25
NPS
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Eastbay
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About Eastbay's Brand
Eastbay is a sporting wear manufacturer that provides shirts, shoes, and compression clothes. Among its major competitors, Eastbay is ranked in 2nd place for NPS while adidas is 1st, and Champs Sports is 3rd.Their current valuation is $5.86B
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Eastbay Ranking
- #2 / 4 of its competitors
Eastbay NPS
Eastbay's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Eastbay's customers would recommend using the product based on a scale of -100 to 100.
Eastbay Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Eastbay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Sep 2023 -50 | Sep 2023 | -50 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 25 | Jan 2024 | 25 |
How Other Brands Compare
Eastbay is ranked second for NPS among its competitors. adidas and Champs Sports come in first and third, with Dibs Auction coming in at #4. Among those competitors, it is the most valued company.
Eastbay |  adidas |  Champs Sports |  Dibs Auction | |
| Global Ranking | #- | #58 | #- | #- |
| NPS | 25 | 41 | -21 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $5.86B | $5.62B | $5.40B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eastbay NPS vs. Competitors
Compared to its competitors, Eastbay's NPS is rated right above Champs Sports, and is preceded by adidas.
| COMPANY | NPS Score | |
|---|---|---|
| adidas | 41 |
| Eastbay | 25 |
| Champs Sports | -21 |
Eastbay Customer Reviews
Out of the 2 Eastbay customer reviews 2 were positive and 0 were constructive. Eastbay customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Eastbay Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Eastbay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Eastbay Customer Loyalty vs. Competitors
Compared to its competitors, Eastbay's Customer Loyalty score is rated right above adidas.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Eastbay | 100% |
| adidas | 85% |
| Champs Sports | 68% |
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Eastbay Product Quality
4/5
Eastbay has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Eastbay Product Information
Eastbay’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.eastbay.com
- Company Size
- 1,001-5,000 Employees
Industry
Fashion and Beauty
Ecommerce and Marketplaces
Hardware and Devices
Eastbay Product Quality vs. Competitors
Compared to its competitors, Eastbay's Product Quality score is rated right above Champs Sports, and is preceded by adidas.
| COMPANY | Product Quality Score | |
|---|---|---|
| adidas | 4.3/5 |
| Eastbay | 4/5 |
| Champs Sports | 2.6/5 |
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Eastbay Pricing
Eastbay ROI & Value For Money
3.7/5
Eastbay has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Eastbay Pricing vs. Competitors
Compared to its competitors, Eastbay's ROI score is rated right above Champs Sports, and is preceded by adidas.
| COMPANY | Pricing Score | |
|---|---|---|
| adidas | 4/5 |
| Eastbay | 3.7/5 |
| Champs Sports | 2.5/5 |
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Eastbay Customer Satisfaction (CSAT)
Eastbay Customer Satisfaction (CSAT) Score
100 / 100
Eastbay has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eastbay Customer Satisfaction vs. Competitors
Compared to its competitors, Eastbay's Customer Satisfaction score is rated right above adidas.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Eastbay | 100% |
| adidas | 87% |
| Champs Sports | 45% |
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Eastbay Customer Service
3.5/5
Eastbay has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Eastbay's Customer Service
Address
111 South 1st ave, Wausau, WI
Website
http://www.eastbay.com
Phone Number
(715) 845-5538
Eastbay Customer Service vs. Competitors
Compared to its competitors, Eastbay's Customer Service score is rated right above Champs Sports, and is preceded by adidas.
| COMPANY | Customer Service Score | |
|---|---|---|
| adidas | 4.1/5 |
| Eastbay | 3.5/5 |
| Champs Sports | 2.3/5 |
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Eastbay as an Employer
3.0/5
Eastbay has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Eastbay scored a 25 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Eastbay would recommend the brand to a friend. ENPS measures how likely Eastbay employees would recommend working at Eastbay to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
