19
NPS
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FedEx is ranked #95 in Global Top 100 BrandsAwards & Recognition
FedEx is ranked #95 in Global Top 100 Brands
Awards & Recognition
About FedEx's Brand
FedEx Corporation provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. FedEx’s brand is ranked #95 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of FedEx. When compared to other organizations within the Automotive and Transportation industry, FedEx is ranked #8. Among its major competitors, FedEx is ranked in 2nd place for NPS while DHL is 1st, and UPS is 3rd. Overall, FedEx has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $57.73B
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
FedEx CMO
FedEx Ranking
- #95 / 100 in Global Best Brands
- #8 in Automotive and Transportation
- #2 / 3 of its competitors
FedEx NPS
FedEx's Net Promoter Score (NPS) is a 19 with 51% Promoters, 17% Passives, and 32% Detractors. Net Promoter Score tracks whether FedEx's customers would recommend using the product based on a scale of -100 to 100.
FedEx Overall NPS
| 51% | Promoters |
|---|---|
| 17% | Passives |
| 32% | Detractors |
FedEx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 20 | Feb 2025 | 20 |
Mar 2025 18 | Mar 2025 | 18 |
Apr 2025 20 | Apr 2025 | 20 |
May 2025 20 | May 2025 | 20 |
Jun 2025 20 | Jun 2025 | 20 |
Jul 2025 20 | Jul 2025 | 20 |
Aug 2025 20 | Aug 2025 | 20 |
Sep 2025 19 | Sep 2025 | 19 |
Oct 2025 20 | Oct 2025 | 20 |
Nov 2025 20 | Nov 2025 | 20 |
Dec 2025 20 | Dec 2025 | 20 |
Jan 2026 18 | Jan 2026 | 18 |
How Other Brands Compare
FedEx is ranked second for NPS among its competitors. DHL and UPS come in first and third. Among those competitors, it is the third most valued company behind UPS.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FedEx NPS by Gender
Female customers rated FedEx's NPS 11 points higher than Male customers.
Male
-3
FedEx's NPS was rated -3 by Male customers on Comparably.
40%
Promoters
17%
Passives
43%
Detractors
Female
8
FedEx's NPS was rated 8 by Female customers on Comparably.
43%
Promoters
22%
Passives
35%
Detractors
FedEx NPS by Ethnicity
FedEx's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino 29 | Hispanic or Latino | 29 |
African American/Black 11 | African American/Black | 11 |
Asian or Pacific Islander 18 | Asian or Pacific Islander | 18 |
Native American -25 | Native American | -25 |
Other -39 | Other | -39 |
FedEx NPS by Age
FedEx's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
FedEx NPS by Usage
FedEx's NPS was rated the highest by customers who have used FedEx's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 5 | Less than 1 Year | 5 |
1 to 2 Years 13 | 1 to 2 Years | 13 |
2 to 5 Years 9 | 2 to 5 Years | 9 |
5 to 10 Years 5 | 5 to 10 Years | 5 |
Over 10 Years -3 | Over 10 Years | -3 |
FedEx Customer Reviews
Out of the 75 FedEx customer reviews 40 were positive and 35 were constructive. FedEx customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
FedEx Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of FedEx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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FedEx Customer Loyalty Score by Gender
Female customers rated FedEx's Customer Loyalty score 11% higher than Male customers.
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Male
69%
Yes
Female
80%
Yes
FedEx Customer Loyalty Score by Ethnicity
FedEx's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of FedEx.
