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Lowe's Home Improvement is
Ranked
#22
in
Retail Brands
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Lowe's Home Improvement
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Lowe's Home Improvement is ranked #22 in Retail Brands

About Lowe's Home Improvement's Brand

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States and Canada. With fiscal year 2020 sales of nearly $90 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com. Lowe's Home Improvement’s brand is ranked #128 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Lowe's Home Improvement. When compared to other organizations within the Retail industry, Lowe's Home Improvement is ranked #22. Among its major competitors, Lowe's Home Improvement is ranked in 2nd place for NPS while The Home Depot is 1st, and Best Buy is 3rd. Overall, Lowe's Home Improvement has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $136.70B

Brand at a Glance

80%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service

Lowe's Home Improvement CMO

Lowe's Home Improvement Ranking

Lowe's Home Improvement NPS

Lowe's Home Improvement's Net Promoter Score (NPS) is a 11 with 48% Promoters, 15% Passives, and 37% Detractors. Net Promoter Score tracks whether Lowe's Home Improvement's customers would recommend using the product based on a scale of -100 to 100.

Lowe's Home Improvement Overall NPS

11
NPS
48%Promoters
15%Passives
37%Detractors
Lowe's Home Improvement Overall NPS

Lowe's Home Improvement NPS Trend

-100
-50
0
50
100
Jul 2021
12
Jul 202112
Aug 2021
10
Aug 202110
Sep 2021
12
Sep 202112
Oct 2021
12
Oct 202112
Nov 2021
12
Nov 202112
Dec 2021
12
Dec 202112
Jan 2022
12
Jan 202212
Feb 2022
11
Feb 202211
Mar 2022
11
Mar 202211
Apr 2022
11
Apr 202211
May 2022
11
May 202211
Jun 2022
11
Jun 202211

How Other Brands Compare

Lowe's Home Improvement is ranked second for NPS among its competitors. The Home Depot and Best Buy come in first and third, with Sam's Club coming in at #4. Among those competitors, it is the third most valued company behind Sam's Club.

Sign Up for Brand Profile PRO to get the full Comparison data of Lowe's Home Improvement vs Competitors.

Lowe's Home Improvement's Logo
Lowe's Home Improvement
The Home Depot's Logo
The Home Depot
Best Buy's Logo
Best Buy
Sam's Club's Logo
Sam's Club
Global Ranking#128#86#101#-
NPS11280-9
Social Sentiment Calculated by analyzing social media and other online mentionsNeutralNegativeNegativeNeutral
Valuation Updated every 24 hours for public companies$136.70B$301.06B$28.95B$382.05B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Lowe's Home Improvement NPS by Gender

Male customers rated Lowe's Home Improvement's NPS 5 points higher than Female customers.

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Male

5

Lowe's Home Improvement's NPS was rated 5 by Male customers on Comparably.

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46%
Promoters
13%
Passives
41%
Detractors

Female

0

Lowe's Home Improvement's NPS was rated by Female customers on Comparably.

Sign Up to learn about Lowe's Home Improvement's NPS Score rated by Female customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors

Lowe's Home Improvement NPS by Ethnicity

Lowe's Home Improvement's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

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-100
-50
0
50
100
Caucasian
-13
Caucasian-13
Other
-80
Other-80

Lowe's Home Improvement NPS by Age

Lowe's Home Improvement's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Lowe's Home Improvement.
0
20
40
60
80
100
Promoters
100%
Passives
0%
Detractors
0%
18-25100%0%0%
Promoters
33%
Passives
34%
Detractors
33%
26-3033%34%33%
Promoters
50%
Passives
25%
Detractors
25%
31-3550%25%25%
Promoters
25%
Passives
25%
Detractors
50%
36-4025%25%50%
Promoters
50%
Passives
25%
Detractors
25%
41-4550%25%25%
Promoters
62%
Passives
13%
Detractors
25%
46-5062%13%25%
Promoters
40%
Passives
0%
Detractors
60%
51-5540%0%60%
Promoters
29%
Passives
0%
Detractors
71%
56-6029%0%71%
Promoters
25%
Passives
0%
Detractors
75%
61-6525%0%75%
Promoters
55%
Passives
0%
Detractors
45%
66+55%0%45%

