34
NPS
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Kurt Geiger
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About Kurt Geiger's Brand
Retailer and distributor of shoes and bags. The company sells men's and women's shoes and accessories. It also sells bags, clutches, shoulder bags and totes. Among its major competitors, Kurt Geiger is ranked in 2nd place for NPS while Aldo is 1st, and Topshop is 3rd.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Kurt Geiger Ranking
- #2 / 4 of its competitors
Kurt Geiger NPS
Kurt Geiger's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Kurt Geiger's customers would recommend using the product based on a scale of -100 to 100.
Kurt Geiger Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Kurt Geiger NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jul 2022 33 | Jul 2022 | 33 |
How Other Brands Compare
Kurt Geiger is ranked second for NPS among its competitors. Aldo and Topshop come in first and third, with Deckers Brands coming in at #4.
Kurt Geiger |  Topshop |  Deckers Brands |  Aldo | |
| Global Ranking | #- | #463 | #- | #- |
| NPS | 34 | 19 | 12 | 50 |
| Valuation Updated every 24 hours for public companies | - | - | $12.77B | $6.67B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kurt Geiger NPS vs. Competitors
Compared to its competitors, Kurt Geiger's NPS is rated right above Topshop, and is preceded by Aldo.
| COMPANY | NPS Score | |
|---|---|---|
| Aldo | 50 |
| Kurt Geiger | 34 |
| Topshop | 19 |
| Deckers Brands | 12 |
 | Citi Trends | -32 |
Kurt Geiger Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Kurt Geiger users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kurt Geiger Customer Loyalty vs. Competitors
Compared to its competitors, Kurt Geiger's Customer Loyalty score is rated right above Deckers Brands.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kurt Geiger | 100% |
| Deckers Brands | 82% |
| Citi Trends | 74% |
| Aldo | 73% |
| Topshop | 58% |
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Kurt Geiger Product Quality
3.7/5
Kurt Geiger has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Kurt Geiger Product Information
Kurt Geiger’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.kurtgeiger.com
- Company Size
- 1,001-5,000 Employees
Kurt Geiger Product Quality vs. Competitors
Compared to its competitors, Kurt Geiger's Product Quality score is rated right above Aldo, and is preceded by Topshop.
| COMPANY | Product Quality Score | |
|---|---|---|
| Deckers Brands | 4/5 |
| Topshop | 3.8/5 |
| Kurt Geiger | 3.7/5 |
| Aldo | 3.6/5 |
| Citi Trends | 2.9/5 |
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Kurt Geiger Pricing
Kurt Geiger ROI & Value For Money
4.2/5
Kurt Geiger has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Kurt Geiger Pricing vs. Competitors
Compared to its competitors, Kurt Geiger's ROI score is rated right above Deckers Brands.
| COMPANY | Pricing Score | |
|---|---|---|
| Kurt Geiger | 4.2/5 |
| Deckers Brands | 3.7/5 |
| Aldo | 3.5/5 |
| Topshop | 3.3/5 |
| Citi Trends | 3/5 |
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Kurt Geiger Customer Satisfaction (CSAT)
Kurt Geiger Customer Satisfaction (CSAT) Score
50 / 100
Kurt Geiger has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kurt Geiger Customer Satisfaction vs. Competitors
Compared to its competitors, Kurt Geiger's Customer Satisfaction score is rated right above Topshop, and is preceded by Citi Trends.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Deckers Brands | 83% |
| Aldo | 75% |
| Citi Trends | 57% |
| Kurt Geiger | 50% |
| Topshop | 0% |
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Kurt Geiger Customer Service
4/5
Kurt Geiger has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Kurt Geiger's Customer Service
Address
24 Britton Street, London, EC1M 5UA
Website
www.kurtgeiger.com
Kurt Geiger Customer Service vs. Competitors
Compared to its competitors, Kurt Geiger's Customer Service score is rated right above Aldo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kurt Geiger | 4/5 |
| Aldo | 3.6/5 |
| Deckers Brands | 3.6/5 |
| Topshop | 3.5/5 |
| Citi Trends | 2.7/5 |
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