-1
NPS
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Ranked
#15
Automotive and Transportation Brands
Brand Page
UPS
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UPS is ranked #15 in Automotive and Transportation Brands
UPS is ranked #15 in Automotive and Transportation Brands
About UPS' Brand
UPS has become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. UPS’s brand is ranked #150 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of UPS. When compared to other organizations within the Automotive and Transportation industry, UPS is ranked #15. Among its major competitors, UPS is ranked in 4th place for NPS while Amazon is 1st, and DHL is 2nd. Overall, UPS has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $146.94B
Brand at a Glance
71%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
UPS CMO
Kevin Warren
Kevin Warren serves as the Chief Marketing Officer of UPS. Kevin started at UPS in May of 2018. Kevin currently resides in the Greater Atlanta Area.
UPS Ranking
- #15 in Automotive and Transportation
- #3 / 4 of its competitors
UPS NPS
UPS's Net Promoter Score (NPS) is a -1 with 43% Promoters, 13% Passives, and 44% Detractors. Net Promoter Score tracks whether UPS's customers would recommend using the product based on a scale of -100 to 100.
UPS Overall NPS
| 43% | Promoters |
|---|---|
| 13% | Passives |
| 44% | Detractors |
UPS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2025 0 | Jun 2025 | 0 |
Jul 2025 0 | Jul 2025 | 0 |
Aug 2025 0 | Aug 2025 | 0 |
Sep 2025 0 | Sep 2025 | 0 |
Oct 2025 0 | Oct 2025 | 0 |
Nov 2025 0 | Nov 2025 | 0 |
Dec 2025 0 | Dec 2025 | 0 |
Jan 2026 0 | Jan 2026 | 0 |
Feb 2026 0 | Feb 2026 | 0 |
Mar 2026 0 | Mar 2026 | 0 |
Apr 2026 0 | Apr 2026 | 0 |
May 2026 0 | May 2026 | 0 |
How Other Brands Compare
UPS is ranked third for NPS among its competitors. Amazon and FedEx come in first and second, with XPO coming in at #4. Among those competitors, it is the second most valued company behind Amazon.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UPS NPS by Gender
Female customers rated UPS's NPS 15 points higher than Male customers.
Male
-37
UPS's NPS was rated -37 by Male customers on Comparably.
27%
Promoters
9%
Passives
64%
Detractors
Female
-22
UPS's NPS was rated -22 by Female customers on Comparably.
33%
Promoters
12%
Passives
55%
Detractors
UPS NPS by Ethnicity
UPS's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -38 | Caucasian | -38 |
Hispanic or Latino -37 | Hispanic or Latino | -37 |
African American/Black -15 | African American/Black | -15 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Native American -24 | Native American | -24 |
Other -45 | Other | -45 |
UPS NPS by Age
UPS's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
UPS NPS by Usage
UPS's NPS was rated the highest by customers who have used UPS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -27 | Less than 1 Year | -27 |
1 to 2 Years 2 | 1 to 2 Years | 2 |
2 to 5 Years -22 | 2 to 5 Years | -22 |
5 to 10 Years -29 | 5 to 10 Years | -29 |
Over 10 Years -35 | Over 10 Years | -35 |
UPS Customer Reviews
Out of the 135 UPS customer reviews 59 were positive and 76 were constructive. UPS customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
UPS Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of UPS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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UPS Customer Loyalty Score by Gender
Female customers rated UPS's Customer Loyalty score 10% higher than Male customers.
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Male
66%
Yes
Female
76%
Yes
UPS Customer Loyalty Score by Ethnicity
UPS's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of UPS.
70
out of 100
Caucasian
67
out of 100
Hispanic or Latino
73
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
79
out of 100
Native American
64
out of 100
Other
UPS Customer Loyalty Score by Age
UPS's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of UPS.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 68% | 18-25 | 68% |
26-30 72% | 26-30 | 72% |
31-35 75% | 31-35 | 75% |
36-40 71% | 36-40 | 71% |
41-45 67% | 41-45 | 67% |
46-50 70% | 46-50 | 70% |
51-55 79% | 51-55 | 79% |
56-60 68% | 56-60 | 68% |
61-65 59% | 61-65 | 59% |
66+ 76% | 66+ | 76% |
UPS Customer Loyalty Score by Usage
UPS's Customer Loyalty score was rated the highest by customers who have used UPS's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
UPS Customer Loyalty Score by Industry
UPS's Customer Loyalty score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Automotive and Transportation industry customers.
