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PlayStation is

Ranked

#31

Global Top 100 Brands

Brand Page

PlayStation

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PlayStation

Rate this Brand

PlayStation is ranked #8 in Top Brands for Gen Z
Awards & Recognition

About PlayStation's Brand

We share a common passion to create and provide best-in-class entertainment experiences to users. Take your career to the next level with PlayStation! PlayStation’s brand is ranked #31 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of PlayStation. When compared to other organizations within the Media and Entertainment industry, PlayStation is ranked #9. Among its major competitors, PlayStation is ranked in 4th place for NPS while Nintendo is 1st, and Sega is 2nd.Their current market cap is $133.68B

Brand at a Glance

88%

Customer Loyalty

3.7/5

Product Quality

3.5/5

Pricing

3.3/5

Customer Service

PlayStation CMO

Eric Lempel

PlayStation Ranking

PlayStation NPS

PlayStation's Net Promoter Score (NPS) is a 31 with 58% Promoters, 15% Passives, and 27% Detractors. Net Promoter Score tracks whether PlayStation's customers would recommend using the product based on a scale of -100 to 100.

PlayStation Overall NPS

NPS

58%	Promoters
15%	Passives
27%	Detractors

PlayStation NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 33	Jan 2025	33
Feb 2025 31	Feb 2025	31
Mar 2025 31	Mar 2025	31
Apr 2025 31	Apr 2025	31
May 2025 31	May 2025	31
Jun 2025 31	Jun 2025	31
Jul 2025 31	Jul 2025	31
Aug 2025 31	Aug 2025	31
Sep 2025 31	Sep 2025	31
Oct 2025 31	Oct 2025	31
Dec 2025 31	Dec 2025	31
Jan 2026 31	Jan 2026	31

How Other Brands Compare

PlayStation is ranked #4 for NPS among its competitors. Nintendo and Sega come in first and second, with Oculus VR coming in at third. Among those competitors, it is the lowest valued company.

	PlayStation	Nintendo	Oculus VR	Sega
Global Ranking	#31	#17	#964	#-
NPS	31	55	33	37
Valuation Updated every 24 hours for public companies	$133.68B	$85.71B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

PlayStation NPS by Gender

Male customers rated PlayStation's NPS 15 points higher than Female customers.

Male

PlayStation's NPS was rated 22 by Male customers on Comparably.

55%

Promoters

12%

Passives

33%

Detractors

Female

PlayStation's NPS was rated 7 by Female customers on Comparably.

46%

Promoters

15%

Passives

39%

Detractors

PlayStation NPS by Ethnicity

PlayStation's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Hispanic or Latino 33	Hispanic or Latino	33
African American/Black 19	African American/Black	19
Asian or Pacific Islander 29	Asian or Pacific Islander	29
Native American 0	Native American	0
Other -5	Other	-5

PlayStation NPS by Age

PlayStation's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

61%

16%

23%

26-30

57%

12%

31%

31-35

44%

10%

46%

36-40

42%

50%

41-45

41%

11%

48%

46-50

35%

59%

51-55

29%

71%

56-60

45%

19%

36%

61-65

25%

75%

66+

33%

67%

PlayStation NPS by Usage

PlayStation's NPS was rated the highest by customers who have used PlayStation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 4	Less than 1 Year	4
1 to 2 Years 7	1 to 2 Years	7
2 to 5 Years 6	2 to 5 Years	6
5 to 10 Years 37	5 to 10 Years	37
Over 10 Years 20	Over 10 Years	20

PlayStation NPS vs. Competitors

Compared to its competitors, PlayStation's NPS is rated right below Oculus VR.

