9
NPS
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Meta is ranked #27 in Tech Brands
Meta is ranked #27 in Tech Brands
About Meta's Brand
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. Meta’s brand is ranked #102 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Meta. When compared to other organizations within the Tech industry, Meta is ranked #27. Among its major competitors, Meta is ranked in 7th place for NPS while Apple is 1st, and Pinterest is 2nd. Overall, Meta has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $746.49B
Brand at a Glance
75%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Meta CMO
Alex Schultz
Mr. Gary S. Briggs has been the Chief Marketing Officer and Vice President of Facebook, Inc., since August 2013. Prior to Facebook, Mr. Briggs served as an Advisor to the Chief Executive Officer of Motorola Mobility, a subsidiary of Google, Inc. He served as the Chief Executive Officer of Plastic Jungle, Inc., since November 2008 and also served as its Co-Chief Executive Officer. He joined Plastic Jungle in 2008. He served as the Chief Marketing Officer and Senior Vice President at eBay from 2002 to 2008 and was responsible for eBay's branding and marketing activities in North America, including advertising, Internet marketing, direct marketing, onsite merchandising, partner relationships and core category initiatives. He served as a Vice President and Country Manager at eBay Canada Limited. In his six-year career at eBay, Mr. Briggs held numerous positions including Vice President of Consumer Marketing for eBay U.S., and Vice President of Global Marketing for PayPal. He served as the General Manager and Vice President of Canada at eBay, Inc., since April, 2004. He served as Vice President of Consumer Marketing at eBay, Inc., from February 2002 to March, 2004. Mr. Briggs is a Co-Founder of OurHouse.com and served as its Chief Marketing Officer. Prior to founding OurHouse.com in 1999, he served as Director of Brand Strategy for IBM Corporation. Before joining IBM in 1997, he worked for six years at Pepsi-Cola and held position of Marketing Director for Brand Pepsi. Prior to Pepsi, he worked for four years at McKinsey and Company as an associate and engagement manager. He served as Chief Marketing Officer of Motorola Mobility. He served as Senior Vice President, overseeing all aspects of product and regional marketing, consumer research, communications, eCommerce and the Motorola Mobility brand and advertising. Prior to that, Mr. Briggs served as Vice President of consumer marketing at Google. He has been a Director of Q Interactive, LLC since September 2001 and Coolsavings, Inc. since September 2001. He serves as a Member of Advisory Board at LendingClub Corporation. He serves as a Director of Viewpoints, LLC. He served as Lead Independent Director of Rainmaker Systems Inc. since November 2011 and served as its Director from March 30, 2010 to October 2013. He served as a Director of LifeLock, Inc. from August 2013 to February 9, 2017. He served as a Director of Plastic Jungle, Inc., since May 2008 since May 2008. Mr. Briggs holds an A.B. in Political Science and American Civilization from Brown University in 1984 and an M.B.A. from Kellogg Graduate School of Management at Northwestern University 1989.
Meta Ranking
- #27 in Tech
- #4 / 4 of its competitors
Meta NPS
Meta's Net Promoter Score (NPS) is a 9 with 44% Promoters, 21% Passives, and 35% Detractors. Net Promoter Score tracks whether Meta's customers would recommend using the product based on a scale of -100 to 100.
Meta Overall NPS
| 44% | Promoters |
|---|---|
| 21% | Passives |
| 35% | Detractors |
Meta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 10 | Feb 2025 | 10 |
Mar 2025 10 | Mar 2025 | 10 |
Apr 2025 10 | Apr 2025 | 10 |
May 2025 10 | May 2025 | 10 |
Jun 2025 10 | Jun 2025 | 10 |
Jul 2025 10 | Jul 2025 | 10 |
Aug 2025 10 | Aug 2025 | 10 |
Sep 2025 10 | Sep 2025 | 10 |
Oct 2025 10 | Oct 2025 | 10 |
Nov 2025 10 | Nov 2025 | 10 |
Dec 2025 10 | Dec 2025 | 10 |
Jan 2026 10 | Jan 2026 | 10 |
How Other Brands Compare
Meta is ranked #4 for NPS among its competitors. Apple and Google come in first and second, with LinkedIn coming in at third. Among those competitors, it is the lowest valued company behind Apple.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Meta NPS by Gender
Male customers rated Meta's NPS 6 points higher than Female customers.
Male
15
Meta's NPS was rated 15 by Male customers on Comparably.
47%
Promoters
21%
Passives
32%
Detractors
Female
9
Meta's NPS was rated 9 by Female customers on Comparably.
