-21
NPS
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Champs Sports
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About Champs Sports' Brand
Champs Sports is an American sports retail store, it operates as a subsidiary of Foot Locker. Among its major competitors, Champs Sports is ranked in 4th place for NPS while Eastbay is 1st, and Foot Locker is 2nd.Their current valuation is $5.40B
Brand at a Glance
68%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.3/5
Customer Service
Champs Sports Ranking
- #4 / 4 of its competitors
Champs Sports NPS
Champs Sports's Net Promoter Score (NPS) is a -21 with 34% Promoters, 11% Passives, and 55% Detractors. Net Promoter Score tracks whether Champs Sports's customers would recommend using the product based on a scale of -100 to 100.
Champs Sports Overall NPS
| 34% | Promoters |
|---|---|
| 11% | Passives |
| 55% | Detractors |
Champs Sports NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -18 | Jul 2024 | -18 |
Aug 2024 -21 | Aug 2024 | -21 |
Sep 2024 -19 | Sep 2024 | -19 |
Oct 2024 -21 | Oct 2024 | -21 |
Nov 2024 -19 | Nov 2024 | -19 |
Dec 2024 -21 | Dec 2024 | -21 |
Jan 2025 -21 | Jan 2025 | -21 |
Jun 2025 -21 | Jun 2025 | -21 |
Jul 2025 -21 | Jul 2025 | -21 |
Sep 2025 -23 | Sep 2025 | -23 |
Nov 2025 -21 | Nov 2025 | -21 |
Jan 2026 -21 | Jan 2026 | -21 |
How Other Brands Compare
Champs Sports is ranked #4 for NPS among its competitors. Eastbay and Foot Locker come in first and second, with Footaction coming in at third. Among those competitors, it is the lowest valued company behind Foot Locker.
Champs Sports |  Foot Locker |  Eastbay |  Footaction | |
| Global Ranking | #- | #100 | #- | #- |
| NPS | -21 | 24 | 25 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $5.40B | $5.87B | $5.86B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Champs Sports NPS by Gender
Male customers rated Champs Sports's NPS 32 points higher than Female customers.
Male
-28
Champs Sports's NPS was rated -28 by Male customers on Comparably.
30%
Promoters
12%
Passives
58%
Detractors
Female
-60
Champs Sports's NPS was rated -60 by Female customers on Comparably.
18%
Promoters
4%
Passives
78%
Detractors
Champs Sports NPS by Ethnicity
Champs Sports's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -37 | Caucasian | -37 |
Hispanic or Latino -33 | Hispanic or Latino | -33 |
African American/Black -100 | African American/Black | -100 |
Other -50 | Other | -50 |
Champs Sports NPS by Age
Champs Sports's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Champs Sports NPS by Usage
Champs Sports's NPS was rated the highest by customers who have used Champs Sports's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -42 | Less than 1 Year | -42 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
2 to 5 Years -32 | 2 to 5 Years | -32 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -65 | Over 10 Years | -65 |
Champs Sports NPS vs. Competitors
Compared to its competitors, Champs Sports's NPS is rated right below Palace.
| COMPANY | NPS Score | |
|---|---|---|
| Eastbay | 25 |
| Foot Locker | 24 |
| Footaction | 0 |
 | Palace | N/A |
| Champs Sports | -21 |
Champs Sports Customer Reviews
Out of the 12 Champs Sports customer reviews 1 was positive and 11 were constructive. Champs Sports customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Champs Sports Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Champs Sports users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Champs Sports Customer Loyalty Score by Gender
Female customers rated Champs Sports's Customer Loyalty score 22% higher than Male customers.
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Male
55%
Yes
Female
77%
Yes
Champs Sports Customer Loyalty Score by Ethnicity
Champs Sports's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Champs Sports.
