60
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Porsche is ranked #44 in Global Top 100 BrandsAwards & Recognition
Porsche is ranked #44 in Global Top 100 Brands
Awards & Recognition
About Porsche's Brand
Porsche has developed numerous technologies that have advanced vehicle performance, improved safety and spurred environmental innovations. Porsche’s brand is ranked #44 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Porsche. When compared to other organizations within the Automotive and Transportation industry, Porsche is ranked #5. Among its major competitors, Porsche is ranked in 1st place for NPS while Toyota is 2nd, and Audi is 3rd.Their current valuation is $19.20B
Brand at a Glance
85%
Customer Loyalty
4.4/5
Product Quality
4.1/5
Pricing
4.3/5
Customer Service
Porsche Ranking
- #44 / 100 in Global Best Brands
- #5 in Automotive and Transportation
- #1 / 4 of its competitors
Porsche NPS
Porsche's Net Promoter Score (NPS) is a 60 with 74% Promoters, 12% Passives, and 14% Detractors. Net Promoter Score tracks whether Porsche's customers would recommend using the product based on a scale of -100 to 100.
Porsche Overall NPS
| 74% | Promoters |
|---|---|
| 12% | Passives |
| 14% | Detractors |
Porsche NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 62 | Nov 2024 | 62 |
Dec 2024 60 | Dec 2024 | 60 |
Jan 2025 62 | Jan 2025 | 62 |
Feb 2025 62 | Feb 2025 | 62 |
Mar 2025 60 | Mar 2025 | 60 |
Apr 2025 62 | Apr 2025 | 62 |
May 2025 60 | May 2025 | 60 |
Jun 2025 60 | Jun 2025 | 60 |
Jul 2025 60 | Jul 2025 | 60 |
Aug 2025 60 | Aug 2025 | 60 |
Oct 2025 60 | Oct 2025 | 60 |
Dec 2025 60 | Dec 2025 | 60 |
How Other Brands Compare
Porsche is ranked first for NPS among its competitors. Toyota and Audi come in second and third, with Tesla coming in at #4. Among those competitors, it is the third most valued company behind Tesla.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Porsche NPS by Gender
Female customers rated Porsche's NPS 4 points higher than Male customers.
Male
61
Porsche's NPS was rated 61 by Male customers on Comparably.
74%
Promoters
13%
Passives
13%
Detractors
Female
65
Porsche's NPS was rated 65 by Female customers on Comparably.
79%
Promoters
7%
Passives
14%
Detractors
Porsche NPS by Ethnicity
Porsche's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 70 | Caucasian | 70 |
Hispanic or Latino 33 | Hispanic or Latino | 33 |
African American/Black 59 | African American/Black | 59 |
Asian or Pacific Islander 61 | Asian or Pacific Islander | 61 |
Native American 40 | Native American | 40 |
Other 64 | Other | 64 |
Porsche NPS by Age
Porsche's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Porsche NPS by Usage
Porsche's NPS was rated the highest by customers who have used Porsche's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 48 | Less than 1 Year | 48 |
1 to 2 Years 63 | 1 to 2 Years | 63 |
2 to 5 Years 69 | 2 to 5 Years | 69 |
5 to 10 Years 66 | 5 to 10 Years | 66 |
Over 10 Years 71 | Over 10 Years | 71 |
Porsche Customer Reviews
Out of the 42 Porsche customer reviews 36 were positive and 6 were constructive. Porsche customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Porsche Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Porsche users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Porsche Customer Loyalty Score by Gender
Female customers rated Porsche's Customer Loyalty score 5% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Porsche.
Male
86%
Yes
Female
91%
Yes
Porsche Customer Loyalty Score by Ethnicity
Porsche's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Porsche.
