25
NPS
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Block is ranked #45 in Top Brands for MillennialsAwards & Recognition
Block is ranked #45 in Top Brands for Millennials
Awards & Recognition
About Block's Brand
Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. Block’s brand is ranked #67 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Block. When compared to other organizations within the Tech industry, Block is ranked #20. Among its major competitors, Block is ranked in 4th place for NPS while Payment Depot is 1st, and ShopKeep is 2nd. Overall, Block has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $97.54B
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.4/5
Customer Service
Block CMO
Block Ranking
- #67 / 100 in Global Best Brands
- #45 in Top Brands for Millennials
- #20 in Tech
- #2 / 4 of its competitors
Block NPS
Block's Net Promoter Score (NPS) is a 25 with 54% Promoters, 17% Passives, and 29% Detractors. Net Promoter Score tracks whether Block's customers would recommend using the product based on a scale of -100 to 100.
Block Overall NPS
| 54% | Promoters |
|---|---|
| 17% | Passives |
| 29% | Detractors |
Block NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 25 | Oct 2024 | 25 |
Nov 2024 25 | Nov 2024 | 25 |
Dec 2024 25 | Dec 2024 | 25 |
Jan 2025 25 | Jan 2025 | 25 |
Feb 2025 25 | Feb 2025 | 25 |
Mar 2025 25 | Mar 2025 | 25 |
Apr 2025 25 | Apr 2025 | 25 |
Jul 2025 25 | Jul 2025 | 25 |
Aug 2025 25 | Aug 2025 | 25 |
Sep 2025 25 | Sep 2025 | 25 |
Oct 2025 25 | Oct 2025 | 25 |
Jan 2026 25 | Jan 2026 | 25 |
How Other Brands Compare
Block is ranked second for NPS among its competitors. Stripe and Intuit come in first and third, with PayPal coming in at #4. Among those competitors, it is the third most valued company behind PayPal.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Block NPS by Gender
Female customers rated Block's NPS 6 points higher than Male customers.
Male
-2
Block's NPS was rated -2 by Male customers on Comparably.
43%
Promoters
12%
Passives
45%
Detractors
Female
4
Block's NPS was rated 4 by Female customers on Comparably.
46%
Promoters
12%
Passives
42%
Detractors
Block NPS by Ethnicity
Block's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -16 | Caucasian | -16 |
Hispanic or Latino 46 | Hispanic or Latino | 46 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 21 | Asian or Pacific Islander | 21 |
Other -24 | Other | -24 |
Block NPS by Age
Block's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Block NPS by Usage
Block's NPS was rated the highest by customers who have used Block's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 15 | Less than 1 Year | 15 |
1 to 2 Years 17 | 1 to 2 Years | 17 |
2 to 5 Years 14 | 2 to 5 Years | 14 |
5 to 10 Years 19 | 5 to 10 Years | 19 |
Over 10 Years -16 | Over 10 Years | -16 |
Block Customer Reviews
Out of the 35 Block customer reviews 24 were positive and 11 were constructive. Block customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Block Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Block users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Block Customer Loyalty Score by Gender
Female customers rated Block's Customer Loyalty score 6% higher than Male customers.
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Male
71%
Yes
Female
77%
Yes
Block Customer Loyalty Score by Ethnicity
Block's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Block.
76
out of 100
Caucasian
65
out of 100
Hispanic or Latino
75
out of 100
African American/Black
74
out of 100
Asian or Pacific Islander
74
out of 100
Other
Block Customer Loyalty Score by Age
Block's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 79% | 26-30 | 79% |
31-35 68% | 31-35 | 68% |
36-40 77% | 36-40 | 77% |
41-45 94% | 41-45 | 94% |
46-50 72% | 46-50 | 72% |
51-55 93% | 51-55 | 93% |
56-60 55% | 56-60 | 55% |
61-65 66% | 61-65 | 66% |
66+ 43% | 66+ | 43% |
Block Customer Loyalty Score by Usage
Block's Customer Loyalty score was rated the highest by customers who have used Block's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Block Customer Loyalty Score by Industry
Block's Customer Loyalty score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Consulting industry customers.
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Block Customer Loyalty vs. Competitors
Compared to its competitors, Block's Customer Loyalty score is rated right above Payment Depot, and is preceded by Stripe.
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Customer Loyalty for Other Tech Brands
In the Tech industry, Block's Customer Loyalty score is rated right below Peloton.
