Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Sony Pictures Entertainment is

Ranked

#26

Media and Entertainment Brands

Brand Page

Sony Pictures Entertainment

Marketing or Exec? Claim Your Free Account

Sony Pictures Entertainment

Rate this Brand

Sony Pictures Entertainment is ranked #26 in Media and Entertainment Brands

About Sony Pictures Entertainment's Brand

Sony Pictures Entertainment (SPE) is a subsidiary of Sony Entertainment Inc., a subsidiary of Tokyo-based Sony Corporation. Sony Pictures Entertainment’s brand is ranked #147 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Sony Pictures Entertainment. When compared to other organizations within the Media and Entertainment industry, Sony Pictures Entertainment is ranked #26. Among its major competitors, Sony Pictures Entertainment is ranked in 2nd place for NPS while ITV is 1st, and beIN MEDIA GROUP is 3rd.Their current valuation is $133.68B

Brand at a Glance

74%

Customer Loyalty

3.8/5

Product Quality

3.7/5

Pricing

3.6/5

Customer Service

Sony Pictures Entertainment CMO

Gita Rebbapragada

Sony Pictures Entertainment Ranking

Sony Pictures Entertainment NPS

Sony Pictures Entertainment's Net Promoter Score (NPS) is a 21 with 49% Promoters, 23% Passives, and 28% Detractors. Net Promoter Score tracks whether Sony Pictures Entertainment's customers would recommend using the product based on a scale of -100 to 100.

Sony Pictures Entertainment Overall NPS

NPS

49%	Promoters
23%	Passives
28%	Detractors

Sony Pictures Entertainment NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2024 20	Feb 2024	20
Mar 2024 18	Mar 2024	18
Apr 2024 20	Apr 2024	20
May 2024 20	May 2024	20
Jun 2024 20	Jun 2024	20
Jul 2024 21	Jul 2024	21
Oct 2024 19	Oct 2024	19
Dec 2024 17	Dec 2024	17
Jan 2025 19	Jan 2025	19
Feb 2025 18	Feb 2025	18
Apr 2025 20	Apr 2025	20
May 2025 20	May 2025	20

How Other Brands Compare

Sony Pictures Entertainment is ranked first for NPS among its competitors. Paramount Pictures and Lionsgate come in second and third, with TEGNA coming in at #4. Among those competitors, it is the most valued company.

	Sony Pictures Entertainment	TEGNA	Lionsgate	Paramount Pictures
Global Ranking	#147	#-	#-	#-
NPS	21	-10	-8	10
Valuation Updated every 24 hours for public companies	$133.68B	$4.49B	$2.98B	$1.94B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Sony Pictures Entertainment NPS by Gender

Male customers rated Sony Pictures Entertainment's NPS 4 points higher than Female customers.

Male

Sony Pictures Entertainment's NPS was rated 16 by Male customers on Comparably.

44%

Promoters

28%

Passives

28%

Detractors

Female

Sony Pictures Entertainment's NPS was rated 12 by Female customers on Comparably.

37%

Promoters

38%

Passives

25%

Detractors

Sony Pictures Entertainment NPS by Ethnicity

Sony Pictures Entertainment's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 33	Caucasian	33
African American/Black 67	African American/Black	67
Asian or Pacific Islander -28	Asian or Pacific Islander	-28
Other 11	Other	11

Sony Pictures Entertainment NPS by Age

Sony Pictures Entertainment's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

18-25

43%

14%

26-30

75%

25%

31-35

20%

40%

36-40

75%

25%

41-45

50%

46-50

50%

25%

Sony Pictures Entertainment NPS by Usage

Sony Pictures Entertainment's NPS was rated the highest by customers who have used Sony Pictures Entertainment's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years 0	2 to 5 Years	0
5 to 10 Years 0	5 to 10 Years	0
Over 10 Years 55	Over 10 Years	55

Sony Pictures Entertainment NPS vs. Competitors

Compared to its competitors, Sony Pictures Entertainment's NPS is rated right above beIN MEDIA GROUP, and is preceded by ITV.

COMPANY		NPS Score
	ITV	100
	Sony Pictures Entertainment	21
	beIN MEDIA GROUP	20
	Paramount Pictures	10
	Lionsgate	-8
	TEGNA	-10

Sony Pictures Entertainment NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, Sony Pictures Entertainment's NPS is rated right above Instagram, and is preceded by Rockstar Games.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Netflix	43
	The Walt Disney Company	38
	ROBLOX	38
	Rockstar Games	38
	Sony Pictures Entertainment	21
	Instagram	21

Sony Pictures Entertainment Customer Reviews

Out of the 5 Sony Pictures Entertainment customer reviews 3 were positive and 2 were constructive. Sony Pictures Entertainment customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Sony Pictures Entertainment Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Sony Pictures Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Sony Pictures Entertainment Customer Loyalty Score by Gender

Male customers rated Sony Pictures Entertainment's Customer Loyalty score 4% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sony Pictures Entertainment.