95
out of 100
Caucasian
85
out of 100
Hispanic or Latino
83
out of 100
African American/Black
84
out of 100
Asian or Pacific Islander
82
out of 100
Native American
78
out of 100
Other
Porsche Customer Loyalty Score by Age
Porsche's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Porsche.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 91% | 18-25 | 91% |
26-30 88% | 26-30 | 88% |
31-35 86% | 31-35 | 86% |
36-40 82% | 36-40 | 82% |
41-45 84% | 41-45 | 84% |
46-50 82% | 46-50 | 82% |
51-55 81% | 51-55 | 81% |
56-60 92% | 56-60 | 92% |
61-65 78% | 61-65 | 78% |
66+ 80% | 66+ | 80% |
Porsche Customer Loyalty Score by Usage
Porsche's Customer Loyalty score was rated the highest by customers who have used Porsche's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Porsche Customer Loyalty Score by Industry
Porsche's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Porsche Customer Loyalty vs. Competitors
Compared to its competitors, Porsche's Customer Loyalty score is rated right above Audi.
Unlock Porsche Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Porsche Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Porsche's Customer Loyalty score is rated right above Audi, and is preceded by Honda.
Unlock Porsche Customer Loyalty vs. Companies in Automotive and Transportation Data
VS
Sign Up for Brand Profile PRO to get the full Porsche Customer Loyalty vs. Companies in Automotive and Transportation data and gain insights into your customers today.
Porsche Product Quality
4.4/5
Porsche has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Porsche's overall Product Quality score rated by its users and customers.
Porsche Product Information
Porsche’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Business Supplies and Equipment industry rated Porsche's product the highest. Reviewers from the Accounting industry rated Porsche the lowest at 4.6.
- Website
- http://www.porsche.com
- Company Size
- 10,000+ Employees
Industry
Travel
Quick Insights into Porsche Product Quality
Porsche's Product Quality score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Real Estate industry.
Sign Up to unlock insights into how customers have ranked Porsche's Product Quality.
Ranked Porsche Product Quality the Highest
Ranked Porsche Product Quality the Lowest
Porsche Product Quality Score by Gender
Male customers rated Porsche's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Porsche.
Male
4.5/5
Female
4.3/5
Porsche Product Quality Score by Ethnicity
Porsche's Product Quality score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Porsche.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Native American 4.6 | Native American | 4.6 |
Other 4.5 | Other | 4.5 |
Porsche Product Quality Score by Age
Porsche's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Porsche.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 4.5 | 26-30 | 4.5 |
31-35 4.4 | 31-35 | 4.4 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.4 | 41-45 | 4.4 |
46-50 4.3 | 46-50 | 4.3 |
51-55 4.4 | 51-55 | 4.4 |
56-60 4.1 | 56-60 | 4.1 |
61-65 4.4 | 61-65 | 4.4 |
66+ 3.5 | 66+ | 3.5 |
Porsche Product Quality Score by Usage
Porsche's Product Quality score was rated the highest by customers who have used Porsche's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Porsche Product Quality Score by Industry
Porsche's Product Quality score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Porsche Product Quality vs. Competitors
Compared to its competitors, Porsche's Product Quality score is rated right above Toyota.
Unlock Porsche Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Porsche Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Porsche's Product Quality score is rated right above Mercedes-Benz USA.
Unlock Porsche Product Quality vs. Companies in Automotive and Transportation Data
VS
Sign Up for Brand Profile PRO to get the full Porsche Product Quality vs. Companies in Automotive and Transportation data and gain insights into your customers today.
Porsche Pricing
Porsche ROI & Value For Money
4.1/5
Porsche has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Porsche's overall ROI score rated by its users and customers.
Porsche Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Mechanical, Civil or Industrial Engineering industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Porsche.
Quick Insights into Porsche ROI
Porsche's ROI score was rated highest by customers from the Mechanical, Civil or Industrial Engineering industry, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Porsche's ROI score.
Ranked Porsche ROI the Highest
Ranked Porsche ROI the Lowest
Porsche ROI Score by Gender
Porsche's ROI score was rated 4.1 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Porsche.