COMPANY		NPS Score
	Nintendo	55
	Sega	37
	Oculus VR	33
	PlayStation	31

PlayStation NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, PlayStation's NPS is rated right above Instagram, and is preceded by Rockstar Games.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Netflix	43
	The Walt Disney Company	38
	ROBLOX	38
	Rockstar Games	38
	PlayStation	31
	Instagram	21

PlayStation Customer Reviews

Out of the 100 PlayStation customer reviews 71 were positive and 29 were constructive. PlayStation customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

PlayStation Customer Loyalty

88%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

88% of PlayStation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

88%

12%

PlayStation Customer Loyalty Score by Gender

Male customers rated PlayStation's Customer Loyalty score 1% higher than Female customers.

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Male

90%

Yes

Female

89%

Yes

PlayStation Customer Loyalty Score by Ethnicity

PlayStation's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PlayStation.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

PlayStation Customer Loyalty Score by Age

PlayStation's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PlayStation.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 93%	18-25	93%
26-30 90%	26-30	90%
31-35 87%	31-35	87%
36-40 85%	36-40	85%
41-45 88%	41-45	88%
46-50 89%	46-50	89%
51-55 87%	51-55	87%
56-60 75%	56-60	75%
61-65 78%	61-65	78%
66+ 85%	66+	85%

PlayStation Customer Loyalty Score by Usage

PlayStation's Customer Loyalty score was rated the highest by customers who have used PlayStation's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	62%
1 to 2 Years	87%
2 to 5 Years	84%
5 to 10 Years	92%
Over 10 Years	94%

PlayStation Customer Loyalty Score by Industry

PlayStation's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Manufacturing and Machinery industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	87%
Accounting	87%
Aerospace and Aviation	83%
Fashion and Beauty	82%
Architecture and Planning	92%
Arts and Entertainment	90%
Automotive and Transportation	90%
Banking and Financial Services	100%
Business and Consumer Services	89%
Business Supplies and Equipment	100%
Chemicals	100%
Computer Hardware	100%
Construction	80%
Consumer Services	100%
Education	86%
Government and Public Policy	85%
Healthcare, Hospitals and Medicine	91%
Hospitality	90%
Manufacturing and Machinery	70%
Marketing, Advertising and Research	95%
Media and Entertainment	100%
Military and Defense	100%
Non-Profit	100%
Energy and Manufacturing	100%
Professional Services	100%
Real Estate	100%
Retail	78%
Security and Investigations	82%
Warehousing	100%

PlayStation Customer Loyalty vs. Competitors

Compared to its competitors, PlayStation's Customer Loyalty score is rated right above Oculus VR, and is preceded by Nintendo.

COMPANY		Customer Loyalty Score
	Nintendo	89%
	PlayStation	88%
	Oculus VR	87%
	Sega	75%

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, PlayStation's Customer Loyalty score is rated right above Netflix, and is preceded by Nintendo.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	PlayStation	88%
	Netflix	87%
	Spotify	87%
	Apple	86%
	Instagram	84%
	Rockstar Games	84%
	The Walt Disney Company	83%

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PlayStation Product Quality

3.7/5

PlayStation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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PlayStation Product Information

PlayStation’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Media and Entertainment industry rated PlayStation's product the highest. Reviewers from the Arts and Entertainment industry rated PlayStation the lowest at 4.

Website: http://www.us.playstation.com/

Company Size: 1,001-5,000 Employees

Industry

Arts and Entertainment

Sports & Entertainment

Quick Insights into PlayStation Product Quality

PlayStation's Product Quality score was rated highest by customers from the Media and Entertainment industry, and rated lowest by customers ages 51-55.

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Ranked PlayStation Product Quality the Highest

Media and Entertainment	4.8
56-60	4.2
5 to 10 Years	3.9

Ranked PlayStation Product Quality the Lowest

Native American	3
Retail	2.4
51-55	1.8

PlayStation Product Quality Score by Gender

PlayStation's Product Quality score was rated 3.5 by both Female and Male customers on Comparably.