Lowe's Home Improvement NPS by Usage

Lowe's Home Improvement's NPS was rated the highest by customers who have used Lowe's Home Improvement's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
20
Less than 1 Year20
1 to 2 Years
0
1 to 2 Years0
2 to 5 Years
61
2 to 5 Years61
5 to 10 Years
-5
5 to 10 Years-5
Over 10 Years
-5
Over 10 Years-5

Lowe's Home Improvement NPS vs. Competitors

Compared to its competitors, Lowe's Home Improvement's NPS is rated right above Best Buy, and is preceded by The Home Depot.

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Lowe's Home Improvement's Logo
VS
The Home Depot's Logo
Best Buy's Logo
Sam's Club's Logo
Bed Bath & Beyond's Logo

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Lowe's Home Improvement NPS vs Companies in Retail

In the Retail industry, Lowe's Home Improvement's NPS is rated right below Bath & Body Works.

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Lowe's Home Improvement's Logo
VS
Costco's Logo
Trader Joe's' Logo
REI's Logo
Amazon's Logo
American Eagle Outfitters' Logo
Target's Logo
Chipotle's Logo
Bath & Body Works' Logo

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Lowe's Home Improvement Customer Reviews

Out of the 6 Lowe's Home Improvement customer reviews 2 were positive and 4 were constructive. Lowe's Home Improvement customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Hello, I have had continued horrific service from your store. Never experienced this before until now. I have tried repeatedly to get in touch with your customer service department over the phone. I am transferred, disconnected, given incorrect information and put on hold for hours. I selected t
Review from Charlotte, NC / Non-Binary / Other / 51-55
What can this brand most improve?
The customer service as been continuing to decrease. That is mainly do to the lack of leadership. Store managers and the CEO care more about themselves and not the customer or veteran.
Review from Charlotte, NC / Male / Other / 51-55
What can this brand most improve?
Horrible customer service from Executive team
Review from Charlotte, NC / Female / Caucasian / 61-65
What do you value most about this brand?
Knowledge in several departments in store
Review from Male / Caucasian / 66+
What can this brand most improve?
Work on hiring employees who aren't RACIST
Review from Female / Asian or Pacific Islander / 36-40

Lowe's Home Improvement Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Lowe's Home Improvement users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80
80%
20
20%
Lowe's Home Improvement Customer Loyalty

Lowe's Home Improvement Customer Loyalty Score by Gender

Male customers rated Lowe's Home Improvement's Customer Loyalty score 11% higher than Female customers.

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Male
89%
Yes
Female
78%
Yes

Lowe's Home Improvement Customer Loyalty Score by Ethnicity

Lowe's Home Improvement's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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100
out of 100
Caucasian
82
out of 100
Other

Lowe's Home Improvement Customer Loyalty Score by Age

Lowe's Home Improvement's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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0
20%
40%
60%
80%
100%
18-25
100%
18-25100%
26-30
70%
26-3070%
31-35
78%
31-3578%
36-40
55%
36-4055%
41-45
100%
41-45100%
46-50
89%
46-5089%
51-55
73%
51-5573%
56-60
87%
56-6087%
61-65
100%
61-65100%
66+
92%
66+92%

Lowe's Home Improvement Customer Loyalty Score by Usage

Lowe's Home Improvement's Customer Loyalty score was rated the highest by customers who have used Lowe's Home Improvement's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
46%
1 to 2 Years
87%
2 to 5 Years
78%
5 to 10 Years
81%
Over 10 Years
87%

Lowe's Home Improvement Customer Loyalty Score by Industry

Lowe's Home Improvement's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Marketing, Advertising and Research industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
61%
Accounting
92%
Aerospace and Aviation
100%
Banking and Financial Services
100%
Business and Consumer Services
74%
Education
82%
Government and Public Policy
70%
Healthcare, Hospitals and Medicine
100%
Marketing, Advertising and Research
55%
Retail
82%

Lowe's Home Improvement Customer Loyalty vs. Competitors

Compared to its competitors, Lowe's Home Improvement's Customer Loyalty score is rated right above Best Buy, and is preceded by The Home Depot.

