38
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
ROBLOX is ranked #11 in Top Brands for Gen ZAwards & Recognition
ROBLOX is ranked #11 in Top Brands for Gen Z
Awards & Recognition
About ROBLOX's Brand
Roblox is a platform where people come together virtually to share experiences. Every day, tens of millions of people from around the world come to Roblox to play, learn, work, and socialize in immersive digital experiences all built by a global community of creators. ROBLOX’s brand is ranked #14 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of ROBLOX. When compared to other organizations within the Media and Entertainment industry, ROBLOX is ranked #5. Among its major competitors, ROBLOX is ranked in 1st place for NPS while Activision Blizzard is 2nd, and Zynga is 3rd. Overall, ROBLOX has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $2.50B
Brand at a Glance
89%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
ROBLOX CMO
Barbara Messing
As Chief Marketing & People Experience Officer, Barbara Messing leads all aspects of marketing, communications, and employee experience operations at Roblox. She is responsible for overseeing the development of the company’s global brand strategy to drive innovation and continued growth and establish Roblox as one of the most beloved brands in the world among kids and teens. Prior to Roblox, Barbara spent the last two decades serving in a number of leadership roles, including Senior Vice President and Chief Marketing Officer at Walmart U.S. and TripAdvisor. She currently serves on the Board of Directors for Overstock.com and Diamond Resorts, Inc. Barbara holds a JD from Stanford Law School and a BA from Northwestern University.
ROBLOX Ranking
- #14 / 100 in Global Best Brands
- #11 in Top Brands for Gen Z
- #5 in Media and Entertainment
- #1 / 3 of its competitors
ROBLOX NPS
ROBLOX's Net Promoter Score (NPS) is a 38 with 63% Promoters, 12% Passives, and 25% Detractors. Net Promoter Score tracks whether ROBLOX's customers would recommend using the product based on a scale of -100 to 100.
ROBLOX Overall NPS
| 63% | Promoters |
|---|---|
| 12% | Passives |
| 25% | Detractors |
ROBLOX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2025 39 | Mar 2025 | 39 |
Apr 2025 39 | Apr 2025 | 39 |
May 2025 39 | May 2025 | 39 |
Jun 2025 39 | Jun 2025 | 39 |
Jul 2025 39 | Jul 2025 | 39 |
Aug 2025 39 | Aug 2025 | 39 |
Sep 2025 39 | Sep 2025 | 39 |
Oct 2025 39 | Oct 2025 | 39 |
Nov 2025 39 | Nov 2025 | 39 |
Dec 2025 39 | Dec 2025 | 39 |
Jan 2026 39 | Jan 2026 | 39 |
Feb 2026 39 | Feb 2026 | 39 |
How Other Brands Compare
ROBLOX is ranked first for NPS among its competitors. Activision Blizzard and Zynga come in second and third. Among those competitors, it is the third most valued company behind Activision Blizzard.
 ROBLOX |  Activision Blizzard |  Zynga | |
| Global Ranking | #14 | #527 | #- |
| NPS | 38 | -13 | -18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $2.50B | $74.97B | $13.14B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ROBLOX NPS by Gender
Male customers rated ROBLOX's NPS 12 points higher than Female customers.
Male
40
ROBLOX's NPS was rated 40 by Male customers on Comparably.
65%
Promoters
10%
Passives
25%
Detractors
Female
28
ROBLOX's NPS was rated 28 by Female customers on Comparably.
60%
Promoters
8%
Passives
32%
Detractors
ROBLOX NPS by Ethnicity
ROBLOX's NPS was rated the highest by Native American customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 18 | Caucasian | 18 |
Hispanic or Latino 23 | Hispanic or Latino | 23 |
African American/Black 29 | African American/Black | 29 |
Asian or Pacific Islander 44 | Asian or Pacific Islander | 44 |
Native American 64 | Native American | 64 |
Other 34 | Other | 34 |
ROBLOX NPS by Age
ROBLOX's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
ROBLOX NPS by Usage
ROBLOX's NPS was rated the highest by customers who have used ROBLOX's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 15 | Less than 1 Year | 15 |
1 to 2 Years 32 | 1 to 2 Years | 32 |
2 to 5 Years 56 | 2 to 5 Years | 56 |
5 to 10 Years 24 | 5 to 10 Years | 24 |
Over 10 Years 43 | Over 10 Years | 43 |
ROBLOX NPS vs. Competitors
Compared to its competitors, ROBLOX's NPS is rated right above Activision Blizzard.