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Male

3.5/5

Female

3.5/5

PlayStation Product Quality Score by Ethnicity

PlayStation's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Native American 3	Native American	3
Other 3.1	Other	3.1

PlayStation Product Quality Score by Age

PlayStation's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 3.6	26-30	3.6
31-35 3.1	31-35	3.1
36-40 3.1	36-40	3.1
41-45 2.7	41-45	2.7
46-50 2.2	46-50	2.2
51-55 1.8	51-55	1.8
56-60 4.2	56-60	4.2
61-65 2.5	61-65	2.5
66+ 2.5	66+	2.5

PlayStation Product Quality Score by Usage

PlayStation's Product Quality score was rated the highest by customers who have used PlayStation's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3
2 to 5 Years	3.6
5 to 10 Years	3.9
Over 10 Years	3.4

PlayStation Product Quality Score by Industry

PlayStation's Product Quality score was rated the highest by Media and Entertainment industry customers, and the lowest by Retail industry customers.

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Tech	3.6
Accounting	3.5
Aerospace and Aviation	3.4
Fashion and Beauty	4.1
Architecture and Planning	3.1
Arts and Entertainment	4
Automotive and Transportation	2.9
Banking and Financial Services	4
Business and Consumer Services	4.1
Business Supplies and Equipment	3.6
Chemicals	4.6
Computer Hardware	3.9
Construction	2.7
Consumer Services	2.4
Education	2.8
Government and Public Policy	3.1
Healthcare, Hospitals and Medicine	3
Hospitality	3.5
Manufacturing and Machinery	3.1
Marketing, Advertising and Research	4.5
Media and Entertainment	4.8
Military and Defense	2.6
Non-Profit	3.9
Energy and Manufacturing	2.6
Professional Services	3.8
Real Estate	4.1
Retail	2.4
Security and Investigations	3.2
Warehousing	3

PlayStation Product Quality vs. Competitors

Compared to its competitors, PlayStation's Product Quality score is rated right below Oculus VR.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Sega	4.3/5
	Oculus VR	4.2/5
	PlayStation	3.7/5

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, PlayStation's Product Quality score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	The Walt Disney Company	4.1/5
	Rockstar Games	4.1/5
	ROBLOX	4/5
	PlayStation	3.7/5
	Instagram	3.7/5

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PlayStation Pricing

PlayStation ROI & Value For Money

3.5/5

PlayStation has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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PlayStation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Media and Entertainment industry. The users from the Energy and Manufacturing industry think that they had the lowest ROI from PlayStation.

Quick Insights into PlayStation ROI

PlayStation's ROI score was rated highest by customers from the Media and Entertainment industry, and rated lowest by customers from the Energy and Manufacturing industry.

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Ranked PlayStation ROI the Highest

Media and Entertainment	4.6
18-25	3.6
Asian or Pacific Islander	3.6

Ranked PlayStation ROI the Lowest

Native American	2.6
51-55	1.8
Energy and Manufacturing	1.6

PlayStation ROI Score by Gender

PlayStation's ROI score was rated 3.2 by both Female and Male customers on Comparably.

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Male

3.2/5

Female

3.2/5

PlayStation ROI Score by Ethnicity

PlayStation's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Hispanic or Latino 3.5	Hispanic or Latino	3.5
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Native American 2.6	Native American	2.6
Other 2.8	Other	2.8

PlayStation ROI Score by Age

PlayStation's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 3.4	26-30	3.4
31-35 2.8	31-35	2.8
36-40 3	36-40	3
41-45 2.6	41-45	2.6
46-50 1.9	46-50	1.9
51-55 1.8	51-55	1.8
56-60 3.2	56-60	3.2
61-65 2.1	61-65	2.1
66+ 3.1	66+	3.1

PlayStation ROI Score by Usage

PlayStation's ROI score was rated the highest by customers who have used PlayStation's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.2
1 to 2 Years	2.7
2 to 5 Years	3.3
5 to 10 Years	3.5
Over 10 Years	3.2

PlayStation ROI Score by Industry

PlayStation's ROI score was rated the highest by Media and Entertainment industry customers, and the lowest by Energy and Manufacturing industry customers.

