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Silicon Valley Bank is

Ranked

#39

Banking and Financial Services Brands

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Silicon Valley Bank

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Silicon Valley Bank

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Silicon Valley Bank is ranked #39 in Banking and Financial Services Brands

About Silicon Valley Bank's Brand

Silicon Valley Bank’s brand is ranked #464 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Silicon Valley Bank. When compared to other organizations within the Banking and Financial Services industry, Silicon Valley Bank is ranked #39. Among its major competitors, Silicon Valley Bank is ranked in 2nd place for NPS while First Republic Bank is 1st, and Bank of America is 3rd.Their current market cap is $6.28B

Brand at a Glance

84%

Customer Loyalty

3.8/5

Product Quality

3.6/5

Pricing

3.9/5

Customer Service

Silicon Valley Bank Ranking

^#39 in Banking and Financial Services
^#2 / 4 of its competitors

Silicon Valley Bank NPS

Silicon Valley Bank's Net Promoter Score (NPS) is a 17 with 53% Promoters, 11% Passives, and 36% Detractors. Net Promoter Score tracks whether Silicon Valley Bank's customers would recommend using the product based on a scale of -100 to 100.

Silicon Valley Bank Overall NPS

NPS

53%	Promoters
11%	Passives
36%	Detractors

Silicon Valley Bank NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 32	Jan 2023	32
Mar 2023 17	Mar 2023	17
Apr 2023 14	Apr 2023	14
May 2023 18	May 2023	18
Jun 2023 20	Jun 2023	20
Aug 2023 19	Aug 2023	19
Sep 2023 18	Sep 2023	18
Oct 2023 16	Oct 2023	16
Dec 2023 16	Dec 2023	16
Feb 2024 16	Feb 2024	16
Apr 2025 16	Apr 2025	16
Jul 2025 16	Jul 2025	16

How Other Brands Compare

Silicon Valley Bank is ranked second for NPS among its competitors. First Republic Bank and Bank of America come in first and third, with Bank of the West coming in at #4. Among those competitors, it is the lowest valued company behind Bank of America.

	Silicon Valley Bank	Bank of America	Bank of the West	First Republic Bank
Global Ranking	#464	#152	#-	#-
NPS	17	2	-49	45
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$6.28B	$298.80B	$73.34B	$28.75B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Silicon Valley Bank NPS by Gender

Male customers rated Silicon Valley Bank's NPS 11 points higher than Female customers.

Male

Silicon Valley Bank's NPS was rated 24 by Male customers on Comparably.

59%

Promoters

Passives

35%

Detractors

Female

Silicon Valley Bank's NPS was rated 13 by Female customers on Comparably.

42%

Promoters

29%

Passives

29%

Detractors

Silicon Valley Bank NPS by Ethnicity

Silicon Valley Bank's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -17	Caucasian	-17
African American/Black -50	African American/Black	-50
Asian or Pacific Islander 61	Asian or Pacific Islander	61

Silicon Valley Bank NPS by Age

Silicon Valley Bank's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

31-35

20%

80%

36-40

40%

20%

40%

41-45

50%

25%

46-50

83%

17%

Silicon Valley Bank NPS by Usage

Silicon Valley Bank's NPS was rated the highest by customers who have used Silicon Valley Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 17	Less than 1 Year	17
1 to 2 Years 34	1 to 2 Years	34
2 to 5 Years 19	2 to 5 Years	19
Over 10 Years 34	Over 10 Years	34

Silicon Valley Bank NPS vs. Competitors

Compared to its competitors, Silicon Valley Bank's NPS is rated right above Bank of America, and is preceded by First Republic Bank.

COMPANY		NPS Score
	First Republic Bank	45
	Silicon Valley Bank	17
	Bank of America	2
	Comerica Bank	-14
	Bank of the West	-49

Silicon Valley Bank NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, Silicon Valley Bank's NPS is rated right above PayPal, and is preceded by American Express.

COMPANY		NPS Score
	Visa	32
	JPMorgan Chase & Co	31
	Mastercard	27
	Stripe	26
	Block	25
	American Express	18
	Silicon Valley Bank	17
	PayPal	9
	USAA	7

Silicon Valley Bank Customer Reviews

Out of the 4 Silicon Valley Bank customer reviews 3 were positive and 1 was constructive. Silicon Valley Bank customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Silicon Valley Bank Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Silicon Valley Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

84%

16%

Silicon Valley Bank Customer Loyalty Score by Gender

Female customers rated Silicon Valley Bank's Customer Loyalty score 11% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Silicon Valley Bank.