Male
4.1/5
Female
4.1/5
Porsche ROI Score by Ethnicity
Porsche's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Porsche.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 3.8 | Native American | 3.8 |
Other 4 | Other | 4 |
Porsche ROI Score by Age
Porsche's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Porsche.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.2 | 31-35 | 4.2 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.7 | 41-45 | 3.7 |
46-50 4.4 | 46-50 | 4.4 |
51-55 3.5 | 51-55 | 3.5 |
56-60 4.1 | 56-60 | 4.1 |
61-65 4.4 | 61-65 | 4.4 |
66+ 3.1 | 66+ | 3.1 |
Porsche ROI Score by Usage
Porsche's ROI score was rated the highest by customers who have used Porsche's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Porsche ROI Score by Industry
Porsche's ROI score was rated the highest by Mechanical, Civil or Industrial Engineering industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Porsche Pricing vs. Competitors
Compared to its competitors, Porsche's ROI score is rated right above Toyota.
Unlock Porsche ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Porsche ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Porsche's ROI score is rated right above Toyota.
Unlock Porsche ROI vs. Companies in Automotive and Transportation Data
VS
Sign Up for Brand Profile PRO to get the full Porsche ROI vs. Companies in Automotive and Transportation data and gain insights into your customers today.
Porsche Customer Satisfaction (CSAT)
Porsche Customer Satisfaction (CSAT) Score
86 / 100
Porsche has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
61%
Satisfied
25%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
2%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Porsche Customer Satisfaction
Porsche's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Porsche's Customer Satisfaction.
Ranked Porsche Customer Satisfaction the Highest
Ranked Porsche Customer Satisfaction the Lowest
Porsche Customer Satisfaction Score by Gender
Male customers rated Porsche's Customer Satisfaction score 7 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Porsche.
86 / 100
MaleVery Satisfied | 65% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 1% | |
Very Dissatisfied | 9% |
79 / 100
FemaleVery Satisfied | 58% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 2% | |
Very Dissatisfied | 17% |
Porsche Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Porsche's Customer Satisfaction (CSAT) score was rated 82% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Porsche.
82 / 100
Very Satisfied
69%
Satisfied
13%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
12%
CSAT according to Hispanic or Latino
Porsche's Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Porsche.
80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to African American/Black
Porsche's Customer Satisfaction (CSAT) score was rated 81% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Porsche.
81 / 100
Very Satisfied
58%
Satisfied
23%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
0%
Very Dissatisfied
15%
CSAT according to Asian or Pacific Islander
Porsche's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Porsche.
85 / 100
Very Satisfied
48%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
11%
CSAT according to Native American
Porsche's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Porsche.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Porsche's Customer Satisfaction (CSAT) score was rated 87% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Porsche.
87 / 100
Very Satisfied
73%
Satisfied
14%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
5%
Very Dissatisfied
5%
Porsche Customer Satisfaction Score by Age
Porsche's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Porsche.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 97% | |||||||||||||||
| 26-30 | 83% | |||||||||||||||
| 31-35 | 90% | |||||||||||||||
| 36-40 | 80% | |||||||||||||||
| 41-45 | 92% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 51-55 | 56% | |||||||||||||||
| 56-60 | 64% | |||||||||||||||
| 61-65 | 78% | |||||||||||||||
| 66+ | 43% |
Porsche Customer Satisfaction Score by Usage
Porsche's Customer Satisfaction score was rated the highest by customers who have used Porsche's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Porsche Customer Satisfaction Score by Industry
Porsche's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Porsche Customer Satisfaction Score by Industry",
"text": "Porsche's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 90,
"stars": 0,
"csatScore": 90,
"text": "Porsche's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 90
},
{
"label": "Accounting",
"groupId": 495,
"score": 88,
"stars": 0,
"csatScore": 88,
"text": "Porsche's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 88
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Porsche's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Porsche's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 88,
"stars": 0,
"csatScore": 88,
"text": "Porsche's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 88
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Porsche's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 83
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 81,
"stars": 0,
"csatScore": 81,
"text": "Porsche's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 81
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Porsche's Customer Satisfaction score is rated by Biotech and Pharmaceuticals customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Porsche's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Business Supplies and Equipment",
"groupId": 505,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Porsche's Customer Satisfaction score is rated by Business Supplies and Equipment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Porsche's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Porsche's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Legal",
"groupId": 529,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Porsche's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Porsche's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Mechanical, Civil or Industrial Engineering",
"groupId": 536,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Porsche's Customer Satisfaction score is rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Porsche's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Professional Services",
"groupId": 549,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Porsche's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Real Estate",
"groupId": 554,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Porsche's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}Porsche Customer Satisfaction vs. Competitors
Compared to its competitors, Porsche's Customer Satisfaction score is rated right above Toyota.