62
out of 100
Caucasian
70
out of 100
Hispanic or Latino
64
out of 100
African American/Black
66
out of 100
Other
Champs Sports Customer Loyalty Score by Age
Champs Sports's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 75% | 18-25 | 75% |
26-30 40% | 26-30 | 40% |
31-35 61% | 31-35 | 61% |
36-40 64% | 36-40 | 64% |
41-45 55% | 41-45 | 55% |
46-50 70% | 46-50 | 70% |
56-60 78% | 56-60 | 78% |
Champs Sports Customer Loyalty Score by Usage
Champs Sports's Customer Loyalty score was rated the highest by customers who have used Champs Sports's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Champs Sports Customer Loyalty Score by Industry
Champs Sports's Customer Loyalty score was rated the highest by Fashion and Beauty industry customers, and the lowest by Tech industry customers.
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Champs Sports Customer Loyalty vs. Competitors
Compared to its competitors, Champs Sports's Customer Loyalty score is rated right above Footaction, and is preceded by Foot Locker.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Eastbay | 100% |
| Foot Locker | 80% |
| Champs Sports | 68% |
| Footaction | 55% |
| Palace | N/A |
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Champs Sports Product Quality
2.6/5
Champs Sports has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Champs Sports Product Information
Champs Sports’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Champs Sports's product the highest. Reviewers from the Education industry rated Champs Sports the lowest at 1.9.
- Website
- http://www.champssports.com/
- Company Size
- 10,000+ Employees
Industry
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Champs Sports Product Quality
Champs Sports's Product Quality score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers ages 41-45.
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Ranked Champs Sports Product Quality the Highest
Ranked Champs Sports Product Quality the Lowest
Champs Sports Product Quality Score by Gender
Male customers rated Champs Sports's Product Quality score 1 stars higher than Female customers.
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Male
3/5
Female
2/5
Champs Sports Product Quality Score by Ethnicity
Champs Sports's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Champs Sports.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 1.9 | African American/Black | 1.9 |
Other 2.5 | Other | 2.5 |
Champs Sports Product Quality Score by Age
Champs Sports's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 2.6 | 26-30 | 2.6 |
31-35 2.5 | 31-35 | 2.5 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.8 | 46-50 | 2.8 |
56-60 2.7 | 56-60 | 2.7 |
Champs Sports Product Quality Score by Usage
Champs Sports's Product Quality score was rated the highest by customers who have used Champs Sports's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Champs Sports Product Quality Score by Industry
Champs Sports's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Tech industry customers.
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Champs Sports Product Quality vs. Competitors
Compared to its competitors, Champs Sports's Product Quality score is rated right above Palace, and is preceded by Footaction.
| COMPANY | Product Quality Score | |
|---|---|---|
| Eastbay | 4/5 |
| Foot Locker | 3.7/5 |
| Footaction | 3.7/5 |
| Champs Sports | 2.6/5 |
| Palace | N/A |
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Champs Sports Pricing
Champs Sports ROI & Value For Money
2.5/5
Champs Sports has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Champs Sports Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Tech industry think that they had the lowest ROI from Champs Sports.
Quick Insights into Champs Sports ROI
Champs Sports's ROI score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Tech industry.
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Ranked Champs Sports ROI the Highest
Ranked Champs Sports ROI the Lowest
Champs Sports ROI Score by Gender
Male customers rated Champs Sports's ROI score 0.9 stars higher than Female customers.
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Male
2.7/5
Female
1.8/5
Champs Sports ROI Score by Ethnicity
Champs Sports's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Champs Sports.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.2 | Other | 2.2 |
Champs Sports ROI Score by Age
Champs Sports's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2.1 | 26-30 | 2.1 |
31-35 2 | 31-35 | 2 |
36-40 2.2 | 36-40 | 2.2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2.1 | 46-50 | 2.1 |
56-60 2.4 | 56-60 | 2.4 |
Champs Sports ROI Score by Usage
Champs Sports's ROI score was rated the highest by customers who have used Champs Sports's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Champs Sports ROI Score by Industry
Champs Sports's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Tech industry customers.
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Champs Sports Pricing vs. Competitors
Compared to its competitors, Champs Sports's ROI score is rated right above Palace, and is preceded by Foot Locker.
| COMPANY | Pricing Score | |
|---|---|---|
| Eastbay | 3.7/5 |
| Footaction | 3.7/5 |
| Foot Locker | 3.6/5 |
| Champs Sports | 2.5/5 |
| Palace | N/A |
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Champs Sports Customer Satisfaction (CSAT)
Champs Sports Customer Satisfaction (CSAT) Score
45 / 100
Champs Sports has an overall Customer Satisfaction score of 45 rated by its users and customers.