72
out of 100
Caucasian
77
out of 100
Hispanic or Latino
83
out of 100
African American/Black
81
out of 100
Asian or Pacific Islander
55
out of 100
Native American
67
out of 100
Other
FedEx Customer Loyalty Score by Age
FedEx's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 73% | 18-25 | 73% |
26-30 81% | 26-30 | 81% |
31-35 78% | 31-35 | 78% |
36-40 66% | 36-40 | 66% |
41-45 72% | 41-45 | 72% |
46-50 75% | 46-50 | 75% |
51-55 79% | 51-55 | 79% |
56-60 70% | 56-60 | 70% |
61-65 87% | 61-65 | 87% |
66+ 72% | 66+ | 72% |
FedEx Customer Loyalty Score by Usage
FedEx's Customer Loyalty score was rated the highest by customers who have used FedEx's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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FedEx Customer Loyalty Score by Industry
FedEx's Customer Loyalty score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Hospitality industry customers.
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FedEx Customer Loyalty vs. Competitors
Compared to its competitors, FedEx's Customer Loyalty score is rated right above UPS, and is preceded by DHL.
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Customer Loyalty for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, FedEx's Customer Loyalty score is rated right below Tesla.
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FedEx Product Quality
3.6/5
FedEx has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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FedEx Product Information
FedEx serves markets in the United States and Canada. FedEx supports Web devices and offers products for medium and large sized businesses.
FedEx’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Business Supplies and Equipment industry rated FedEx's product the highest. Reviewers from the Tech industry rated FedEx the lowest at 3.6.
- Website
- http://www.fedex.com
- Company Size
- 10,000+ Employees
Industry
Business Services
Ecommerce and Marketplaces
Small Business Services
Languages Supported
English
Product Type
Shipping Software
Quick Insights into FedEx Product Quality
FedEx's Product Quality score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Consumer Goods industry.
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Ranked FedEx Product Quality the Highest
Ranked FedEx Product Quality the Lowest
FedEx Product Quality Score by Gender
FedEx's Product Quality score was rated 3.3 by both Female and Male customers on Comparably.
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Male
3.3/5
Female
3.3/5
FedEx Product Quality Score by Ethnicity
FedEx's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Native American 2.5 | Native American | 2.5 |
Other 2.3 | Other | 2.3 |
FedEx Product Quality Score by Age
FedEx's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4 | 26-30 | 4 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.3 | 41-45 | 3.3 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.9 | 56-60 | 2.9 |
61-65 3 | 61-65 | 3 |
66+ 2.2 | 66+ | 2.2 |
FedEx Product Quality Score by Usage
FedEx's Product Quality score was rated the highest by customers who have used FedEx's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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FedEx Product Quality Score by Industry
FedEx's Product Quality score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Consumer Goods industry customers.
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FedEx Product Quality vs. Competitors
Compared to its competitors, FedEx's Product Quality score is rated right above UPS, and is preceded by DHL.
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Product Quality for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, FedEx's Product Quality score is rated right below Audi.
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FedEx Pricing
FedEx ROI & Value For Money
3.4/5
FedEx has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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FedEx Pricing Plans
FedEx has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business Supplies and Equipment industry. The users from the Real Estate industry think that they had the lowest ROI from FedEx.
Who Uses FedEx?
Medium Businesses
Large Enterprises
Quick Insights into FedEx ROI
FedEx's ROI score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Real Estate industry.
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Ranked FedEx ROI the Highest
Ranked FedEx ROI the Lowest
FedEx ROI Score by Gender
Male customers rated FedEx's ROI score 0.1 stars higher than Female customers.
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Male
3.1/5
Female
3/5
FedEx ROI Score by Ethnicity
FedEx's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Native American 2.6 | Native American | 2.6 |
Other 2.2 | Other | 2.2 |
FedEx ROI Score by Age
FedEx's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3.3 | 41-45 | 3.3 |
46-50 2.8 | 46-50 | 2.8 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2.8 | 61-65 | 2.8 |
66+ 2.2 | 66+ | 2.2 |
FedEx ROI Score by Usage
FedEx's ROI score was rated the highest by customers who have used FedEx's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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FedEx ROI Score by Industry
FedEx's ROI score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Real Estate industry customers.
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FedEx Pricing vs. Competitors
Compared to its competitors, FedEx's ROI score is rated right above UPS, and is preceded by DHL.
