24
NPS
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Foot Locker is ranked #100 in Global Top 100 BrandsAwards & Recognition
Foot Locker is ranked #100 in Global Top 100 Brands
Awards & Recognition
About Foot Locker's Brand
Foot Locker, Inc. (NYSE: FL) is the world’s leading retailer of athletic footwear and apparel. Foot Locker’s brand is ranked #100 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Foot Locker. When compared to other organizations within the Retail industry, Foot Locker is ranked #17. Among its major competitors, Foot Locker is ranked in 5th place for NPS while Nike is 1st, and adidas is 2nd. Overall, Foot Locker has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $5.87B
Brand at a Glance
80%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Foot Locker CMO
Foot Locker Ranking
- #100 / 100 in Global Best Brands
- #17 in Retail
- #4 / 4 of its competitors
Foot Locker NPS
Foot Locker's Net Promoter Score (NPS) is a 24 with 53% Promoters, 18% Passives, and 29% Detractors. Net Promoter Score tracks whether Foot Locker's customers would recommend using the product based on a scale of -100 to 100.
Foot Locker Overall NPS
| 53% | Promoters |
|---|---|
| 18% | Passives |
| 29% | Detractors |
Foot Locker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 25 | Jan 2025 | 25 |
Feb 2025 25 | Feb 2025 | 25 |
Mar 2025 25 | Mar 2025 | 25 |
Apr 2025 25 | Apr 2025 | 25 |
May 2025 25 | May 2025 | 25 |
Jun 2025 25 | Jun 2025 | 25 |
Jul 2025 25 | Jul 2025 | 25 |
Aug 2025 25 | Aug 2025 | 25 |
Sep 2025 25 | Sep 2025 | 25 |
Oct 2025 25 | Oct 2025 | 25 |
Nov 2025 25 | Nov 2025 | 25 |
Dec 2025 24 | Dec 2025 | 24 |
How Other Brands Compare
Foot Locker is ranked #4 for NPS among its competitors. Nike and adidas come in first and second, with Zumiez coming in at third. Among those competitors, it is the second most valued company behind Nike.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Foot Locker NPS by Gender
Male customers rated Foot Locker's NPS 38 points higher than Female customers.
Male
43
Foot Locker's NPS was rated 43 by Male customers on Comparably.
64%
Promoters
15%
Passives
21%
Detractors
Female
5
Foot Locker's NPS was rated 5 by Female customers on Comparably.
43%
Promoters
19%
Passives
38%
Detractors
Foot Locker NPS by Ethnicity
Foot Locker's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -6 | Caucasian | -6 |
Hispanic or Latino 47 | Hispanic or Latino | 47 |
African American/Black 24 | African American/Black | 24 |
Asian or Pacific Islander 7 | Asian or Pacific Islander | 7 |
Other 6 | Other | 6 |
Foot Locker NPS by Age
Foot Locker's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Foot Locker NPS by Usage
Foot Locker's NPS was rated the highest by customers who have used Foot Locker's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years -10 | 1 to 2 Years | -10 |
2 to 5 Years 45 | 2 to 5 Years | 45 |
5 to 10 Years 62 | 5 to 10 Years | 62 |
Over 10 Years 0 | Over 10 Years | 0 |
Foot Locker NPS vs. Competitors
Compared to its competitors, Foot Locker's NPS is rated right above Planet, and is preceded by DICK'S Sporting Goods.
| COMPANY | NPS Score | |
|---|---|---|
 | Nike | 48 |
 | adidas | 41 |
 | Zumiez | 39 |
 | DICK'S Sporting Goods | 31 |
 | Foot Locker | 24 |
 | Planet | 23 |
 | Champs Sports | -21 |
 | The Finish Line | -27 |
Foot Locker NPS vs Companies in Retail
In the Retail industry, Foot Locker's NPS is rated right above Chipotle, and is preceded by Target.
| COMPANY | NPS Score | |
|---|---|---|
 | REI | 53 |
 | Costco | 50 |
 | Amazon | 49 |
 | Trader Joe's | 46 |
 | American Eagle Outfitters | 44 |
 | Bath & Body Works | 38 |
 | Target | 36 |
| Foot Locker | 24 |
 | Chipotle | 16 |
Foot Locker Customer Reviews
Out of the 26 Foot Locker customer reviews 18 were positive and 8 were constructive. Foot Locker customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Foot Locker Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Foot Locker users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Foot Locker Customer Loyalty Score by Gender
Male customers rated Foot Locker's Customer Loyalty score 7% higher than Female customers.