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Tech	3.3
Accounting	3.5
Aerospace and Aviation	3.1
Fashion and Beauty	3.3
Architecture and Planning	3.4
Arts and Entertainment	3.6
Automotive and Transportation	3.1
Banking and Financial Services	3.6
Business and Consumer Services	3.7
Business Supplies and Equipment	3.5
Chemicals	4.5
Computer Hardware	3.9
Construction	2.2
Consumer Services	2.2
Education	2.8
Government and Public Policy	2.9
Healthcare, Hospitals and Medicine	2.6
Hospitality	2.8
Manufacturing and Machinery	2.5
Marketing, Advertising and Research	4.1
Media and Entertainment	4.6
Military and Defense	2.1
Non-Profit	3.4
Energy and Manufacturing	1.6
Professional Services	3.5
Real Estate	4.1
Retail	2.7
Security and Investigations	3.3
Warehousing	3

PlayStation Pricing vs. Competitors

Compared to its competitors, PlayStation's ROI score is rated right below Sega.

COMPANY		Pricing Score
	Nintendo	4/5
	Oculus VR	4/5
	Sega	4/5
	PlayStation	3.5/5

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, PlayStation's ROI score is rated right above Instagram, and is preceded by The Walt Disney Company.

COMPANY		Pricing Score
	Spotify	4/5
	Nintendo	4/5
	Netflix	4/5
	Apple	4/5
	Rockstar Games	3.8/5
	ROBLOX	3.8/5
	The Walt Disney Company	3.7/5
	PlayStation	3.5/5
	Instagram	3.5/5

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PlayStation Customer Satisfaction (CSAT)

PlayStation Customer Satisfaction (CSAT) Score

69 / 100

PlayStation has an overall Customer Satisfaction score of 69 rated by its users and customers.

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Very Satisfied	43%
Satisfied	26%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	5%
Very Dissatisfied	18%

Very Satisfied

43%

Satisfied

26%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

18%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into PlayStation Customer Satisfaction

PlayStation's Customer Satisfaction score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Energy and Manufacturing industry.

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Ranked PlayStation Customer Satisfaction the Highest

Marketing, Advertising and Research	88%
56-60	75%
Asian or Pacific Islander	68%

Ranked PlayStation Customer Satisfaction the Lowest

Less than 1 Year	46%
46-50	22%
Energy and Manufacturing	0%

PlayStation Customer Satisfaction Score by Gender

Female customers rated PlayStation's Customer Satisfaction score 4 points higher than Male customers.

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59 / 100

Male

	Very Satisfied	37%
	Satisfied	22%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	4%
	Very Dissatisfied	28%

63 / 100

Female

	Very Satisfied	43%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	5%
	Very Dissatisfied	23%

PlayStation Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

PlayStation's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.

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57 / 100

Very Satisfied	35%
Satisfied	22%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	5%
Very Dissatisfied	33%

Very Satisfied

35%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

CSAT according to Hispanic or Latino

PlayStation's Customer Satisfaction (CSAT) score was rated 62% according to Hispanic or Latino users and customers.

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62 / 100

Very Satisfied	45%
Satisfied	17%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	9%
Very Dissatisfied	19%

Very Satisfied

45%

Satisfied

17%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

19%

CSAT according to African American/Black

PlayStation's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.

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60 / 100

Very Satisfied	40%
Satisfied	20%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	26%

Very Satisfied

40%

Satisfied

20%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

26%

CSAT according to Asian or Pacific Islander

PlayStation's Customer Satisfaction (CSAT) score was rated 68% according to Asian or Pacific Islander users and customers.

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68 / 100

Very Satisfied	43%
Satisfied	25%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	4%
Very Dissatisfied	15%

Very Satisfied

43%

Satisfied

25%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

15%

CSAT according to Native American

PlayStation's Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.

