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About Shoes.com's Brand

Online Footwear and Apparel Retailer Among its major competitors, Shoes.com is ranked in 4th place for NPS while Kurt Geiger is 1st, and Zappos is 2nd.

Brand at a Glance

60%
Customer Loyalty
1.6/5
Product Quality
2/5
Pricing
1.6/5
Customer Service

Shoes.com Ranking

Shoes.com NPS

Shoes.com's Net Promoter Score (NPS) is a -70 with 11% Promoters, 8% Passives, and 81% Detractors. Net Promoter Score tracks whether Shoes.com's customers would recommend using the product based on a scale of -100 to 100.

Shoes.com Overall NPS

-70
NPS
11%Promoters
8%Passives
81%Detractors
Shoes.com Overall NPS

Shoes.com NPS Trend

-100
-50
0
50
100
Dec 2020
-34
Dec 2020-34
Feb 2021
-43
Feb 2021-43
Mar 2021
-25
Mar 2021-25
Apr 2021
-40
Apr 2021-40
May 2021
-51
May 2021-51
Jun 2021
-57
Jun 2021-57
Jul 2021
-63
Jul 2021-63
Aug 2021
-66
Aug 2021-66
Oct 2021
-72
Oct 2021-72
Nov 2021
-76
Nov 2021-76
Dec 2021
-78
Dec 2021-78
Jan 2022
-70
Jan 2022-70

How Other Brands Compare

Shoes.com is ranked second for NPS among its competitors. Zappos and Planet come in first and third, with Allbirds coming in at #4.

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Shoes.com's Logo
Shoes.com
Zappos' Logo
Zappos
Planet's Logo
Planet
Allbirds' Logo
Allbirds
Global Ranking#-#210#-#-
NPS-7042-100-
Valuation Updated every 24 hours for public companies--$6.42B$1.50B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Shoes.com NPS by Gender

Shoes.com's NPS was rated -80 by Female customers on Comparably.

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Female

-80

Shoes.com's NPS was rated -80 by Female customers on Comparably.

Sign Up to learn about Shoes.com's NPS Score rated by Female customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors

Male

N/A

Shoes.com's NPS is not yet rated by Male customers.

Sign Up to learn about Shoes.com's NPS Score rated by Male customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors

Shoes.com NPS by Ethnicity

Shoes.com's NPS was rated -100 points by Caucasian customers on Comparably.

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-100
-50
0
50
100
Caucasian
-100
Caucasian-100

Shoes.com NPS by Age

Shoes.com's NPS was rated -100 points by customers ages 56-60 and customers ages 66+ on Comparably.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Shoes.com.
0
20
40
60
80
100
Promoters
0%
Passives
0%
Detractors
100%
56-600%0%100%
Promoters
0%
Passives
0%
Detractors
100%
66+0%0%100%

Shoes.com NPS by Usage

Shoes.com's NPS was rated the highest by customers who have used Shoes.com's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
-60
Less than 1 Year-60
1 to 2 Years
-100
1 to 2 Years-100

Shoes.com NPS vs. Competitors

Compared to its competitors, Shoes.com's NPS is rated right above Shoebuy, and is preceded by Allbirds.

Unlock Shoes.com NPS vs. Competitors Data

Shoes.com's Logo
VS
Kurt Geiger's Logo
Zappos' Logo
J.Jill's Logo
TUV Rheinland OpenSky's Logo
Allbirds' Logo
Shoebuy's Logo
Planet's Logo

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Shoes.com Customer Reviews

Out of the 2 Shoes.com customer reviews 0 were positive and 2 were constructive. Shoes.com customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Answer your damn phone instead of telling us to email then hanging up. Both orders of shoes were WRONG! I am contacting my credit card company and the BBB.
Review from Columbus, OH / Female / Caucasian / 61-65
What can this brand most improve?
Respecting the customers rights. Providing a phone number that is answered & responded to by a live person! Standing behind the products they sell!
Review from Columbus, OH / Female / Caucasian / 66+

Shoes.com Customer Loyalty

60%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

60% of Shoes.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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60
60%
40
40%
Shoes.com Customer Loyalty

Shoes.com Customer Loyalty Score by Gender

Shoes.com's Customer Loyalty score was rated 46 by Female customers on Comparably.