| COMPANY | NPS Score | |
|---|---|---|
| ROBLOX | 38 |
| Activision Blizzard | -13 |
| Zynga | -18 |
ROBLOX NPS vs Companies in Media and Entertainment
In the Media and Entertainment industry, ROBLOX's NPS is rated right above The Walt Disney Company, and is preceded by Netflix.
| COMPANY | NPS Score | |
|---|---|---|
 | Nintendo | 55 |
 | Spotify | 49 |
 | Apple | 48 |
 | Netflix | 43 |
| ROBLOX | 38 |
 | The Walt Disney Company | 38 |
 | Rockstar Games | 38 |
 | 21 | |
ROBLOX Customer Reviews
Out of the 56 ROBLOX customer reviews 41 were positive and 15 were constructive. ROBLOX customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
ROBLOX Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of ROBLOX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ROBLOX Customer Loyalty Score by Gender
Male customers rated ROBLOX's Customer Loyalty score 6% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ROBLOX.
Male
94%
Yes
Female
88%
Yes
ROBLOX Customer Loyalty Score by Ethnicity
ROBLOX's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ROBLOX.
96
out of 100
Caucasian
92
out of 100
Hispanic or Latino
89
out of 100
African American/Black
87
out of 100
Asian or Pacific Islander
89
out of 100
Native American
89
out of 100
Other
ROBLOX Customer Loyalty Score by Age
ROBLOX's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ROBLOX.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 93% | 18-25 | 93% |
26-30 92% | 26-30 | 92% |
31-35 91% | 31-35 | 91% |
36-40 85% | 36-40 | 85% |
41-45 100% | 41-45 | 100% |
46-50 73% | 46-50 | 73% |
51-55 89% | 51-55 | 89% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
66+ 77% | 66+ | 77% |
ROBLOX Customer Loyalty Score by Usage
ROBLOX's Customer Loyalty score was rated the highest by customers who have used ROBLOX's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ROBLOX Customer Loyalty Score by Industry
ROBLOX's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Military and Defense industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ROBLOX Customer Loyalty vs. Competitors
Compared to its competitors, ROBLOX's Customer Loyalty score is rated right above Activision Blizzard.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ROBLOX | 89% |
| Activision Blizzard | 70% |
| Zynga | 69% |
Unlock ROBLOX Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ROBLOX Customer Loyalty vs. Competitors data and gain insights into your customers today.
Customer Loyalty for Other Media and Entertainment Brands
In the Media and Entertainment industry, ROBLOX's Customer Loyalty score is rated right above Nintendo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ROBLOX | 89% |
| Nintendo | 89% |
| Netflix | 87% |
| Spotify | 87% |
| Apple | 86% |
| 84% | |
| Rockstar Games | 84% |
| The Walt Disney Company | 83% |
Unlock ROBLOX Customer Loyalty vs. Companies in Media and Entertainment Data
VS
Sign Up for Brand Profile PRO to get the full ROBLOX Customer Loyalty vs. Companies in Media and Entertainment data and gain insights into your customers today.
ROBLOX Product Quality
4/5
ROBLOX has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ROBLOX's overall Product Quality score rated by its users and customers.
ROBLOX Product Information
ROBLOX’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated ROBLOX's product the highest. Reviewers from the Architecture and Planning industry rated ROBLOX the lowest at 4.
- Website
- https://www.roblox.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Gaming
Mobile App
Social
Quick Insights into ROBLOX Product Quality
ROBLOX's Product Quality score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Business and Consumer Services industry.
Sign Up to unlock insights into how customers have ranked ROBLOX's Product Quality.
Ranked ROBLOX Product Quality the Highest
Ranked ROBLOX Product Quality the Lowest
ROBLOX Product Quality Score by Gender
Male customers rated ROBLOX's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ROBLOX.
Male
3.9/5
Female
3.8/5
ROBLOX Product Quality Score by Ethnicity
ROBLOX's Product Quality score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ROBLOX.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 4.1 | Native American | 4.1 |
Other 3.9 | Other | 3.9 |
ROBLOX Product Quality Score by Age
ROBLOX's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ROBLOX.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2.9 | 51-55 | 2.9 |
56-60 2.6 | 56-60 | 2.6 |
61-65 3.5 | 61-65 | 3.5 |
66+ 3.9 | 66+ | 3.9 |
ROBLOX Product Quality Score by Usage
ROBLOX's Product Quality score was rated the highest by customers who have used ROBLOX's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ROBLOX Product Quality Score by Industry
ROBLOX's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ROBLOX Product Quality vs. Competitors
Compared to its competitors, ROBLOX's Product Quality score is rated right above Activision Blizzard.
| COMPANY | Product Quality Score | |
|---|---|---|
| ROBLOX | 4/5 |
| Activision Blizzard | 3/5 |
| Zynga | 2.8/5 |
Unlock ROBLOX Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ROBLOX Product Quality vs. Competitors data and gain insights into your customers today.