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Lowe's Home Improvement's Logo
VS
Sam's Club's Logo
The Home Depot's Logo
Best Buy's Logo
Bed Bath & Beyond's Logo

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Customer Loyalty for Other Retail Brands

In the Retail industry, Lowe's Home Improvement's Customer Loyalty score is rated right above Chipotle, and is preceded by Bath & Body Works.

Unlock Lowe's Home Improvement Customer Loyalty vs. Companies in Retail Data

Lowe's Home Improvement's Logo
VS
Costco's Logo
Amazon's Logo
REI's Logo
Trader Joe's' Logo
American Eagle Outfitters' Logo
Target's Logo
Bath & Body Works' Logo
Chipotle's Logo

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Lowe's Home Improvement Product Quality

3.4/5

Lowe's Home Improvement has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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Lowe's Home Improvement Product Information

Lowe's Home Improvement’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Lowe's Home Improvement's product the highest. Reviewers from the Tech industry rated Lowe's Home Improvement the lowest at 2.7.

Website
http://lowes.com
Company Size
10,000+ Employees

Industry

Retail

Quick Insights into Lowe's Home Improvement Product Quality

Lowe's Home Improvement's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Other customers.

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Ranked Lowe's Home Improvement Product Quality the Highest

18-25
5
1 to 2 Years
4.3
Retail
4.1

Ranked Lowe's Home Improvement Product Quality the Lowest

Government and Public Policy
2
61-65
1.9
Other
1.8

Lowe's Home Improvement Product Quality Score by Gender

Male customers rated Lowe's Home Improvement's Product Quality score 0.1 stars higher than Female customers.

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Male

3.2/5

Female

3.1/5

Lowe's Home Improvement Product Quality Score by Ethnicity

Lowe's Home Improvement's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3
Caucasian3
Other
1.8
Other1.8

Lowe's Home Improvement Product Quality Score by Age

Lowe's Home Improvement's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
5
18-255
26-30
3.3
26-303.3
31-35
3.2
31-353.2
36-40
3.2
36-403.2
41-45
4.4
41-454.4
46-50
3.6
46-503.6
51-55
2.9
51-552.9
56-60
2.6
56-602.6
61-65
1.9
61-651.9
66+
2.9
66+2.9

Lowe's Home Improvement Product Quality Score by Usage

Lowe's Home Improvement's Product Quality score was rated the highest by customers who have used Lowe's Home Improvement's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2.7
1 to 2 Years
4.3
2 to 5 Years
4
5 to 10 Years
3.2
Over 10 Years
2.9

Lowe's Home Improvement Product Quality Score by Industry

Lowe's Home Improvement's Product Quality score was rated the highest by Retail industry customers, and the lowest by Government and Public Policy industry customers.

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Tech
2.7
Accounting
4
Aerospace and Aviation
2.7
Banking and Financial Services
3.1
Business and Consumer Services
2.3
Education
3.6
Government and Public Policy
2
Healthcare, Hospitals and Medicine
3.9
Marketing, Advertising and Research
2.7
Retail
4.1

Lowe's Home Improvement Product Quality vs. Competitors

Compared to its competitors, Lowe's Home Improvement's Product Quality score is rated right above Best Buy, and is preceded by The Home Depot.

COMPANYProduct Quality Score
The Home Depot3.8/5
Lowe's Home Improvement3.4/5
Best Buy3.2/5
Sam's Club2.9/5
Bed Bath & Beyond1.9/5

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Lowe's Home Improvement's Logo
VS
The Home Depot's Logo
Best Buy's Logo
Sam's Club's Logo
Bed Bath & Beyond's Logo

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Product Quality for Other Retail Brands

In the Retail industry, Lowe's Home Improvement's Product Quality score is rated right below Bath & Body Works.

