38
NPS
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ROBLOX is ranked #11 in Top Brands for Gen ZAwards & Recognition
ROBLOX is ranked #11 in Top Brands for Gen Z
Awards & Recognition
About ROBLOX's Brand
Roblox is a platform where people come together virtually to share experiences. Every day, tens of millions of people from around the world come to Roblox to play, learn, work, and socialize in immersive digital experiences all built by a global community of creators. ROBLOX’s brand is ranked #14 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of ROBLOX. When compared to other organizations within the Media and Entertainment industry, ROBLOX is ranked #5. Among its major competitors, ROBLOX is ranked in 1st place for NPS while Activision Blizzard is 2nd, and Zynga is 3rd. Overall, ROBLOX has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $2.50B
Brand at a Glance
89%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
ROBLOX CMO
Barbara Messing
As Chief Marketing & People Experience Officer, Barbara Messing leads all aspects of marketing, communications, and employee experience operations at Roblox. She is responsible for overseeing the development of the company’s global brand strategy to drive innovation and continued growth and establish Roblox as one of the most beloved brands in the world among kids and teens. Prior to Roblox, Barbara spent the last two decades serving in a number of leadership roles, including Senior Vice President and Chief Marketing Officer at Walmart U.S. and TripAdvisor. She currently serves on the Board of Directors for Overstock.com and Diamond Resorts, Inc. Barbara holds a JD from Stanford Law School and a BA from Northwestern University.
ROBLOX Ranking
- #14 / 100 in Global Best Brands
- #11 in Top Brands for Gen Z
- #5 in Media and Entertainment
- #1 / 3 of its competitors
ROBLOX NPS
ROBLOX's Net Promoter Score (NPS) is a 38 with 63% Promoters, 12% Passives, and 25% Detractors. Net Promoter Score tracks whether ROBLOX's customers would recommend using the product based on a scale of -100 to 100.
ROBLOX Overall NPS
| 63% | Promoters |
|---|---|
| 12% | Passives |
| 25% | Detractors |
ROBLOX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2025 39 | Jun 2025 | 39 |
Jul 2025 39 | Jul 2025 | 39 |
Aug 2025 39 | Aug 2025 | 39 |
Sep 2025 39 | Sep 2025 | 39 |
Oct 2025 39 | Oct 2025 | 39 |
Nov 2025 39 | Nov 2025 | 39 |
Dec 2025 39 | Dec 2025 | 39 |
Jan 2026 39 | Jan 2026 | 39 |
Feb 2026 39 | Feb 2026 | 39 |
Mar 2026 39 | Mar 2026 | 39 |
Apr 2026 39 | Apr 2026 | 39 |
May 2026 38 | May 2026 | 38 |
How Other Brands Compare
ROBLOX is ranked first for NPS among its competitors. Activision Blizzard and Zynga come in second and third. Among those competitors, it is the third most valued company behind Activision Blizzard.
 ROBLOX |  Activision Blizzard |  Zynga | |
| Global Ranking | #14 | #527 | #- |
| NPS | 38 | -13 | -18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $2.50B | $74.97B | $13.14B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ROBLOX NPS by Gender
Male customers rated ROBLOX's NPS 8 points higher than Female customers.
Male
38
ROBLOX's NPS was rated 38 by Male customers on Comparably.
64%
Promoters
10%
Passives
26%
Detractors
Female
30
ROBLOX's NPS was rated 30 by Female customers on Comparably.
61%
Promoters
8%
Passives
31%
Detractors
ROBLOX NPS by Ethnicity
ROBLOX's NPS was rated the highest by Native American customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Hispanic or Latino 23 | Hispanic or Latino | 23 |
African American/Black 25 | African American/Black | 25 |
Asian or Pacific Islander 44 | Asian or Pacific Islander | 44 |
Native American 64 | Native American | 64 |
Other 34 | Other | 34 |
ROBLOX NPS by Age
ROBLOX's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
ROBLOX NPS by Usage
ROBLOX's NPS was rated the highest by customers who have used ROBLOX's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 15 | Less than 1 Year | 15 |
1 to 2 Years 32 | 1 to 2 Years | 32 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
5 to 10 Years 24 | 5 to 10 Years | 24 |
Over 10 Years 42 | Over 10 Years | 42 |
ROBLOX NPS vs. Competitors
Compared to its competitors, ROBLOX's NPS is rated right above Activision Blizzard.