Product Quality for Other Media and Entertainment Brands
In the Media and Entertainment industry, ROBLOX's Product Quality score is rated right above Instagram, and is preceded by Rockstar Games.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nintendo | 4.4/5 |
| Apple | 4.3/5 |
| Netflix | 4.2/5 |
| Spotify | 4.2/5 |
| The Walt Disney Company | 4.1/5 |
| Rockstar Games | 4.1/5 |
| ROBLOX | 4/5 |
| 3.7/5 |
Unlock ROBLOX Product Quality vs. Companies in Media and Entertainment Data
VS
Sign Up for Brand Profile PRO to get the full ROBLOX Product Quality vs. Companies in Media and Entertainment data and gain insights into your customers today.
ROBLOX Pricing
ROBLOX ROI & Value For Money
3.8/5
ROBLOX has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ROBLOX's overall ROI score rated by its users and customers.
ROBLOX Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Goods industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from ROBLOX.
Quick Insights into ROBLOX ROI
ROBLOX's ROI score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Military and Defense industry.
Sign Up to unlock insights into how customers have ranked ROBLOX's ROI score.
Ranked ROBLOX ROI the Highest
Ranked ROBLOX ROI the Lowest
ROBLOX ROI Score by Gender
ROBLOX's ROI score was rated 3.7 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ROBLOX.
Male
3.7/5
Female
3.7/5
ROBLOX ROI Score by Ethnicity
ROBLOX's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ROBLOX.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 3.9 | Native American | 3.9 |
Other 3.6 | Other | 3.6 |
ROBLOX ROI Score by Age
ROBLOX's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ROBLOX.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.2 | 31-35 | 3.2 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2.8 | 51-55 | 2.8 |
56-60 3.5 | 56-60 | 3.5 |
61-65 3 | 61-65 | 3 |
66+ 3.5 | 66+ | 3.5 |
ROBLOX ROI Score by Usage
ROBLOX's ROI score was rated the highest by customers who have used ROBLOX's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ROBLOX ROI Score by Industry
ROBLOX's ROI score was rated the highest by Consumer Goods industry customers, and the lowest by Military and Defense industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ROBLOX Pricing vs. Competitors
Compared to its competitors, ROBLOX's ROI score is rated right above Activision Blizzard.
| COMPANY | Pricing Score | |
|---|---|---|
| ROBLOX | 3.8/5 |
| Activision Blizzard | 2.8/5 |
| Zynga | 2.7/5 |
Unlock ROBLOX ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ROBLOX ROI vs. Competitors data and gain insights into your customers today.
ROI for Other Media and Entertainment Brands
In the Media and Entertainment industry, ROBLOX's ROI score is rated right above The Walt Disney Company, and is preceded by Rockstar Games.
| COMPANY | Pricing Score | |
|---|---|---|
| Spotify | 4/5 |
| Nintendo | 4/5 |
| Netflix | 4/5 |
| Apple | 4/5 |
| Rockstar Games | 3.8/5 |
| ROBLOX | 3.8/5 |
| The Walt Disney Company | 3.7/5 |
| 3.5/5 |
Unlock ROBLOX ROI vs. Companies in Media and Entertainment Data
VS
Sign Up for Brand Profile PRO to get the full ROBLOX ROI vs. Companies in Media and Entertainment data and gain insights into your customers today.
ROBLOX Customer Satisfaction (CSAT)
ROBLOX Customer Satisfaction (CSAT) Score
73 / 100
ROBLOX has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
49%
Satisfied
24%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
7%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ROBLOX Customer Satisfaction
ROBLOX's Customer Satisfaction score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Military and Defense industry.
Sign Up to unlock insights into how customers have ranked ROBLOX's Customer Satisfaction.
Ranked ROBLOX Customer Satisfaction the Highest
Ranked ROBLOX Customer Satisfaction the Lowest
ROBLOX Customer Satisfaction Score by Gender
Male customers rated ROBLOX's Customer Satisfaction score 8 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ROBLOX.
75 / 100
MaleVery Satisfied | 51% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 9% |
67 / 100
FemaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 7% | |
Very Dissatisfied | 17% |
ROBLOX Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ROBLOX's Customer Satisfaction (CSAT) score was rated 65% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ROBLOX.