Male

89%

Yes

Female

100%

Yes

Silicon Valley Bank Customer Loyalty Score by Ethnicity

Silicon Valley Bank's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Silicon Valley Bank.

out of 100

Caucasian

100

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

Silicon Valley Bank Customer Loyalty Score by Age

Silicon Valley Bank's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Silicon Valley Bank.

20%

40%

60%

80%

100%

Summary	Age	Score
31-35 100%	31-35	100%
36-40 100%	36-40	100%
41-45 100%	41-45	100%
46-50 85%	46-50	85%

Silicon Valley Bank Customer Loyalty Score by Usage

Silicon Valley Bank's Customer Loyalty score was rated the highest by customers who have used Silicon Valley Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	70%
1 to 2 Years	90%
2 to 5 Years	100%
Over 10 Years	100%

Silicon Valley Bank Customer Loyalty Score by Industry

Silicon Valley Bank's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	94%
Accounting	78%

Silicon Valley Bank Customer Loyalty vs. Competitors

Compared to its competitors, Silicon Valley Bank's Customer Loyalty score is rated right above First Republic Bank.

COMPANY		Customer Loyalty Score
	Silicon Valley Bank	84%
	First Republic Bank	82%
	Comerica Bank	81%
	Bank of America	80%
	Bank of the West	70%

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Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Silicon Valley Bank's Customer Loyalty score is rated right above Visa, and is preceded by American Express.

COMPANY		Customer Loyalty Score
	USAA	87%
	American Express	85%
	Silicon Valley Bank	84%
	Visa	84%
	JPMorgan Chase & Co	83%
	PayPal	79%
	Mastercard	78%
	Stripe	77%
	Block	76%

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Silicon Valley Bank Product Quality

3.8/5

Silicon Valley Bank has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Silicon Valley Bank Product Information

Silicon Valley Bank’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Silicon Valley Bank's product the highest. Reviewers from the Accounting industry rated Silicon Valley Bank the lowest at 3.2.

Website: http://svb.com

Company Size: 1,001-5,000 Employees

Quick Insights into Silicon Valley Bank Product Quality

Silicon Valley Bank's Product Quality score was rated highest by customers ages 46-50, and rated lowest by African American/Black customers.

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Ranked Silicon Valley Bank Product Quality the Highest

46-50	4.6
1 to 2 Years	4.3
Asian or Pacific Islander	4.3

Ranked Silicon Valley Bank Product Quality the Lowest

Less than 1 Year	3.5
Accounting	3.2
African American/Black	2.9

Silicon Valley Bank Product Quality Score by Gender

Female customers rated Silicon Valley Bank's Product Quality score 0.4 stars higher than Male customers.

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Male

3.8/5

Female

4.2/5

Silicon Valley Bank Product Quality Score by Ethnicity

Silicon Valley Bank's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1
African American/Black 2.9	African American/Black	2.9
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3

Silicon Valley Bank Product Quality Score by Age

Silicon Valley Bank's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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Summary	Age	Score
31-35 3.6	31-35	3.6
36-40 3.6	36-40	3.6
41-45 3.6	41-45	3.6
46-50 4.6	46-50	4.6

Silicon Valley Bank Product Quality Score by Usage

Silicon Valley Bank's Product Quality score was rated the highest by customers who have used Silicon Valley Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.5
1 to 2 Years	4.3
2 to 5 Years	4
Over 10 Years	3.8

Silicon Valley Bank Product Quality Score by Industry

Silicon Valley Bank's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	3.8
Accounting	3.2

Silicon Valley Bank Product Quality vs. Competitors

Compared to its competitors, Silicon Valley Bank's Product Quality score is rated right above Bank of America, and is preceded by First Republic Bank.

COMPANY		Product Quality Score
	First Republic Bank	4.1/5
	Silicon Valley Bank	3.8/5
	Bank of America	3.5/5
	Comerica Bank	2.7/5
	Bank of the West	2.2/5

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Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Silicon Valley Bank's Product Quality score is rated right above Stripe, and is preceded by Mastercard.

COMPANY		Product Quality Score
	Visa	4.1/5
	JPMorgan Chase & Co	4/5
	Mastercard	4/5
	Silicon Valley Bank	3.8/5
	Stripe	3.8/5
	Block	3.6/5
	American Express	3.5/5
	PayPal	3.5/5
	USAA	3.3/5

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Silicon Valley Bank Pricing

Silicon Valley Bank ROI & Value For Money

3.6/5

Silicon Valley Bank has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Silicon Valley Bank Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from Silicon Valley Bank.

Quick Insights into Silicon Valley Bank ROI

Silicon Valley Bank's ROI score was rated highest by customers ages 46-50, and rated lowest by African American/Black customers.