42%
Promoters
25%
Passives
33%
Detractors
Meta NPS by Ethnicity
Meta's NPS was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino -13 | Hispanic or Latino | -13 |
African American/Black 22 | African American/Black | 22 |
Asian or Pacific Islander 13 | Asian or Pacific Islander | 13 |
Native American 29 | Native American | 29 |
Other 5 | Other | 5 |
Meta NPS by Age
Meta's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Meta NPS by Usage
Meta's NPS was rated the highest by customers who have used Meta's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 5 | Less than 1 Year | 5 |
1 to 2 Years 3 | 1 to 2 Years | 3 |
2 to 5 Years 7 | 2 to 5 Years | 7 |
5 to 10 Years 10 | 5 to 10 Years | 10 |
Over 10 Years 17 | Over 10 Years | 17 |
Meta Customer Reviews
Out of the 171 Meta customer reviews 124 were positive and 47 were constructive. Meta customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Meta Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Meta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Meta Customer Loyalty Score by Gender
Female customers rated Meta's Customer Loyalty score 2% higher than Male customers.
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Male
79%
Yes
Female
81%
Yes
Meta Customer Loyalty Score by Ethnicity
Meta's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Meta.
75
out of 100
Caucasian
67
out of 100
Hispanic or Latino
82
out of 100
African American/Black
80
out of 100
Asian or Pacific Islander
82
out of 100
Native American
80
out of 100
Other
Meta Customer Loyalty Score by Age
Meta's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Meta.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 80% | 18-25 | 80% |
26-30 82% | 26-30 | 82% |
31-35 81% | 31-35 | 81% |
36-40 76% | 36-40 | 76% |
41-45 72% | 41-45 | 72% |
46-50 82% | 46-50 | 82% |
51-55 84% | 51-55 | 84% |
56-60 77% | 56-60 | 77% |
61-65 78% | 61-65 | 78% |
66+ 52% | 66+ | 52% |
Meta Customer Loyalty Score by Usage
Meta's Customer Loyalty score was rated the highest by customers who have used Meta's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Meta Customer Loyalty Score by Industry
Meta's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Government and Public Policy industry customers.
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Meta Customer Loyalty vs. Competitors
Compared to its competitors, Meta's Customer Loyalty score is rated right above Yelp, and is preceded by Twitter.
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Customer Loyalty for Other Tech Brands
In the Tech industry, Meta's Customer Loyalty score is rated right below Peloton.
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Meta Product Quality
3.6/5
Meta has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Meta Product Information
Meta serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Meta supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Meta’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Staffing and Recruiting industry rated Meta's product the highest. Reviewers from the Civic and Social Organization industry rated Meta the lowest at 4.3.
- Website
- http://www.facebook.com
- Company Size
- 10,000+ Employees
Industry
Tech
AI, Big Data and Analytics
Consumer Services
Content
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
Social Networking Software
Quick Insights into Meta Product Quality
Meta's Product Quality score was rated highest by customers from the Staffing and Recruiting industry, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Meta Product Quality the Highest
Ranked Meta Product Quality the Lowest
Meta Product Quality Score by Gender
Meta's Product Quality score was rated 3.7 by both Female and Male customers on Comparably.
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Male
3.7/5
Female
3.7/5
Meta Product Quality Score by Ethnicity
Meta's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Meta.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Native American 3.7 | Native American | 3.7 |
Other 3.6 | Other | 3.6 |
Meta Product Quality Score by Age
Meta's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Meta.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.7 | 46-50 | 3.7 |
51-55 3.8 | 51-55 | 3.8 |
56-60 3.6 | 56-60 | 3.6 |
61-65 3.1 | 61-65 | 3.1 |
66+ 2.9 | 66+ | 2.9 |
Meta Product Quality Score by Usage
Meta's Product Quality score was rated the highest by customers who have used Meta's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Meta Product Quality Score by Industry
Meta's Product Quality score was rated the highest by Staffing and Recruiting industry customers, and the lowest by Government and Public Policy industry customers.
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Meta Product Quality vs. Competitors
Compared to its competitors, Meta's Product Quality score is rated right above Yelp, and is preceded by Twitter.
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Product Quality for Other Tech Brands
In the Tech industry, Meta's Product Quality score is rated right below ROBLOX.
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Meta Pricing
Meta ROI & Value For Money
3.6/5
Meta has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Meta Pricing Plans
Meta has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Meta.
Who Uses Meta?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Meta ROI
Meta's ROI score was rated highest by customers from the Telecommunications industry, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Meta ROI the Highest
Ranked Meta ROI the Lowest
Meta ROI Score by Gender
Meta's ROI score was rated 3.6 by both Female and Male customers on Comparably.
