14%

86%

51-55

12%

76%

56-60

23%

74%

61-65

21%

76%

66+

19%

79%

Chevrolet NPS by Usage

Chevrolet's NPS was rated the highest by customers who have used Chevrolet's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -46	Less than 1 Year	-46
1 to 2 Years -63	1 to 2 Years	-63
2 to 5 Years -70	2 to 5 Years	-70
5 to 10 Years -43	5 to 10 Years	-43
Over 10 Years -31	Over 10 Years	-31

Chevrolet NPS vs. Competitors

Compared to its competitors, Chevrolet's NPS is rated right above Nissan, and is preceded by Arctic Cat.

COMPANY		NPS Score
	Toyota	43
	Ford Motor Company	13
	General Motors	13
	Arctic Cat	-13
	Chevrolet	-26
	Nissan	-29

Chevrolet NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, Chevrolet's NPS is rated right below FedEx.

COMPANY		NPS Score
	Porsche	60
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	BMW Group	34
	Tesla	29
	FedEx	19
	Chevrolet	-26

Chevrolet Customer Reviews

Out of the 45 Chevrolet customer reviews 14 were positive and 31 were constructive. Chevrolet customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Chevrolet Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Chevrolet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

78%

22%

Chevrolet Customer Loyalty Score by Gender

Chevrolet's Customer Loyalty score was rated 76 by both Female and Male customers on Comparably.

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Male

76%

Yes

Female

76%

Yes

Chevrolet Customer Loyalty Score by Ethnicity

Chevrolet's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Chevrolet Customer Loyalty Score by Age

Chevrolet's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 90%	18-25	90%
26-30 78%	26-30	78%
31-35 70%	31-35	70%
36-40 89%	36-40	89%
41-45 61%	41-45	61%
46-50 74%	46-50	74%
51-55 76%	51-55	76%
56-60 71%	56-60	71%
61-65 70%	61-65	70%
66+ 77%	66+	77%

Chevrolet Customer Loyalty Score by Usage

Chevrolet's Customer Loyalty score was rated the highest by customers who have used Chevrolet's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	49%
1 to 2 Years	51%
2 to 5 Years	66%
5 to 10 Years	85%
Over 10 Years	92%

Chevrolet Customer Loyalty Score by Industry

Chevrolet's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	73%
Accounting	100%
Aerospace and Aviation	51%
Architecture and Planning	100%
Arts and Entertainment	91%
Automotive and Transportation	85%
Banking and Financial Services	46%
Business and Consumer Services	82%
Business Supplies and Equipment	100%
Construction	64%
Consumer Goods	70%
Consumer Services	61%
Education	70%
Fishing and Farming	78%
Government and Public Policy	73%
Healthcare, Hospitals and Medicine	68%
Hospitality	82%
Insurance	70%
Manufacturing and Machinery	70%
Marketing, Advertising and Research	70%
Mechanical, Civil or Industrial Engineering	100%
Package, Freight Delivery or Containers	100%
Real Estate	100%
Retail	100%
Transportation	89%

Chevrolet Customer Loyalty vs. Competitors

Compared to its competitors, Chevrolet's Customer Loyalty score is rated right above General Motors, and is preceded by Ford Motor Company.

COMPANY		Customer Loyalty Score
	Toyota	83%
	Arctic Cat	82%
	Ford Motor Company	80%
	Chevrolet	78%
	General Motors	77%
	Nissan	76%

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Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Chevrolet's Customer Loyalty score is rated right above Tesla, and is preceded by BMW Group.

COMPANY		Customer Loyalty Score
	Honda	86%
	Porsche	85%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	BMW Group	82%
	Chevrolet	78%
	Tesla	77%
	FedEx	74%

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Chevrolet Product Quality

2.5/5

Chevrolet has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.

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Chevrolet Product Information

Chevrolet’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Chevrolet's product the highest. Reviewers from the Insurance industry rated Chevrolet the lowest at 2.6.

Website: http://www.chevrolet.com

Company Size: 10,000+ Employees

Industry

Consumer Services

Hardware and Devices

Manufacturing

Quick Insights into Chevrolet Product Quality

Chevrolet's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Retail industry.

