20
NPS
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Nordstrom is ranked #97 in Global Top 100 BrandsAwards & Recognition
Nordstrom is ranked #97 in Global Top 100 Brands
Awards & Recognition
About Nordstrom's Brand
Nordstrom’s brand is ranked #97 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Nordstrom. When compared to other organizations within the Retail industry, Nordstrom is ranked #16. Among its major competitors, Nordstrom is ranked in 3rd place for NPS while Amazon is 1st, and SEPHORA is 2nd.Their current market cap is $5.84B
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Nordstrom CMO
Scott Meden
Scott Meden serves as the Chief Marketing Officer of Nordstrom. Scott started at Nordstrom in July of 2016. Scott currently resides in the Greater Seattle Area.
Nordstrom Ranking
- #97 / 100 in Global Best Brands
- #16 in Retail
- #3 / 4 of its competitors
Nordstrom NPS
Nordstrom's Net Promoter Score (NPS) is a 20 with 52% Promoters, 16% Passives, and 32% Detractors. Net Promoter Score tracks whether Nordstrom's customers would recommend using the product based on a scale of -100 to 100.
Nordstrom Overall NPS
| 52% | Promoters |
|---|---|
| 16% | Passives |
| 32% | Detractors |
Nordstrom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 21 | Feb 2025 | 21 |
Mar 2025 20 | Mar 2025 | 20 |
Apr 2025 21 | Apr 2025 | 21 |
May 2025 20 | May 2025 | 20 |
Jun 2025 20 | Jun 2025 | 20 |
Jul 2025 20 | Jul 2025 | 20 |
Aug 2025 20 | Aug 2025 | 20 |
Sep 2025 20 | Sep 2025 | 20 |
Oct 2025 20 | Oct 2025 | 20 |
Nov 2025 20 | Nov 2025 | 20 |
Dec 2025 20 | Dec 2025 | 20 |
Jan 2026 20 | Jan 2026 | 20 |
How Other Brands Compare
Nordstrom is ranked third for NPS among its competitors. Amazon and SEPHORA come in first and second, with Ulta Beauty coming in at #4. Among those competitors, it is the lowest valued company behind Amazon.
 Nordstrom |  Amazon |  SEPHORA |  Ulta Beauty | |
| Global Ranking | #97 | #9 | #59 | #232 |
| NPS | 20 | 49 | 35 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $5.84B | $1.64T | - | $17.63B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nordstrom NPS by Gender
Male customers rated Nordstrom's NPS 5 points higher than Female customers.
Male
20
Nordstrom's NPS was rated 20 by Male customers on Comparably.
54%
Promoters
12%
Passives
34%
Detractors
Female
15
Nordstrom's NPS was rated 15 by Female customers on Comparably.
49%
Promoters
17%
Passives
34%
Detractors
Nordstrom NPS by Ethnicity
Nordstrom's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Hispanic or Latino 47 | Hispanic or Latino | 47 |
African American/Black 30 | African American/Black | 30 |
Asian or Pacific Islander 27 | Asian or Pacific Islander | 27 |
Other 11 | Other | 11 |
Nordstrom NPS by Age
Nordstrom's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Nordstrom NPS by Usage
Nordstrom's NPS was rated the highest by customers who have used Nordstrom's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 24 | Less than 1 Year | 24 |
1 to 2 Years -23 | 1 to 2 Years | -23 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
5 to 10 Years 3 | 5 to 10 Years | 3 |
Over 10 Years 20 | Over 10 Years | 20 |
Nordstrom NPS vs. Competitors
Compared to its competitors, Nordstrom's NPS is rated right above Neiman Marcus, and is preceded by SEPHORA.
| COMPANY | NPS Score | |
|---|---|---|
| Amazon | 49 |
| SEPHORA | 35 |
| Nordstrom | 20 |
 | Neiman Marcus | 11 |
| Ulta Beauty | 10 |
 | Macy's | -11 |
 | Bloomingdale's | -27 |
Nordstrom NPS vs Companies in Retail
In the Retail industry, Nordstrom's NPS is rated right above Chipotle, and is preceded by Target.