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50 / 100

Very Satisfied	40%
Satisfied	10%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	30%

Very Satisfied

40%

Satisfied

10%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

30%

CSAT according to Other

PlayStation's Customer Satisfaction (CSAT) score was rated 54% according to Other users and customers.

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54 / 100

Very Satisfied	33%
Satisfied	21%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	6%
Very Dissatisfied	33%

Very Satisfied

33%

Satisfied

21%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

PlayStation Customer Satisfaction Score by Age

PlayStation's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

68%

26-30

63%

31-35

58%

36-40

48%

41-45

42%

46-50

22%

51-55

33%

56-60

75%

66+

34%

PlayStation Customer Satisfaction Score by Usage

PlayStation's Customer Satisfaction score was rated the highest by customers who have used PlayStation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	46
1 to 2 Years	53
2 to 5 Years	62
5 to 10 Years	63
Over 10 Years	59

PlayStation Customer Satisfaction Score by Industry

PlayStation's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Energy and Manufacturing industry customers.

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			"groupId": 104,
			"score": 62,
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			"text": "PlayStation's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 55,
			"stars": 0,
			"csatScore": 55,
			"text": "PlayStation's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 55
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "PlayStation's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 71,
			"stars": 0,
			"csatScore": 71,
			"text": "PlayStation's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 71
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "PlayStation's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 78,
			"stars": 0,
			"csatScore": 78,
			"text": "PlayStation's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 78
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 84,
			"stars": 0,
			"csatScore": 84,
			"text": "PlayStation's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 84
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 84,
			"stars": 0,
			"csatScore": 84,
			"text": "PlayStation's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 84
		},
		{
			"label": "Computer Hardware",
			"groupId": 509,
			"score": 63,
			"stars": 0,
			"csatScore": 63,
			"text": "PlayStation's Customer Satisfaction score is  rated by Computer Hardware customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 63
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 26,
			"stars": 0,
			"csatScore": 26,
			"text": "PlayStation's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 26
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "PlayStation's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 27,
			"stars": 0,
			"csatScore": 27,
			"text": "PlayStation's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 27
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "PlayStation's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 53,
			"stars": 0,
			"csatScore": 53,
			"text": "PlayStation's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 53
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "PlayStation's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 88,
			"stars": 0,
			"csatScore": 88,
			"text": "PlayStation's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 88
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "PlayStation's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "PlayStation's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "PlayStation's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "PlayStation's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Warehousing",
			"groupId": 570,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "PlayStation's Customer Satisfaction score is  rated by Warehousing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		}
	]
}

Tech	62
Accounting	67
Aerospace and Aviation	55
Architecture and Planning	60
Arts and Entertainment	71
Automotive and Transportation	34
Banking and Financial Services	78
Business and Consumer Services	84
Business Supplies and Equipment	84
Computer Hardware	63
Construction	26
Consumer Services	40
Education	27
Government and Public Policy	33
Healthcare, Hospitals and Medicine	53
Hospitality	80
Marketing, Advertising and Research	88
Military and Defense	50
Energy and Manufacturing	0
Real Estate	67
Retail	50
Warehousing	50

PlayStation Customer Satisfaction vs. Competitors

Compared to its competitors, PlayStation's Customer Satisfaction score is rated right below Sega.

COMPANY		Customer Satisfaction (CSAT) Score
	Oculus VR	93%
	Nintendo	88%
	Sega	84%
	PlayStation	69%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, PlayStation's Customer Satisfaction score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	The Walt Disney Company	77%
	Rockstar Games	76%
	ROBLOX	73%
	PlayStation	69%
	Instagram	61%

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PlayStation Customer Service

3.3/5

PlayStation has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About PlayStation's Customer Service

Address

2207 Bridgepointe Parkway, San Mateo, CA 94404

Website

http://www.us.playstation.com/

PlayStation's Social Links

Quick Insights into PlayStation Customer Service

PlayStation's Customer Service score was rated highest by customers from the Non-Profit industry, and rated lowest by customers from the Energy and Manufacturing industry.