Male

82%

Yes

Female

78%

Yes

Sony Pictures Entertainment Customer Loyalty Score by Ethnicity

Sony Pictures Entertainment's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sony Pictures Entertainment.

100

out of 100

Caucasian

100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Sony Pictures Entertainment Customer Loyalty Score by Age

Sony Pictures Entertainment's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Sony Pictures Entertainment.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 87%	18-25	87%
26-30 78%	26-30	78%
31-35 82%	31-35	82%
36-40 55%	36-40	55%
41-45 55%	41-45	55%
46-50 100%	46-50	100%

Sony Pictures Entertainment Customer Loyalty Score by Usage

Sony Pictures Entertainment's Customer Loyalty score was rated the highest by customers who have used Sony Pictures Entertainment's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	40%
1 to 2 Years	82%
2 to 5 Years	70%
5 to 10 Years	100%
Over 10 Years	92%

Sony Pictures Entertainment Customer Loyalty Score by Industry

Sony Pictures Entertainment's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	55%
Accounting	100%
Arts and Entertainment	100%

Sony Pictures Entertainment Customer Loyalty vs. Competitors

Compared to its competitors, Sony Pictures Entertainment's Customer Loyalty score is rated right above Paramount Pictures, and is preceded by Lionsgate.

COMPANY		Customer Loyalty Score
	beIN MEDIA GROUP	87%
	Lionsgate	75%
	Sony Pictures Entertainment	74%
	Paramount Pictures	74%
	TEGNA	51%
	ITV	N/A

Unlock Sony Pictures Entertainment Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Sony Pictures Entertainment Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sony Pictures Entertainment's Customer Loyalty score is rated right below The Walt Disney Company.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Spotify	87%
	Apple	86%
	Instagram	84%
	Rockstar Games	84%
	The Walt Disney Company	83%
	Sony Pictures Entertainment	74%

Unlock Sony Pictures Entertainment Customer Loyalty vs. Companies in Media and Entertainment Data

Sign Up for Brand Profile PRO to get the full Sony Pictures Entertainment Customer Loyalty vs. Companies in Media and Entertainment data and gain insights into your customers today.

Sony Pictures Entertainment Product Quality

3.8/5

Sony Pictures Entertainment has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Sony Pictures Entertainment's overall Product Quality score rated by its users and customers.

Sony Pictures Entertainment Product Information

Sony Pictures Entertainment’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Sony Pictures Entertainment's product the highest. Reviewers from the Tech industry rated Sony Pictures Entertainment the lowest at 2.9.

Website: http://www.sonypictures.com

Company Size: 5,001-10,000 Employees

Industry

Content

Media

Sports & Entertainment

Quick Insights into Sony Pictures Entertainment Product Quality

Sony Pictures Entertainment's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Asian or Pacific Islander customers.

Sign Up to unlock insights into how customers have ranked Sony Pictures Entertainment's Product Quality.

Ranked Sony Pictures Entertainment Product Quality the Highest

Accounting	4.7
Caucasian	4.6
Over 10 Years	4.6

Ranked Sony Pictures Entertainment Product Quality the Lowest

Tech	2.9
41-45	2.5
Asian or Pacific Islander	2.1

Sony Pictures Entertainment Product Quality Score by Gender

Female customers rated Sony Pictures Entertainment's Product Quality score 0.2 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sony Pictures Entertainment.

Male

3.7/5

Female

3.9/5

Sony Pictures Entertainment Product Quality Score by Ethnicity

Sony Pictures Entertainment's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Sony Pictures Entertainment.

Summary	Ethnicity	Score
Caucasian 4.6	Caucasian	4.6
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 2.1	Asian or Pacific Islander	2.1
Other 4	Other	4

Sony Pictures Entertainment Product Quality Score by Age

Sony Pictures Entertainment's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Sony Pictures Entertainment.

Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 3.6	26-30	3.6
31-35 3.5	31-35	3.5
36-40 3.9	36-40	3.9
41-45 2.5	41-45	2.5
46-50 3.9	46-50	3.9

Sony Pictures Entertainment Product Quality Score by Usage

Sony Pictures Entertainment's Product Quality score was rated the highest by customers who have used Sony Pictures Entertainment's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.1
1 to 2 Years	3.5
2 to 5 Years	3.1
5 to 10 Years	3.6
Over 10 Years	4.6

Sony Pictures Entertainment Product Quality Score by Industry

Sony Pictures Entertainment's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	2.9
Accounting	4.7
Arts and Entertainment	4.6

Sony Pictures Entertainment Product Quality vs. Competitors

Compared to its competitors, Sony Pictures Entertainment's Product Quality score is rated right above Paramount Pictures, and is preceded by Lionsgate.