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Block Product Quality
3.6/5
Block has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Block Product Information
Block serves markets in the United States, Japan, Australia, Canada, and United Kingdom. Block supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Block’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Beverage, Wine and Spirits industry rated Block's product the highest. Reviewers from the Tech industry rated Block the lowest at 4.
- Website
- https://block.xyz
- Company Size
- 10,000+ Employees
Industry
Banking and Financial Services
Languages Supported
English
French
Spanish
Japanese
Quick Insights into Block Product Quality
Block's Product Quality score was rated highest by customers from the Beverage, Wine and Spirits industry, and rated lowest by customers from the Construction industry.
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Ranked Block Product Quality the Highest
Ranked Block Product Quality the Lowest
Block Product Quality Score by Gender
Female customers rated Block's Product Quality score 0.1 stars higher than Male customers.
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Male
3.2/5
Female
3.3/5
Block Product Quality Score by Ethnicity
Block's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3 | Other | 3 |
Block Product Quality Score by Age
Block's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Block.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.3 | 41-45 | 3.3 |
46-50 2.9 | 46-50 | 2.9 |
51-55 3.1 | 51-55 | 3.1 |
56-60 3.7 | 56-60 | 3.7 |
61-65 2 | 61-65 | 2 |
66+ 1.5 | 66+ | 1.5 |
Block Product Quality Score by Usage
Block's Product Quality score was rated the highest by customers who have used Block's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Block Product Quality Score by Industry
Block's Product Quality score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Construction industry customers.
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Block Product Quality vs. Competitors
Compared to its competitors, Block's Product Quality score is rated right above PayPal, and is preceded by Stripe.
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Product Quality for Other Tech Brands
In the Tech industry, Block's Product Quality score is rated right below ROBLOX.
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Block Pricing
Block ROI & Value For Money
3.6/5
Block has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Block Pricing Plans
Block has a pricing structure that accommodates small, medium, and large businesses. Starting from $34/month, Block uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Beverage, Wine and Spirits industry. The users from the Construction industry think that they had the lowest ROI from Block.
Who Uses Block?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Block ROI
Block's ROI score was rated highest by customers from the Beverage, Wine and Spirits industry, and rated lowest by customers from the Consulting industry.
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Ranked Block ROI the Highest
Ranked Block ROI the Lowest
Block ROI Score by Gender
Block's ROI score was rated 3.2 by both Female and Male customers on Comparably.
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Male
3.2/5
Female
3.2/5
Block ROI Score by Ethnicity
Block's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3 | Other | 3 |
Block ROI Score by Age
Block's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.4 | 26-30 | 3.4 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.3 | 36-40 | 3.3 |
41-45 3.2 | 41-45 | 3.2 |
46-50 2.9 | 46-50 | 2.9 |
51-55 3.1 | 51-55 | 3.1 |
56-60 2.9 | 56-60 | 2.9 |
61-65 2 | 61-65 | 2 |
66+ 1.5 | 66+ | 1.5 |
Block ROI Score by Usage
Block's ROI score was rated the highest by customers who have used Block's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Block ROI Score by Industry
Block's ROI score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Consulting industry customers.
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Block Pricing vs. Competitors
Compared to its competitors, Block's ROI score is rated right above PayPal, and is preceded by Stripe.
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ROI for Other Tech Brands
In the Tech industry, Block's ROI score is rated right below ROBLOX.
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Block Customer Satisfaction (CSAT)
Block Customer Satisfaction (CSAT) Score
63 / 100
Block has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
5%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Block Customer Satisfaction
Block's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Restaurants industry.
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Ranked Block Customer Satisfaction the Highest
Ranked Block Customer Satisfaction the Lowest
Block Customer Satisfaction Score by Gender
Female customers rated Block's Customer Satisfaction score 3 points higher than Male customers.
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58 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 4% | |
Very Dissatisfied | 31% |
61 / 100
FemaleVery Satisfied | 26% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 7% | |
Very Dissatisfied | 31% |
Block Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Block's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
23%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
45%
CSAT according to Hispanic or Latino
Block's Customer Satisfaction (CSAT) score was rated 82% according to Hispanic or Latino users and customers.
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82 / 100
Very Satisfied
64%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
18%
CSAT according to African American/Black
Block's Customer Satisfaction (CSAT) score was rated 72% according to African American/Black users and customers.