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UPS Customer Loyalty vs. Competitors
Compared to its competitors, UPS's Customer Loyalty score is rated right above YRC Worldwide, and is preceded by FedEx.
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Customer Loyalty for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, UPS's Customer Loyalty score is rated right below FedEx.
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UPS Product Quality
3.1/5
UPS has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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UPS Product Information
UPS serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. UPS supports Web devices and offers products for small, medium, and large sized businesses.
UPS’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Package, Freight Delivery or Containers industry rated UPS's product the highest. Reviewers from the Accounting industry rated UPS the lowest at 3.1.
- Website
- https://www.ups.com/
- Company Size
- 10,000+ Employees
Industry
Package, Freight Delivery or Containers
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Norwegian
Product Type
Shipping Software
Quick Insights into UPS Product Quality
UPS's Product Quality score was rated highest by customers from the Package, Freight Delivery or Containers industry, and rated lowest by customers from the Real Estate industry.
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Ranked UPS Product Quality the Highest
Ranked UPS Product Quality the Lowest
UPS Product Quality Score by Gender
Female customers rated UPS's Product Quality score 0.3 stars higher than Male customers.
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Male
2.3/5
Female
2.6/5
UPS Product Quality Score by Ethnicity
UPS's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of UPS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 2.9 | Native American | 2.9 |
Other 1.8 | Other | 1.8 |
UPS Product Quality Score by Age
UPS's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.2 | 26-30 | 3.2 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3 | 36-40 | 3 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.1 | 46-50 | 2.1 |
51-55 2.2 | 51-55 | 2.2 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.9 | 66+ | 1.9 |
UPS Product Quality Score by Usage
UPS's Product Quality score was rated the highest by customers who have used UPS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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UPS Product Quality Score by Industry
UPS's Product Quality score was rated the highest by Package, Freight Delivery or Containers industry customers, and the lowest by Real Estate industry customers.
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UPS Product Quality vs. Competitors
Compared to its competitors, UPS's Product Quality score is rated right above YRC Worldwide, and is preceded by FedEx.
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Product Quality for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, UPS's Product Quality score is rated right below FedEx.
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UPS Pricing
UPS ROI & Value For Money
3/5
UPS has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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UPS Pricing Plans
UPS has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Package, Freight Delivery or Containers industry. The users from the Facilities Services industry think that they had the lowest ROI from UPS.
Who Uses UPS?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into UPS ROI
UPS's ROI score was rated highest by customers from the Package, Freight Delivery or Containers industry, and rated lowest by customers from the Real Estate industry.
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Ranked UPS ROI the Highest
Ranked UPS ROI the Lowest
UPS ROI Score by Gender
Female customers rated UPS's ROI score 0.3 stars higher than Male customers.
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Male
2.3/5
Female
2.6/5
UPS ROI Score by Ethnicity
UPS's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of UPS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Native American 2.5 | Native American | 2.5 |
Other 1.8 | Other | 1.8 |
UPS ROI Score by Age
UPS's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of UPS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3 | 26-30 | 3 |
31-35 3.4 | 31-35 | 3.4 |
36-40 2.8 | 36-40 | 2.8 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2 | 46-50 | 2 |
51-55 2.1 | 51-55 | 2.1 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2 | 66+ | 2 |
UPS ROI Score by Usage
UPS's ROI score was rated the highest by customers who have used UPS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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UPS ROI Score by Industry
UPS's ROI score was rated the highest by Package, Freight Delivery or Containers industry customers, and the lowest by Real Estate industry customers.
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UPS Pricing vs. Competitors
Compared to its competitors, UPS's ROI score is rated right above YRC Worldwide, and is preceded by FedEx.
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ROI for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, UPS's ROI score is rated right below FedEx.
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VS
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UPS Customer Satisfaction (CSAT)
UPS Customer Satisfaction (CSAT) Score
54 / 100
UPS has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
20%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
6%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UPS Customer Satisfaction
UPS's Customer Satisfaction score was rated highest by customers from the Package, Freight Delivery or Containers industry, and rated lowest by customers from the Printing industry.
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Ranked UPS Customer Satisfaction the Highest
Ranked UPS Customer Satisfaction the Lowest
UPS Customer Satisfaction Score by Gender
Female customers rated UPS's Customer Satisfaction score 8 points higher than Male customers.
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37 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 9% | |
Very Dissatisfied | 48% |
45 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 5% | |
Very Dissatisfied | 44% |
UPS Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
UPS' Customer Satisfaction (CSAT) score was rated 36% according to Caucasian users and customers.