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Female
46%
Yes
Male
N/A
Yes

Shoes.com Customer Loyalty Score by Ethnicity

Shoes.com's Customer Loyalty score was rated 50% by Caucasian customers on Comparably.

% who answered "Yes"

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50
out of 100
Caucasian

Shoes.com Customer Loyalty Score by Age

Shoes.com's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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0
20%
40%
60%
80%
100%
56-60
33%
56-6033%
66+
78%
66+78%

Shoes.com Customer Loyalty Score by Usage

Shoes.com's Customer Loyalty score was rated the highest by customers who have used Shoes.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
28%
1 to 2 Years
33%

Shoes.com Customer Loyalty vs. Competitors

Compared to its competitors, Shoes.com's Customer Loyalty score is rated right above Shoebuy, and is preceded by J.Jill.

COMPANYCustomer Loyalty Score
Kurt Geiger100%
Zappos77%
J.Jill68%
Shoes.com60%
Shoebuy10%
PlanetN/A
TUV Rheinland OpenSkyN/A
AllbirdsN/A

Unlock Shoes.com Customer Loyalty vs. Competitors Data

Shoes.com's Logo
VS
Kurt Geiger's Logo
Zappos' Logo
J.Jill's Logo
Shoebuy's Logo
Planet's Logo
TUV Rheinland OpenSky's Logo
Allbirds' Logo

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Shoes.com Product Quality

1.6/5

Shoes.com has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.

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Shoes.com Product Information

Shoes.com’s product quality score is a 1.6 out of 5 as rated by its users and customers.

Website
http://www.shoes.com
Company Size
201-500 Employees

Industry

Tech
Fashion and Beauty
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces

Quick Insights into Shoes.com Product Quality

Shoes.com's Product Quality score was rated highest by customers who have used Shoes.com's products/services for 1 to 2 Years, and rated lowest by customers who have used Shoes.com's products/services for Less than 1 Year.

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Ranked Shoes.com Product Quality the Highest

1 to 2 Years
1.5
56-60
1.5
Caucasian
1.5

Ranked Shoes.com Product Quality the Lowest

66+
1.5
Less than 1 Year
1.5

Shoes.com Product Quality Score by Gender

Shoes.com's Product Quality score was rated 1.5 by Female customers on Comparably.

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Female

1.5/5

Male

N/A

Shoes.com Product Quality Score by Ethnicity

Shoes.com's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Shoes.com.
0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5

Shoes.com Product Quality Score by Age

Shoes.com's Product Quality score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Shoes.com.
0
1
2
3
4
5
56-60
1.5
56-601.5
66+
1.5
66+1.5

Shoes.com Product Quality Score by Usage

Shoes.com's Product Quality score was rated 1.5 stars by customers who have used Shoes.com's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
1.5
1 to 2 Years
1.5

Shoes.com Product Quality vs. Competitors

Compared to its competitors, Shoes.com's Product Quality score is rated right above Planet, and is preceded by J.Jill.

COMPANYProduct Quality Score
Kurt Geiger5/5
Zappos4.2/5
Shoebuy4/5
J.Jill3.7/5
Shoes.com1.6/5
PlanetN/A
TUV Rheinland OpenSkyN/A
AllbirdsN/A

Unlock Shoes.com Product Quality vs. Competitors Data

Shoes.com's Logo
VS
Kurt Geiger's Logo
Zappos' Logo
Shoebuy's Logo
J.Jill's Logo
Planet's Logo
TUV Rheinland OpenSky's Logo
Allbirds' Logo

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Shoes.com Pricing

Shoes.com ROI & Value For Money

2/5

Shoes.com has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.

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Quick Insights into Shoes.com ROI

Shoes.com's ROI score was rated highest by customers who have used Shoes.com's products/services for 1 to 2 Years, and rated lowest by customers who have used Shoes.com's products/services for Less than 1 Year.

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Ranked Shoes.com ROI the Highest

1 to 2 Years
1.6
66+
1.6
Caucasian
1.5

Ranked Shoes.com ROI the Lowest

56-60
1.5
Less than 1 Year
1.5

Shoes.com ROI Score by Gender

Shoes.com's ROI score was rated 1.5 by Female customers on Comparably.