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Ranked PlayStation Customer Service the Highest

Non-Profit	4
18-25	3.4
Asian or Pacific Islander	3.4

Ranked PlayStation Customer Service the Lowest

Other	2.6
61-65	1.5
Energy and Manufacturing	1.5

PlayStation Customer Service Score by Gender

Female customers rated PlayStation's Customer Service score 0.1 stars higher than Male customers.

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Male

3/5

Female

3.1/5

PlayStation Customer Service Score by Ethnicity

PlayStation's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.8	Caucasian	2.8
Hispanic or Latino 3.2	Hispanic or Latino	3.2
African American/Black 3	African American/Black	3
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Native American 2.6	Native American	2.6
Other 2.6	Other	2.6

PlayStation Customer Service Score by Age

PlayStation's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3.4	18-25	3.4
26-30 3.3	26-30	3.3
31-35 2.7	31-35	2.7
36-40 2.5	36-40	2.5
41-45 2.5	41-45	2.5
46-50 1.8	46-50	1.8
51-55 1.8	51-55	1.8
56-60 3.1	56-60	3.1
61-65 1.5	61-65	1.5
66+ 2.6	66+	2.6

PlayStation Customer Service Score by Usage

PlayStation's Customer Service score was rated the highest by customers who have used PlayStation's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	2.9
1 to 2 Years	2.7
2 to 5 Years	3.1
5 to 10 Years	3.3
Over 10 Years	3

PlayStation Customer Service Score by Industry

PlayStation's Customer Service score was rated the highest by Non-Profit industry customers, and the lowest by Energy and Manufacturing industry customers.

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Tech	3.2
Accounting	3.4
Aerospace and Aviation	3.1
Fashion and Beauty	3.4
Architecture and Planning	3.2
Arts and Entertainment	3.6
Automotive and Transportation	2.6
Banking and Financial Services	3.1
Business and Consumer Services	3.3
Business Supplies and Equipment	3.1
Chemicals	3.8
Computer Hardware	3.2
Construction	1.9
Consumer Services	2.5
Education	2.4
Government and Public Policy	2.3
Healthcare, Hospitals and Medicine	2.4
Hospitality	2.4
Manufacturing and Machinery	2.1
Marketing, Advertising and Research	3.7
Media and Entertainment	3.9
Military and Defense	2.2
Non-Profit	4
Energy and Manufacturing	1.5
Professional Services	3.8
Real Estate	3.3
Retail	2
Security and Investigations	3
Warehousing	3.7

PlayStation Customer Service vs. Competitors

Compared to its competitors, PlayStation's Customer Service score is rated right below Oculus VR.

COMPANY		Customer Service Score
	Nintendo	4/5
	Sega	4/5
	Oculus VR	3.9/5
	PlayStation	3.3/5

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, PlayStation's Customer Service score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Customer Service Score
	Apple	4.2/5
	The Walt Disney Company	4.1/5
	Nintendo	4/5
	Netflix	4/5
	Spotify	4/5
	Rockstar Games	3.7/5
	ROBLOX	3.6/5
	PlayStation	3.3/5
	Instagram	3.3/5

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PlayStation as an Employer

3.7/5

PlayStation has a 3.7/5 stars for its overall company culture rated by their employees

top

40%

CEO of PlayStation

Jim Ryan

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

PlayStation scored a 31 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of PlayStation would recommend the brand to a friend. ENPS measures how likely PlayStation employees would recommend working at PlayStation to a friend.

Net Promoter Score

NPS Score

58%	Promoters
15%	Passive
27%	Detractors

Employee Net Promoter Score

eNPS Score

44%	Promoters
19%	Passive
37%	Detractors

Global Ranking Snapshot

PlayStation is ranked #31 in the Global Top 100 Brands. It ranks just behind Uniqlo and just ahead of Tesla.