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Ranked Silicon Valley Bank ROI the Highest

46-50	4.5
Asian or Pacific Islander	4.5
1 to 2 Years	4.1

Ranked Silicon Valley Bank ROI the Lowest

31-35	3.4
Accounting	3.4
African American/Black	2.6

Silicon Valley Bank ROI Score by Gender

Female customers rated Silicon Valley Bank's ROI score 0.3 stars higher than Male customers.

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Male

3.7/5

Female

4/5

Silicon Valley Bank ROI Score by Ethnicity

Silicon Valley Bank's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 3.7	Caucasian	3.7
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5

Silicon Valley Bank ROI Score by Age

Silicon Valley Bank's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 3.4	31-35	3.4
36-40 3.7	36-40	3.7
41-45 3.6	41-45	3.6
46-50 4.5	46-50	4.5

Silicon Valley Bank ROI Score by Usage

Silicon Valley Bank's ROI score was rated the highest by customers who have used Silicon Valley Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	4.1
2 to 5 Years	4
Over 10 Years	3.5

Silicon Valley Bank ROI Score by Industry

Silicon Valley Bank's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	3.5
Accounting	3.4

Silicon Valley Bank Pricing vs. Competitors

Compared to its competitors, Silicon Valley Bank's ROI score is rated right above Bank of America, and is preceded by First Republic Bank.

COMPANY		Pricing Score
	First Republic Bank	3.8/5
	Silicon Valley Bank	3.6/5
	Bank of America	3.3/5
	Comerica Bank	2.7/5
	Bank of the West	2.1/5

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ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Silicon Valley Bank's ROI score is rated right above Block, and is preceded by Stripe.

COMPANY		Pricing Score
	Visa	3.9/5
	JPMorgan Chase & Co	3.9/5
	Mastercard	3.9/5
	Stripe	3.7/5
	Silicon Valley Bank	3.6/5
	Block	3.6/5
	PayPal	3.4/5
	American Express	3.3/5
	USAA	3.2/5

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Silicon Valley Bank Customer Satisfaction (CSAT)

Silicon Valley Bank Customer Satisfaction (CSAT) Score

71 / 100

Silicon Valley Bank has an overall Customer Satisfaction score of 71 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	48%
Satisfied	23%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	9%

Very Satisfied

48%

Satisfied

23%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Silicon Valley Bank Customer Satisfaction

Silicon Valley Bank's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by African American/Black customers.

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Ranked Silicon Valley Bank Customer Satisfaction the Highest

41-45	100%
Asian or Pacific Islander	87%
1 to 2 Years	86%

Ranked Silicon Valley Bank Customer Satisfaction the Lowest

Accounting	50%
31-35	33%
African American/Black	25%

Silicon Valley Bank Customer Satisfaction Score by Gender

Female customers rated Silicon Valley Bank's Customer Satisfaction score 14 points higher than Male customers.

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69 / 100

Male

	Very Satisfied	62%
	Satisfied	7%
	Neither Satisfied nor Dissatisfied	31%
	Dissatisfied	0%
	Very Dissatisfied	0%

83 / 100

Female

	Very Satisfied	50%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	0%

Silicon Valley Bank Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Silicon Valley Bank's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100

Very Satisfied	34%
Satisfied	33%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

34%

Satisfied

33%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Silicon Valley Bank's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.

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25 / 100

Very Satisfied	25%
Satisfied	0%
Neither Satisfied nor Dissatisfied	75%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

Neither Satisfied nor Dissatisfied

75%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Silicon Valley Bank's Customer Satisfaction (CSAT) score was rated 87% according to Asian or Pacific Islander users and customers.

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87 / 100

Very Satisfied	75%
Satisfied	12%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

12%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

Silicon Valley Bank Customer Satisfaction Score by Age

Silicon Valley Bank's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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100

Breakdown

Age

Score

31-35

33%

36-40

50%

41-45

100%

46-50

100%

Silicon Valley Bank Customer Satisfaction Score by Usage

Silicon Valley Bank's Customer Satisfaction score was rated the highest by customers who have used Silicon Valley Bank's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	75
1 to 2 Years	86
2 to 5 Years	62

Silicon Valley Bank Customer Satisfaction Score by Industry

Silicon Valley Bank's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	80
Accounting	50

Silicon Valley Bank Customer Satisfaction vs. Competitors

Compared to its competitors, Silicon Valley Bank's Customer Satisfaction score is rated right above Bank of America, and is preceded by First Republic Bank.