COMPANY		Product Quality Score
	beIN MEDIA GROUP	3.9/5
	Lionsgate	3.9/5
	Sony Pictures Entertainment	3.8/5
	Paramount Pictures	3.8/5
	TEGNA	2.8/5
	ITV	N/A

Unlock Sony Pictures Entertainment Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Sony Pictures Entertainment Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sony Pictures Entertainment's Product Quality score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	The Walt Disney Company	4.1/5
	Rockstar Games	4.1/5
	ROBLOX	4/5
	Sony Pictures Entertainment	3.8/5
	Instagram	3.7/5

Unlock Sony Pictures Entertainment Product Quality vs. Companies in Media and Entertainment Data

Sign Up for Brand Profile PRO to get the full Sony Pictures Entertainment Product Quality vs. Companies in Media and Entertainment data and gain insights into your customers today.

Sony Pictures Entertainment Pricing

Sony Pictures Entertainment ROI & Value For Money

3.7/5

Sony Pictures Entertainment has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Sony Pictures Entertainment's overall ROI score rated by its users and customers.

Sony Pictures Entertainment Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Sony Pictures Entertainment.

Quick Insights into Sony Pictures Entertainment ROI

Sony Pictures Entertainment's ROI score was rated highest by African American/Black customers, and rated lowest by Asian or Pacific Islander customers.

Sign Up to unlock insights into how customers have ranked Sony Pictures Entertainment's ROI score.

Ranked Sony Pictures Entertainment ROI the Highest

African American/Black	5
Accounting	4.9
Over 10 Years	4.4

Ranked Sony Pictures Entertainment ROI the Lowest

Tech	2.7
41-45	2.6
Asian or Pacific Islander	2

Sony Pictures Entertainment ROI Score by Gender

Female customers rated Sony Pictures Entertainment's ROI score 0.3 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sony Pictures Entertainment.

Male

3.5/5

Female

3.8/5

Sony Pictures Entertainment ROI Score by Ethnicity

Sony Pictures Entertainment's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sony Pictures Entertainment.

Summary	Ethnicity	Score
Caucasian 4.4	Caucasian	4.4
African American/Black 5	African American/Black	5
Asian or Pacific Islander 2	Asian or Pacific Islander	2
Other 3.7	Other	3.7

Sony Pictures Entertainment ROI Score by Age

Sony Pictures Entertainment's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Sony Pictures Entertainment.

Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 3.4	26-30	3.4
31-35 3.2	31-35	3.2
36-40 3.4	36-40	3.4
41-45 2.6	41-45	2.6
46-50 3.7	46-50	3.7

Sony Pictures Entertainment ROI Score by Usage

Sony Pictures Entertainment's ROI score was rated the highest by customers who have used Sony Pictures Entertainment's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	2.8
1 to 2 Years	2.9
2 to 5 Years	3.1
5 to 10 Years	3.8
Over 10 Years	4.4

Sony Pictures Entertainment ROI Score by Industry

Sony Pictures Entertainment's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	2.7
Accounting	4.9
Arts and Entertainment	4.5

Sony Pictures Entertainment Pricing vs. Competitors

Compared to its competitors, Sony Pictures Entertainment's ROI score is rated right above Lionsgate, and is preceded by Paramount Pictures.

COMPANY		Pricing Score
	beIN MEDIA GROUP	4/5
	Paramount Pictures	3.8/5
	Sony Pictures Entertainment	3.7/5
	Lionsgate	3.6/5
	TEGNA	2.6/5
	ITV	N/A

Unlock Sony Pictures Entertainment ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Sony Pictures Entertainment ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sony Pictures Entertainment's ROI score is rated right above Instagram, and is preceded by The Walt Disney Company.

COMPANY		Pricing Score
	Spotify	4/5
	Nintendo	4/5
	Netflix	4/5
	Apple	4/5
	Rockstar Games	3.8/5
	ROBLOX	3.8/5
	The Walt Disney Company	3.7/5
	Sony Pictures Entertainment	3.7/5
	Instagram	3.5/5

Unlock Sony Pictures Entertainment ROI vs. Companies in Media and Entertainment Data

Sign Up for Brand Profile PRO to get the full Sony Pictures Entertainment ROI vs. Companies in Media and Entertainment data and gain insights into your customers today.