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ROI for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, FedEx's ROI score is rated right below BMW Group.
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FedEx Customer Satisfaction (CSAT)
FedEx Customer Satisfaction (CSAT) Score
65 / 100
FedEx has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
27%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
6%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into FedEx Customer Satisfaction
FedEx's Customer Satisfaction score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Consumer Services industry.
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Ranked FedEx Customer Satisfaction the Highest
Ranked FedEx Customer Satisfaction the Lowest
FedEx Customer Satisfaction Score by Gender
Female customers rated FedEx's Customer Satisfaction score 3 points higher than Male customers.
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58 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 6% | |
Very Dissatisfied | 26% |
61 / 100
FemaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 3% | |
Very Dissatisfied | 28% |
FedEx Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
FedEx's Customer Satisfaction (CSAT) score was rated 53% according to Caucasian users and customers.
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53 / 100
Very Satisfied
34%
Satisfied
19%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
5%
Very Dissatisfied
30%
CSAT according to Hispanic or Latino
FedEx's Customer Satisfaction (CSAT) score was rated 81% according to Hispanic or Latino users and customers.
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81 / 100
Very Satisfied
48%
Satisfied
33%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
5%
Very Dissatisfied
5%
CSAT according to African American/Black
FedEx's Customer Satisfaction (CSAT) score was rated 71% according to African American/Black users and customers.
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71 / 100
Very Satisfied
47%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
24%
CSAT according to Asian or Pacific Islander
FedEx's Customer Satisfaction (CSAT) score was rated 76% according to Asian or Pacific Islander users and customers.
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76 / 100
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
5%
Very Dissatisfied
12%
CSAT according to Native American
FedEx's Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Other
FedEx's Customer Satisfaction (CSAT) score was rated 36% according to Other users and customers.
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36 / 100
Very Satisfied
21%
Satisfied
15%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
56%
FedEx Customer Satisfaction Score by Age
FedEx's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 26-30 | 84% | |||||||||||||||
| 31-35 | 72% | |||||||||||||||
| 36-40 | 57% | |||||||||||||||
| 41-45 | 57% | |||||||||||||||
| 46-50 | 52% | |||||||||||||||
| 51-55 | 48% | |||||||||||||||
| 56-60 | 47% | |||||||||||||||
| 61-65 | 55% | |||||||||||||||
| 66+ | 33% |
FedEx Customer Satisfaction Score by Usage
FedEx's Customer Satisfaction score was rated the highest by customers who have used FedEx's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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FedEx Customer Satisfaction Score by Industry
FedEx's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Consumer Services industry customers.
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{
"title": "FedEx Customer Satisfaction Score by Industry",
"text": "FedEx's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Consumer Services industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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"groupId": 495,
"score": 62,
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"csatScore": 62,
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"scoreClassName": "",
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{
"label": "Aerospace and Aviation",
"groupId": 496,
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"scoreClassName": "",
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{
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"groupId": 498,
"score": 72,
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"csatScore": 72,
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"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
"scoreLabel": 33
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"groupId": 500,
"score": 60,
"stars": 0,
"csatScore": 60,
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"scoreClassName": "",
"scoreLabel": 60
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{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 56,
"stars": 0,
"csatScore": 56,
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"scoreClassName": "",
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"groupId": 504,
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"stars": 0,
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"scoreClassName": "",
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"groupId": 505,
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{
"label": "Construction",
"groupId": 510,
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"stars": 0,
"csatScore": 20,
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"scoreClassName": "",
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{
"label": "Consulting",
"groupId": 511,
"score": 50,
"stars": 0,
"csatScore": 50,
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"scoreClassName": "",
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{
"label": "Consumer Goods",
"groupId": 513,
"score": 20,
"stars": 0,
"csatScore": 20,
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"scoreClassName": "",
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{
"label": "Consumer Services",
"groupId": 514,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 42,
"stars": 0,
"csatScore": 42,
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"scoreClassName": "",
"scoreLabel": 42
},
{
"label": "Hospitality",
"groupId": 523,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "FedEx's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Import and Export",
"groupId": 524,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "FedEx's Customer Satisfaction score is rated by Import and Export customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Legal",
"groupId": 529,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "FedEx's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "FedEx's Customer Satisfaction score is rated by Logistics and Supply Chain customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 86
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "FedEx's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 57
},
{
"label": "Media and Entertainment",
"groupId": 537,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Professional Services",
"groupId": 549,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "FedEx's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Real Estate",
"groupId": 554,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "FedEx's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Retail",
"groupId": 559,
"score": 71,
"stars": 0,
"csatScore": 71,
"text": "FedEx's Customer Satisfaction score is rated by Retail customers on Comparably.",
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}
]
}FedEx Customer Satisfaction vs. Competitors
Compared to its competitors, FedEx's Customer Satisfaction score is rated right above UPS, and is preceded by DHL.