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Male
88%
Yes
Female
81%
Yes
Foot Locker Customer Loyalty Score by Ethnicity
Foot Locker's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Foot Locker.
79
out of 100
Caucasian
82
out of 100
Hispanic or Latino
87
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
79
out of 100
Other
Foot Locker Customer Loyalty Score by Age
Foot Locker's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Foot Locker.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 86% | 18-25 | 86% |
26-30 82% | 26-30 | 82% |
31-35 94% | 31-35 | 94% |
36-40 80% | 36-40 | 80% |
41-45 74% | 41-45 | 74% |
46-50 87% | 46-50 | 87% |
51-55 78% | 51-55 | 78% |
66+ 70% | 66+ | 70% |
Foot Locker Customer Loyalty Score by Usage
Foot Locker's Customer Loyalty score was rated the highest by customers who have used Foot Locker's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Foot Locker Customer Loyalty Score by Industry
Foot Locker's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Foot Locker Customer Loyalty vs. Competitors
Compared to its competitors, Foot Locker's Customer Loyalty score is rated right above Zumiez, and is preceded by Planet.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| adidas | 85% |
| Nike | 83% |
| Planet | 81% |
| Foot Locker | 80% |
| Zumiez | 79% |
| DICK'S Sporting Goods | 75% |
| The Finish Line | 69% |
| Champs Sports | 68% |
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Customer Loyalty for Other Retail Brands
In the Retail industry, Foot Locker's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Amazon | 89% |
| REI | 87% |
| American Eagle Outfitters | 87% |
| Bath & Body Works | 87% |
| Trader Joe's | 86% |
| Target | 82% |
| Foot Locker | 80% |
| Chipotle | 76% |
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Foot Locker Product Quality
3.7/5
Foot Locker has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Foot Locker Product Information
Foot Locker’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Foot Locker's product the highest. Reviewers from the Architecture and Planning industry rated Foot Locker the lowest at 3.4.
- Company Size
- 10,000+ Employees
Industry
Fashion and Beauty
Sports & Entertainment
Quick Insights into Foot Locker Product Quality
Foot Locker's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 66+.
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Ranked Foot Locker Product Quality the Highest
Ranked Foot Locker Product Quality the Lowest
Foot Locker Product Quality Score by Gender
Male customers rated Foot Locker's Product Quality score 0.4 stars higher than Female customers.
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Male
3.8/5
Female
3.4/5
Foot Locker Product Quality Score by Ethnicity
Foot Locker's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Foot Locker.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 3.4 | Other | 3.4 |
Foot Locker Product Quality Score by Age
Foot Locker's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.2 | 36-40 | 3.2 |
41-45 2.5 | 41-45 | 2.5 |
46-50 2.3 | 46-50 | 2.3 |
51-55 3.6 | 51-55 | 3.6 |
66+ 1.5 | 66+ | 1.5 |
Foot Locker Product Quality Score by Usage
Foot Locker's Product Quality score was rated the highest by customers who have used Foot Locker's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Foot Locker Product Quality Score by Industry
Foot Locker's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Foot Locker Product Quality vs. Competitors
Compared to its competitors, Foot Locker's Product Quality score is rated right above Planet, and is preceded by DICK'S Sporting Goods.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nike | 4.3/5 |
| adidas | 4.3/5 |
| Zumiez | 4/5 |
| DICK'S Sporting Goods | 3.8/5 |
| Foot Locker | 3.7/5 |
| Planet | 3.6/5 |
| Champs Sports | 2.6/5 |
| The Finish Line | 2.2/5 |
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Product Quality for Other Retail Brands
In the Retail industry, Foot Locker's Product Quality score is rated right below Chipotle.
| COMPANY | Product Quality Score | |
|---|---|---|
| REI | 4.3/5 |
| Costco | 4.3/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Bath & Body Works | 4.1/5 |
| Target | 4.1/5 |
| Chipotle | 3.8/5 |
| Foot Locker | 3.7/5 |
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Foot Locker Pricing
Foot Locker ROI & Value For Money
3.6/5
Foot Locker has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Foot Locker Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Sporting Goods industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Foot Locker.
