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Goldman Sachs is
Ranked
#10
in
Banking and Financial Services Brands
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Goldman Sachs
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Goldman Sachs is ranked #10 in Banking and Financial Services Brands

About Goldman Sachs' Brand

Goldman Sachs is a multinational financial services firm providing securities, and investment banking and management services. Goldman Sachs’s brand is ranked #145 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Goldman Sachs. When compared to other organizations within the Banking and Financial Services industry, Goldman Sachs is ranked #10. Among its major competitors, Goldman Sachs is ranked in 1st place for NPS while JPMorgan Chase & Co is 2nd, and Credit Suisse is 3rd. Overall, Goldman Sachs has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $113.07B

Brand at a Glance

70%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service

Goldman Sachs Ranking

Goldman Sachs NPS

Goldman Sachs's Net Promoter Score (NPS) is a 40 with 64% Promoters, 12% Passives, and 24% Detractors. Net Promoter Score tracks whether Goldman Sachs's customers would recommend using the product based on a scale of -100 to 100.

Goldman Sachs Overall NPS

40
NPS
64%Promoters
12%Passives
24%Detractors
Goldman Sachs Overall NPS

Goldman Sachs NPS Trend

-100
-50
0
50
100
Jul 2021
34
Jul 202134
Aug 2021
34
Aug 202134
Sep 2021
37
Sep 202137
Oct 2021
38
Oct 202138
Nov 2021
40
Nov 202140
Dec 2021
37
Dec 202137
Jan 2022
35
Jan 202235
Feb 2022
36
Feb 202236
Mar 2022
37
Mar 202237
Apr 2022
36
Apr 202236
May 2022
39
May 202239
Jun 2022
40
Jun 202240

How Other Brands Compare

Goldman Sachs is ranked first for NPS among its competitors. JPMorgan Chase & Co and Wells Fargo come in second and third, with Bank of America coming in at #4. Among those competitors, it is the lowest valued company behind JPMorgan Chase & Co.

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Goldman Sachs' Logo
Goldman Sachs
JPMorgan Chase & Co's Logo
JPMorgan Chase & Co
Wells Fargo's Logo
Wells Fargo
Bank of America's Logo
Bank of America
Global Ranking#145#72#139#152
NPS403510-4
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral--Neutral
Valuation Updated every 24 hours for public companies$113.07B$451.20B$156.41B$298.80B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Goldman Sachs NPS by Gender

Female customers rated Goldman Sachs's NPS 120 points higher than Male customers.

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Male

-20

Goldman Sachs's NPS was rated -20 by Male customers on Comparably.

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20%
Promoters
40%
Passives
40%
Detractors

Female

100

Goldman Sachs's NPS was rated 100 by Female customers on Comparably.

Sign Up to learn about Goldman Sachs' NPS Score rated by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors

Goldman Sachs NPS by Ethnicity

Goldman Sachs's NPS was rated 34 points by Asian or Pacific Islander customers on Comparably.

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-100
-50
0
50
100
Asian or Pacific Islander
34
Asian or Pacific Islander34

Goldman Sachs NPS by Age

Goldman Sachs's NPS was rated 34 points by customers ages 18-25 on Comparably.

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0
20
40
60
80
100
Promoters
67%
Passives
0%
Detractors
33%
18-2567%0%33%

Goldman Sachs NPS by Usage

Goldman Sachs's NPS was rated the highest by customers who have used Goldman Sachs's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
16
Less than 1 Year16
1 to 2 Years
80
1 to 2 Years80
2 to 5 Years
-34
2 to 5 Years-34
5 to 10 Years
34
5 to 10 Years34

Goldman Sachs NPS vs. Competitors

Compared to its competitors, Goldman Sachs's NPS is rated right above JPMorgan Chase & Co.

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Goldman Sachs NPS vs Companies in Banking and Financial Services

In the Banking and Financial Services industry, Goldman Sachs's NPS is rated right above Visa, and is preceded by Square.