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Customer Satisfaction for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, FedEx's Customer Satisfaction score is rated right below Audi.
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FedEx Customer Service
3.5/5
FedEx has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About FedEx's Customer Service
Address
942 South Shady Grove Road, Memphis, TN
Website
http://www.fedex.com
Phone Number
1(800) 463-3339
Quick Insights into FedEx Customer Service
FedEx's Customer Service score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Consumer Goods industry.
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Ranked FedEx Customer Service the Highest
Ranked FedEx Customer Service the Lowest
FedEx Customer Service Score by Gender
FedEx's Customer Service score was rated 3.2 by both Female and Male customers on Comparably.
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Male
3.2/5
Female
3.2/5
FedEx Customer Service Score by Ethnicity
FedEx's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Native American 2.9 | Native American | 2.9 |
Other 2.4 | Other | 2.4 |
FedEx Customer Service Score by Age
FedEx's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4 | 26-30 | 4 |
31-35 3.2 | 31-35 | 3.2 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3.2 | 41-45 | 3.2 |
46-50 2.9 | 46-50 | 2.9 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.9 | 56-60 | 2.9 |
61-65 2.9 | 61-65 | 2.9 |
66+ 2.6 | 66+ | 2.6 |
FedEx Customer Service Score by Usage
FedEx's Customer Service score was rated the highest by customers who have used FedEx's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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FedEx Customer Service Score by Industry
FedEx's Customer Service score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Consumer Goods industry customers.
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FedEx Customer Service vs. Competitors
Compared to its competitors, FedEx's Customer Service score is rated right above UPS, and is preceded by DHL.
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Customer Service for Other Automotive and Transportation Brands
In the Automotive and Transportation industry, FedEx's Customer Service score is rated right below Audi.
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FedEx as an Employer
3.9/5
FedEx has a 3.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
FedEx scored a 19 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of FedEx would recommend the brand to a friend. ENPS measures how likely FedEx employees would recommend working at FedEx to a friend.
Net Promoter Score
19
NPS Score
| 51% | Promoters |
|---|---|
| 17% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 43% | Promoters |
|---|---|
| 20% | Passive |
| 37% | Detractors |
Global Ranking Snapshot
FedEx is ranked #95 in the Global Top 100 Brands. It ranks just behind Coinbase and just ahead of 3M.
Automotive and Transportation Ranking Snapshot
FedEx is ranked #8 in the Automotive and Transportation Industry. It ranks just behind Toyota and just ahead of Ford Motor Company.
| RANK | COMPANY | Location | |
|---|---|---|---|
6 | | BMW Group | Munich |
7 | | Toyota | |
8 | | FedEx | Memphis, TN |
9 |  | Ford Motor Company | Dearborn, MI |
10 |  | Boeing | Chicago, IL |
11 |  | American Airlines | Fort Worth, TX |
12 |  | General Motors | Detroit, MI |