65 / 100
Very Satisfied
43%
Satisfied
22%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
13%
Very Dissatisfied
10%
CSAT according to Hispanic or Latino
ROBLOX's Customer Satisfaction (CSAT) score was rated 58% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ROBLOX.
58 / 100
Very Satisfied
39%
Satisfied
19%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
23%
CSAT according to African American/Black
ROBLOX's Customer Satisfaction (CSAT) score was rated 79% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ROBLOX.
79 / 100
Very Satisfied
45%
Satisfied
34%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
2%
Very Dissatisfied
13%
CSAT according to Asian or Pacific Islander
ROBLOX's Customer Satisfaction (CSAT) score was rated 70% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ROBLOX.
70 / 100
Very Satisfied
46%
Satisfied
24%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
12%
Very Dissatisfied
8%
CSAT according to Native American
ROBLOX's Customer Satisfaction (CSAT) score was rated 81% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ROBLOX.
81 / 100
Very Satisfied
71%
Satisfied
10%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
5%
Very Dissatisfied
10%
CSAT according to Other
ROBLOX's Customer Satisfaction (CSAT) score was rated 78% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ROBLOX.
78 / 100
Very Satisfied
58%
Satisfied
20%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
12%
ROBLOX Customer Satisfaction Score by Age
ROBLOX's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ROBLOX.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 76% | |||||||||||||||
| 26-30 | 78% | |||||||||||||||
| 31-35 | 70% | |||||||||||||||
| 36-40 | 29% | |||||||||||||||
| 41-45 | 51% | |||||||||||||||
| 46-50 | 43% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 34% | |||||||||||||||
| 66+ | 69% |
ROBLOX Customer Satisfaction Score by Usage
ROBLOX's Customer Satisfaction score was rated the highest by customers who have used ROBLOX's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ROBLOX Customer Satisfaction Score by Industry
ROBLOX's Customer Satisfaction score was rated the highest by Consumer Goods industry customers, and the lowest by Military and Defense industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "ROBLOX Customer Satisfaction Score by Industry",
"text": "ROBLOX's Customer Satisfaction score was rated the highest by Consumer Goods industry customers, and the lowest by Military and Defense industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "ROBLOX's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Accounting",
"groupId": 495,
"score": 64,
"stars": 0,
"csatScore": 64,
"text": "ROBLOX's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 64
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 65,
"stars": 0,
"csatScore": 65,
"text": "ROBLOX's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 65
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "ROBLOX's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 73,
"stars": 0,
"csatScore": 73,
"text": "ROBLOX's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 73
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 72,
"stars": 0,
"csatScore": 72,
"text": "ROBLOX's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "ROBLOX's Customer Satisfaction score is rated by Biotech and Pharmaceuticals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Computer Hardware",
"groupId": 509,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "ROBLOX's Customer Satisfaction score is rated by Computer Hardware customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "ROBLOX's Customer Satisfaction score is rated by Consumer Goods customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Education",
"groupId": 515,
"score": 64,
"stars": 0,
"csatScore": 64,
"text": "ROBLOX's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 64
},
{
"label": "Media and Entertainment",
"groupId": 537,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "ROBLOX's Customer Satisfaction score is rated by Media and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "ROBLOX's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
}
]
}ROBLOX Customer Satisfaction vs. Competitors
Compared to its competitors, ROBLOX's Customer Satisfaction score is rated right above Activision Blizzard.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ROBLOX | 73% |
| Activision Blizzard | 47% |
| Zynga | 44% |
Unlock ROBLOX Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ROBLOX Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Customer Satisfaction for Other Media and Entertainment Brands
In the Media and Entertainment industry, ROBLOX's Customer Satisfaction score is rated right above Instagram, and is preceded by Rockstar Games.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 88% |
| Netflix | 85% |
| Apple | 85% |
| Spotify | 85% |
| The Walt Disney Company | 77% |
| Rockstar Games | 76% |
| ROBLOX | 73% |
| 61% |
Unlock ROBLOX Customer Satisfaction vs. Companies in Media and Entertainment Data
VS
Sign Up for Brand Profile PRO to get the full ROBLOX Customer Satisfaction vs. Companies in Media and Entertainment data and gain insights into your customers today.
ROBLOX Customer Service
3.6/5
ROBLOX has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ROBLOX's overall Customer Service score rated by its users and customers.