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36 / 100
Very Satisfied
23%
Satisfied
13%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
11%
Very Dissatisfied
48%
CSAT according to Hispanic or Latino
UPS' Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
26%
Satisfied
24%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
43%
CSAT according to African American/Black
UPS' Customer Satisfaction (CSAT) score was rated 45% according to African American/Black users and customers.
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45 / 100
Very Satisfied
26%
Satisfied
19%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
1%
Very Dissatisfied
40%
CSAT according to Asian or Pacific Islander
UPS' Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
41%
Satisfied
34%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
13%
CSAT according to Native American
UPS' Customer Satisfaction (CSAT) score was rated 37% according to Native American users and customers.
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37 / 100
Very Satisfied
28%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
45%
CSAT according to Other
UPS' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
5%
Very Dissatisfied
59%
UPS Customer Satisfaction Score by Age
UPS's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of UPS.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 65% | |||||||||||||||
| 26-30 | 68% | |||||||||||||||
| 31-35 | 65% | |||||||||||||||
| 36-40 | 56% | |||||||||||||||
| 41-45 | 38% | |||||||||||||||
| 46-50 | 37% | |||||||||||||||
| 51-55 | 31% | |||||||||||||||
| 56-60 | 28% | |||||||||||||||
| 61-65 | 19% | |||||||||||||||
| 66+ | 29% |
UPS Customer Satisfaction Score by Usage
UPS's Customer Satisfaction score was rated the highest by customers who have used UPS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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UPS Customer Satisfaction Score by Industry
UPS's Customer Satisfaction score was rated the highest by Package, Freight Delivery or Containers industry customers, and the lowest by Printing industry customers.
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{
"title": "UPS Customer Satisfaction Score by Industry",
"text": "UPS's Customer Satisfaction score was rated the highest by Package, Freight Delivery or Containers industry customers, and the lowest by Printing industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "UPS's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Accounting",
"groupId": 495,
"score": 64,
"stars": 0,
"csatScore": 64,
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"scoreClassName": "",
"scoreLabel": 64
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 55,
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"scoreClassName": "",
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},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 28,
"stars": 0,
"csatScore": 28,
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"scoreClassName": "",
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},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 65,
"stars": 0,
"csatScore": 65,
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"scoreClassName": "",
"scoreLabel": 65
},
{
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"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 14,
"stars": 0,
"csatScore": 14,
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"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Beverage, Wine and Spirits",
"groupId": 502,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 75,
"stars": 0,
"csatScore": 75,
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"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 40,
"stars": 0,
"csatScore": 40,
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"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Business Supplies and Equipment",
"groupId": 505,
"score": 75,
"stars": 0,
"csatScore": 75,
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"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Construction",
"groupId": 510,
"score": 55,
"stars": 0,
"csatScore": 55,
"text": "UPS's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 55
},
{
"label": "Consulting",
"groupId": 511,
"score": 43,
"stars": 0,
"csatScore": 43,
"text": "UPS's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 43
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 62,
"stars": 0,
"csatScore": 62,
"text": "UPS's Customer Satisfaction score is rated by Consumer Goods customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 62
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 36,
"stars": 0,
"csatScore": 36,
"text": "UPS's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 36
},
{
"label": "Education",
"groupId": 515,
"score": 36,
"stars": 0,
"csatScore": 36,
"text": "UPS's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 36
},
{
"label": "Facilities Services",
"groupId": 518,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "UPS's Customer Satisfaction score is rated by Facilities Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "UPS's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 47,
"stars": 0,
"csatScore": 47,
"text": "UPS's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 47
},
{
"label": "Hospitality",
"groupId": 523,
"score": 58,
"stars": 0,
"csatScore": 58,
"text": "UPS's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 58
},
{
"label": "Individual and Family Services",
"groupId": 525,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "UPS's Customer Satisfaction score is rated by Individual and Family Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Insurance",
"groupId": 526,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "UPS's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Legal",
"groupId": 529,
"score": 13,
"stars": 0,
"csatScore": 13,
"text": "UPS's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 13
},
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 28,
"stars": 0,
"csatScore": 28,
"text": "UPS's Customer Satisfaction score is rated by Logistics and Supply Chain customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 28
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 37,
"stars": 0,
"csatScore": 37,
"text": "UPS's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 37
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "UPS's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Media and Entertainment",
"groupId": 537,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "UPS's Customer Satisfaction score is rated by Media and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "UPS's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Package, Freight Delivery or Containers",
"groupId": 543,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "UPS's Customer Satisfaction score is rated by Package, Freight Delivery or Containers customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 86
},
{
"label": "Printing",
"groupId": 548,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "UPS's Customer Satisfaction score is rated by Printing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "UPS's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Public Safety",
"groupId": 551,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "UPS's Customer Satisfaction score is rated by Public Safety customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Real Estate",
"groupId": 554,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "UPS's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Restaurants",
"groupId": 558,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "UPS's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Retail",
"groupId": 559,
"score": 46,
"stars": 0,
"csatScore": 46,
"text": "UPS's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 46
},
{
"label": "Telecommunications",
"groupId": 564,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "UPS's Customer Satisfaction score is rated by Telecommunications customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Transportation",
"groupId": 567,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "UPS's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Warehousing",
"groupId": 570,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "UPS's Customer Satisfaction score is rated by Warehousing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 83
},
{
"label": "Wholesale",
"groupId": 571,
"score": 13,
"stars": 0,
"csatScore": 13,
"text": "UPS's Customer Satisfaction score is rated by Wholesale customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 13
}
]
}UPS Customer Satisfaction vs. Competitors
Compared to its competitors, UPS's Customer Satisfaction score is rated right above YRC Worldwide, and is preceded by FedEx.
