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NPS
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Brand Page
Footaction
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About Footaction's Brand
Athletic shoes and apparel for men, women and children. A division of FootLocker.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Footaction NPS
Footaction's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Footaction's customers would recommend using the product based on a scale of -100 to 100.
Footaction Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Footaction NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Footaction Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Footaction users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Footaction Product Quality
3.7/5
Footaction has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Footaction's overall Product Quality score rated by its users and customers.
Footaction Product Information
Footaction’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.footaction.com/
- Company Size
- 1,001-5,000 Employees
Footaction Pricing
Footaction ROI & Value For Money
3.7/5
Footaction has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Footaction's overall ROI score rated by its users and customers.
Footaction Customer Service
3.7/5
Footaction has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Footaction's overall Customer Service score rated by its users and customers.
About Footaction's Customer Service
Website
http://www.footaction.com/
Phone Number
1(800)863-8932
Footaction as an Employer
Consumer vs. Employees
Footaction scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Footaction would recommend the brand to a friend. ENPS measures how likely Footaction employees would recommend working at Footaction to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