About ROBLOX's Customer Service
Address
70 Park Pl, San Mateo, CA 94403
Website
https://www.roblox.com/
ROBLOX's Social Links
Quick Insights into ROBLOX Customer Service
ROBLOX's Customer Service score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Business and Consumer Services industry.
Sign Up to unlock insights into how customers have ranked ROBLOX's Customer Service score.
Ranked ROBLOX Customer Service the Highest
Ranked ROBLOX Customer Service the Lowest
ROBLOX Customer Service Score by Gender
Female customers rated ROBLOX's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ROBLOX.
Male
3.5/5
Female
3.6/5
ROBLOX Customer Service Score by Ethnicity
ROBLOX's Customer Service score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ROBLOX.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Native American 3.9 | Native American | 3.9 |
Other 3.5 | Other | 3.5 |
ROBLOX Customer Service Score by Age
ROBLOX's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ROBLOX.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.9 | 26-30 | 3.9 |
31-35 2.8 | 31-35 | 2.8 |
36-40 3.5 | 36-40 | 3.5 |
41-45 2.7 | 41-45 | 2.7 |
46-50 3 | 46-50 | 3 |
51-55 2.7 | 51-55 | 2.7 |
56-60 3.4 | 56-60 | 3.4 |
61-65 2.3 | 61-65 | 2.3 |
66+ 3.1 | 66+ | 3.1 |
ROBLOX Customer Service Score by Usage
ROBLOX's Customer Service score was rated the highest by customers who have used ROBLOX's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ROBLOX Customer Service Score by Industry
ROBLOX's Customer Service score was rated the highest by Consumer Goods industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ROBLOX Customer Service vs. Competitors
Compared to its competitors, ROBLOX's Customer Service score is rated right above Activision Blizzard.
| COMPANY | Customer Service Score | |
|---|---|---|
| ROBLOX | 3.6/5 |
| Activision Blizzard | 2.7/5 |
| Zynga | 2.7/5 |
Unlock ROBLOX Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full ROBLOX Customer Service vs. Competitors data and gain insights into your customers today.
Customer Service for Other Media and Entertainment Brands
In the Media and Entertainment industry, ROBLOX's Customer Service score is rated right above Instagram, and is preceded by Rockstar Games.
| COMPANY | Customer Service Score | |
|---|---|---|
| Apple | 4.2/5 |
| The Walt Disney Company | 4.1/5 |
| Nintendo | 4/5 |
| Netflix | 4/5 |
| Spotify | 4/5 |
| Rockstar Games | 3.7/5 |
| ROBLOX | 3.6/5 |
| 3.3/5 |
Unlock ROBLOX Customer Service vs. Companies in Media and Entertainment Data
VS
Sign Up for Brand Profile PRO to get the full ROBLOX Customer Service vs. Companies in Media and Entertainment data and gain insights into your customers today.
ROBLOX as an Employer
4.1/5
ROBLOX has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
ROBLOX scored a 38 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of ROBLOX would recommend the brand to a friend. ENPS measures how likely ROBLOX employees would recommend working at ROBLOX to a friend.
Net Promoter Score
38
NPS Score
| 63% | Promoters |
|---|---|
| 12% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 54% | Promoters |
|---|---|
| 11% | Passive |
| 35% | Detractors |
Global Ranking Snapshot
ROBLOX is ranked #14 in the Global Top 100 Brands. It ranks just behind The Walt Disney Company and just ahead of In-N-Out Burger.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
12 |  | Zoom Video Communications |  | Eric Yuan | Tech |
13 | | The Walt Disney Company |  | Bob Chapek | Media and Entertainment |
14 | | ROBLOX | | David Baszucki | Media and Entertainment |
15 |  | In-N-Out Burger |  | Lynsi Snyder | Travel and Hospitality |
16 |  | Vans |  | Doug Palladini | Fashion and Beauty |
17 | | Nintendo |  | Shuntaro Furukawa | Media and Entertainment |
18 |  | Headspace |  | Russell Glass | Health and Wellness |
Media and Entertainment Ranking Snapshot
ROBLOX is ranked #5 in the Media and Entertainment Industry. It ranks just behind The Walt Disney Company and just ahead of Nintendo.
| RANK | COMPANY | Location | |
|---|---|---|---|
3 | | Spotify | New York |
4 | | The Walt Disney Company | Burbank, CA |
5 | | ROBLOX | San Mateo, CA |
6 | | Nintendo | Redmond, WA |
7 | | Menlo Park, CA | |
8 | | Rockstar Games | New York City, NY |
9 |  | PlayStation | San Mateo, CA |