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72 / 100
Very Satisfied
36%
Satisfied
36%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
16%
CSAT according to Asian or Pacific Islander
Block's Customer Satisfaction (CSAT) score was rated 72% according to Asian or Pacific Islander users and customers.
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72 / 100
Very Satisfied
36%
Satisfied
36%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
12%
CSAT according to Other
Block's Customer Satisfaction (CSAT) score was rated 48% according to Other users and customers.
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48 / 100
Very Satisfied
32%
Satisfied
16%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
16%
Very Dissatisfied
26%
Block Customer Satisfaction Score by Age
Block's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Block.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 82% | |||||||||||||||
| 26-30 | 71% | |||||||||||||||
| 31-35 | 65% | |||||||||||||||
| 36-40 | 61% | |||||||||||||||
| 41-45 | 73% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 40% | |||||||||||||||
| 56-60 | 45% | |||||||||||||||
| 61-65 | 26% | |||||||||||||||
| 66+ | 0% |
Block Customer Satisfaction Score by Usage
Block's Customer Satisfaction score was rated the highest by customers who have used Block's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Block Customer Satisfaction Score by Industry
Block's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Restaurants industry customers.
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{
"title": "Block Customer Satisfaction Score by Industry",
"text": "Block's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Restaurants industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 77,
"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Accounting",
"groupId": 495,
"score": 86,
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},
{
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"groupId": 496,
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"scoreClassName": "max",
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{
"label": "Fashion and Beauty",
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"scoreClassName": "",
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},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 72,
"stars": 0,
"csatScore": 72,
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"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 67,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Block's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
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"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Hospitality",
"groupId": 523,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Block's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Professional Services",
"groupId": 549,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Block's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Restaurants",
"groupId": 558,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Block's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Block's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
}
]
}Block Customer Satisfaction vs. Competitors
Compared to its competitors, Block's Customer Satisfaction score is rated right above Intuit, and is preceded by PayPal.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Block's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
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Block Customer Service
3.4/5
Block has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Block's Customer Service
Address
1955 Broadway, Oakland, CA 94612
Website
https://block.xyz
Phone Number
415-281-3976
Block's Social Links
Quick Insights into Block Customer Service
Block's Customer Service score was rated highest by customers from the Beverage, Wine and Spirits industry, and rated lowest by customers from the Retail industry.
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Ranked Block Customer Service the Highest
Ranked Block Customer Service the Lowest
Block Customer Service Score by Gender
Female customers rated Block's Customer Service score 0.1 stars higher than Male customers.
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Male
3/5
Female
3.1/5
Block Customer Service Score by Ethnicity
Block's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Block.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.8 | Other | 2.8 |
Block Customer Service Score by Age
Block's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Block.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.6 | 31-35 | 3.6 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.8 | 46-50 | 2.8 |
51-55 2.8 | 51-55 | 2.8 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Block Customer Service Score by Usage
Block's Customer Service score was rated the highest by customers who have used Block's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Block Customer Service Score by Industry
Block's Customer Service score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Retail industry customers.
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Block Customer Service vs. Competitors
Compared to its competitors, Block's Customer Service score is rated right above PayPal, and is preceded by Stripe.
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Customer Service for Other Tech Brands
In the Tech industry, Block's Customer Service score is rated right below ROBLOX.
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Block as an Employer
4.3/5
Block has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Block scored a 25 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Block would recommend the brand to a friend. ENPS measures how likely Block employees would recommend working at Block to a friend.
Net Promoter Score
25
NPS Score
| 54% | Promoters |
|---|---|
| 17% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 59% | Promoters |
|---|---|
| 20% | Passive |
| 21% | Detractors |
Global Ranking Snapshot
Block is ranked #67 in the Global Top 100 Brands. It ranks just behind Adobe and just ahead of Whole Foods Market.
Tech Ranking Snapshot
Block is ranked #20 in the Tech Industry. It ranks just behind Adobe and just ahead of Cisco.
| RANK | COMPANY | Location | |
|---|---|---|---|
18 |  | Rooster Teeth | Austin, TX |
19 |  | Adobe | San Jose, CA |
20 | | Block | Oakland, CA |
21 |  | Cisco | San Jose, CA |
22 |  | Riot Games | Los Angeles, CA |
23 |  | ZoomInfo | Vancouver, WA |
24 |  | San Francisco, CA |