Sony Pictures Entertainment Customer Satisfaction (CSAT)

Sony Pictures Entertainment Customer Satisfaction (CSAT) Score

75 / 100

Sony Pictures Entertainment has an overall Customer Satisfaction score of 75 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	47%
Satisfied	28%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	2%
Very Dissatisfied	10%

Very Satisfied

47%

Satisfied

28%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Sony Pictures Entertainment Customer Satisfaction

Sony Pictures Entertainment's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.

Sign Up to unlock insights into how customers have ranked Sony Pictures Entertainment's Customer Satisfaction.

Ranked Sony Pictures Entertainment Customer Satisfaction the Highest

41-45	100%
5 to 10 Years	100%
Accounting	100%

Ranked Sony Pictures Entertainment Customer Satisfaction the Lowest

2 to 5 Years	50%
31-35	50%
Tech	50%

Sony Pictures Entertainment Customer Satisfaction Score by Gender

Female customers rated Sony Pictures Entertainment's Customer Satisfaction score 5 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sony Pictures Entertainment.

78 / 100

Male

	Very Satisfied	56%
	Satisfied	22%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	0%
	Very Dissatisfied	16%

83 / 100

Female

	Very Satisfied	83%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	0%

Sony Pictures Entertainment Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Sony Pictures Entertainment's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sony Pictures Entertainment.

100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Sony Pictures Entertainment's Customer Satisfaction (CSAT) score was rated 72% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sony Pictures Entertainment.

72 / 100

Very Satisfied	43%
Satisfied	29%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	28%

Very Satisfied

43%

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

28%

CSAT according to Other

Sony Pictures Entertainment's Customer Satisfaction (CSAT) score was rated 57% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Sony Pictures Entertainment.

57 / 100

Very Satisfied	57%
Satisfied	0%
Neither Satisfied nor Dissatisfied	29%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

57%

Satisfied

Neither Satisfied nor Dissatisfied

29%

Dissatisfied

Very Dissatisfied

14%

Sony Pictures Entertainment Customer Satisfaction Score by Age

Sony Pictures Entertainment's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Sony Pictures Entertainment.

100

Breakdown

Age

Score

18-25

75%

26-30

67%

31-35

50%

41-45

100%

46-50

100%

Sony Pictures Entertainment Customer Satisfaction Score by Usage

Sony Pictures Entertainment's Customer Satisfaction score was rated the highest by customers who have used Sony Pictures Entertainment's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

1 to 2 Years	67
2 to 5 Years	50
5 to 10 Years	100
Over 10 Years	89

Sony Pictures Entertainment Customer Satisfaction Score by Industry

Sony Pictures Entertainment's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Sony Pictures Entertainment Customer Satisfaction Score by Industry",
	"text": "Sony Pictures Entertainment's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Sony Pictures Entertainment's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Sony Pictures Entertainment's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Sony Pictures Entertainment's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	50
Accounting	100
Arts and Entertainment	100

Sony Pictures Entertainment Customer Satisfaction vs. Competitors

Compared to its competitors, Sony Pictures Entertainment's Customer Satisfaction score is rated right above Lionsgate, and is preceded by Paramount Pictures.

COMPANY		Customer Satisfaction (CSAT) Score
	Paramount Pictures	76%
	Sony Pictures Entertainment	75%
	Lionsgate	69%
	beIN MEDIA GROUP	60%
	TEGNA	38%
	ITV	0%

Unlock Sony Pictures Entertainment Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Sony Pictures Entertainment Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sony Pictures Entertainment's Customer Satisfaction score is rated right above ROBLOX, and is preceded by Rockstar Games.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	The Walt Disney Company	77%
	Rockstar Games	76%
	Sony Pictures Entertainment	75%
	ROBLOX	73%
	Instagram	61%

Unlock Sony Pictures Entertainment Customer Satisfaction vs. Companies in Media and Entertainment Data

Sign Up for Brand Profile PRO to get the full Sony Pictures Entertainment Customer Satisfaction vs. Companies in Media and Entertainment data and gain insights into your customers today.

Sony Pictures Entertainment Customer Service

3.6/5

Sony Pictures Entertainment has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Sony Pictures Entertainment's overall Customer Service score rated by its users and customers.

About Sony Pictures Entertainment's Customer Service

Address

Culver City, CA 90232

Website

http://www.sonypictures.com

Quick Insights into Sony Pictures Entertainment Customer Service

Sony Pictures Entertainment's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Asian or Pacific Islander customers.

Sign Up to unlock insights into how customers have ranked Sony Pictures Entertainment's Customer Service score.