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Female

1.5/5

Male

N/A

Shoes.com ROI Score by Ethnicity

Shoes.com's ROI score was rated 1.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Shoes.com.
0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5

Shoes.com ROI Score by Age

Shoes.com's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Shoes.com.
0
1
2
3
4
5
56-60
1.5
56-601.5
66+
1.6
66+1.6

Shoes.com ROI Score by Usage

Shoes.com's ROI score was rated the highest by customers who have used Shoes.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.5
1 to 2 Years
1.6

Shoes.com Pricing vs. Competitors

Compared to its competitors, Shoes.com's ROI score is rated right above Planet, and is preceded by J.Jill.

Unlock Shoes.com ROI vs. Competitors Data

Shoes.com's Logo
VS
Zappos' Logo
Kurt Geiger's Logo
Shoebuy's Logo
J.Jill's Logo
Planet's Logo
TUV Rheinland OpenSky's Logo
Allbirds' Logo

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Shoes.com Customer Service

1.6/5

Shoes.com has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.

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About Shoes.com's Customer Service

Address

1500 West Georgia Street, Groveport, OH United States of America


Website

http://www.shoes.com


Phone Number

323-856-2000

Quick Insights into Shoes.com Customer Service

Shoes.com's Customer Service score was rated highest by customers who have used Shoes.com's products/services for 1 to 2 Years, and rated lowest by customers who have used Shoes.com's products/services for Less than 1 Year.

Sign Up Sign Up to unlock insights into how customers have ranked Shoes.com's Customer Service score.

Ranked Shoes.com Customer Service the Highest

1 to 2 Years
1.5
56-60
1.5
Caucasian
1.5

Ranked Shoes.com Customer Service the Lowest

66+
1.5
Less than 1 Year
1.5

Shoes.com Customer Service Score by Gender

Shoes.com's Customer Service score was rated 1.5 by Female customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Shoes.com.

Female

1.5/5

Male

N/A

Shoes.com Customer Service Score by Ethnicity

Shoes.com's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Shoes.com.
0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5

Shoes.com Customer Service Score by Age

Shoes.com's Customer Service score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Shoes.com.
0
1
2
3
4
5
56-60
1.5
56-601.5
66+
1.5
66+1.5

Shoes.com Customer Service Score by Usage

Shoes.com's Customer Service score was rated 1.5 stars by customers who have used Shoes.com's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
1.5
1 to 2 Years
1.5

Shoes.com Customer Service vs. Competitors

Compared to its competitors, Shoes.com's Customer Service score is rated right above Planet, and is preceded by J.Jill.

COMPANYCustomer Service Score
Zappos4.2/5
Kurt Geiger4/5
Shoebuy4/5
J.Jill3.8/5
Shoes.com1.6/5
PlanetN/A
TUV Rheinland OpenSkyN/A
AllbirdsN/A

Unlock Shoes.com Customer Service vs. Competitors Data

Shoes.com's Logo
VS
Zappos' Logo
Kurt Geiger's Logo
Shoebuy's Logo
J.Jill's Logo
Planet's Logo
TUV Rheinland OpenSky's Logo
Allbirds' Logo

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Shoes.com as an Employer

2.8/5

Shoes.com has a 2.8/5 stars for its overall company culture rated by their employees

  Shoes.com CEO
top
20%
CEO of Shoes.com

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Shoes.com scored a -70 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Shoes.com would recommend the brand to a friend. ENPS measures how likely Shoes.com employees would recommend working at Shoes.com to a friend.

Net Promoter Score

-70
NPS Score
11%Promoters
8%Passive
81%Detractors

Employee Net Promoter Score

49
eNPS Score
66%Promoters
17%Passive
17%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
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Barry McCarthy
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2
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
3
Costco  Costco CEO
W. Craig Jelinek
Retail
4
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
5
Amazon  Amazon CEO
Andy Jassy
Retail
6
Apple  Apple CEO
Timothy Cook
Tech
7
Nike  Nike CEO
John Donahoe
Fashion and Beauty