11
NPS
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Lowe's Home Improvement is ranked #22 in Retail Brands
Lowe's Home Improvement is ranked #22 in Retail Brands
About Lowe's Home Improvement's Brand
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States and Canada. With fiscal year 2020 sales of nearly $90 billion, Lowe’s and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com. Lowe's Home Improvement’s brand is ranked #128 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Lowe's Home Improvement. When compared to other organizations within the Retail industry, Lowe's Home Improvement is ranked #22. Among its major competitors, Lowe's Home Improvement is ranked in 2nd place for NPS while The Home Depot is 1st, and Best Buy is 3rd. Overall, Lowe's Home Improvement has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $136.70B
Brand at a Glance
80%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Lowe's Home Improvement CMO
Lowe's Home Improvement Ranking
- #22 in Retail
- #2 / 4 of its competitors
Lowe's Home Improvement NPS
Lowe's Home Improvement's Net Promoter Score (NPS) is a 11 with 48% Promoters, 15% Passives, and 37% Detractors. Net Promoter Score tracks whether Lowe's Home Improvement's customers would recommend using the product based on a scale of -100 to 100.
Lowe's Home Improvement Overall NPS
| 48% | Promoters |
|---|---|
| 15% | Passives |
| 37% | Detractors |
Lowe's Home Improvement NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 12 | Jul 2021 | 12 |
Aug 2021 10 | Aug 2021 | 10 |
Sep 2021 12 | Sep 2021 | 12 |
Oct 2021 12 | Oct 2021 | 12 |
Nov 2021 12 | Nov 2021 | 12 |
Dec 2021 12 | Dec 2021 | 12 |
Jan 2022 12 | Jan 2022 | 12 |
Feb 2022 11 | Feb 2022 | 11 |
Mar 2022 11 | Mar 2022 | 11 |
Apr 2022 11 | Apr 2022 | 11 |
May 2022 11 | May 2022 | 11 |
Jun 2022 11 | Jun 2022 | 11 |
How Other Brands Compare
Lowe's Home Improvement is ranked second for NPS among its competitors. The Home Depot and Best Buy come in first and third, with Sam's Club coming in at #4. Among those competitors, it is the third most valued company behind Sam's Club.
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 Lowe's Home Improvement |  The Home Depot |  Best Buy |  Sam's Club | |
| Global Ranking | #128 | #86 | #101 | #- |
| NPS | 11 | 28 | 0 | -9 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Negative | Negative | Neutral |
| Valuation Updated every 24 hours for public companies | $136.70B | $301.06B | $28.95B | $382.05B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lowe's Home Improvement NPS by Gender
Male customers rated Lowe's Home Improvement's NPS 5 points higher than Female customers.
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Male
5
Lowe's Home Improvement's NPS was rated 5 by Male customers on Comparably.
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46%
Promoters
13%
Passives
41%
Detractors
Female
0
Lowe's Home Improvement's NPS was rated by Female customers on Comparably.
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44%
Promoters
12%
Passives
44%
Detractors
Lowe's Home Improvement NPS by Ethnicity
Lowe's Home Improvement's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
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-100
-50
0
50
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -13 | Caucasian | -13 |
Other -80 | Other | -80 |
Lowe's Home Improvement NPS by Age
Lowe's Home Improvement's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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Lowe's Home Improvement NPS by Usage
Lowe's Home Improvement's NPS was rated the highest by customers who have used Lowe's Home Improvement's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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-100
-50
0
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| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
5 to 10 Years -5 | 5 to 10 Years | -5 |
Over 10 Years -5 | Over 10 Years | -5 |
Lowe's Home Improvement NPS vs. Competitors
Compared to its competitors, Lowe's Home Improvement's NPS is rated right above Best Buy, and is preceded by The Home Depot.
| COMPANY | NPS Score | |
|---|---|---|
| The Home Depot | 28 |
| Lowe's Home Improvement | 11 |
| Best Buy | 0 |
| Sam's Club | -9 |
 | Bed Bath & Beyond | -60 |
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Lowe's Home Improvement NPS vs Companies in Retail
In the Retail industry, Lowe's Home Improvement's NPS is rated right below Bath & Body Works.
| COMPANY | NPS Score | |
|---|---|---|
 | Costco | 60 |
 | Trader Joe's | 57 |
 | REI | 57 |
 | Amazon | 52 |
 | American Eagle Outfitters | 49 |
 | Target | 48 |
 | Chipotle | 46 |
 | Bath & Body Works | 39 |
| Lowe's Home Improvement | 11 |
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Lowe's Home Improvement Customer Reviews
Out of the 6 Lowe's Home Improvement customer reviews 2 were positive and 4 were constructive. Lowe's Home Improvement customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Lowe's Home Improvement Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Lowe's Home Improvement users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lowe's Home Improvement Customer Loyalty Score by Gender
Male customers rated Lowe's Home Improvement's Customer Loyalty score 11% higher than Female customers.
