40
NPS
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Ranked
#10
Banking and Financial Services Brands
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Goldman Sachs
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Goldman Sachs is ranked #10 in Banking and Financial Services Brands
Goldman Sachs is ranked #10 in Banking and Financial Services Brands
About Goldman Sachs' Brand
Goldman Sachs is a multinational financial services firm providing securities, and investment banking and management services. Goldman Sachs’s brand is ranked #145 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Goldman Sachs. When compared to other organizations within the Banking and Financial Services industry, Goldman Sachs is ranked #10. Among its major competitors, Goldman Sachs is ranked in 1st place for NPS while JPMorgan Chase & Co is 2nd, and Credit Suisse is 3rd. Overall, Goldman Sachs has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $113.07B
Brand at a Glance
70%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Goldman Sachs Ranking
- #145 in Global Best Brands
- #10 in Banking and Financial Services
- #1 / 4 of its competitors
Goldman Sachs NPS
Goldman Sachs's Net Promoter Score (NPS) is a 40 with 64% Promoters, 12% Passives, and 24% Detractors. Net Promoter Score tracks whether Goldman Sachs's customers would recommend using the product based on a scale of -100 to 100.
Goldman Sachs Overall NPS
| 64% | Promoters |
|---|---|
| 12% | Passives |
| 24% | Detractors |
Goldman Sachs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 34 | Jul 2021 | 34 |
Aug 2021 34 | Aug 2021 | 34 |
Sep 2021 37 | Sep 2021 | 37 |
Oct 2021 38 | Oct 2021 | 38 |
Nov 2021 40 | Nov 2021 | 40 |
Dec 2021 37 | Dec 2021 | 37 |
Jan 2022 35 | Jan 2022 | 35 |
Feb 2022 36 | Feb 2022 | 36 |
Mar 2022 37 | Mar 2022 | 37 |
Apr 2022 36 | Apr 2022 | 36 |
May 2022 39 | May 2022 | 39 |
Jun 2022 40 | Jun 2022 | 40 |
How Other Brands Compare
Goldman Sachs is ranked first for NPS among its competitors. JPMorgan Chase & Co and Wells Fargo come in second and third, with Bank of America coming in at #4. Among those competitors, it is the lowest valued company behind JPMorgan Chase & Co.
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Goldman Sachs |  JPMorgan Chase & Co |  Wells Fargo |  Bank of America | |
| Global Ranking | #145 | #72 | #139 | #152 |
| NPS | 40 | 35 | 10 | -4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $113.07B | $451.20B | $156.41B | $298.80B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Goldman Sachs NPS by Gender
Female customers rated Goldman Sachs's NPS 120 points higher than Male customers.
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Male
-20
Goldman Sachs's NPS was rated -20 by Male customers on Comparably.
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20%
Promoters
40%
Passives
40%
Detractors
Female
100
Goldman Sachs's NPS was rated 100 by Female customers on Comparably.
Sign Up to learn about Goldman Sachs' NPS Score rated by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Goldman Sachs NPS by Ethnicity
Goldman Sachs's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Goldman Sachs NPS by Age
Goldman Sachs's NPS was rated 34 points by customers ages 18-25 on Comparably.
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Goldman Sachs NPS by Usage
Goldman Sachs's NPS was rated the highest by customers who have used Goldman Sachs's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 16 | Less than 1 Year | 16 |
1 to 2 Years 80 | 1 to 2 Years | 80 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Goldman Sachs NPS vs. Competitors
Compared to its competitors, Goldman Sachs's NPS is rated right above JPMorgan Chase & Co.
| COMPANY | NPS Score | |
|---|---|---|
| Goldman Sachs | 40 |
| JPMorgan Chase & Co | 35 |
 | Credit Suisse | 20 |
| Wells Fargo | 10 |
 | Nomura | 9 |
 | Edward Jones | 6 |
| Bank of America | -4 |
 | Morgan Stanley | -13 |
 | Eaton Vance | -75 |
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Goldman Sachs NPS vs Companies in Banking and Financial Services
In the Banking and Financial Services industry, Goldman Sachs's NPS is rated right above Visa, and is preceded by Square.
| COMPANY | NPS Score | |
|---|---|---|
 | Square | 45 |
| Goldman Sachs | 40 |
 | Visa | 38 |
| JPMorgan Chase & Co | 35 |
 | Mastercard | 30 |
 | American Express | 29 |
 | Stripe | 29 |
 | USAA | 28 |
 | PayPal | 16 |
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Goldman Sachs Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Goldman Sachs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Goldman Sachs Customer Loyalty Score by Gender
Female customers rated Goldman Sachs's Customer Loyalty score 3% higher than Male customers.