Unlock Porsche Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Porsche Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Porsche's Customer Satisfaction score is rated right above Toyota.
Unlock Porsche Customer Satisfaction vs. Companies in Automotive and Transportation Data
VS
Sign Up for Brand Profile PRO to get the full Porsche Customer Satisfaction vs. Companies in Automotive and Transportation data and gain insights into your customers today.
Porsche Customer Service
4.3/5
Porsche has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Porsche's overall Customer Service score rated by its users and customers.
About Porsche's Customer Service
Address
Germany
Website
http://www.porsche.com
Phone Number
49 711 91 10
Quick Insights into Porsche Customer Service
Porsche's Customer Service score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked Porsche's Customer Service score.
Ranked Porsche Customer Service the Highest
Ranked Porsche Customer Service the Lowest
Porsche Customer Service Score by Gender
Porsche's Customer Service score was rated 4.2 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Porsche.
Male
4.2/5
Female
4.2/5
Porsche Customer Service Score by Ethnicity
Porsche's Customer Service score was rated the highest by Other customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Porsche.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Native American 3.9 | Native American | 3.9 |
Other 4.5 | Other | 4.5 |
Porsche Customer Service Score by Age
Porsche's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Porsche.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.3 | 26-30 | 4.3 |
31-35 4.3 | 31-35 | 4.3 |
36-40 4.2 | 36-40 | 4.2 |
41-45 4.2 | 41-45 | 4.2 |
46-50 4 | 46-50 | 4 |
51-55 4 | 51-55 | 4 |
56-60 3.6 | 56-60 | 3.6 |
61-65 4.1 | 61-65 | 4.1 |
66+ 3.1 | 66+ | 3.1 |
Porsche Customer Service Score by Usage
Porsche's Customer Service score was rated the highest by customers who have used Porsche's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Porsche Customer Service Score by Industry
Porsche's Customer Service score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Porsche Customer Service vs. Competitors
Compared to its competitors, Porsche's Customer Service score is rated right above Toyota.
Unlock Porsche Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Porsche Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, Porsche's Customer Service score is rated right above Mercedes-Benz USA.
Unlock Porsche Customer Service vs. Companies in Automotive and Transportation Data
VS
Sign Up for Brand Profile PRO to get the full Porsche Customer Service vs. Companies in Automotive and Transportation data and gain insights into your customers today.
Porsche as an Employer
4.5/5
Porsche has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Porsche scored a 60 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Porsche would recommend the brand to a friend. ENPS measures how likely Porsche employees would recommend working at Porsche to a friend.
Net Promoter Score
60
NPS Score
| 74% | Promoters |
|---|---|
| 12% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Global Ranking Snapshot
Porsche is ranked #44 in the Global Top 100 Brands. It ranks just behind Dunkin' and just ahead of Chipotle.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
42 |  | Hershey Company |  | Michele Buck | Food and Beverages |
43 |  | Dunkin' |  | David Hoffman | Travel and Hospitality |
44 | | Porsche | | Kjell Gruner | Automotive and Transportation |
45 |  | Chipotle |  | Scott Boatwright | Travel and Hospitality |
46 | | BMW Group |  | Sebastian Mackensen | Automotive and Transportation |
47 |  |  | Bill Ready | Tech | |
48 |  | Logitech |  | Bracken Darrell | Tech |
Automotive and Transportation Ranking Snapshot
Porsche is ranked #5 in the Automotive and Transportation Industry. It ranks just behind Mercedes-Benz USA and just ahead of BMW Group.
| RANK | COMPANY | Location | |
|---|---|---|---|
3 | | Audi | |
4 | | Mercedes-Benz USA | |
5 | | Porsche | Atlanta |
6 | | BMW Group | Munich |
7 | | Toyota | |
8 | | FedEx | Memphis, TN |
9 |  | Ford Motor Company | Dearborn, MI |