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Male
89%
Yes
Female
78%
Yes
Lowe's Home Improvement Customer Loyalty Score by Ethnicity
Lowe's Home Improvement's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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100
out of 100
Caucasian
82
out of 100
Other
Lowe's Home Improvement Customer Loyalty Score by Age
Lowe's Home Improvement's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 70% | 26-30 | 70% |
31-35 78% | 31-35 | 78% |
36-40 55% | 36-40 | 55% |
41-45 100% | 41-45 | 100% |
46-50 89% | 46-50 | 89% |
51-55 73% | 51-55 | 73% |
56-60 87% | 56-60 | 87% |
61-65 100% | 61-65 | 100% |
66+ 92% | 66+ | 92% |
Lowe's Home Improvement Customer Loyalty Score by Usage
Lowe's Home Improvement's Customer Loyalty score was rated the highest by customers who have used Lowe's Home Improvement's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Lowe's Home Improvement Customer Loyalty Score by Industry
Lowe's Home Improvement's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Lowe's Home Improvement Customer Loyalty vs. Competitors
Compared to its competitors, Lowe's Home Improvement's Customer Loyalty score is rated right above Best Buy, and is preceded by The Home Depot.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sam's Club | 81% |
| The Home Depot | 80% |
| Lowe's Home Improvement | 80% |
| Best Buy | 73% |
| Bed Bath & Beyond | 69% |
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Customer Loyalty for Other Retail Brands
In the Retail industry, Lowe's Home Improvement's Customer Loyalty score is rated right above Chipotle, and is preceded by Bath & Body Works.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 91% |
| Amazon | 89% |
| REI | 88% |
| Trader Joe's | 87% |
| American Eagle Outfitters | 87% |
| Target | 85% |
| Bath & Body Works | 85% |
| Lowe's Home Improvement | 80% |
| Chipotle | 76% |
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Lowe's Home Improvement Product Quality
3.4/5
Lowe's Home Improvement has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Lowe's Home Improvement Product Information
Lowe's Home Improvement’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Lowe's Home Improvement's product the highest. Reviewers from the Tech industry rated Lowe's Home Improvement the lowest at 2.7.
- Website
- http://lowes.com
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Lowe's Home Improvement Product Quality
Lowe's Home Improvement's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Lowe's Home Improvement Product Quality the Highest
Ranked Lowe's Home Improvement Product Quality the Lowest
Lowe's Home Improvement Product Quality Score by Gender
Male customers rated Lowe's Home Improvement's Product Quality score 0.1 stars higher than Female customers.
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Male
3.2/5
Female
3.1/5
Lowe's Home Improvement Product Quality Score by Ethnicity
Lowe's Home Improvement's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 1.8 | Other | 1.8 |
Lowe's Home Improvement Product Quality Score by Age
Lowe's Home Improvement's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3.2 | 31-35 | 3.2 |
36-40 3.2 | 36-40 | 3.2 |
41-45 4.4 | 41-45 | 4.4 |
46-50 3.6 | 46-50 | 3.6 |
51-55 2.9 | 51-55 | 2.9 |
56-60 2.6 | 56-60 | 2.6 |
61-65 1.9 | 61-65 | 1.9 |
66+ 2.9 | 66+ | 2.9 |
Lowe's Home Improvement Product Quality Score by Usage
Lowe's Home Improvement's Product Quality score was rated the highest by customers who have used Lowe's Home Improvement's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Lowe's Home Improvement Product Quality Score by Industry
Lowe's Home Improvement's Product Quality score was rated the highest by Retail industry customers, and the lowest by Government and Public Policy industry customers.
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Lowe's Home Improvement Product Quality vs. Competitors
Compared to its competitors, Lowe's Home Improvement's Product Quality score is rated right above Best Buy, and is preceded by The Home Depot.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Home Depot | 3.8/5 |
| Lowe's Home Improvement | 3.4/5 |
| Best Buy | 3.2/5 |
| Sam's Club | 2.9/5 |
| Bed Bath & Beyond | 1.9/5 |
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Product Quality for Other Retail Brands
In the Retail industry, Lowe's Home Improvement's Product Quality score is rated right below Bath & Body Works.
| COMPANY | Product Quality Score | |
|---|---|---|
| Costco | 4.4/5 |
| REI | 4.4/5 |
| Target | 4.3/5 |
| Trader Joe's | 4.3/5 |
| Chipotle | 4.3/5 |
| Amazon | 4.3/5 |
| American Eagle Outfitters | 4.2/5 |
| Bath & Body Works | 4.2/5 |
| Lowe's Home Improvement | 3.4/5 |
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Lowe's Home Improvement Pricing
Lowe's Home Improvement ROI & Value For Money
3.3/5
Lowe's Home Improvement has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Lowe's Home Improvement Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Lowe's Home Improvement.