| COMPANY | NPS Score | |
|---|---|---|
| ROBLOX | 38 |
| Activision Blizzard | -13 |
| Zynga | -18 |
ROBLOX NPS vs Companies in Media and Entertainment
In the Media and Entertainment industry, ROBLOX's NPS is rated right above The Walt Disney Company, and is preceded by Netflix.
| COMPANY | NPS Score | |
|---|---|---|
 | Nintendo | 54 |
 | Spotify | 49 |
 | Apple | 46 |
 | Netflix | 43 |
| ROBLOX | 38 |
 | The Walt Disney Company | 38 |
 | Rockstar Games | 38 |
 | 21 | |
ROBLOX Customer Reviews
Out of the 59 ROBLOX customer reviews 42 were positive and 17 were constructive. ROBLOX customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
ROBLOX Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of ROBLOX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ROBLOX Customer Loyalty Score by Gender
Male customers rated ROBLOX's Customer Loyalty score 5% higher than Female customers.
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Male
93%
Yes
Female
88%
Yes
ROBLOX Customer Loyalty Score by Ethnicity
ROBLOX's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ROBLOX.
96
out of 100
Caucasian
92
out of 100
Hispanic or Latino
87
out of 100
African American/Black
87
out of 100
Asian or Pacific Islander
89
out of 100
Native American
88
out of 100
Other
ROBLOX Customer Loyalty Score by Age
ROBLOX's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 92% | 18-25 | 92% |
26-30 92% | 26-30 | 92% |
31-35 91% | 31-35 | 91% |
36-40 86% | 36-40 | 86% |
41-45 100% | 41-45 | 100% |
46-50 73% | 46-50 | 73% |
51-55 89% | 51-55 | 89% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
66+ 77% | 66+ | 77% |
ROBLOX Customer Loyalty Score by Usage
ROBLOX's Customer Loyalty score was rated the highest by customers who have used ROBLOX's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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ROBLOX Customer Loyalty Score by Industry
ROBLOX's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Military and Defense industry customers.
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ROBLOX Customer Loyalty vs. Competitors
Compared to its competitors, ROBLOX's Customer Loyalty score is rated right above Activision Blizzard.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ROBLOX | 89% |
| Activision Blizzard | 70% |
| Zynga | 70% |
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Customer Loyalty for Other Media and Entertainment Brands
In the Media and Entertainment industry, ROBLOX's Customer Loyalty score is rated right above Nintendo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ROBLOX | 89% |
| Nintendo | 89% |
| Netflix | 87% |
| Spotify | 87% |
| Apple | 86% |
| 84% | |
| Rockstar Games | 84% |
| The Walt Disney Company | 83% |
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ROBLOX Product Quality
4/5
ROBLOX has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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ROBLOX Product Information
ROBLOX’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated ROBLOX's product the highest. Reviewers from the Architecture and Planning industry rated ROBLOX the lowest at 4.
- Website
- https://www.roblox.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Gaming
Mobile App
Social
Quick Insights into ROBLOX Product Quality
ROBLOX's Product Quality score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked ROBLOX Product Quality the Highest
Ranked ROBLOX Product Quality the Lowest
ROBLOX Product Quality Score by Gender
Male customers rated ROBLOX's Product Quality score 0.1 stars higher than Female customers.
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Male
3.9/5
Female
3.8/5
ROBLOX Product Quality Score by Ethnicity
ROBLOX's Product Quality score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 4.1 | Native American | 4.1 |
Other 3.8 | Other | 3.8 |
ROBLOX Product Quality Score by Age
ROBLOX's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2.9 | 51-55 | 2.9 |
56-60 2.6 | 56-60 | 2.6 |
61-65 3.5 | 61-65 | 3.5 |
66+ 3.9 | 66+ | 3.9 |
ROBLOX Product Quality Score by Usage
ROBLOX's Product Quality score was rated the highest by customers who have used ROBLOX's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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ROBLOX Product Quality Score by Industry
ROBLOX's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Business and Consumer Services industry customers.