| COMPANY | NPS Score | |
|---|---|---|
 | REI | 53 |
 | Costco | 50 |
| Amazon | 49 |
 | Trader Joe's | 46 |
 | American Eagle Outfitters | 44 |
 | Bath & Body Works | 38 |
 | Target | 36 |
| Nordstrom | 20 |
 | Chipotle | 16 |
Nordstrom Customer Reviews
Out of the 47 Nordstrom customer reviews 36 were positive and 11 were constructive. Nordstrom customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Nordstrom Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Nordstrom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nordstrom Customer Loyalty Score by Gender
Male customers rated Nordstrom's Customer Loyalty score 1% higher than Female customers.
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Male
82%
Yes
Female
81%
Yes
Nordstrom Customer Loyalty Score by Ethnicity
Nordstrom's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Nordstrom.
80
out of 100
Caucasian
91
out of 100
Hispanic or Latino
82
out of 100
African American/Black
75
out of 100
Asian or Pacific Islander
80
out of 100
Other
Nordstrom Customer Loyalty Score by Age
Nordstrom's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 68% | 18-25 | 68% |
26-30 87% | 26-30 | 87% |
31-35 75% | 31-35 | 75% |
36-40 92% | 36-40 | 92% |
41-45 81% | 41-45 | 81% |
46-50 79% | 46-50 | 79% |
51-55 78% | 51-55 | 78% |
56-60 87% | 56-60 | 87% |
61-65 91% | 61-65 | 91% |
66+ 80% | 66+ | 80% |
Nordstrom Customer Loyalty Score by Usage
Nordstrom's Customer Loyalty score was rated the highest by customers who have used Nordstrom's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Nordstrom Customer Loyalty Score by Industry
Nordstrom's Customer Loyalty score was rated the highest by Consumer Goods industry customers, and the lowest by Aerospace and Aviation industry customers.
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Nordstrom Customer Loyalty vs. Competitors
Compared to its competitors, Nordstrom's Customer Loyalty score is rated right above Macy's, and is preceded by SEPHORA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amazon | 89% |
| Ulta Beauty | 82% |
| SEPHORA | 80% |
| Nordstrom | 78% |
| Macy's | 77% |
| Bloomingdale's | 76% |
| Neiman Marcus | 70% |
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Customer Loyalty for Other Retail Brands
In the Retail industry, Nordstrom's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Amazon | 89% |
| REI | 87% |
| American Eagle Outfitters | 87% |
| Bath & Body Works | 87% |
| Trader Joe's | 86% |
| Target | 82% |
| Nordstrom | 78% |
| Chipotle | 76% |
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Nordstrom Product Quality
3.8/5
Nordstrom has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Nordstrom Product Information
Nordstrom’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Consumer Goods industry rated Nordstrom's product the highest. Reviewers from the Business and Consumer Services industry rated Nordstrom the lowest at 3.8.
- Website
- http://shop.nordstrom.com/
- Company Size
- 10,000+ Employees
Industry
Ecommerce and Marketplaces
Quick Insights into Nordstrom Product Quality
Nordstrom's Product Quality score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Real Estate industry.
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Ranked Nordstrom Product Quality the Highest
Ranked Nordstrom Product Quality the Lowest
Nordstrom Product Quality Score by Gender
Male customers rated Nordstrom's Product Quality score 0.1 stars higher than Female customers.
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Male
3.8/5
Female
3.7/5
Nordstrom Product Quality Score by Ethnicity
Nordstrom's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.4 | Other | 3.4 |
Nordstrom Product Quality Score by Age
Nordstrom's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4 | 31-35 | 4 |
36-40 4 | 36-40 | 4 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.7 | 46-50 | 3.7 |
51-55 3.4 | 51-55 | 3.4 |
56-60 3.2 | 56-60 | 3.2 |
61-65 3.1 | 61-65 | 3.1 |
66+ 3.4 | 66+ | 3.4 |
Nordstrom Product Quality Score by Usage
Nordstrom's Product Quality score was rated the highest by customers who have used Nordstrom's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Nordstrom Product Quality Score by Industry
Nordstrom's Product Quality score was rated the highest by Consumer Goods industry customers, and the lowest by Real Estate industry customers.