COMPANY		Customer Satisfaction (CSAT) Score
	First Republic Bank	77%
	Silicon Valley Bank	71%
	Bank of America	70%
	Comerica Bank	46%
	Bank of the West	32%

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Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Silicon Valley Bank's Customer Satisfaction score is rated right above Stripe, and is preceded by JPMorgan Chase & Co.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Mastercard	79%
	JPMorgan Chase & Co	77%
	Silicon Valley Bank	71%
	Stripe	68%
	PayPal	64%
	Block	63%
	American Express	62%
	USAA	30%

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Silicon Valley Bank Customer Service

3.9/5

Silicon Valley Bank has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Silicon Valley Bank's Customer Service

Address

3003 Tasman Drive, 95054

Website

http://svb.com

Phone Number

1.800.774.7390

Silicon Valley Bank's Social Links

linkedin.com/company/silicon-valley-bank

Quick Insights into Silicon Valley Bank Customer Service

Silicon Valley Bank's Customer Service score was rated highest by customers ages 46-50, and rated lowest by African American/Black customers.

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Ranked Silicon Valley Bank Customer Service the Highest

46-50	4.5
Asian or Pacific Islander	4.5
1 to 2 Years	4.1

Ranked Silicon Valley Bank Customer Service the Lowest

31-35	3.4
Accounting	3.4
African American/Black	2.6

Silicon Valley Bank Customer Service Score by Gender

Female customers rated Silicon Valley Bank's Customer Service score 0.1 stars higher than Male customers.

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Male

3.9/5

Female

4/5

Silicon Valley Bank Customer Service Score by Ethnicity

Silicon Valley Bank's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.7	Caucasian	3.7
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5

Silicon Valley Bank Customer Service Score by Age

Silicon Valley Bank's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
31-35 3.4	31-35	3.4
36-40 3.8	36-40	3.8
41-45 4.2	41-45	4.2
46-50 4.5	46-50	4.5

Silicon Valley Bank Customer Service Score by Usage

Silicon Valley Bank's Customer Service score was rated the highest by customers who have used Silicon Valley Bank's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.7
1 to 2 Years	4.1
2 to 5 Years	4
Over 10 Years	3.5

Silicon Valley Bank Customer Service Score by Industry

Silicon Valley Bank's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	3.8
Accounting	3.4

Silicon Valley Bank Customer Service vs. Competitors

Compared to its competitors, Silicon Valley Bank's Customer Service score is rated right above Bank of America, and is preceded by First Republic Bank.

COMPANY		Customer Service Score
	First Republic Bank	4/5
	Silicon Valley Bank	3.9/5
	Bank of America	3.4/5
	Comerica Bank	2.7/5
	Bank of the West	2.2/5

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Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Silicon Valley Bank's Customer Service score is rated right above Stripe, and is preceded by Mastercard.

COMPANY		Customer Service Score
	Visa	4/5
	JPMorgan Chase & Co	4/5
	Mastercard	3.9/5
	Silicon Valley Bank	3.9/5
	Stripe	3.6/5
	Block	3.4/5
	American Express	3.4/5
	USAA	3.3/5
	PayPal	3.3/5

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Silicon Valley Bank as an Employer

4.1/5

Silicon Valley Bank has a 4.1/5 stars for its overall company culture rated by their employees

top

20%

CEO of Silicon Valley Bank

Gregory Becker

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Silicon Valley Bank scored a 17 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Silicon Valley Bank would recommend the brand to a friend. ENPS measures how likely Silicon Valley Bank employees would recommend working at Silicon Valley Bank to a friend.

Net Promoter Score

NPS Score

53%	Promoters
11%	Passive
36%	Detractors

Employee Net Promoter Score

eNPS Score

44%	Promoters
24%	Passive
32%	Detractors

Global Ranking Snapshot

Silicon Valley Bank is ranked #464 in the Global Top 100 Brands. It ranks just behind Topshop and just ahead of ClassPass.

RANK			INDUSTRY
462	Blackbaud	Michael Gianoni	Tech
463	Topshop	Ian Grabiner	Retail
464	Silicon Valley Bank	Gregory Becker	Banking and Financial Services
465	ClassPass	Fritz Lanman	Health and Wellness
466	The North Face	Todd Spaletto	Fashion and Beauty
467	Smartsheet	Rajeev Singh	Tech
468	KPMG	Bill Thomas	Business and Consumer Services

Banking and Financial Services Ranking Snapshot

Silicon Valley Bank is ranked #39 in the Banking and Financial Services Industry. It ranks just behind JLL and just ahead of CME Group.

RANK		Location
37	SoFi	San Francisco, CA
38	JLL	Chicago, IL
39	Silicon Valley Bank
40	CME Group	Chicago, IL
41	Netsuite	San Mateo, CA
42	New York Life Insurance Company
43	Moody's Analytics	New York City, NY