23
NPS
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Planet
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About Planet's Brand
Our satellites are collecting a radical new data set with endless, real-world applications. Among its major competitors, Planet is ranked in 3rd place for NPS while Cabot Corporation is 1st, and Foot Locker is 2nd.Their current valuation is $6.42B
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.5/5
Customer Service
Planet Ranking
- #3 / 4 of its competitors
Planet NPS
Planet's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Planet's customers would recommend using the product based on a scale of -100 to 100.
Planet Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Planet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 40 | Aug 2022 | 40 |
Nov 2022 49 | Nov 2022 | 49 |
Jan 2023 57 | Jan 2023 | 57 |
May 2023 37 | May 2023 | 37 |
Nov 2025 22 | Nov 2025 | 22 |
How Other Brands Compare
Planet is ranked third for NPS among its competitors. Cabot Corporation and Foot Locker come in first and second, with Shoes.com coming in at #4. Among those competitors, it is the most valued company.
Planet |  Foot Locker |  Cabot Corporation |  Shoes.com | |
| Global Ranking | #- | #100 | #- | #- |
| NPS | 23 | 24 | 32 | -68 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $6.42B | $5.87B | $3.99B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Planet NPS by Gender
Female customers rated Planet's NPS 134 points higher than Male customers.
Male
-34
Planet's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
100
Planet's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Planet NPS by Ethnicity
Planet's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Planet NPS by Usage
Planet's NPS was rated 100 points by customers who have used Planet's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
Planet NPS vs. Competitors
Compared to its competitors, Planet's NPS is rated right above Shoes.com, and is preceded by Foot Locker.
| COMPANY | NPS Score | |
|---|---|---|
| Cabot Corporation | 32 |
| Foot Locker | 24 |
| Planet | 23 |
| Shoes.com | -68 |
 | Shoebuy | -100 |
Planet Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Planet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Planet Customer Loyalty Score by Gender
Female customers rated Planet's Customer Loyalty score 30% higher than Male customers.
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Male
70%
Yes
Female
100%
Yes
Planet Customer Loyalty Score by Ethnicity
Planet's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Planet Customer Loyalty Score by Usage
Planet's Customer Loyalty score was rated 100% by customers who have used Planet's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Planet Customer Loyalty vs. Competitors
Compared to its competitors, Planet's Customer Loyalty score is rated right above Foot Locker.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Planet | 81% |
| Foot Locker | 80% |
| Cabot Corporation | 60% |
| Shoes.com | 59% |
| Shoebuy | 10% |
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Planet Product Quality
3.6/5
Planet has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Planet Product Information
Planet’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://planet.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Quick Insights into Planet Product Quality
Planet's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Planet Product Quality the Highest
Ranked Planet Product Quality the Lowest
Planet Product Quality Score by Gender
Female customers rated Planet's Product Quality score 3 stars higher than Male customers.
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Male
2/5
Female
5/5
Planet Product Quality Score by Ethnicity
Planet's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Planet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Planet Product Quality Score by Usage
Planet's Product Quality score was rated 4.6 stars by customers who have used Planet's products/services for 1 to 2 Years.
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Planet Product Quality vs. Competitors
Compared to its competitors, Planet's Product Quality score is rated right above Shoes.com, and is preceded by Foot Locker.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cabot Corporation | 4.2/5 |
| Shoebuy | 4/5 |
| Foot Locker | 3.7/5 |
| Planet | 3.6/5 |
| Shoes.com | 1.8/5 |
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Planet Pricing
Planet ROI & Value For Money
3.9/5
Planet has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Planet ROI
Planet's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Planet ROI the Highest
Ranked Planet ROI the Lowest
Planet ROI Score by Gender
Female customers rated Planet's ROI score 1.7 stars higher than Male customers.
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Male
3.3/5
Female
5/5
Planet ROI Score by Ethnicity
Planet's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Planet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Planet ROI Score by Usage
Planet's ROI score was rated 4.8 stars by customers who have used Planet's products/services for 1 to 2 Years.
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Planet Pricing vs. Competitors
Compared to its competitors, Planet's ROI score is rated right above Cabot Corporation, and is preceded by Shoebuy.
| COMPANY | Pricing Score | |
|---|---|---|
| Shoebuy | 4/5 |
| Planet | 3.9/5 |
| Cabot Corporation | 3.9/5 |
| Foot Locker | 3.6/5 |
| Shoes.com | 2.1/5 |
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Planet Customer Satisfaction (CSAT)
Planet Customer Satisfaction (CSAT) Score
71 / 100
Planet has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
57%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Planet Customer Satisfaction
Planet's Customer Satisfaction score was rated highest by customers who have used Planet's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Planet Customer Satisfaction the Highest
Ranked Planet Customer Satisfaction the Lowest
Planet Customer Satisfaction Score by Gender
Female customers rated Planet's Customer Satisfaction score 67 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Planet Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Planet's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Planet Customer Satisfaction Score by Usage
Planet's Customer Satisfaction score was rated 100 points by customers who have used Planet's products/services for 1 to 2 Years.
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Planet Customer Satisfaction vs. Competitors
Compared to its competitors, Planet's Customer Satisfaction score is rated right above Shoes.com, and is preceded by Foot Locker.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cabot Corporation | 90% |
| Foot Locker | 73% |
| Planet | 71% |
| Shoes.com | 14% |
| Shoebuy | 0% |
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Planet Customer Service
3.5/5
Planet has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Planet's Customer Service
Address
346 9th Street, San Francisco, CA 94103 United States of America
Website
http://planet.com
Phone Number
822-6119-0114
Quick Insights into Planet Customer Service
Planet's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Planet Customer Service the Highest
Ranked Planet Customer Service the Lowest
Planet Customer Service Score by Gender
Female customers rated Planet's Customer Service score 2.8 stars higher than Male customers.
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Male
2/5
Female
4.8/5
Planet Customer Service Score by Ethnicity
Planet's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Planet Customer Service Score by Usage
Planet's Customer Service score was rated 4.6 stars by customers who have used Planet's products/services for 1 to 2 Years.
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Planet Customer Service vs. Competitors
Compared to its competitors, Planet's Customer Service score is rated right above Shoes.com, and is preceded by Foot Locker.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cabot Corporation | 4.2/5 |
| Shoebuy | 4/5 |
| Foot Locker | 3.6/5 |
| Planet | 3.5/5 |
| Shoes.com | 1.7/5 |
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Planet as an Employer
4.5/5
Planet has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Planet scored a 23 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Planet would recommend the brand to a friend. ENPS measures how likely Planet employees would recommend working at Planet to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 50% | Promoters |
|---|---|
| 31% | Passive |
| 19% | Detractors |