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Male
82%
Yes
Female
85%
Yes
Goldman Sachs Customer Loyalty Score by Ethnicity
Goldman Sachs's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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100
out of 100
Asian or Pacific Islander
Goldman Sachs Customer Loyalty Score by Age
Goldman Sachs's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
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40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Goldman Sachs Customer Loyalty Score by Usage
Goldman Sachs's Customer Loyalty score was rated the highest by customers who have used Goldman Sachs's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Goldman Sachs Customer Loyalty Score by Industry
Goldman Sachs's Customer Loyalty score was rated 85% by Tech industry customers.
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Goldman Sachs Customer Loyalty vs. Competitors
Compared to its competitors, Goldman Sachs's Customer Loyalty score is rated right above Morgan Stanley, and is preceded by Wells Fargo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nomura | 91% |
| Edward Jones | 83% |
| Bank of America | 83% |
| JPMorgan Chase & Co | 82% |
| Credit Suisse | 78% |
| Wells Fargo | 73% |
| Goldman Sachs | 70% |
| Morgan Stanley | 70% |
| Eaton Vance | 60% |
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Customer Loyalty for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Goldman Sachs's Customer Loyalty score is rated right below Stripe.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| USAA | 92% |
| Visa | 88% |
| American Express | 85% |
| JPMorgan Chase & Co | 82% |
| Mastercard | 80% |
| Square | 78% |
| PayPal | 78% |
| Stripe | 78% |
| Goldman Sachs | 70% |
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Goldman Sachs Product Quality
3.7/5
Goldman Sachs has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Goldman Sachs Product Information
Goldman Sachs’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Goldman Sachs's product the highest.
- Website
- http://www.goldmansachs.com/
- Company Size
- 10,000+ Employees
Industry
Business Services
FinTech
Government & Legal
Quick Insights into Goldman Sachs Product Quality
Goldman Sachs's Product Quality score was rated highest by customers who have used Goldman Sachs's products/services for 5 to 10 Years, and rated lowest by customers who have used Goldman Sachs's products/services for 1 to 2 Years.
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Ranked Goldman Sachs Product Quality the Highest
Ranked Goldman Sachs Product Quality the Lowest
Goldman Sachs Product Quality Score by Gender
Goldman Sachs's Product Quality score was rated 4.1 by both Female and Male customers on Comparably.
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Male
4.1/5
Female
4.1/5
Goldman Sachs Product Quality Score by Ethnicity
Goldman Sachs's Product Quality score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Goldman Sachs Product Quality Score by Age
Goldman Sachs's Product Quality score was rated 3 stars by customers ages 18-25 on Comparably.
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0
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3
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5
| Summary | Age | Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
Goldman Sachs Product Quality Score by Usage
Goldman Sachs's Product Quality score was rated the highest by customers who have used Goldman Sachs's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Goldman Sachs Product Quality Score by Industry
Goldman Sachs's Product Quality score was rated 3.9 stars by Tech industry customers.
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Goldman Sachs Product Quality vs. Competitors
Compared to its competitors, Goldman Sachs's Product Quality score is rated right above Bank of America, and is preceded by Nomura.