Quick Insights into Foot Locker ROI
Foot Locker's ROI score was rated highest by customers from the Sporting Goods industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Foot Locker ROI the Highest
Ranked Foot Locker ROI the Lowest
Foot Locker ROI Score by Gender
Male customers rated Foot Locker's ROI score 0.5 stars higher than Female customers.
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Male
3.7/5
Female
3.2/5
Foot Locker ROI Score by Ethnicity
Foot Locker's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Foot Locker.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3.3 | Other | 3.3 |
Foot Locker ROI Score by Age
Foot Locker's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3.5 | 36-40 | 3.5 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.3 | 46-50 | 2.3 |
51-55 3.4 | 51-55 | 3.4 |
66+ 1.6 | 66+ | 1.6 |
Foot Locker ROI Score by Usage
Foot Locker's ROI score was rated the highest by customers who have used Foot Locker's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Foot Locker ROI Score by Industry
Foot Locker's ROI score was rated the highest by Sporting Goods industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Foot Locker Pricing vs. Competitors
Compared to its competitors, Foot Locker's ROI score is rated right above Zumiez, and is preceded by Planet.
| COMPANY | Pricing Score | |
|---|---|---|
| adidas | 4/5 |
| Nike | 3.9/5 |
| Planet | 3.9/5 |
| Foot Locker | 3.6/5 |
| Zumiez | 3.6/5 |
| DICK'S Sporting Goods | 3.6/5 |
| Champs Sports | 2.5/5 |
| The Finish Line | 2.4/5 |
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ROI for Other Retail Brands
In the Retail industry, Foot Locker's ROI score is rated right above Chipotle, and is preceded by Bath & Body Works.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Amazon | 4.1/5 |
| REI | 4.1/5 |
| Trader Joe's | 4/5 |
| Target | 3.9/5 |
| American Eagle Outfitters | 3.8/5 |
| Bath & Body Works | 3.8/5 |
| Foot Locker | 3.6/5 |
| Chipotle | 3.5/5 |
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Foot Locker Customer Satisfaction (CSAT)
Foot Locker Customer Satisfaction (CSAT) Score
73 / 100
Foot Locker has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
45%
Satisfied
28%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
5%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Foot Locker Customer Satisfaction
Foot Locker's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Foot Locker Customer Satisfaction the Highest
Ranked Foot Locker Customer Satisfaction the Lowest
Foot Locker Customer Satisfaction Score by Gender
Male customers rated Foot Locker's Customer Satisfaction score 16 points higher than Female customers.
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77 / 100
MaleVery Satisfied | 41% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 2% | |
Very Dissatisfied | 19% |
61 / 100
FemaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 3% | |
Very Dissatisfied | 30% |
Foot Locker Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Foot Locker's Customer Satisfaction (CSAT) score was rated 64% according to Caucasian users and customers.
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64 / 100
Very Satisfied
43%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
29%
CSAT according to Hispanic or Latino
Foot Locker's Customer Satisfaction (CSAT) score was rated 93% according to Hispanic or Latino users and customers.
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93 / 100
Very Satisfied
57%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
7%
CSAT according to African American/Black
Foot Locker's Customer Satisfaction (CSAT) score was rated 65% according to African American/Black users and customers.
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65 / 100
Very Satisfied
26%
Satisfied
39%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
35%
CSAT according to Asian or Pacific Islander
Foot Locker's Customer Satisfaction (CSAT) score was rated 62% according to Asian or Pacific Islander users and customers.
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62 / 100
Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
15%
Very Dissatisfied
0%
CSAT according to Other
Foot Locker's Customer Satisfaction (CSAT) score was rated 57% according to Other users and customers.
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57 / 100
Very Satisfied
21%
Satisfied
36%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
36%
Foot Locker Customer Satisfaction Score by Age
Foot Locker's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 82% | |||||||||||||||
| 26-30 | 76% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 36-40 | 57% | |||||||||||||||
| 41-45 | 34% | |||||||||||||||
| 46-50 | 50% |
Foot Locker Customer Satisfaction Score by Usage
Foot Locker's Customer Satisfaction score was rated the highest by customers who have used Foot Locker's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Foot Locker Customer Satisfaction Score by Industry
Foot Locker's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.