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Ranked Chevrolet Product Quality the Highest

Business and Consumer Services	4.8
18-25	4
Over 10 Years	2.4

Ranked Chevrolet Product Quality the Lowest

46-50	1.5
Native American	1.5
Retail	1.5

Chevrolet Product Quality Score by Gender

Male customers rated Chevrolet's Product Quality score 0.5 stars higher than Female customers.

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Male

2.3/5

Female

1.8/5

Chevrolet Product Quality Score by Ethnicity

Chevrolet's Product Quality score was rated the highest by African American/Black customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 2.1	Caucasian	2.1
Hispanic or Latino 1.8	Hispanic or Latino	1.8
African American/Black 2.3	African American/Black	2.3
Asian or Pacific Islander 2.1	Asian or Pacific Islander	2.1
Native American 1.5	Native American	1.5
Other 1.9	Other	1.9

Chevrolet Product Quality Score by Age

Chevrolet's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 4	18-25	4
26-30 2.6	26-30	2.6
31-35 1.7	31-35	1.7
36-40 2	36-40	2
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.6	51-55	1.6
56-60 2.2	56-60	2.2
61-65 1.9	61-65	1.9
66+ 2	66+	2

Chevrolet Product Quality Score by Usage

Chevrolet's Product Quality score was rated the highest by customers who have used Chevrolet's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	2.2
1 to 2 Years	1.6
2 to 5 Years	1.5
5 to 10 Years	2.2
Over 10 Years	2.4

Chevrolet Product Quality Score by Industry

Chevrolet's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Retail industry customers.

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Tech	2.4
Accounting	2.3
Aerospace and Aviation	2.2
Architecture and Planning	3.1
Arts and Entertainment	2.9
Automotive and Transportation	3.1
Banking and Financial Services	2
Business and Consumer Services	4.8
Business Supplies and Equipment	2
Construction	2.1
Consumer Goods	1.5
Consumer Services	1.5
Education	1.7
Fishing and Farming	1.9
Government and Public Policy	1.8
Healthcare, Hospitals and Medicine	1.8
Hospitality	1.5
Insurance	2.6
Manufacturing and Machinery	2.6
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	3.1
Package, Freight Delivery or Containers	2
Real Estate	3.1
Retail	1.5
Transportation	2.5

Chevrolet Product Quality vs. Competitors

Compared to its competitors, Chevrolet's Product Quality score is rated right below Nissan.

COMPANY		Product Quality Score
	Toyota	4.1/5
	General Motors	3.6/5
	Ford Motor Company	3.5/5
	Arctic Cat	3/5
	Nissan	2.5/5
	Chevrolet	2.5/5

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Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Chevrolet's Product Quality score is rated right below FedEx.

COMPANY		Product Quality Score
	Porsche	4.4/5
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	BMW Group	4.1/5
	Tesla	3.9/5
	Audi	3.9/5
	FedEx	3.6/5
	Chevrolet	2.5/5

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Chevrolet Pricing

Chevrolet ROI & Value For Money

2.3/5

Chevrolet has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.

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Chevrolet Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Consumer Goods industry think that they had the lowest ROI from Chevrolet.

Quick Insights into Chevrolet ROI

Chevrolet's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Retail industry.

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Ranked Chevrolet ROI the Highest

Business and Consumer Services	4.3
18-25	3.6
Over 10 Years	2.4

Ranked Chevrolet ROI the Lowest

46-50	1.5
Native American	1.5
Retail	1.5

Chevrolet ROI Score by Gender

Male customers rated Chevrolet's ROI score 0.3 stars higher than Female customers.