Quick Insights into Lowe's Home Improvement ROI
Lowe's Home Improvement's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 61-65.
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Ranked Lowe's Home Improvement ROI the Highest
Ranked Lowe's Home Improvement ROI the Lowest
Lowe's Home Improvement ROI Score by Gender
Male customers rated Lowe's Home Improvement's ROI score 0.4 stars higher than Female customers.
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Male
3.4/5
Female
3/5
Lowe's Home Improvement ROI Score by Ethnicity
Lowe's Home Improvement's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Other 1.9 | Other | 1.9 |
Lowe's Home Improvement ROI Score by Age
Lowe's Home Improvement's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.1 | 36-40 | 3.1 |
41-45 4.7 | 41-45 | 4.7 |
46-50 3.4 | 46-50 | 3.4 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 3.2 | 66+ | 3.2 |
Lowe's Home Improvement ROI Score by Usage
Lowe's Home Improvement's ROI score was rated the highest by customers who have used Lowe's Home Improvement's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Lowe's Home Improvement ROI Score by Industry
Lowe's Home Improvement's ROI score was rated the highest by Retail industry customers, and the lowest by Government and Public Policy industry customers.
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Lowe's Home Improvement Pricing vs. Competitors
Compared to its competitors, Lowe's Home Improvement's ROI score is rated right above Best Buy, and is preceded by The Home Depot.
| COMPANY | Pricing Score | |
|---|---|---|
| The Home Depot | 3.7/5 |
| Lowe's Home Improvement | 3.3/5 |
| Best Buy | 3.1/5 |
| Sam's Club | 3/5 |
| Bed Bath & Beyond | 2.1/5 |
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ROI for Other Retail Brands
In the Retail industry, Lowe's Home Improvement's ROI score is rated right below Bath & Body Works.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.3/5 |
| Trader Joe's | 4.2/5 |
| Amazon | 4.1/5 |
| REI | 4.1/5 |
| Target | 4/5 |
| Chipotle | 4/5 |
| American Eagle Outfitters | 3.8/5 |
| Bath & Body Works | 3.7/5 |
| Lowe's Home Improvement | 3.3/5 |
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Lowe's Home Improvement Customer Satisfaction (CSAT)
Lowe's Home Improvement Customer Satisfaction (CSAT) Score
52 / 100
Lowe's Home Improvement has an overall Customer Satisfaction score of 52 rated by its users and customers.
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Very Satisfied
33%
Satisfied
19%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
3%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lowe's Home Improvement Customer Satisfaction
Lowe's Home Improvement's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers who have used Lowe's Home Improvement's products/services for Over 10 Years.
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Ranked Lowe's Home Improvement Customer Satisfaction the Highest
Ranked Lowe's Home Improvement Customer Satisfaction the Lowest
Lowe's Home Improvement Customer Satisfaction Score by Gender
Male customers rated Lowe's Home Improvement's Customer Satisfaction score 17 points higher than Female customers.
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57 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 15% |
40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Lowe's Home Improvement Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Lowe's Home Improvement's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Other
Lowe's Home Improvement's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
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40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
Lowe's Home Improvement Customer Satisfaction Score by Age
Lowe's Home Improvement's Customer Satisfaction score was rated 67 points by customers ages 51-55 on Comparably.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 67% |
Lowe's Home Improvement Customer Satisfaction Score by Usage
Lowe's Home Improvement's Customer Satisfaction score was rated 33 points by customers who have used Lowe's Home Improvement's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Lowe's Home Improvement Customer Satisfaction vs. Competitors
Compared to its competitors, Lowe's Home Improvement's Customer Satisfaction score is rated right above Bed Bath & Beyond, and is preceded by Best Buy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Home Depot | 72% |
| Sam's Club | 62% |
| Best Buy | 55% |
| Lowe's Home Improvement | 52% |
| Bed Bath & Beyond | 42% |
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Customer Satisfaction for Other Retail Brands
In the Retail industry, Lowe's Home Improvement's Customer Satisfaction score is rated right below Chipotle.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Costco | 88% |
| Amazon | 87% |
| Target | 87% |
| REI | 87% |
| Trader Joe's | 86% |
| American Eagle Outfitters | 86% |
| Bath & Body Works | 81% |
| Chipotle | 81% |
| Lowe's Home Improvement | 52% |
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Lowe's Home Improvement Customer Service
3.2/5
Lowe's Home Improvement has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Lowe's Home Improvement's Customer Service
Address
1000 Lowes Blvd, Mooresville, NC 28117
Website
http://lowes.com
Phone Number
1(877) 465-6937
Lowe's Home Improvement's Social Links
Quick Insights into Lowe's Home Improvement Customer Service
Lowe's Home Improvement's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Lowe's Home Improvement Customer Service the Highest
Ranked Lowe's Home Improvement Customer Service the Lowest
Lowe's Home Improvement Customer Service Score by Gender
Male customers rated Lowe's Home Improvement's Customer Service score 0.4 stars higher than Female customers.