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Nordstrom Product Quality vs. Competitors
Compared to its competitors, Nordstrom's Product Quality score is rated right above Neiman Marcus, and is preceded by SEPHORA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amazon | 4.2/5 |
| SEPHORA | 4.1/5 |
| Nordstrom | 3.8/5 |
| Neiman Marcus | 3.5/5 |
| Ulta Beauty | 3.4/5 |
| Macy's | 3.1/5 |
| Bloomingdale's | 2.5/5 |
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Product Quality for Other Retail Brands
In the Retail industry, Nordstrom's Product Quality score is rated right above Chipotle, and is preceded by Target.
| COMPANY | Product Quality Score | |
|---|---|---|
| REI | 4.3/5 |
| Costco | 4.3/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Bath & Body Works | 4.1/5 |
| Target | 4.1/5 |
| Nordstrom | 3.8/5 |
| Chipotle | 3.8/5 |
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Nordstrom Pricing
Nordstrom ROI & Value For Money
3.6/5
Nordstrom has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Nordstrom Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Goods industry. The users from the Real Estate industry think that they had the lowest ROI from Nordstrom.
Quick Insights into Nordstrom ROI
Nordstrom's ROI score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Real Estate industry.
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Ranked Nordstrom ROI the Highest
Ranked Nordstrom ROI the Lowest
Nordstrom ROI Score by Gender
Nordstrom's ROI score was rated 3.5 by both Female and Male customers on Comparably.
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Male
3.5/5
Female
3.5/5
Nordstrom ROI Score by Ethnicity
Nordstrom's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Nordstrom.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.6 | Other | 3.6 |
Nordstrom ROI Score by Age
Nordstrom's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4 | 31-35 | 4 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.3 | 41-45 | 3.3 |
46-50 3.8 | 46-50 | 3.8 |
51-55 3.1 | 51-55 | 3.1 |
56-60 3.4 | 56-60 | 3.4 |
61-65 2.9 | 61-65 | 2.9 |
66+ 3.3 | 66+ | 3.3 |
Nordstrom ROI Score by Usage
Nordstrom's ROI score was rated the highest by customers who have used Nordstrom's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Nordstrom ROI Score by Industry
Nordstrom's ROI score was rated the highest by Consumer Goods industry customers, and the lowest by Real Estate industry customers.
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Nordstrom Pricing vs. Competitors
Compared to its competitors, Nordstrom's ROI score is rated right above Neiman Marcus, and is preceded by SEPHORA.
| COMPANY | Pricing Score | |
|---|---|---|
| Amazon | 4.1/5 |
| SEPHORA | 3.8/5 |
| Nordstrom | 3.6/5 |
| Neiman Marcus | 3.3/5 |
| Ulta Beauty | 3.3/5 |
| Macy's | 3.1/5 |
| Bloomingdale's | 2.5/5 |
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ROI for Other Retail Brands
In the Retail industry, Nordstrom's ROI score is rated right above Chipotle, and is preceded by Bath & Body Works.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Amazon | 4.1/5 |
| REI | 4.1/5 |
| Trader Joe's | 4/5 |
| Target | 3.9/5 |
| American Eagle Outfitters | 3.8/5 |
| Bath & Body Works | 3.8/5 |
| Nordstrom | 3.6/5 |
| Chipotle | 3.5/5 |
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Nordstrom Customer Satisfaction (CSAT)
Nordstrom Customer Satisfaction (CSAT) Score
68 / 100
Nordstrom has an overall Customer Satisfaction score of 68 rated by its users and customers.
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Very Satisfied
44%
Satisfied
24%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nordstrom Customer Satisfaction
Nordstrom's Customer Satisfaction score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Real Estate industry.