| COMPANY | Product Quality Score | |
|---|---|---|
| JPMorgan Chase & Co | 4.1/5 |
| Credit Suisse | 3.8/5 |
| Nomura | 3.8/5 |
| Goldman Sachs | 3.7/5 |
| Bank of America | 3.6/5 |
| Wells Fargo | 3.5/5 |
| Morgan Stanley | 3.5/5 |
| Edward Jones | 3.4/5 |
| Eaton Vance | 3.4/5 |
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Product Quality for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Goldman Sachs's Product Quality score is rated right above PayPal, and is preceded by USAA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Visa | 4.2/5 |
| JPMorgan Chase & Co | 4.1/5 |
| Mastercard | 4.1/5 |
| Square | 4/5 |
| Stripe | 3.9/5 |
| American Express | 3.8/5 |
| USAA | 3.8/5 |
| Goldman Sachs | 3.7/5 |
| PayPal | 3.7/5 |
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Goldman Sachs Pricing
Goldman Sachs ROI & Value For Money
3.6/5
Goldman Sachs has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Goldman Sachs Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Goldman Sachs ROI
Goldman Sachs's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Goldman Sachs ROI the Highest
Ranked Goldman Sachs ROI the Lowest
Goldman Sachs ROI Score by Gender
Female customers rated Goldman Sachs's ROI score 1.2 stars higher than Male customers.
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Male
3.3/5
Female
4.5/5
Goldman Sachs ROI Score by Ethnicity
Goldman Sachs's ROI score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Goldman Sachs ROI Score by Age
Goldman Sachs's ROI score was rated 3.3 stars by customers ages 18-25 on Comparably.
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0
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| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
Goldman Sachs ROI Score by Usage
Goldman Sachs's ROI score was rated the highest by customers who have used Goldman Sachs's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Goldman Sachs ROI Score by Industry
Goldman Sachs's ROI score was rated 3.8 stars by Tech industry customers.
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Goldman Sachs Pricing vs. Competitors
Compared to its competitors, Goldman Sachs's ROI score is rated right above Nomura, and is preceded by Credit Suisse.
| COMPANY | Pricing Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| Credit Suisse | 3.7/5 |
| Goldman Sachs | 3.6/5 |
| Nomura | 3.6/5 |
| Wells Fargo | 3.4/5 |
| Edward Jones | 3.3/5 |
| Morgan Stanley | 3.3/5 |
| Bank of America | 3.1/5 |
| Eaton Vance | 2.8/5 |
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ROI for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Goldman Sachs's ROI score is rated right above American Express, and is preceded by Stripe.
| COMPANY | Pricing Score | |
|---|---|---|
| Visa | 4.1/5 |
| Square | 4.1/5 |
| JPMorgan Chase & Co | 4/5 |
| Mastercard | 3.9/5 |
| Stripe | 3.9/5 |
| Goldman Sachs | 3.6/5 |
| American Express | 3.6/5 |
| USAA | 3.6/5 |
| PayPal | 3.6/5 |
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Goldman Sachs Customer Satisfaction (CSAT)
Goldman Sachs Customer Satisfaction (CSAT) Score
80 / 100
Goldman Sachs has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Goldman Sachs Customer Satisfaction
Goldman Sachs's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Goldman Sachs Customer Satisfaction the Highest
Ranked Goldman Sachs Customer Satisfaction the Lowest
Goldman Sachs Customer Satisfaction Score by Gender
Female customers rated Goldman Sachs's Customer Satisfaction score 33 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Goldman Sachs Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Goldman Sachs' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Goldman Sachs Customer Satisfaction Score by Usage
Goldman Sachs's Customer Satisfaction score was rated 67 points by customers who have used Goldman Sachs's products/services for Less than 1 Year.
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Goldman Sachs Customer Satisfaction vs. Competitors
Compared to its competitors, Goldman Sachs's Customer Satisfaction score is rated right above JPMorgan Chase & Co, and is preceded by Nomura.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nomura | 100% |
| Goldman Sachs | 80% |
| JPMorgan Chase & Co | 75% |
| Bank of America | 74% |
| Wells Fargo | 70% |
| Credit Suisse | 62% |
| Edward Jones | 57% |
| Eaton Vance | 50% |
| Morgan Stanley | 27% |
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Customer Satisfaction for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Goldman Sachs's Customer Satisfaction score is rated right above Mastercard, and is preceded by Visa.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Visa | 83% |
| Goldman Sachs | 80% |
| Mastercard | 79% |
| Square | 76% |
| JPMorgan Chase & Co | 75% |
| PayPal | 71% |
| Stripe | 71% |
| American Express | 67% |
| USAA | 31% |
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Goldman Sachs Customer Service
3.7/5
Goldman Sachs has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Goldman Sachs's Customer Service
Address
New York City, NY 10282
Website
http://www.goldmansachs.com/
Quick Insights into Goldman Sachs Customer Service
Goldman Sachs's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Goldman Sachs's products/services for 5 to 10 Years.