COMPANYProduct Quality Score
Costco4.4/5
REI4.4/5
Target4.3/5
Trader Joe's4.3/5
Chipotle4.3/5
Amazon4.3/5
American Eagle Outfitters4.2/5
Bath & Body Works4.2/5
Lowe's Home Improvement3.4/5

Unlock Lowe's Home Improvement Product Quality vs. Companies in Retail Data

Lowe's Home Improvement's Logo
VS
Costco's Logo
REI's Logo
Target's Logo
Trader Joe's' Logo
Chipotle's Logo
Amazon's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo

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Lowe's Home Improvement Pricing

Lowe's Home Improvement ROI & Value For Money

3.3/5

Lowe's Home Improvement has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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Lowe's Home Improvement Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Lowe's Home Improvement.

Quick Insights into Lowe's Home Improvement ROI

Lowe's Home Improvement's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.

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Ranked Lowe's Home Improvement ROI the Highest

18-25
4.7
2 to 5 Years
4.4
Retail
4.1

Ranked Lowe's Home Improvement ROI the Lowest

Government and Public Policy
2.1
Other
1.9
61-65
1.5

Lowe's Home Improvement ROI Score by Gender

Male customers rated Lowe's Home Improvement's ROI score 0.4 stars higher than Female customers.

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Male

3.4/5

Female

3/5

Lowe's Home Improvement ROI Score by Ethnicity

Lowe's Home Improvement's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lowe's Home Improvement.
0
1
2
3
4
5
Caucasian
3.7
Caucasian3.7
Other
1.9
Other1.9

Lowe's Home Improvement ROI Score by Age

Lowe's Home Improvement's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Lowe's Home Improvement.
0
1
2
3
4
5
18-25
4.7
18-254.7
26-30
3.6
26-303.6
31-35
3.4
31-353.4
36-40
3.1
36-403.1
41-45
4.7
41-454.7
46-50
3.4
46-503.4
51-55
2.8
51-552.8
56-60
2.5
56-602.5
61-65
1.5
61-651.5
66+
3.2
66+3.2

Lowe's Home Improvement ROI Score by Usage

Lowe's Home Improvement's ROI score was rated the highest by customers who have used Lowe's Home Improvement's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.8
1 to 2 Years
4.1
2 to 5 Years
4.4
5 to 10 Years
3.3
Over 10 Years
2.9

Lowe's Home Improvement ROI Score by Industry

Lowe's Home Improvement's ROI score was rated the highest by Retail industry customers, and the lowest by Government and Public Policy industry customers.

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Tech
3.8
Accounting
4
Aerospace and Aviation
2.6
Banking and Financial Services
3.1
Business and Consumer Services
2.1
Education
4
Government and Public Policy
2.1
Healthcare, Hospitals and Medicine
3.6
Marketing, Advertising and Research
2.4
Retail
4.1

Lowe's Home Improvement Pricing vs. Competitors

Compared to its competitors, Lowe's Home Improvement's ROI score is rated right above Best Buy, and is preceded by The Home Depot.

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Lowe's Home Improvement's Logo
VS
The Home Depot's Logo
Best Buy's Logo
Sam's Club's Logo
Bed Bath & Beyond's Logo

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ROI for Other Retail Brands

In the Retail industry, Lowe's Home Improvement's ROI score is rated right below Bath & Body Works.

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Lowe's Home Improvement's Logo
VS
Costco's Logo
Trader Joe's' Logo
Amazon's Logo
REI's Logo
Target's Logo
Chipotle's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo

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Lowe's Home Improvement Customer Satisfaction (CSAT)

Lowe's Home Improvement Customer Satisfaction (CSAT) Score

52 / 100

Lowe's Home Improvement has an overall Customer Satisfaction score of 52 rated by its users and customers.

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Very Satisfied33%
Satisfied19%
Neither Satisfied nor Dissatisfied4%
Dissatisfied3%
Very Dissatisfied41%
Very Satisfied
33%
Satisfied
19%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
3%
Very Dissatisfied
41%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Lowe's Home Improvement Customer Satisfaction

Lowe's Home Improvement's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers who have used Lowe's Home Improvement's products/services for Over 10 Years.