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Male

2.2/5

Female

1.9/5

Chevrolet ROI Score by Ethnicity

Chevrolet's ROI score was rated the highest by African American/Black customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 2.1	Caucasian	2.1
Hispanic or Latino 1.7	Hispanic or Latino	1.7
African American/Black 2.2	African American/Black	2.2
Asian or Pacific Islander 2.2	Asian or Pacific Islander	2.2
Native American 1.5	Native American	1.5
Other 2.1	Other	2.1

Chevrolet ROI Score by Age

Chevrolet's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 2.2	26-30	2.2
31-35 2.4	31-35	2.4
36-40 2.1	36-40	2.1
41-45 1.7	41-45	1.7
46-50 1.5	46-50	1.5
51-55 1.7	51-55	1.7
56-60 1.9	56-60	1.9
61-65 1.9	61-65	1.9
66+ 2	66+	2

Chevrolet ROI Score by Usage

Chevrolet's ROI score was rated the highest by customers who have used Chevrolet's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	2.3
1 to 2 Years	1.7
2 to 5 Years	1.6
5 to 10 Years	2.1
Over 10 Years	2.4

Chevrolet ROI Score by Industry

Chevrolet's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Retail industry customers.

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Tech	2.4
Accounting	2.1
Aerospace and Aviation	2
Architecture and Planning	2.6
Arts and Entertainment	3
Automotive and Transportation	3
Banking and Financial Services	1.8
Business and Consumer Services	4.3
Business Supplies and Equipment	3.1
Construction	2.4
Consumer Goods	1.5
Consumer Services	2.3
Education	1.9
Fishing and Farming	1.5
Government and Public Policy	1.6
Healthcare, Hospitals and Medicine	1.8
Hospitality	1.5
Insurance	2.3
Manufacturing and Machinery	2.1
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	3.1
Package, Freight Delivery or Containers	2
Real Estate	1.5
Retail	1.5
Transportation	2.6

Chevrolet Pricing vs. Competitors

Compared to its competitors, Chevrolet's ROI score is rated right below Nissan.

COMPANY		Pricing Score
	Toyota	4/5
	General Motors	3.4/5
	Ford Motor Company	3.4/5
	Arctic Cat	3/5
	Nissan	2.5/5
	Chevrolet	2.3/5

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ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Chevrolet's ROI score is rated right below FedEx.

COMPANY		Pricing Score
	Porsche	4.1/5
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	Audi	3.8/5
	BMW Group	3.7/5
	FedEx	3.4/5
	Chevrolet	2.3/5

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Chevrolet Customer Satisfaction (CSAT)

Chevrolet Customer Satisfaction (CSAT) Score

35 / 100

Chevrolet has an overall Customer Satisfaction score of 35 rated by its users and customers.

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Very Satisfied	22%
Satisfied	13%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	11%
Very Dissatisfied	47%

Very Satisfied

22%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

47%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Chevrolet Customer Satisfaction

Chevrolet's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Real Estate industry.

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Ranked Chevrolet Customer Satisfaction the Highest

18-25	83%
Mechanical, Civil or Industrial Engineering	67%
Asian or Pacific Islander	50%

Ranked Chevrolet Customer Satisfaction the Lowest

41-45	8%
Native American	0%
Real Estate	0%

Chevrolet Customer Satisfaction Score by Gender

Male customers rated Chevrolet's Customer Satisfaction score 5 points higher than Female customers.

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28 / 100

Male

	Very Satisfied	17%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	18%
	Very Dissatisfied	46%

23 / 100

Female

	Very Satisfied	16%
	Satisfied	7%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	6%
	Very Dissatisfied	68%

Chevrolet Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Chevrolet's Customer Satisfaction (CSAT) score was rated 26% according to Caucasian users and customers.

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26 / 100

Very Satisfied	16%
Satisfied	10%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	14%
Very Dissatisfied	53%

Very Satisfied

16%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

53%

CSAT according to Hispanic or Latino

Chevrolet's Customer Satisfaction (CSAT) score was rated 23% according to Hispanic or Latino users and customers.

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23 / 100

Very Satisfied	23%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	18%
Very Dissatisfied	59%

Very Satisfied

23%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

59%

CSAT according to African American/Black

Chevrolet's Customer Satisfaction (CSAT) score was rated 35% according to African American/Black users and customers.

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35 / 100

Very Satisfied	20%
Satisfied	15%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	10%
Very Dissatisfied	55%

Very Satisfied

20%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

55%

CSAT according to Asian or Pacific Islander

Chevrolet's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.