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ROBLOX Product Quality vs. Competitors
Compared to its competitors, ROBLOX's Product Quality score is rated right above Activision Blizzard.
| COMPANY | Product Quality Score | |
|---|---|---|
| ROBLOX | 4/5 |
| Activision Blizzard | 3/5 |
| Zynga | 2.8/5 |
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Product Quality for Other Media and Entertainment Brands
In the Media and Entertainment industry, ROBLOX's Product Quality score is rated right above Instagram, and is preceded by Rockstar Games.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nintendo | 4.4/5 |
| Apple | 4.3/5 |
| Netflix | 4.2/5 |
| Spotify | 4.2/5 |
| The Walt Disney Company | 4.1/5 |
| Rockstar Games | 4.1/5 |
| ROBLOX | 4/5 |
| 3.7/5 |
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ROBLOX Pricing
ROBLOX ROI & Value For Money
3.8/5
ROBLOX has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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ROBLOX Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Goods industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from ROBLOX.
Quick Insights into ROBLOX ROI
ROBLOX's ROI score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Military and Defense industry.
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Ranked ROBLOX ROI the Highest
Ranked ROBLOX ROI the Lowest
ROBLOX ROI Score by Gender
ROBLOX's ROI score was rated 3.7 by both Female and Male customers on Comparably.
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Male
3.7/5
Female
3.7/5
ROBLOX ROI Score by Ethnicity
ROBLOX's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ROBLOX.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Native American 3.9 | Native American | 3.9 |
Other 3.6 | Other | 3.6 |
ROBLOX ROI Score by Age
ROBLOX's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.2 | 31-35 | 3.2 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.2 | 46-50 | 3.2 |
51-55 2.8 | 51-55 | 2.8 |
56-60 3.5 | 56-60 | 3.5 |
61-65 3 | 61-65 | 3 |
66+ 3.5 | 66+ | 3.5 |
ROBLOX ROI Score by Usage
ROBLOX's ROI score was rated the highest by customers who have used ROBLOX's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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ROBLOX ROI Score by Industry
ROBLOX's ROI score was rated the highest by Consumer Goods industry customers, and the lowest by Military and Defense industry customers.
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ROBLOX Pricing vs. Competitors
Compared to its competitors, ROBLOX's ROI score is rated right above Activision Blizzard.
| COMPANY | Pricing Score | |
|---|---|---|
| ROBLOX | 3.8/5 |
| Activision Blizzard | 2.8/5 |
| Zynga | 2.7/5 |
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ROI for Other Media and Entertainment Brands
In the Media and Entertainment industry, ROBLOX's ROI score is rated right above The Walt Disney Company, and is preceded by Rockstar Games.
| COMPANY | Pricing Score | |
|---|---|---|
| Spotify | 4/5 |
| Netflix | 4/5 |
| Apple | 4/5 |
| Nintendo | 4/5 |
| Rockstar Games | 3.8/5 |
| ROBLOX | 3.8/5 |
| The Walt Disney Company | 3.7/5 |
| 3.4/5 |
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ROBLOX Customer Satisfaction (CSAT)
ROBLOX Customer Satisfaction (CSAT) Score
73 / 100
ROBLOX has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
49%
Satisfied
24%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
7%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ROBLOX Customer Satisfaction
ROBLOX's Customer Satisfaction score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Military and Defense industry.
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Ranked ROBLOX Customer Satisfaction the Highest
Ranked ROBLOX Customer Satisfaction the Lowest
ROBLOX Customer Satisfaction Score by Gender
Male customers rated ROBLOX's Customer Satisfaction score 7 points higher than Female customers.