Ranked Sony Pictures Entertainment Customer Service the Highest

Accounting	4.7
African American/Black	4.6
Over 10 Years	4.2

Ranked Sony Pictures Entertainment Customer Service the Lowest

Less than 1 Year	2.5
41-45	2
Asian or Pacific Islander	2

Sony Pictures Entertainment Customer Service Score by Gender

Female customers rated Sony Pictures Entertainment's Customer Service score 0.4 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sony Pictures Entertainment.

Male

3.3/5

Female

3.7/5

Sony Pictures Entertainment Customer Service Score by Ethnicity

Sony Pictures Entertainment's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sony Pictures Entertainment.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.4	Caucasian	4.4
African American/Black 4.6	African American/Black	4.6
Asian or Pacific Islander 2	Asian or Pacific Islander	2
Other 3.4	Other	3.4

Sony Pictures Entertainment Customer Service Score by Age

Sony Pictures Entertainment's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Sony Pictures Entertainment.

100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
26-30 3.4	26-30	3.4
31-35 3	31-35	3
36-40 3.1	36-40	3.1
41-45 2	41-45	2
46-50 3.5	46-50	3.5

Sony Pictures Entertainment Customer Service Score by Usage

Sony Pictures Entertainment's Customer Service score was rated the highest by customers who have used Sony Pictures Entertainment's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	2.5
1 to 2 Years	2.9
2 to 5 Years	3.1
5 to 10 Years	3.5
Over 10 Years	4.2

Sony Pictures Entertainment Customer Service Score by Industry

Sony Pictures Entertainment's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	2.7
Accounting	4.7
Arts and Entertainment	4.1

Sony Pictures Entertainment Customer Service vs. Competitors

Compared to its competitors, Sony Pictures Entertainment's Customer Service score is rated right above Paramount Pictures, and is preceded by beIN MEDIA GROUP.

COMPANY		Customer Service Score
	beIN MEDIA GROUP	4.1/5
	Sony Pictures Entertainment	3.6/5
	Paramount Pictures	3.6/5
	Lionsgate	3.3/5
	TEGNA	2.3/5
	ITV	N/A

Unlock Sony Pictures Entertainment Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Sony Pictures Entertainment Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sony Pictures Entertainment's Customer Service score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Customer Service Score
	Apple	4.2/5
	The Walt Disney Company	4.1/5
	Nintendo	4/5
	Netflix	4/5
	Spotify	4/5
	Rockstar Games	3.7/5
	ROBLOX	3.6/5
	Sony Pictures Entertainment	3.6/5
	Instagram	3.3/5

Unlock Sony Pictures Entertainment Customer Service vs. Companies in Media and Entertainment Data

Sign Up for Brand Profile PRO to get the full Sony Pictures Entertainment Customer Service vs. Companies in Media and Entertainment data and gain insights into your customers today.

Sony Pictures Entertainment as an Employer

3.0/5

Sony Pictures Entertainment has a 3.0/5 stars for its overall company culture rated by their employees

top

40%

CEO of Sony Pictures Entertainment

Tony Vinciquerra

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Sony Pictures Entertainment scored a 21 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Sony Pictures Entertainment would recommend the brand to a friend. ENPS measures how likely Sony Pictures Entertainment employees would recommend working at Sony Pictures Entertainment to a friend.

Net Promoter Score

NPS Score

49%	Promoters
23%	Passive
28%	Detractors

Employee Net Promoter Score

eNPS Score

42%	Promoters
22%	Passive
36%	Detractors

Global Ranking Snapshot

Sony Pictures Entertainment is ranked #147 in the Global Top 100 Brands. It ranks just behind Sysco and just ahead of Western Union.

RANK			INDUSTRY
145	Goldman Sachs	David M. Solomon	Banking and Financial Services
146	Sysco	Kevin Hourican	Food and Beverages
147	Sony Pictures Entertainment	Tony Vinciquerra	Media and Entertainment
148	Western Union	Devin McGranahan	Banking and Financial Services
149	Intuit	Sasan Goodarzi	SaaS
150	UPS	Carol B. Tomé	Automotive and Transportation
151	Kroger	Rodney McMullen	Retail

Media and Entertainment Ranking Snapshot

Sony Pictures Entertainment is ranked #26 in the Media and Entertainment Industry. It ranks just behind Pixar Animation Studios and just ahead of Activision.

RANK		Location
24	Bloomberg	New York City, NY
25	Pixar Animation Studios
26	Sony Pictures Entertainment	Culver City, CA
27	Activision	Santa Monica, CA
28	Universal Studios	Universal City, CA
29	Sony	San Mateo, CA
30	Grammarly	California City, CA