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Customer Satisfaction for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, UPS's Customer Satisfaction score is rated right below FedEx.
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UPS Customer Service
3/5
UPS has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About UPS's Customer Service
Address
55 Glenlake Parkway NE, Atlanta, GA 30328
Website
https://www.ups.com/
Phone Number
1-800-742-5877
Quick Insights into UPS Customer Service
UPS's Customer Service score was rated highest by customers from the Package, Freight Delivery or Containers industry, and rated lowest by customers from the Printing industry.
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Ranked UPS Customer Service the Highest
Ranked UPS Customer Service the Lowest
UPS Customer Service Score by Gender
Female customers rated UPS's Customer Service score 0.4 stars higher than Male customers.
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Male
2.2/5
Female
2.6/5
UPS Customer Service Score by Ethnicity
UPS's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
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40
60
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Native American 2.6 | Native American | 2.6 |
Other 1.7 | Other | 1.7 |
UPS Customer Service Score by Age
UPS's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20
40
60
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3.3 | 31-35 | 3.3 |
36-40 2.7 | 36-40 | 2.7 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2 | 46-50 | 2 |
51-55 2.1 | 51-55 | 2.1 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
UPS Customer Service Score by Usage
UPS's Customer Service score was rated the highest by customers who have used UPS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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UPS Customer Service Score by Industry
UPS's Customer Service score was rated the highest by Package, Freight Delivery or Containers industry customers, and the lowest by Printing industry customers.
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UPS Customer Service vs. Competitors
Compared to its competitors, UPS's Customer Service score is rated right above YRC Worldwide, and is preceded by FedEx.
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Customer Service for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, UPS's Customer Service score is rated right below FedEx.
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UPS as an Employer
3.2/5
UPS has a 3.2/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
UPS scored a -1 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of UPS would recommend the brand to a friend. ENPS measures how likely UPS employees would recommend working at UPS to a friend.
Net Promoter Score
-1
NPS Score
| 43% | Promoters |
|---|---|
| 13% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 35% | Promoters |
|---|---|
| 19% | Passive |
| 46% | Detractors |
Global Ranking Snapshot
UPS is ranked #150 in the Global Top 100 Brands. It ranks just behind Intuit and just ahead of Kroger.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
148 |  | Western Union |  | Devin McGranahan | Banking and Financial Services |
149 |  | Intuit |  | Sasan Goodarzi | SaaS |
150 | | UPS | | Carol B. Tomé | Automotive and Transportation |
151 |  | Kroger |  | Rodney McMullen | Retail |
152 |  | Bank of America |  | Brian Moynihan | Banking and Financial Services |
153 |  | Pizza Hut |  | Arthur Starrs | Food and Beverages |
154 |  | Deloitte (US) |  | Joe Ucuzoglu | Business and Consumer Services |
Automotive and Transportation Ranking Snapshot
UPS is ranked #15 in the Automotive and Transportation Industry. It ranks just behind Sysco and just ahead of Harley-Davidson.
| RANK | COMPANY | Location | |
|---|---|---|---|
13 |  | JetBlue Airways | Long Island City, NY |
14 |  | Sysco | Houston, TX |
15 | | UPS | Atlanta, GA |
16 |  | Harley-Davidson | Milwaukee, WI |
17 |  | Chevrolet | Detroit, MI |
18 |  | Northrop Grumman Corporation | Falls Church, VA |
19 |  | Lexus | Plano, TX |