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74 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 9% | |
Very Dissatisfied | 9% |
67 / 100
FemaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 7% | |
Very Dissatisfied | 17% |
ROBLOX Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ROBLOX's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
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66 / 100
Very Satisfied
43%
Satisfied
23%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
13%
Very Dissatisfied
10%
CSAT according to Hispanic or Latino
ROBLOX's Customer Satisfaction (CSAT) score was rated 58% according to Hispanic or Latino users and customers.
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58 / 100
Very Satisfied
39%
Satisfied
19%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
23%
CSAT according to African American/Black
ROBLOX's Customer Satisfaction (CSAT) score was rated 76% according to African American/Black users and customers.
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76 / 100
Very Satisfied
43%
Satisfied
33%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
12%
CSAT according to Asian or Pacific Islander
ROBLOX's Customer Satisfaction (CSAT) score was rated 70% according to Asian or Pacific Islander users and customers.
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70 / 100
Very Satisfied
46%
Satisfied
24%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
12%
Very Dissatisfied
8%
CSAT according to Native American
ROBLOX's Customer Satisfaction (CSAT) score was rated 81% according to Native American users and customers.
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81 / 100
Very Satisfied
71%
Satisfied
10%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
9%
CSAT according to Other
ROBLOX's Customer Satisfaction (CSAT) score was rated 77% according to Other users and customers.
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77 / 100
Very Satisfied
57%
Satisfied
20%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
3%
Very Dissatisfied
13%
ROBLOX Customer Satisfaction Score by Age
ROBLOX's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 76% | |||||||||||||||
| 26-30 | 78% | |||||||||||||||
| 31-35 | 64% | |||||||||||||||
| 36-40 | 38% | |||||||||||||||
| 41-45 | 51% | |||||||||||||||
| 46-50 | 43% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 34% | |||||||||||||||
| 66+ | 69% |
ROBLOX Customer Satisfaction Score by Usage
ROBLOX's Customer Satisfaction score was rated the highest by customers who have used ROBLOX's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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ROBLOX Customer Satisfaction Score by Industry
ROBLOX's Customer Satisfaction score was rated the highest by Consumer Goods industry customers, and the lowest by Military and Defense industry customers.
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{
"title": "ROBLOX Customer Satisfaction Score by Industry",
"text": "ROBLOX's Customer Satisfaction score was rated the highest by Consumer Goods industry customers, and the lowest by Military and Defense industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 79,
"stars": 0,
"csatScore": 79,
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"scoreClassName": "",
"scoreLabel": 79
},
{
"label": "Accounting",
"groupId": 495,
"score": 65,
"stars": 0,
"csatScore": 65,
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"scoreClassName": "",
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},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 65,
"stars": 0,
"csatScore": 65,
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"scoreClassName": "",
"scoreLabel": 65
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 73,
"stars": 0,
"csatScore": 73,
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"scoreClassName": "",
"scoreLabel": 73
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 72,
"stars": 0,
"csatScore": 72,
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"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Computer Hardware",
"groupId": 509,
"score": 75,
"stars": 0,
"csatScore": 75,
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"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
"score": 64,
"stars": 0,
"csatScore": 64,
"text": "ROBLOX's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 64
},
{
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}ROBLOX Customer Satisfaction vs. Competitors
Compared to its competitors, ROBLOX's Customer Satisfaction score is rated right above Activision Blizzard.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ROBLOX | 72% |
| Activision Blizzard | 48% |
| Zynga | 44% |
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Customer Satisfaction for Other Media and Entertainment Brands
In the Media and Entertainment industry, ROBLOX's Customer Satisfaction score is rated right above Instagram, and is preceded by Rockstar Games.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 88% |
| Netflix | 85% |
| Apple | 85% |
| Spotify | 85% |
| The Walt Disney Company | 76% |
| Rockstar Games | 76% |
| ROBLOX | 72% |
| 61% |
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ROBLOX Customer Service
3.6/5
ROBLOX has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About ROBLOX's Customer Service
Address
70 Park Pl, San Mateo, CA 94403
Website
https://www.roblox.com/
ROBLOX's Social Links
Quick Insights into ROBLOX Customer Service
ROBLOX's Customer Service score was rated highest by customers from the Consumer Goods industry, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked ROBLOX Customer Service the Highest
Ranked ROBLOX Customer Service the Lowest
ROBLOX Customer Service Score by Gender
Female customers rated ROBLOX's Customer Service score 0.2 stars higher than Male customers.