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Male
3.6/5
Female
3.6/5
Meta ROI Score by Ethnicity
Meta's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Meta.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Native American 3.4 | Native American | 3.4 |
Other 3.5 | Other | 3.5 |
Meta ROI Score by Age
Meta's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Meta.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.7 | 26-30 | 3.7 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.3 | 41-45 | 3.3 |
46-50 3.3 | 46-50 | 3.3 |
51-55 3.7 | 51-55 | 3.7 |
56-60 3.6 | 56-60 | 3.6 |
61-65 2.9 | 61-65 | 2.9 |
66+ 2.6 | 66+ | 2.6 |
Meta ROI Score by Usage
Meta's ROI score was rated the highest by customers who have used Meta's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Meta ROI Score by Industry
Meta's ROI score was rated the highest by Telecommunications industry customers, and the lowest by Government and Public Policy industry customers.
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Meta Pricing vs. Competitors
Compared to its competitors, Meta's ROI score is rated right above Twitter, and is preceded by Snap Inc..
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ROI for Other Tech Brands
In the Tech industry, Meta's ROI score is rated right below ROBLOX.
Unlock Meta ROI vs. Companies in Tech Data
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Meta Customer Satisfaction (CSAT)
Meta Customer Satisfaction (CSAT) Score
65 / 100
Meta has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
35%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
5%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Meta Customer Satisfaction
Meta's Customer Satisfaction score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Meta Customer Satisfaction the Highest
Ranked Meta Customer Satisfaction the Lowest
Meta Customer Satisfaction Score by Gender
Male customers rated Meta's Customer Satisfaction score 4 points higher than Female customers.
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70 / 100
MaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 2% | |
Very Dissatisfied | 11% |
66 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 5% | |
Very Dissatisfied | 10% |
Meta Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Meta's Customer Satisfaction (CSAT) score was rated 64% according to Caucasian users and customers.
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64 / 100
Very Satisfied
28%
Satisfied
36%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
5%
Very Dissatisfied
11%
CSAT according to Hispanic or Latino
Meta's Customer Satisfaction (CSAT) score was rated 56% according to Hispanic or Latino users and customers.
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56 / 100
Very Satisfied
23%
Satisfied
33%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
5%
Very Dissatisfied
18%
CSAT according to African American/Black
Meta's Customer Satisfaction (CSAT) score was rated 70% according to African American/Black users and customers.
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70 / 100
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
3%
Very Dissatisfied
6%
CSAT according to Asian or Pacific Islander
Meta's Customer Satisfaction (CSAT) score was rated 72% according to Asian or Pacific Islander users and customers.
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72 / 100
Very Satisfied
27%
Satisfied
45%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
5%
Very Dissatisfied
6%
CSAT according to Native American
Meta's Customer Satisfaction (CSAT) score was rated 55% according to Native American users and customers.
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55 / 100
Very Satisfied
44%
Satisfied
11%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
28%
CSAT according to Other
Meta's Customer Satisfaction (CSAT) score was rated 66% according to Other users and customers.
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66 / 100
Very Satisfied
35%
Satisfied
31%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
2%
Very Dissatisfied
17%
Meta Customer Satisfaction Score by Age
Meta's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Meta.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 70% | |||||||||||||||
| 26-30 | 73% | |||||||||||||||
| 31-35 | 68% | |||||||||||||||
| 36-40 | 64% | |||||||||||||||
| 41-45 | 56% | |||||||||||||||
| 46-50 | 69% | |||||||||||||||
| 51-55 | 70% | |||||||||||||||
| 56-60 | 65% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 36% |
Meta Customer Satisfaction Score by Usage
Meta's Customer Satisfaction score was rated the highest by customers who have used Meta's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Meta Customer Satisfaction Score by Industry
Meta's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Government and Public Policy industry customers.