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Goldman Sachs Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of Goldman Sachs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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70
70%
30
30%
Goldman Sachs Customer Loyalty

Goldman Sachs Customer Loyalty Score by Gender

Female customers rated Goldman Sachs's Customer Loyalty score 3% higher than Male customers.

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Male
82%
Yes
Female
85%
Yes

Goldman Sachs Customer Loyalty Score by Ethnicity

Goldman Sachs's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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100
out of 100
Asian or Pacific Islander

Goldman Sachs Customer Loyalty Score by Age

Goldman Sachs's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.

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0
20%
40%
60%
80%
100%
18-25
100%
18-25100%

Goldman Sachs Customer Loyalty Score by Usage

Goldman Sachs's Customer Loyalty score was rated the highest by customers who have used Goldman Sachs's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
70%
1 to 2 Years
82%
2 to 5 Years
100%
5 to 10 Years
70%

Goldman Sachs Customer Loyalty Score by Industry

Goldman Sachs's Customer Loyalty score was rated 85% by Tech industry customers.

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Tech
85%

Goldman Sachs Customer Loyalty vs. Competitors

Compared to its competitors, Goldman Sachs's Customer Loyalty score is rated right above Morgan Stanley, and is preceded by Wells Fargo.

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Customer Loyalty for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Goldman Sachs's Customer Loyalty score is rated right below Stripe.

COMPANYCustomer Loyalty Score
USAA92%
Visa88%
American Express85%
JPMorgan Chase & Co82%
Mastercard80%
Square78%
PayPal78%
Stripe78%
Goldman Sachs70%

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Goldman Sachs Product Quality

3.7/5

Goldman Sachs has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Goldman Sachs Product Information

Goldman Sachs’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Goldman Sachs's product the highest.

Website
http://www.goldmansachs.com/
Company Size
10,000+ Employees

Industry

Business Services
FinTech
Government & Legal

Quick Insights into Goldman Sachs Product Quality

Goldman Sachs's Product Quality score was rated highest by customers who have used Goldman Sachs's products/services for 5 to 10 Years, and rated lowest by customers who have used Goldman Sachs's products/services for 1 to 2 Years.

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Ranked Goldman Sachs Product Quality the Highest

5 to 10 Years
4.3
Female
4.1
Tech
3.9

Ranked Goldman Sachs Product Quality the Lowest

Male
4.1
1 to 2 Years
3.4

Goldman Sachs Product Quality Score by Gender

Goldman Sachs's Product Quality score was rated 4.1 by both Female and Male customers on Comparably.

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Male

4.1/5

Female

4.1/5

Goldman Sachs Product Quality Score by Ethnicity

Goldman Sachs's Product Quality score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.

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0
1
2
3
4
5
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8

Goldman Sachs Product Quality Score by Age

Goldman Sachs's Product Quality score was rated 3 stars by customers ages 18-25 on Comparably.

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0
1
2
3
4
5
18-25
3
18-253

Goldman Sachs Product Quality Score by Usage

Goldman Sachs's Product Quality score was rated the highest by customers who have used Goldman Sachs's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
3.4
2 to 5 Years
3.8
5 to 10 Years
4.3

Goldman Sachs Product Quality Score by Industry

Goldman Sachs's Product Quality score was rated 3.9 stars by Tech industry customers.

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Tech
3.9

Goldman Sachs Product Quality vs. Competitors

Compared to its competitors, Goldman Sachs's Product Quality score is rated right above Bank of America, and is preceded by Nomura.

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Product Quality for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Goldman Sachs's Product Quality score is rated right above PayPal, and is preceded by USAA.