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Male
3.4/5
Female
3.6/5
ROBLOX Customer Service Score by Ethnicity
ROBLOX's Customer Service score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 3.4 | African American/Black | 3.4 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Native American 3.9 | Native American | 3.9 |
Other 3.4 | Other | 3.4 |
ROBLOX Customer Service Score by Age
ROBLOX's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.9 | 26-30 | 3.9 |
31-35 2.7 | 31-35 | 2.7 |
36-40 3.6 | 36-40 | 3.6 |
41-45 2.7 | 41-45 | 2.7 |
46-50 3 | 46-50 | 3 |
51-55 2.7 | 51-55 | 2.7 |
56-60 3.4 | 56-60 | 3.4 |
61-65 2.3 | 61-65 | 2.3 |
66+ 3.1 | 66+ | 3.1 |
ROBLOX Customer Service Score by Usage
ROBLOX's Customer Service score was rated the highest by customers who have used ROBLOX's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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ROBLOX Customer Service Score by Industry
ROBLOX's Customer Service score was rated the highest by Consumer Goods industry customers, and the lowest by Business and Consumer Services industry customers.
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ROBLOX Customer Service vs. Competitors
Compared to its competitors, ROBLOX's Customer Service score is rated right above Activision Blizzard.
| COMPANY | Customer Service Score | |
|---|---|---|
| ROBLOX | 3.6/5 |
| Activision Blizzard | 2.7/5 |
| Zynga | 2.7/5 |
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Customer Service for Other Media and Entertainment Brands
In the Media and Entertainment industry, ROBLOX's Customer Service score is rated right above Instagram, and is preceded by Rockstar Games.
| COMPANY | Customer Service Score | |
|---|---|---|
| Apple | 4.2/5 |
| The Walt Disney Company | 4.1/5 |
| Nintendo | 4/5 |
| Netflix | 4/5 |
| Spotify | 4/5 |
| Rockstar Games | 3.7/5 |
| ROBLOX | 3.6/5 |
| 3.3/5 |
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ROBLOX as an Employer
4.1/5
ROBLOX has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
ROBLOX scored a 38 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of ROBLOX would recommend the brand to a friend. ENPS measures how likely ROBLOX employees would recommend working at ROBLOX to a friend.
Net Promoter Score
38
NPS Score
| 63% | Promoters |
|---|---|
| 12% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 55% | Promoters |
|---|---|
| 10% | Passive |
| 35% | Detractors |
Global Ranking Snapshot
ROBLOX is ranked #14 in the Global Top 100 Brands. It ranks just behind The Walt Disney Company and just ahead of In-N-Out Burger.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
12 |  | Zoom Video Communications |  | Eric Yuan | Tech |
13 | | The Walt Disney Company |  | Bob Chapek | Media and Entertainment |
14 | | ROBLOX | | David Baszucki | Media and Entertainment |
15 |  | In-N-Out Burger |  | Lynsi Snyder | Travel and Hospitality |
16 |  | Vans |  | Doug Palladini | Fashion and Beauty |
17 | | Nintendo |  | Shuntaro Furukawa | Media and Entertainment |
18 |  | Headspace |  | Russell Glass | Health and Wellness |
Media and Entertainment Ranking Snapshot
ROBLOX is ranked #5 in the Media and Entertainment Industry. It ranks just behind The Walt Disney Company and just ahead of Nintendo.
| RANK | COMPANY | Location | |
|---|---|---|---|
3 | | Spotify | New York |
4 | | The Walt Disney Company | Burbank, CA |
5 | | ROBLOX | San Mateo, CA |
6 | | Nintendo | Redmond, WA |
7 | | Menlo Park, CA | |
8 | | Rockstar Games | New York City, NY |
9 |  | PlayStation | San Mateo, CA |