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50 / 100

Very Satisfied	0%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	25%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

25%

CSAT according to Native American

Chevrolet's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

CSAT according to Other

Chevrolet's Customer Satisfaction (CSAT) score was rated 23% according to Other users and customers.

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23 / 100

Very Satisfied	19%
Satisfied	4%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	8%
Very Dissatisfied	58%

Very Satisfied

19%

Satisfied

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

58%

Chevrolet Customer Satisfaction Score by Age

Chevrolet's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

83%

26-30

29%

31-35

15%

36-40

22%

41-45

46-50

14%

51-55

18%

56-60

28%

61-65

10%

66+

22%

Chevrolet Customer Satisfaction Score by Usage

Chevrolet's Customer Satisfaction score was rated the highest by customers who have used Chevrolet's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	29
1 to 2 Years	20
2 to 5 Years	11
5 to 10 Years	33
Over 10 Years	29

Chevrolet Customer Satisfaction Score by Industry

Chevrolet's Customer Satisfaction score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Real Estate industry customers.

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{
	"title": "Chevrolet Customer Satisfaction Score by Industry",
	"text": "Chevrolet's Customer Satisfaction score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Real Estate industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 36,
			"stars": 0,
			"csatScore": 36,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 36
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 23,
			"stars": 0,
			"csatScore": 23,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 23
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 8,
			"stars": 0,
			"csatScore": 8,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 8
		},
		{
			"label": "Fishing and Farming",
			"groupId": 519,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Fishing and Farming customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 31,
			"stars": 0,
			"csatScore": 31,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 31
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Mechanical, Civil or Industrial Engineering",
			"groupId": 536,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		},
		{
			"label": "Package, Freight Delivery or Containers",
			"groupId": 543,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Package, Freight Delivery or Containers customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Chevrolet's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		}
	]
}

Tech	25
Accounting	36
Aerospace and Aviation	34
Architecture and Planning	60
Arts and Entertainment	50
Automotive and Transportation	50
Banking and Financial Services	40
Business Supplies and Equipment	33
Construction	23
Consumer Goods	0
Consumer Services	0
Education	8
Fishing and Farming	0
Government and Public Policy	10
Healthcare, Hospitals and Medicine	31
Hospitality	0
Insurance	33
Marketing, Advertising and Research	0
Mechanical, Civil or Industrial Engineering	67
Package, Freight Delivery or Containers	33
Real Estate	0
Retail	20
Transportation	25

Chevrolet Customer Satisfaction vs. Competitors

Compared to its competitors, Chevrolet's Customer Satisfaction score is rated right below Nissan.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	General Motors	66%
	Ford Motor Company	61%
	Arctic Cat	50%
	Nissan	35%
	Chevrolet	34%

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Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Chevrolet's Customer Satisfaction score is rated right below FedEx.

COMPANY		Customer Satisfaction (CSAT) Score
	Porsche	86%
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	BMW Group	76%
	Tesla	74%
	Audi	74%
	FedEx	65%
	Chevrolet	34%

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Chevrolet Customer Service

2.4/5

Chevrolet has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.

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About Chevrolet's Customer Service

Address

Detroit, MI

Website

http://www.chevrolet.com

Phone Number

(800) 833-9935

Quick Insights into Chevrolet Customer Service

Chevrolet's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by Native American customers.

Sign Up to unlock insights into how customers have ranked Chevrolet's Customer Service score.

Ranked Chevrolet Customer Service the Highest

Business and Consumer Services	4.3
18-25	3.7
Over 10 Years	2.5

Ranked Chevrolet Customer Service the Lowest

46-50	1.5
Marketing, Advertising and Research	1.5
Native American	1.5

Chevrolet Customer Service Score by Gender

Male customers rated Chevrolet's Customer Service score 0.2 stars higher than Female customers.