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Ranked Nordstrom Customer Satisfaction the Highest
Ranked Nordstrom Customer Satisfaction the Lowest
Nordstrom Customer Satisfaction Score by Gender
Male customers rated Nordstrom's Customer Satisfaction score 7 points higher than Female customers.
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72 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 2% | |
Very Dissatisfied | 21% |
65 / 100
FemaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 7% | |
Very Dissatisfied | 21% |
Nordstrom Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Nordstrom's Customer Satisfaction (CSAT) score was rated 62% according to Caucasian users and customers.
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62 / 100
Very Satisfied
33%
Satisfied
29%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
23%
CSAT according to Hispanic or Latino
Nordstrom's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
56%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Nordstrom's Customer Satisfaction (CSAT) score was rated 58% according to African American/Black users and customers.
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58 / 100
Very Satisfied
47%
Satisfied
11%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
32%
CSAT according to Asian or Pacific Islander
Nordstrom's Customer Satisfaction (CSAT) score was rated 76% according to Asian or Pacific Islander users and customers.
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76 / 100
Very Satisfied
48%
Satisfied
28%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
7%
Very Dissatisfied
14%
CSAT according to Other
Nordstrom's Customer Satisfaction (CSAT) score was rated 59% according to Other users and customers.
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59 / 100
Very Satisfied
35%
Satisfied
24%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
5%
Very Dissatisfied
24%
Nordstrom Customer Satisfaction Score by Age
Nordstrom's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% | |||||||||||||||
| 26-30 | 66% | |||||||||||||||
| 31-35 | 72% | |||||||||||||||
| 36-40 | 82% | |||||||||||||||
| 41-45 | 46% | |||||||||||||||
| 46-50 | 82% | |||||||||||||||
| 51-55 | 63% | |||||||||||||||
| 56-60 | 55% | |||||||||||||||
| 61-65 | 44% | |||||||||||||||
| 66+ | 63% |
Nordstrom Customer Satisfaction Score by Usage
Nordstrom's Customer Satisfaction score was rated the highest by customers who have used Nordstrom's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Nordstrom Customer Satisfaction Score by Industry
Nordstrom's Customer Satisfaction score was rated the highest by Consumer Goods industry customers, and the lowest by Real Estate industry customers.
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{
"title": "Nordstrom Customer Satisfaction Score by Industry",
"text": "Nordstrom's Customer Satisfaction score was rated the highest by Consumer Goods industry customers, and the lowest by Real Estate industry customers.",
"bars": [
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"label": "Tech",
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"score": 77,
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{
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"groupId": 496,
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"scoreClassName": "",
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{
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"groupId": 497,
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"scoreClassName": "",
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},
{
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"groupId": 499,
"score": 73,
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"csatScore": 73,
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"scoreClassName": "",
"scoreLabel": 73
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 60,
"stars": 0,
"csatScore": 60,
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"scoreClassName": "",
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},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 86,
"stars": 0,
"csatScore": 86,
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"scoreClassName": "",
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{
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"groupId": 511,
"score": 83,
"stars": 0,
"csatScore": 83,
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"scoreClassName": "",
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},
{
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"groupId": 513,
"score": 100,
"stars": 0,
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"scoreClassName": "max",
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{
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"groupId": 514,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
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},
{
"label": "Education",
"groupId": 515,
"score": 63,
"stars": 0,
"csatScore": 63,
"text": "Nordstrom's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 63
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 45,
"stars": 0,
"csatScore": 45,
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"scoreClassName": "",
"scoreLabel": 45
},
{
"label": "Legal",
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"score": 25,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 100,
"stars": 0,
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"text": "Nordstrom's Customer Satisfaction score is rated by Logistics and Supply Chain customers on Comparably.",
"scoreClassName": "max",
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},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 86,
"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Real Estate",
"groupId": 554,
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"stars": 0,
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"text": "Nordstrom's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
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{
"label": "Retail",
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]
}Nordstrom Customer Satisfaction vs. Competitors
Compared to its competitors, Nordstrom's Customer Satisfaction score is rated right above Neiman Marcus, and is preceded by SEPHORA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Amazon | 84% |
| SEPHORA | 78% |
| Nordstrom | 67% |
| Neiman Marcus | 62% |
| Ulta Beauty | 62% |
| Macy's | 52% |
| Bloomingdale's | 33% |
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Customer Satisfaction for Other Retail Brands
In the Retail industry, Nordstrom's Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| REI | 85% |
| Costco | 84% |
| Amazon | 84% |
| American Eagle Outfitters | 82% |
| Bath & Body Works | 81% |
| Target | 79% |
| Trader Joe's | 79% |
| Nordstrom | 67% |
| Chipotle | 62% |
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Nordstrom Customer Service
3.7/5
Nordstrom has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Nordstrom's Customer Service
Address
Seattle, WA 98101
Website
http://shop.nordstrom.com/
Phone Number
1-800-964-1800
Quick Insights into Nordstrom Customer Service
Nordstrom's Customer Service score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Real Estate industry.