COMPANYProduct Quality Score
Visa4.2/5
JPMorgan Chase & Co4.1/5
Mastercard4.1/5
Square4/5
Stripe3.9/5
American Express3.8/5
USAA3.8/5
Goldman Sachs3.7/5
PayPal3.7/5

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Goldman Sachs Pricing

Goldman Sachs ROI & Value For Money

3.6/5

Goldman Sachs has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Goldman Sachs Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Goldman Sachs ROI

Goldman Sachs's ROI score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked Goldman Sachs ROI the Highest

Female
4.5
5 to 10 Years
3.8
Asian or Pacific Islander
3.8

Ranked Goldman Sachs ROI the Lowest

2 to 5 Years
3.6
Male
3.3

Goldman Sachs ROI Score by Gender

Female customers rated Goldman Sachs's ROI score 1.2 stars higher than Male customers.

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Male

3.3/5

Female

4.5/5

Goldman Sachs ROI Score by Ethnicity

Goldman Sachs's ROI score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.

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0
1
2
3
4
5
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8

Goldman Sachs ROI Score by Age

Goldman Sachs's ROI score was rated 3.3 stars by customers ages 18-25 on Comparably.

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0
1
2
3
4
5
18-25
3.3
18-253.3

Goldman Sachs ROI Score by Usage

Goldman Sachs's ROI score was rated the highest by customers who have used Goldman Sachs's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
3.7
1 to 2 Years
3.7
2 to 5 Years
3.6
5 to 10 Years
3.8

Goldman Sachs ROI Score by Industry

Goldman Sachs's ROI score was rated 3.8 stars by Tech industry customers.

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Tech
3.8

Goldman Sachs Pricing vs. Competitors

Compared to its competitors, Goldman Sachs's ROI score is rated right above Nomura, and is preceded by Credit Suisse.

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ROI for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Goldman Sachs's ROI score is rated right above American Express, and is preceded by Stripe.

COMPANYPricing Score
Visa4.1/5
Square4.1/5
JPMorgan Chase & Co4/5
Mastercard3.9/5
Stripe3.9/5
Goldman Sachs3.6/5
American Express3.6/5
USAA3.6/5
PayPal3.6/5

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Goldman Sachs Customer Satisfaction (CSAT)

Goldman Sachs Customer Satisfaction (CSAT) Score

80 / 100

Goldman Sachs has an overall Customer Satisfaction score of 80 rated by its users and customers.

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Very Satisfied40%
Satisfied40%
Neither Satisfied nor Dissatisfied10%
Dissatisfied5%
Very Dissatisfied5%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
5%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Goldman Sachs Customer Satisfaction

Goldman Sachs's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked Goldman Sachs Customer Satisfaction the Highest

Female
100%
Asian or Pacific Islander
67%
Less than 1 Year
67%

Ranked Goldman Sachs Customer Satisfaction the Lowest

Male
67%

Goldman Sachs Customer Satisfaction Score by Gender

Female customers rated Goldman Sachs's Customer Satisfaction score 33 points higher than Male customers.

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67 / 100
Male
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
100 / 100
Female
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Goldman Sachs Customer Satisfaction Score by Ethnicity

CSAT according to Asian or Pacific Islander

Goldman Sachs' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100
Very Satisfied33%
Satisfied34%
Neither Satisfied nor Dissatisfied0%
Dissatisfied33%
Very Dissatisfied0%
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%

Goldman Sachs Customer Satisfaction Score by Usage

Goldman Sachs's Customer Satisfaction score was rated 67 points by customers who have used Goldman Sachs's products/services for Less than 1 Year.

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Less than 1 Year
67

Goldman Sachs Customer Satisfaction vs. Competitors

Compared to its competitors, Goldman Sachs's Customer Satisfaction score is rated right above JPMorgan Chase & Co, and is preceded by Nomura.

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Customer Satisfaction for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Goldman Sachs's Customer Satisfaction score is rated right above Mastercard, and is preceded by Visa.

COMPANYCustomer Satisfaction (CSAT) Score
Visa83%
Goldman Sachs80%
Mastercard79%
Square76%
JPMorgan Chase & Co75%
PayPal71%
Stripe71%
American Express67%
USAA31%

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Goldman Sachs Customer Service

3.7/5

Goldman Sachs has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Goldman Sachs's Customer Service

Address

New York City, NY 10282


Website

http://www.goldmansachs.com/

Quick Insights into Goldman Sachs Customer Service

Goldman Sachs's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Goldman Sachs's products/services for 5 to 10 Years.