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{
"title": "Meta Customer Satisfaction Score by Industry",
"text": "Meta's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Government and Public Policy industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 64,
"stars": 0,
"csatScore": 64,
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"scoreClassName": "",
"scoreLabel": 64
},
{
"label": "Accounting",
"groupId": 495,
"score": 65,
"stars": 0,
"csatScore": 65,
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"scoreClassName": "",
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},
{
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"groupId": 496,
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"scoreClassName": "",
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{
"label": "Fashion and Beauty",
"groupId": 497,
"score": 50,
"stars": 0,
"csatScore": 50,
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"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 52,
"stars": 0,
"csatScore": 52,
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"scoreClassName": "",
"scoreLabel": 52
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 72,
"stars": 0,
"csatScore": 72,
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"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 83,
"stars": 0,
"csatScore": 83,
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"scoreClassName": "",
"scoreLabel": 83
},
{
"label": "Beverage, Wine and Spirits",
"groupId": 502,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Biotech and Pharmaceuticals",
"groupId": 503,
"score": 25,
"stars": 0,
"csatScore": 25,
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"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Meta's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Business Supplies and Equipment",
"groupId": 505,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Meta's Customer Satisfaction score is rated by Business Supplies and Equipment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Civic and Social Organization",
"groupId": 507,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Meta's Customer Satisfaction score is rated by Civic and Social Organization customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Computer Hardware",
"groupId": 509,
"score": 88,
"stars": 0,
"csatScore": 88,
"text": "Meta's Customer Satisfaction score is rated by Computer Hardware customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 88
},
{
"label": "Construction",
"groupId": 510,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Meta's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Consulting",
"groupId": 511,
"score": 84,
"stars": 0,
"csatScore": 84,
"text": "Meta's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 84
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Meta's Customer Satisfaction score is rated by Consumer Goods customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Meta's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Education",
"groupId": 515,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Meta's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Meta's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 61,
"stars": 0,
"csatScore": 61,
"text": "Meta's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 61
},
{
"label": "Hospitality",
"groupId": 523,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "Meta's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 86
},
{
"label": "Insurance",
"groupId": 526,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Meta's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Legal",
"groupId": 529,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Meta's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Meta's Customer Satisfaction score is rated by Logistics and Supply Chain customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Meta's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 70,
"stars": 0,
"csatScore": 70,
"text": "Meta's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 70
},
{
"label": "Mechanical, Civil or Industrial Engineering",
"groupId": 536,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Meta's Customer Satisfaction score is rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Media and Entertainment",
"groupId": 537,
"score": 89,
"stars": 0,
"csatScore": 89,
"text": "Meta's Customer Satisfaction score is rated by Media and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 89
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Meta's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Meta's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Professional Services",
"groupId": 549,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Meta's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
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"scoreLabel": 60
}
]
}Meta Customer Satisfaction vs. Competitors
Compared to its competitors, Meta's Customer Satisfaction score is rated right above Twitter, and is preceded by LinkedIn.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Meta's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
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Meta Customer Service
3.5/5
Meta has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Meta's Customer Service
Address
Menlo Park, CA 94025
Website
http://www.facebook.com
Phone Number
650-618-7714
Meta's Social Links
Quick Insights into Meta Customer Service
Meta's Customer Service score was rated highest by customers from the Staffing and Recruiting industry, and rated lowest by customers from the Government and Public Policy industry.
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Ranked Meta Customer Service the Highest
Ranked Meta Customer Service the Lowest
Meta Customer Service Score by Gender
Meta's Customer Service score was rated 3.5 by both Female and Male customers on Comparably.
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Male
3.5/5
Female
3.5/5
Meta Customer Service Score by Ethnicity
Meta's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Meta.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Native American 3.4 | Native American | 3.4 |
Other 3.3 | Other | 3.3 |
Meta Customer Service Score by Age
Meta's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3.2 | 46-50 | 3.2 |
51-55 3.6 | 51-55 | 3.6 |
56-60 3.5 | 56-60 | 3.5 |
61-65 2.9 | 61-65 | 2.9 |
66+ 2.3 | 66+ | 2.3 |
Meta Customer Service Score by Usage
Meta's Customer Service score was rated the highest by customers who have used Meta's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Meta Customer Service Score by Industry
Meta's Customer Service score was rated the highest by Staffing and Recruiting industry customers, and the lowest by Government and Public Policy industry customers.
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Meta Customer Service vs. Competitors
Compared to its competitors, Meta's Customer Service score is rated right above Twitter, and is preceded by LinkedIn.
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Customer Service for Other Tech Brands
In the Tech industry, Meta's Customer Service score is rated right below ROBLOX.
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Meta as an Employer
4.6/5
Meta has a 4.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Meta scored a 9 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Meta would recommend the brand to a friend. ENPS measures how likely Meta employees would recommend working at Meta to a friend.
Net Promoter Score
9
NPS Score
| 44% | Promoters |
|---|---|
| 21% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 54% | Promoters |
|---|---|
| 19% | Passive |
| 27% | Detractors |
Global Ranking Snapshot
Meta is ranked #102 in the Global Top 100 Brands. It ranks just behind Best Buy and just ahead of Samsung.
