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Topshop is

Ranked

#80

Retail Brands

Brand Page

Topshop

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Topshop

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Topshop is ranked #80 in Retail Brands

About Topshop's Brand

"Topshop is a retailer that specializes in fashion clothing, shoes, make-up and accessories." Topshop’s brand is ranked #463 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Topshop. When compared to other organizations within the Retail industry, Topshop is ranked #80. Among its major competitors, Topshop is ranked in 3rd place for NPS while Farfetch is 1st, and H&M is 2nd.

Brand at a Glance

58%

Customer Loyalty

3.8/5

Product Quality

3.3/5

Pricing

3.5/5

Customer Service

Topshop Ranking

^#463 in Global Best Brands
^#80 in Retail
^#3 / 4 of its competitors

Topshop NPS

Topshop's Net Promoter Score (NPS) is a 19 with 50% Promoters, 19% Passives, and 31% Detractors. Net Promoter Score tracks whether Topshop's customers would recommend using the product based on a scale of -100 to 100.

Topshop Overall NPS

NPS

50%	Promoters
19%	Passives
31%	Detractors

Topshop NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2020 0	Apr 2020	0
Sep 2020 50	Sep 2020	50
Oct 2020 0	Oct 2020	0
Nov 2020 40	Nov 2020	40
Dec 2020 13	Dec 2020	13
Jan 2021 0	Jan 2021	0
Jun 2021 16	Jun 2021	16
Sep 2021 22	Sep 2021	22
Jun 2022 13	Jun 2022	13
Oct 2022 19	Oct 2022	19

How Other Brands Compare

Topshop is ranked third for NPS among its competitors. Farfetch and H&M come in first and second, with Zalando coming in at #4.

	Topshop	H&M	Farfetch	Zalando
Global Ranking	#463	#215	#780	#-
NPS	19	19	37	15
Valuation Updated every 24 hours for public companies	-	$32.65B	$4.62B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Topshop NPS vs. Competitors

Compared to its competitors, Topshop's NPS is rated right above Zalando, and is preceded by H&M.

COMPANY		NPS Score
	Farfetch	37
	H&M	19
	Topshop	19
	Zalando	15
	Boohoo	-38

Topshop NPS vs Companies in Retail

In the Retail industry, Topshop's NPS is rated right above Chipotle, and is preceded by Target.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Topshop	19
	Chipotle	16

Topshop Customer Loyalty

58%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

58% of Topshop users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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58%

42%

Topshop Customer Loyalty vs. Competitors

Compared to its competitors, Topshop's Customer Loyalty score is rated right above Boohoo, and is preceded by H&M.

COMPANY		Customer Loyalty Score
	Zalando	86%
	Farfetch	79%
	H&M	77%
	Topshop	58%
	Boohoo	53%

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Customer Loyalty for Other Retail Brands

In the Retail industry, Topshop's Customer Loyalty score is rated right below Chipotle.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Chipotle	76%
	Topshop	58%

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Topshop Product Quality

3.8/5

Topshop has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Topshop Product Information

Topshop’s product quality score is a 3.8 out of 5 as rated by its users and customers.

Website: www.topshop.com

Company Size: 51-200 Employees

Industry

Retail

Topshop Product Quality vs. Competitors

Compared to its competitors, Topshop's Product Quality score is rated right above Boohoo, and is preceded by H&M.

COMPANY		Product Quality Score
	Farfetch	4.1/5
	Zalando	4/5
	H&M	3.9/5
	Topshop	3.8/5
	Boohoo	3.4/5

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Product Quality for Other Retail Brands

In the Retail industry, Topshop's Product Quality score is rated right above Chipotle, and is preceded by Target.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Topshop	3.8/5
	Chipotle	3.8/5

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Topshop Pricing

Topshop ROI & Value For Money

3.3/5

Topshop has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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Topshop Pricing vs. Competitors

Compared to its competitors, Topshop's ROI score is rated right above Boohoo, and is preceded by H&M.

COMPANY		Pricing Score
	Zalando	3.9/5
	Farfetch	3.8/5
	H&M	3.7/5
	Topshop	3.3/5
	Boohoo	3.2/5

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ROI for Other Retail Brands

In the Retail industry, Topshop's ROI score is rated right below Chipotle.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5
	Topshop	3.3/5

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Topshop Customer Service

3.5/5

Topshop has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Topshop's Customer Service

Address

London, AR

Website

www.topshop.com

Topshop Customer Service vs. Competitors

Compared to its competitors, Topshop's Customer Service score is rated right above Boohoo, and is preceded by H&M.

COMPANY		Customer Service Score
	Zalando	4.1/5
	Farfetch	4/5
	H&M	3.8/5
	Topshop	3.5/5
	Boohoo	3.4/5

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Customer Service for Other Retail Brands

In the Retail industry, Topshop's Customer Service score is rated right below Chipotle.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5
	Topshop	3.5/5

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Topshop as an Employer

2.4/5

Topshop has a 2.4/5 stars for its overall company culture rated by their employees

bottom

CEO of Topshop

Ian Grabiner

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Topshop scored a 19 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Topshop would recommend the brand to a friend. ENPS measures how likely Topshop employees would recommend working at Topshop to a friend.

Net Promoter Score

NPS Score

50%	Promoters
19%	Passive
31%	Detractors

Employee Net Promoter Score