-100
NPS
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Shoebuy
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About Shoebuy's Brand
Shoebuy is an e-commerce store providing shoes, apparel and accessories. Among its major competitors, Shoebuy is ranked in 5th place for NPS while Calvin Klein is 1st, and Planet is 2nd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Shoebuy Ranking
- #4 / 4 of its competitors
Shoebuy NPS
Shoebuy's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Shoebuy's customers would recommend using the product based on a scale of -100 to 100.
Shoebuy Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Shoebuy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
How Other Brands Compare
Shoebuy is ranked #4 for NPS among its competitors. Calvin Klein and Planet come in first and second, with Nine West Group coming in at third.
Shoebuy |  Calvin Klein |  Planet |  Nine West Group | |
| Global Ranking | #- | #413 | #- | #- |
| NPS | -100 | 30 | 23 | -51 |
| Valuation Updated every 24 hours for public companies | - | $5.25B | $6.42B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shoebuy NPS vs. Competitors
Compared to its competitors, Shoebuy's NPS is rated right below Shoes.com.
| COMPANY | NPS Score | |
|---|---|---|
| Calvin Klein | 30 |
| Planet | 23 |
| Nine West Group | -51 |
 | Shoes.com | -68 |
| Shoebuy | -100 |
Shoebuy Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Shoebuy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Shoebuy Customer Loyalty vs. Competitors
Compared to its competitors, Shoebuy's Customer Loyalty score is rated right below Nine West Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Planet | 81% |
| Calvin Klein | 77% |
| Shoes.com | 59% |
| Nine West Group | 54% |
| Shoebuy | 10% |
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Shoebuy Product Quality
4/5
Shoebuy has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Shoebuy Product Information
Shoebuy’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.shoebuy.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Shoebuy Product Quality vs. Competitors
Compared to its competitors, Shoebuy's Product Quality score is rated right above Planet, and is preceded by Calvin Klein.
| COMPANY | Product Quality Score | |
|---|---|---|
| Calvin Klein | 4.1/5 |
| Shoebuy | 4/5 |
| Planet | 3.6/5 |
| Nine West Group | 2.6/5 |
| Shoes.com | 1.8/5 |
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Shoebuy Pricing
Shoebuy ROI & Value For Money
4/5
Shoebuy has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Shoebuy Pricing vs. Competitors
Compared to its competitors, Shoebuy's ROI score is rated right above Planet.
| COMPANY | Pricing Score | |
|---|---|---|
| Shoebuy | 4/5 |
| Planet | 3.9/5 |
| Calvin Klein | 3.9/5 |
| Nine West Group | 3/5 |
| Shoes.com | 2.1/5 |
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Shoebuy Customer Service
4/5
Shoebuy has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Shoebuy's Customer Service
Address
101 Arch Street, 16th Floor, Boston, MA
Website
http://www.shoebuy.com
Phone Number
617-451-2880
Shoebuy Customer Service vs. Competitors
Compared to its competitors, Shoebuy's Customer Service score is rated right above Planet, and is preceded by Calvin Klein.
| COMPANY | Customer Service Score | |
|---|---|---|
| Calvin Klein | 4/5 |
| Shoebuy | 4/5 |
| Planet | 3.5/5 |
| Nine West Group | 2.5/5 |
| Shoes.com | 1.7/5 |
Unlock Shoebuy Customer Service vs. Competitors Data
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Consumer vs. Employees
Shoebuy scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Shoebuy would recommend the brand to a friend. ENPS measures how likely Shoebuy employees would recommend working at Shoebuy to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