RANK			INDUSTRY
29	LinkedIn	Ryan Roslansky	Tech
30	Uniqlo	Tadashi Yanai	Fashion and Beauty
31	PlayStation	Jim Ryan	Media and Entertainment
32	Tesla	Elon Musk	Automotive and Transportation
33	Starbucks	Howard Schultz	Travel and Hospitality
34	NVIDIA	Jensen Huang	Tech
35	Slack	Stewart Butterfield	Tech

Media and Entertainment Ranking Snapshot

PlayStation is ranked #9 in the Media and Entertainment Industry. It ranks just behind Rockstar Games and just ahead of Rooster Teeth.

RANK		Location
7	Instagram	Menlo Park, CA
8	Rockstar Games	New York City, NY
9	PlayStation	San Mateo, CA
10	Rooster Teeth	Austin, TX
11	National Geographic	Washington, DC
12	HBO	New York City, NY
13	Bungie	Bellevue, WA

PlayStation is ranked #8 in Top Brands for Gen ZAwards & Recognition

Awards & Recognition

About PlayStation's Brand

Brand at a Glance

Eric Lempel

PlayStation Ranking

PlayStation NPS

PlayStation Overall NPS

PlayStation NPS Trend

How Other Brands Compare

What is NPS

PlayStation NPS by Gender

Male

Female

PlayStation NPS by Ethnicity

PlayStation NPS by Age

PlayStation NPS by Usage

PlayStation NPS vs. Competitors

PlayStation NPS vs Companies in Media and Entertainment

PlayStation Customer Reviews

PlayStation Customer Loyalty

PlayStation Customer Loyalty Score by Gender

PlayStation Customer Loyalty Score by Ethnicity

PlayStation Customer Loyalty Score by Age

PlayStation Customer Loyalty Score by Usage

PlayStation Customer Loyalty Score by Industry

PlayStation Customer Loyalty vs. Competitors

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Customer Loyalty for Other Media and Entertainment Brands

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PlayStation Product Quality

PlayStation Product Information

Industry

Quick Insights into PlayStation Product Quality

Ranked PlayStation Product Quality the Highest

Ranked PlayStation Product Quality the Lowest

PlayStation Product Quality Score by Gender

Male

Female

PlayStation Product Quality Score by Ethnicity

PlayStation Product Quality Score by Age

PlayStation Product Quality Score by Usage

PlayStation Product Quality Score by Industry

PlayStation Product Quality vs. Competitors

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Product Quality for Other Media and Entertainment Brands

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PlayStation Pricing

PlayStation ROI & Value For Money

PlayStation Pricing Plans

Quick Insights into PlayStation ROI

Ranked PlayStation ROI the Highest

Ranked PlayStation ROI the Lowest

PlayStation ROI Score by Gender

Male

Female

PlayStation ROI Score by Ethnicity

PlayStation ROI Score by Age

PlayStation ROI Score by Usage

PlayStation ROI Score by Industry

PlayStation Pricing vs. Competitors

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ROI for Other Media and Entertainment Brands

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PlayStation Customer Satisfaction (CSAT)

PlayStation Customer Satisfaction (CSAT) Score

What is Customer Satisfaction (CSAT) Score

Quick Insights into PlayStation Customer Satisfaction

Ranked PlayStation Customer Satisfaction the Highest

Ranked PlayStation Customer Satisfaction the Lowest

PlayStation Customer Satisfaction Score by Gender

PlayStation Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

CSAT according to Hispanic or Latino

CSAT according to African American/Black

CSAT according to Asian or Pacific Islander

CSAT according to Native American

CSAT according to Other

PlayStation Customer Satisfaction Score by Age

PlayStation Customer Satisfaction Score by Usage

PlayStation is ranked #8 in Top Brands for Gen Z
Awards & Recognition