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Male

2.2/5

Female

2/5

Chevrolet Customer Service Score by Ethnicity

Chevrolet's Customer Service score was rated the highest by African American/Black customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2	Caucasian	2
Hispanic or Latino 1.9	Hispanic or Latino	1.9
African American/Black 2.3	African American/Black	2.3
Asian or Pacific Islander 2.1	Asian or Pacific Islander	2.1
Native American 1.5	Native American	1.5
Other 2.3	Other	2.3

Chevrolet Customer Service Score by Age

Chevrolet's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
18-25 3.7	18-25	3.7
26-30 3.2	26-30	3.2
31-35 1.6	31-35	1.6
36-40 1.9	36-40	1.9
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.7	51-55	1.7
56-60 2.3	56-60	2.3
61-65 2	61-65	2
66+ 1.8	66+	1.8

Chevrolet Customer Service Score by Usage

Chevrolet's Customer Service score was rated the highest by customers who have used Chevrolet's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	2.2
1 to 2 Years	1.5
2 to 5 Years	1.6
5 to 10 Years	2.2
Over 10 Years	2.5

Chevrolet Customer Service Score by Industry

Chevrolet's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Marketing, Advertising and Research industry customers.

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Tech	2.2
Accounting	2.2
Aerospace and Aviation	2
Architecture and Planning	2.7
Arts and Entertainment	2.6
Automotive and Transportation	3.4
Banking and Financial Services	1.7
Business and Consumer Services	4.3
Business Supplies and Equipment	2.3
Construction	2.4
Consumer Goods	1.5
Consumer Services	1.5
Education	2.1
Fishing and Farming	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.8
Hospitality	1.5
Insurance	3
Manufacturing and Machinery	2.1
Marketing, Advertising and Research	1.5
Mechanical, Civil or Industrial Engineering	3
Package, Freight Delivery or Containers	2
Real Estate	2.6
Retail	2.1
Transportation	2.7

Chevrolet Customer Service vs. Competitors

Compared to its competitors, Chevrolet's Customer Service score is rated right above Nissan, and is preceded by Arctic Cat.

COMPANY		Customer Service Score
	Toyota	4/5
	General Motors	3.4/5
	Ford Motor Company	3.4/5
	Arctic Cat	2.6/5
	Chevrolet	2.4/5
	Nissan	2.4/5

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Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Chevrolet's Customer Service score is rated right below FedEx.

COMPANY		Customer Service Score
	Porsche	4.3/5
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	BMW Group	3.9/5
	Tesla	3.8/5
	Audi	3.8/5
	FedEx	3.5/5
	Chevrolet	2.4/5

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Chevrolet as an Employer

3.4/5

Chevrolet has a 3.4/5 stars for its overall company culture rated by their employees

top

25%

CEO of Chevrolet

Mary Barra

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Chevrolet scored a -26 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Chevrolet would recommend the brand to a friend. ENPS measures how likely Chevrolet employees would recommend working at Chevrolet to a friend.

Net Promoter Score

-26

NPS Score

32%	Promoters
10%	Passive
58%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
16%	Passive
36%	Detractors

Global Ranking Snapshot

Chevrolet is ranked #164 in the Global Top 100 Brands. It ranks just behind Patagonia and just ahead of WW (formally Weight Watchers).

RANK			INDUSTRY
162	Fidelity Investments	Abigail Johnson	Banking and Financial Services
163	Patagonia	Rose Marcario	Retail
164	Chevrolet	Mary Barra	Automotive and Transportation
165	WW (formally Weight Watchers)	Mindy Grossman	Health and Wellness
166	Canon	Fujio Mitarai	Consumer Goods
167	Western Digital Corporation	David Goeckeler	Consumer Goods
168	Abbott	Robert Ford	Health and Wellness

Automotive and Transportation Ranking Snapshot

Chevrolet is ranked #17 in the Automotive and Transportation Industry. It ranks just behind Harley-Davidson and just ahead of Northrop Grumman Corporation.

RANK		Location
15	UPS	Atlanta, GA
16	Harley-Davidson	Milwaukee, WI
17	Chevrolet	Detroit, MI
18	Northrop Grumman Corporation	Falls Church, VA
19	Lexus	Plano, TX
20	Airbus	Blagnac
21	Michelin