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{
"title": "Foot Locker Customer Satisfaction Score by Industry",
"text": "Foot Locker's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
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"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Accounting",
"groupId": 495,
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"scoreClassName": "",
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{
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"scoreClassName": "",
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{
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"scoreClassName": "max",
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},
{
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"groupId": 500,
"score": 33,
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"csatScore": 33,
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"scoreClassName": "",
"scoreLabel": 33
},
{
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"groupId": 501,
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"scoreClassName": "",
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{
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"groupId": 504,
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"scoreClassName": "",
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},
{
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]
}Foot Locker Customer Satisfaction vs. Competitors
Compared to its competitors, Foot Locker's Customer Satisfaction score is rated right above Planet, and is preceded by DICK'S Sporting Goods.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| adidas | 87% |
| Nike | 86% |
| Zumiez | 82% |
| DICK'S Sporting Goods | 76% |
| Foot Locker | 73% |
| Planet | 71% |
| Champs Sports | 45% |
| The Finish Line | 30% |
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Customer Satisfaction for Other Retail Brands
In the Retail industry, Foot Locker's Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| REI | 85% |
| Costco | 84% |
| Amazon | 84% |
| American Eagle Outfitters | 82% |
| Bath & Body Works | 81% |
| Target | 79% |
| Trader Joe's | 79% |
| Foot Locker | 73% |
| Chipotle | 62% |
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Foot Locker Customer Service
3.6/5
Foot Locker has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Foot Locker's Customer Service
Address
New York City, NY
Website
http://www.footlocker-inc.com
Phone Number
(212)720-3700
Quick Insights into Foot Locker Customer Service
Foot Locker's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Foot Locker Customer Service the Highest
Ranked Foot Locker Customer Service the Lowest
Foot Locker Customer Service Score by Gender
Male customers rated Foot Locker's Customer Service score 0.5 stars higher than Female customers.
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Male
3.8/5
Female
3.3/5
Foot Locker Customer Service Score by Ethnicity
Foot Locker's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 3.4 | Other | 3.4 |
Foot Locker Customer Service Score by Age
Foot Locker's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.2 | 31-35 | 3.2 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.3 | 46-50 | 2.3 |
51-55 3.4 | 51-55 | 3.4 |
66+ 1.5 | 66+ | 1.5 |
Foot Locker Customer Service Score by Usage
Foot Locker's Customer Service score was rated the highest by customers who have used Foot Locker's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Foot Locker Customer Service Score by Industry
Foot Locker's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Foot Locker Customer Service vs. Competitors
Compared to its competitors, Foot Locker's Customer Service score is rated right above Planet, and is preceded by DICK'S Sporting Goods.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nike | 4.1/5 |
| adidas | 4.1/5 |
| Zumiez | 4/5 |
| DICK'S Sporting Goods | 3.7/5 |
| Foot Locker | 3.6/5 |
| Planet | 3.5/5 |
| Champs Sports | 2.3/5 |
| The Finish Line | 2.2/5 |
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Customer Service for Other Retail Brands
In the Retail industry, Foot Locker's Customer Service score is rated right above Chipotle, and is preceded by Bath & Body Works.
| COMPANY | Customer Service Score | |
|---|---|---|
| REI | 4.4/5 |
| Costco | 4.2/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4/5 |
| Target | 4/5 |
| Bath & Body Works | 4/5 |
| Foot Locker | 3.6/5 |
| Chipotle | 3.6/5 |
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Foot Locker as an Employer
3.6/5
Foot Locker has a 3.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Foot Locker scored a 24 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Foot Locker would recommend the brand to a friend. ENPS measures how likely Foot Locker employees would recommend working at Foot Locker to a friend.
Net Promoter Score
24
NPS Score
| 53% | Promoters |
|---|---|
| 18% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
Global Ranking Snapshot
Foot Locker is ranked #100 in the Global Top 100 Brands. It ranks just behind Bose and just ahead of Best Buy.
Retail Ranking Snapshot
Foot Locker is ranked #17 in the Retail Industry. It ranks just behind Nordstrom and just ahead of Best Buy.
| RANK | COMPANY | Location | |
|---|---|---|---|
15 |  | 7-Eleven | Dallas, TX |
16 |  | Nordstrom | Seattle, WA |
17 | | Foot Locker | New York City, NY |
18 |  | Best Buy | Minneapolis, MN |
19 |  | Walmart | Bentonville, AR |
20 |  | Domino's Pizza | Ann Arbor, MI |
21 |  | Victoria's Secret | Columbus, OH |