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Ranked Lowe's Home Improvement Customer Satisfaction the Highest

51-55
67%
Caucasian
66%
Male
57%

Ranked Lowe's Home Improvement Customer Satisfaction the Lowest

Female
40%
Other
40%
Over 10 Years
33%

Lowe's Home Improvement Customer Satisfaction Score by Gender

Male customers rated Lowe's Home Improvement's Customer Satisfaction score 17 points higher than Female customers.

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57 / 100
Male
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
15%
40 / 100
Female
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%

Lowe's Home Improvement Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Lowe's Home Improvement's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.

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66 / 100
Very Satisfied33%
Satisfied33%
Neither Satisfied nor Dissatisfied17%
Dissatisfied0%
Very Dissatisfied17%
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%

CSAT according to Other

Lowe's Home Improvement's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.

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40 / 100
Very Satisfied0%
Satisfied40%
Neither Satisfied nor Dissatisfied0%
Dissatisfied20%
Very Dissatisfied40%
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%

Lowe's Home Improvement Customer Satisfaction Score by Age

Lowe's Home Improvement's Customer Satisfaction score was rated 67 points by customers ages 51-55 on Comparably.

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0
20
40
60
80
100
51-55 CSAT Score
67%
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
51-5567%

Lowe's Home Improvement Customer Satisfaction Score by Usage

Lowe's Home Improvement's Customer Satisfaction score was rated 33 points by customers who have used Lowe's Home Improvement's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.

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5 to 10 Years
33
Over 10 Years
33

Lowe's Home Improvement Customer Satisfaction vs. Competitors

Compared to its competitors, Lowe's Home Improvement's Customer Satisfaction score is rated right above Bed Bath & Beyond, and is preceded by Best Buy.

COMPANYCustomer Satisfaction (CSAT) Score
The Home Depot72%
Sam's Club62%
Best Buy55%
Lowe's Home Improvement52%
Bed Bath & Beyond42%

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Lowe's Home Improvement's Logo
VS
The Home Depot's Logo
Sam's Club's Logo
Best Buy's Logo
Bed Bath & Beyond's Logo

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Lowe's Home Improvement's Customer Satisfaction score is rated right below Chipotle.

Unlock Lowe's Home Improvement Customer Satisfaction vs. Companies in Retail Data

Lowe's Home Improvement's Logo
VS
Costco's Logo
Amazon's Logo
Target's Logo
REI's Logo
Trader Joe's' Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo
Chipotle's Logo

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Lowe's Home Improvement Customer Service

3.2/5

Lowe's Home Improvement has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

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About Lowe's Home Improvement's Customer Service

Address

1000 Lowes Blvd, Mooresville, NC 28117


Website

http://lowes.com


Phone Number

1(877) 465-6937

Quick Insights into Lowe's Home Improvement Customer Service

Lowe's Home Improvement's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.

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Ranked Lowe's Home Improvement Customer Service the Highest

18-25
5
2 to 5 Years
4.2
Accounting
4

Ranked Lowe's Home Improvement Customer Service the Lowest

Business and Consumer Services
1.9
61-65
1.6
Other
1.5

Lowe's Home Improvement Customer Service Score by Gender

Male customers rated Lowe's Home Improvement's Customer Service score 0.4 stars higher than Female customers.