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Ranked Nordstrom Customer Service the Highest
Ranked Nordstrom Customer Service the Lowest
Nordstrom Customer Service Score by Gender
Male customers rated Nordstrom's Customer Service score 0.1 stars higher than Female customers.
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Male
3.6/5
Female
3.5/5
Nordstrom Customer Service Score by Ethnicity
Nordstrom's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.6 | Other | 3.6 |
Nordstrom Customer Service Score by Age
Nordstrom's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.8 | 46-50 | 3.8 |
51-55 3.2 | 51-55 | 3.2 |
56-60 3 | 56-60 | 3 |
61-65 3.2 | 61-65 | 3.2 |
66+ 3 | 66+ | 3 |
Nordstrom Customer Service Score by Usage
Nordstrom's Customer Service score was rated the highest by customers who have used Nordstrom's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Nordstrom Customer Service Score by Industry
Nordstrom's Customer Service score was rated the highest by Consumer Goods industry customers, and the lowest by Real Estate industry customers.
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Nordstrom Customer Service vs. Competitors
Compared to its competitors, Nordstrom's Customer Service score is rated right above Neiman Marcus, and is preceded by SEPHORA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amazon | 4.2/5 |
| SEPHORA | 3.9/5 |
| Nordstrom | 3.7/5 |
| Neiman Marcus | 3.3/5 |
| Ulta Beauty | 3.1/5 |
| Macy's | 2.9/5 |
| Bloomingdale's | 2.3/5 |
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Customer Service for Other Retail Brands
In the Retail industry, Nordstrom's Customer Service score is rated right above Chipotle, and is preceded by Bath & Body Works.
| COMPANY | Customer Service Score | |
|---|---|---|
| REI | 4.4/5 |
| Costco | 4.2/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4/5 |
| Target | 4/5 |
| Bath & Body Works | 4/5 |
| Nordstrom | 3.7/5 |
| Chipotle | 3.6/5 |
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Nordstrom as an Employer
3.3/5
Nordstrom has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Nordstrom scored a 20 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Nordstrom would recommend the brand to a friend. ENPS measures how likely Nordstrom employees would recommend working at Nordstrom to a friend.
Net Promoter Score
20
NPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 38% | Promoters |
|---|---|
| 19% | Passive |
| 43% | Detractors |
Global Ranking Snapshot
Nordstrom is ranked #97 in the Global Top 100 Brands. It ranks just behind 3M and just ahead of Philips.
Retail Ranking Snapshot
Nordstrom is ranked #16 in the Retail Industry. It ranks just behind 7-Eleven and just ahead of Foot Locker.
| RANK | COMPANY | Location | |
|---|---|---|---|
14 |  | The Home Depot | Atlanta, GA |
15 |  | 7-Eleven | Dallas, TX |
16 | | Nordstrom | Seattle, WA |
17 |  | Foot Locker | New York City, NY |
18 |  | Best Buy | Minneapolis, MN |
19 |  | Walmart | Bentonville, AR |
20 |  | Domino's Pizza | Ann Arbor, MI |