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Ranked Goldman Sachs Customer Service the Highest

Female
4.5
2 to 5 Years
4
Asian or Pacific Islander
4

Ranked Goldman Sachs Customer Service the Lowest

Male
3.9
5 to 10 Years
3.8

Goldman Sachs Customer Service Score by Gender

Female customers rated Goldman Sachs's Customer Service score 0.6 stars higher than Male customers.

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Male

3.9/5

Female

4.5/5

Goldman Sachs Customer Service Score by Ethnicity

Goldman Sachs's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.

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0
20
40
60
80
100
Asian or Pacific Islander
4
Asian or Pacific Islander4

Goldman Sachs Customer Service Score by Age

Goldman Sachs's Customer Service score was rated 3.5 stars by customers ages 18-25 on Comparably.

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0
20
40
60
80
100
18-25
3.5
18-253.5

Goldman Sachs Customer Service Score by Usage

Goldman Sachs's Customer Service score was rated the highest by customers who have used Goldman Sachs's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
3.9
2 to 5 Years
4
5 to 10 Years
3.8

Goldman Sachs Customer Service Score by Industry

Goldman Sachs's Customer Service score was rated 3.9 stars by Tech industry customers.

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Tech
3.9

Goldman Sachs Customer Service vs. Competitors

Compared to its competitors, Goldman Sachs's Customer Service score is rated right above Wells Fargo, and is preceded by Credit Suisse.

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Customer Service for Other Banking and Financial Services Brands

In the Banking and Financial Services industry, Goldman Sachs's Customer Service score is rated right above USAA, and is preceded by Stripe.

COMPANYCustomer Service Score
JPMorgan Chase & Co4.2/5
Visa4.1/5
Square4/5
Mastercard4/5
Stripe3.8/5
Goldman Sachs3.7/5
USAA3.7/5
American Express3.6/5
PayPal3.4/5

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Goldman Sachs as an Employer

3.8/5

Goldman Sachs has a 3.8/5 stars for its overall company culture rated by their employees

  Goldman Sachs CEO
top
20%
CEO of Goldman Sachs

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Goldman Sachs scored a 40 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Goldman Sachs would recommend the brand to a friend. ENPS measures how likely Goldman Sachs employees would recommend working at Goldman Sachs to a friend.

Net Promoter Score

40
NPS Score
64%Promoters
12%Passive
24%Detractors

Employee Net Promoter Score

9
eNPS Score
37%Promoters
35%Passive
28%Detractors

Global Ranking Snapshot

Goldman Sachs is ranked #145 in the Global Top 100 Brands. It ranks just behind United Airlines and just ahead of Sysco.

RANKCOMPANYCEOINDUSTRY
143
Taco Bell  Taco Bell CEO
Mark King
Travel and Hospitality
144
United Airlines  United Airlines CEO
Oscar Munoz
Travel and Hospitality
145
Goldman Sachs  Goldman Sachs CEO
David M. Solomon
Banking and Financial Services
146
Sysco  Sysco CEO
Kevin Hourican
Food and Beverages
147
Sony Pictures Entertainment  Sony Pictures Entertainment CEO
Tony Vinciquerra
Media and Entertainment
148
Western Union  Western Union CEO
Devin McGranahan
Banking and Financial Services
149
Intuit  Intuit CEO
Sasan Goodarzi
SaaS

Banking and Financial Services Ranking Snapshot

Goldman Sachs is ranked #10 in the Banking and Financial Services Industry. It ranks just behind Wells Fargo and just ahead of Western Union.

RANKCOMPANYLocation
8
Stripe
San Francisco, CA
9
Wells Fargo
San Francisco, CA
10
Goldman Sachs
New York City, NY
11
Western Union
Englewood, CO
12
Bank of America
Charlotte, NC
13
Fidelity Investments
Boston, MA
14
Prudential
Newark, NJ