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Male
3.3/5
Female
2.9/5
Lowe's Home Improvement Customer Service Score by Ethnicity
Lowe's Home Improvement's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 1.5 | Other | 1.5 |
Lowe's Home Improvement Customer Service Score by Age
Lowe's Home Improvement's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.2 | 31-35 | 3.2 |
36-40 3 | 36-40 | 3 |
41-45 4.1 | 41-45 | 4.1 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.6 | 61-65 | 1.6 |
66+ 3.1 | 66+ | 3.1 |
Lowe's Home Improvement Customer Service Score by Usage
Lowe's Home Improvement's Customer Service score was rated the highest by customers who have used Lowe's Home Improvement's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Lowe's Home Improvement Customer Service Score by Industry
Lowe's Home Improvement's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.
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Lowe's Home Improvement Customer Service vs. Competitors
Compared to its competitors, Lowe's Home Improvement's Customer Service score is rated right above Best Buy, and is preceded by The Home Depot.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Home Depot | 3.7/5 |
| Lowe's Home Improvement | 3.2/5 |
| Best Buy | 3/5 |
| Sam's Club | 2.7/5 |
| Bed Bath & Beyond | 1.8/5 |
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Customer Service for Other Retail Brands
In the Retail industry, Lowe's Home Improvement's Customer Service score is rated right below Bath & Body Works.
| COMPANY | Customer Service Score | |
|---|---|---|
| REI | 4.4/5 |
| Costco | 4.3/5 |
| Trader Joe's | 4.3/5 |
| Amazon | 4.2/5 |
| Chipotle | 4.2/5 |
| Target | 4.2/5 |
| American Eagle Outfitters | 4.1/5 |
| Bath & Body Works | 3.9/5 |
| Lowe's Home Improvement | 3.2/5 |
Unlock Lowe's Home Improvement Customer Service vs. Companies in Retail Data
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Lowe's Home Improvement as an Employer
3.2/5
Lowe's Home Improvement has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Lowe's Home Improvement
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Lowe's Home Improvement scored a 11 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Lowe's Home Improvement would recommend the brand to a friend. ENPS measures how likely Lowe's Home Improvement employees would recommend working at Lowe's Home Improvement to a friend.
Net Promoter Score
11
NPS Score
| 48% | Promoters |
|---|---|
| 15% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 37% | Promoters |
|---|---|
| 20% | Passive |
| 43% | Detractors |
Global Ranking Snapshot
Lowe's Home Improvement is ranked #128 in the Global Top 100 Brands. It ranks just behind Hulu and just ahead of Bloomberg.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
126 |  | Warner Bros. | Media and Entertainment | ||
127 |  | Hulu |  | Bob Chapek | Media and Entertainment |
128 | | Lowe's Home Improvement | | Marvin Ellison | Retail |
129 |  | Bloomberg |  | Michael Bloomberg | Tech |
130 |  | KFC |  | Sabir Sami | Food and Beverages |
131 |  | DocuSign |  | Daniel Springer | Tech |
132 |  | Boeing |  | Dave Calhoun | Automotive and Transportation |
Retail Ranking Snapshot
Lowe's Home Improvement is ranked #22 in the Retail Industry. It ranks just behind Victoria's Secret and just ahead of Gap Inc..
| RANK | COMPANY | Location | |
|---|---|---|---|
20 |  | Domino's Pizza | Ann Arbor, MI |
21 |  | Victoria's Secret | Columbus, OH |
22 | | Lowe's Home Improvement | Mooresville, NC |
23 |  | Gap Inc. | San Francisco, CA |
24 |  | Etsy | Brooklyn, NY |
25 |  | Yum! Brands | Louisville, KY |
26 |  | Taco Bell | Irvine, CA |