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Very Satisfied
22%
Satisfied
23%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
5%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Champs Sports Customer Satisfaction
Champs Sports's Customer Satisfaction score was rated highest by customers from the Retail industry, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Champs Sports Customer Satisfaction the Highest
Ranked Champs Sports Customer Satisfaction the Lowest
Champs Sports Customer Satisfaction Score by Gender
Male customers rated Champs Sports's Customer Satisfaction score 37 points higher than Female customers.
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55 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 36% |
18 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 4% | |
Very Dissatisfied | 73% |
Champs Sports Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Champs Sports' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Hispanic or Latino
Champs Sports' Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
CSAT according to African American/Black
Champs Sports' Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to Other
Champs Sports' Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
63%
Champs Sports Customer Satisfaction Score by Age
Champs Sports's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 83% | |||||||||||||||
| 26-30 | 60% | |||||||||||||||
| 31-35 | 34% | |||||||||||||||
| 36-40 | 37% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 56-60 | 25% |
Champs Sports Customer Satisfaction Score by Usage
Champs Sports's Customer Satisfaction score was rated the highest by customers who have used Champs Sports's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Champs Sports Customer Satisfaction Score by Industry
Champs Sports's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Government and Public Policy industry customers.
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{
"title": "Champs Sports Customer Satisfaction Score by Industry",
"text": "Champs Sports's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Government and Public Policy industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Champs Sports's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Accounting",
"groupId": 495,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Champs Sports's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Champs Sports's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Champs Sports's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Champs Sports's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Champs Sports's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Retail",
"groupId": 559,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Champs Sports's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Champs Sports Customer Satisfaction vs. Competitors
Compared to its competitors, Champs Sports's Customer Satisfaction score is rated right above Footaction, and is preceded by Foot Locker.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Eastbay | 100% |
| Foot Locker | 73% |
| Champs Sports | 45% |
| Footaction | 0% |
| Palace | 0% |
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Champs Sports Customer Service
2.3/5
Champs Sports has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Champs Sports's Customer Service
Address
Bradenton, FL
Website
http://www.champssports.com/
Phone Number
1(800)991-6813
Quick Insights into Champs Sports Customer Service
Champs Sports's Customer Service score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Champs Sports Customer Service the Highest
Ranked Champs Sports Customer Service the Lowest
Champs Sports Customer Service Score by Gender
Male customers rated Champs Sports's Customer Service score 1 stars higher than Female customers.
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Male
2.6/5
Female
1.6/5
Champs Sports Customer Service Score by Ethnicity
Champs Sports's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Champs Sports.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.8 | Other | 1.8 |
Champs Sports Customer Service Score by Age
Champs Sports's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 2.1 | 26-30 | 2.1 |
31-35 1.8 | 31-35 | 1.8 |
36-40 1.7 | 36-40 | 1.7 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
56-60 1.6 | 56-60 | 1.6 |
Champs Sports Customer Service Score by Usage
Champs Sports's Customer Service score was rated the highest by customers who have used Champs Sports's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Champs Sports Customer Service Score by Industry
Champs Sports's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Government and Public Policy industry customers.
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Champs Sports Customer Service vs. Competitors
Compared to its competitors, Champs Sports's Customer Service score is rated right above Palace, and is preceded by Eastbay.
| COMPANY | Customer Service Score | |
|---|---|---|
| Footaction | 3.7/5 |
| Foot Locker | 3.6/5 |
| Eastbay | 3.5/5 |
| Champs Sports | 2.3/5 |
| Palace | N/A |
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Champs Sports as an Employer
2.6/5
Champs Sports has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Champs Sports scored a -21 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Champs Sports would recommend the brand to a friend. ENPS measures how likely Champs Sports employees would recommend working at Champs Sports to a friend.
Net Promoter Score
-21
NPS Score
| 34% | Promoters |
|---|---|
| 11% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 26% | Promoters |
|---|---|
| 16% | Passive |
| 58% | Detractors |