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Male

3.3/5

Female

2.9/5

Lowe's Home Improvement Customer Service Score by Ethnicity

Lowe's Home Improvement's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
3.8
Caucasian3.8
Other
1.5
Other1.5

Lowe's Home Improvement Customer Service Score by Age

Lowe's Home Improvement's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25
5
18-255
26-30
3.5
26-303.5
31-35
3.2
31-353.2
36-40
3
36-403
41-45
4.1
41-454.1
46-50
3.2
46-503.2
51-55
2.8
51-552.8
56-60
2.3
56-602.3
61-65
1.6
61-651.6
66+
3.1
66+3.1

Lowe's Home Improvement Customer Service Score by Usage

Lowe's Home Improvement's Customer Service score was rated the highest by customers who have used Lowe's Home Improvement's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
2.8
1 to 2 Years
4
2 to 5 Years
4.2
5 to 10 Years
2.9
Over 10 Years
2.8

Lowe's Home Improvement Customer Service Score by Industry

Lowe's Home Improvement's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech
3.1
Accounting
4
Aerospace and Aviation
2.9
Banking and Financial Services
2.8
Business and Consumer Services
1.9
Education
2.9
Government and Public Policy
2.1
Healthcare, Hospitals and Medicine
3.9
Marketing, Advertising and Research
2.7
Retail
3.9

Lowe's Home Improvement Customer Service vs. Competitors

Compared to its competitors, Lowe's Home Improvement's Customer Service score is rated right above Best Buy, and is preceded by The Home Depot.

COMPANYCustomer Service Score
The Home Depot3.7/5
Lowe's Home Improvement3.2/5
Best Buy3/5
Sam's Club2.7/5
Bed Bath & Beyond1.8/5

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Lowe's Home Improvement's Logo
VS
The Home Depot's Logo
Best Buy's Logo
Sam's Club's Logo
Bed Bath & Beyond's Logo

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Customer Service for Other Retail Brands

In the Retail industry, Lowe's Home Improvement's Customer Service score is rated right below Bath & Body Works.

COMPANYCustomer Service Score
REI4.4/5
Costco4.3/5
Trader Joe's4.3/5
Amazon4.2/5
Chipotle4.2/5
Target4.2/5
American Eagle Outfitters4.1/5
Bath & Body Works3.9/5
Lowe's Home Improvement3.2/5

Unlock Lowe's Home Improvement Customer Service vs. Companies in Retail Data

Lowe's Home Improvement's Logo
VS
REI's Logo
Costco's Logo
Trader Joe's' Logo
Amazon's Logo
Chipotle's Logo
Target's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo

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Lowe's Home Improvement as an Employer

3.2/5

Lowe's Home Improvement has a 3.2/5 stars for its overall company culture rated by their employees

  Lowe's Home Improvement CEO
bottom
25%
CEO of Lowe's Home Improvement

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Lowe's Home Improvement scored a 11 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Lowe's Home Improvement would recommend the brand to a friend. ENPS measures how likely Lowe's Home Improvement employees would recommend working at Lowe's Home Improvement to a friend.

Net Promoter Score

11
NPS Score
48%Promoters
15%Passive
37%Detractors

Employee Net Promoter Score

-6
eNPS Score
37%Promoters
20%Passive
43%Detractors

Global Ranking Snapshot

Lowe's Home Improvement is ranked #128 in the Global Top 100 Brands. It ranks just behind Hulu and just ahead of Bloomberg.

RANKCOMPANYCEOINDUSTRY
126
Warner Bros.  Warner Bros. CEO
Media and Entertainment
127
Hulu  Hulu CEO
Bob Chapek
Media and Entertainment
128
Lowe's Home Improvement  Lowe's Home Improvement CEO
Marvin Ellison
Retail
129
Bloomberg  Bloomberg CEO
Michael Bloomberg
Tech
130
KFC  KFC CEO
Sabir Sami
Food and Beverages
131
DocuSign  DocuSign CEO
Daniel Springer
Tech
132
Boeing  Boeing CEO
Dave Calhoun
Automotive and Transportation

Retail Ranking Snapshot

Lowe's Home Improvement is ranked #22 in the Retail Industry. It ranks just behind Victoria's Secret and just ahead of Gap Inc..

RANKCOMPANYLocation
20
Domino's Pizza
Ann Arbor, MI
21
Victoria's Secret
Columbus, OH
22
Lowe's Home Improvement
Mooresville, NC
23
Gap Inc.
San Francisco, CA
24
Etsy
Brooklyn, NY
25
Yum! Brands
Louisville, KY
26
Taco Bell
Irvine, CA