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Ranked Goldman Sachs Customer Service the Highest
Ranked Goldman Sachs Customer Service the Lowest
Goldman Sachs Customer Service Score by Gender
Female customers rated Goldman Sachs's Customer Service score 0.6 stars higher than Male customers.
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Male
3.9/5
Female
4.5/5
Goldman Sachs Customer Service Score by Ethnicity
Goldman Sachs's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Goldman Sachs Customer Service Score by Age
Goldman Sachs's Customer Service score was rated 3.5 stars by customers ages 18-25 on Comparably.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Goldman Sachs Customer Service Score by Usage
Goldman Sachs's Customer Service score was rated the highest by customers who have used Goldman Sachs's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Goldman Sachs Customer Service Score by Industry
Goldman Sachs's Customer Service score was rated 3.9 stars by Tech industry customers.
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Goldman Sachs Customer Service vs. Competitors
Compared to its competitors, Goldman Sachs's Customer Service score is rated right above Wells Fargo, and is preceded by Credit Suisse.
| COMPANY | Customer Service Score | |
|---|---|---|
| JPMorgan Chase & Co | 4.2/5 |
| Credit Suisse | 3.8/5 |
| Goldman Sachs | 3.7/5 |
| Wells Fargo | 3.6/5 |
| Edward Jones | 3.6/5 |
| Nomura | 3.5/5 |
| Bank of America | 3.4/5 |
| Morgan Stanley | 3.3/5 |
| Eaton Vance | 2.9/5 |
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Customer Service for Other Banking and Financial Services Brands
In the Banking and Financial Services industry, Goldman Sachs's Customer Service score is rated right above USAA, and is preceded by Stripe.
| COMPANY | Customer Service Score | |
|---|---|---|
| JPMorgan Chase & Co | 4.2/5 |
| Visa | 4.1/5 |
| Square | 4/5 |
| Mastercard | 4/5 |
| Stripe | 3.8/5 |
| Goldman Sachs | 3.7/5 |
| USAA | 3.7/5 |
| American Express | 3.6/5 |
| PayPal | 3.4/5 |
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Goldman Sachs as an Employer
3.8/5
Goldman Sachs has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Goldman Sachs scored a 40 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Goldman Sachs would recommend the brand to a friend. ENPS measures how likely Goldman Sachs employees would recommend working at Goldman Sachs to a friend.
Net Promoter Score
40
NPS Score
| 64% | Promoters |
|---|---|
| 12% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 37% | Promoters |
|---|---|
| 35% | Passive |
| 28% | Detractors |
Global Ranking Snapshot
Goldman Sachs is ranked #145 in the Global Top 100 Brands. It ranks just behind United Airlines and just ahead of Sysco.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
143 |  | Taco Bell |  | Mark King | Travel and Hospitality |
144 |  | United Airlines |  | Oscar Munoz | Travel and Hospitality |
145 | | Goldman Sachs | | David M. Solomon | Banking and Financial Services |
146 |  | Sysco |  | Kevin Hourican | Food and Beverages |
147 |  | Sony Pictures Entertainment |  | Tony Vinciquerra | Media and Entertainment |
148 |  | Western Union |  | Devin McGranahan | Banking and Financial Services |
149 |  | Intuit |  | Sasan Goodarzi | SaaS |
Banking and Financial Services Ranking Snapshot
Goldman Sachs is ranked #10 in the Banking and Financial Services Industry. It ranks just behind Wells Fargo and just ahead of Western Union.
| RANK | COMPANY | Location | |
|---|---|---|---|
8 | | Stripe | San Francisco, CA |
9 | | Wells Fargo | San Francisco, CA |
10 | | Goldman Sachs | New York City, NY |
11 | | Western Union | Englewood, CO |
12 | | Bank of America | Charlotte, NC |
13 |  | Fidelity Investments | Boston, MA |
14 |  | Prudential | Newark, NJ |
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